We provide IT Staff Augmentation Services!

Retail Services Product Manager Resume

Duluth, GA

SUMMARY:

Extensive industry experience with expertise in product management, product marketing, product launch / planning, project management and business development. Background in both consumer and business to business marketing. Proven ability to lead cross - functional teams to win business or improve business processes. Effective written and oral communication skills.

PROFESSIONAL EXPERIENCE:

Confidential, Duluth, GA

Retail Services Product Manager

Responsibilities:

  • Defined features for Help Desk / Service Desk, Help Desk Assessment, Software Distribution and Predictive roadmap features; Voice of the Customer
  • Developed/improved associated Services collaterals (flyers, customer presentations, battle cards, etc.)
  • Supported annual Strategic Long Range Planning through product definition and costing analysis
  • Designed/launched Help Desk/Service Desk Deep Dive Training for all regions globally; Developed Confidential Sales Incentive
  • Supporting annual tradeshow events (Sales Kickoff, National Retail Federation, Synergy)
  • Providing customer support for Help Desk and Predictive Services (Lowes, Home Confidential, Sobeys, others)

Confidential, Duluth, GA

Offer Manager / Project Manager / Program Mgr.

Responsibilities:

  • Project Managing Global Rollout of Interact Partner Program $2M incremental services revenue; Includes global contract negotiations for partners with $500M annual spend with Confidential
  • Supporting Annual Partner Conference - speakers and demos definitions
  • Launched New Services Program (Shared Maintenance Provider) to Confidential Partners ($8M Revenue/Year); Negotiated Pricing and Contract Terms for Retail and Financial Partners
Confidential, Lawrenceville, GA

Senior Product Manager

Responsibilities:

  • Defined and developed a low cost remote control with OEM (Philips) in China
  • Led $100M RFP response for new Set Top Box with a major MSO customer leading yielding an embedded security set top
  • Introduced IR Extender cost saving approximately $1.5M annually
  • Managed engineering team in product related design and testing activities increasing Confidential Cable customer satisfaction
  • Managed creation of over 30 datasheets, quick reference and users guides introducing 6th Generation set top box product line,

Confidential, Indianapolis, IN

Product Line Manager

Responsibilities:

  • Developed and directed all launch activities, sales communications, tradeshow demos and marcom activity for 2 product lines.
  • Launched the DSAM V3.0,3.1 Test Meter & 3.2 ($70M product line) and the QT-1100 MPEG Video Monitoring System
  • Created and implemented 1st case study based sales training in Europe. Delivered product sales training in US, Germany (ANGA speaker), Chile’ and Argentina. Provided sales support in Amsterdam, France, Romania, Austria and Hungary.
  • Developed new marcom including: FLASH demo, Cable Networks catalog, product brochures/sales sheets, quick cards and training videos and managed the development of the DSAM Digital Video Impairment Test Set leading to online tool access
  • Presented VoIP Testing seminars to several SCTE chapters in North America and organized the CND webinar strategy
  • Grew year/year revenue by 68% from the National Cable TV Coop (NCTC)

Confidential, Austin, TX

Brand Manager - Sr. Marketing Consultant

Responsibilities:

  • Directed all marketing activities relating to refurbished Confidential Electronics & Accessories (Laser, AIO and Inkjet Printers, Axim PDAs and Jukebox MP3s). Managed a $15M P&L (revenue, units, recovery & margin) through promotions, pricing, channel development and marketing programs based on in-coming inventory of E&A products. Worked with partners in Americas Services organization, outside vendors including Creative Labs, Genco, Lexmark, Wistron, HTC and SPOR factory.
  • Developed a Printer sales program to designed to deliver an extra $1.2M revenue Q306 and open the ATG channel
  • Lead a BPI project reducing Printer Scrap by $1M/year

Platform Brand Manager

Confidential, Austin, TX

Responsibilities:

  • Successfully implemented a Business Process Improvement project with cost savings of $1M for Confidential (Recurring)
  • Developed an online entry level computer user’s market test purchasing preferences resulting in a 28% total $$ Margin increase
  • Sold $1.8M of Dimension / Inspiron computers on QVC in 2 hours setting a new record - 3/3/05 (1H06 - sold $4M)
  • Managed cross-functional and cross-segment teams to launch 12 Dimension Computer models online and in Print Media
  • Performed Product Planning with Product Management team - Concept through Launch driving feature/cost trade-offs
  • Served as international consultant providing training for over 1,000 sales reps in Panama, Philippines, TN and TX

Confidential, Alpharetta, GA

Sr. Mgr.

Responsibilities:

  • Successfully organized and managed a team to win a global $100M Optical Equipment RFP for Confidential Communications
  • Provided consulting on Confidential Communications $25M Pan European Long Haul RFP; “short-listed” (1/3)
  • Served as Exec. Assistant to the CLEC Vice-president, owning the strategic plan - pulled in an $800K order through escalation

Sr. Business Manager

Confidential, Alpharetta, GA

Responsibilities:

  • Managed the Account Team growth from $120M to over $600M in revenue
  • Developed several executive level presentations and 5-year plan leading to increased account team support/funding
  • Developed a plan for MWBE opportunity realization resulting in lowering of Confidential MWBE targets by 5%

Manager, Product Marketing

Confidential, Richardson, TX

Responsibilities:

  • Prepared the Cellular Radio Marketing Plan; Managed two Confidential Wireless Data Product Marketing Managers
  • Developed the product marketing wireless data strategy including PCS 97 & Confidential 98 tradeshows
  • Developed Wireless Services Collateral, Pricing, RFP responses and tradeshow demos/presentations

Hire Now