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Senior Program Director Resume


  • A dynamic, results - oriented project delivery professional with twenty years’ experience in delivering enterprise wide programs and projects in finance, insurance and fin-tech environments.
  • Extensive expertise in partnering with international vendors and colleagues to drive a variety of initiatives geared toward continuous improvement across service delivery operations.
  • Proficiency in industry-leading technologies, matched by proven cross-functional team management skills and a track record of leading multiple teams in multiple locations.


  • Governance
  • Continuous Improvement
  • Change Management
  • Process Improvement
  • Project Management
  • Business Analysis
  • SDLC
  • Requirements Gathering
  • Business Process
  • Requirements Analysis
  • CRM
  • Project Delivery
  • PMO
  • Scrum
  • Program Management
  • Agile Methodologies
  • Business Process Improvement
  • Business Intelligence
  • Business Intelligence
  • Project Portfolio Management
  • Management
  • Change Management
  • Strategy
  • Vendor Management
  • Business Requirements
  • Risk Management
  • Consulting
  • Leadership
  • Analysis
  • Integration


Confidential, Chicago, IL

Senior Program Director


  • Successfully delivering the entire project portfolio within the region of Southern Europe (Spain, Portugal, Italy, France).
  • Ownership of application development delivery portfolio and roadmap across the region
  • Consistently providing quality project delivery
  • Strategic recovery intervention for specific “at risk” projects, taking corrective action by identifying the root causes, re-planning and re-aligning the key success factors.
  • Application Development Centre Director (Acting) for Portugal
  • Managing, coordinating and leading local and off shore resources in Europe, Asia and the US
  • Implementing and managing governance processes and technology changes in supporting the global business strategy
  • Direct report to Global VP of Applications.
  • Workload management and coordination of team activities
  • Smart decision making

Senior Program Manager


  • Reporting directly to CIO on strategic and high profile programs
  • Coordinate and leading the prioritization of the IT roadmap
  • Provided budget-forecasting oversight of entire IT portfolio spanning duration and complexity.
  • Proactively oversee STRIDE program, a short term insurance data exchange enabling insurers to implement processes and gain access to data required for regulatory authorities and SAM (Solvency Assessment & Management) compliance.
  • Managed, directed and innovated common customer database, consisting of RFI, RFP and implementation of a CDI engine for master data management across Hollard Group and various partners and brokers.
  • Managed the full project lifecycle for the development of a bespoke reinsurance system, followed by the RFP process to replace the system with existing software.
  • Spearheaded review and revision of CRM policies and procedures.

Senior Project Manager


  • Facilitated the development, installation and configuration of SSP Pure (S4i) insurer software for Etana Insurance Company (now Hollard Insurance Company).
  • Supervised, directed and managed international cross functional teams spanning across South Africa, the United Kingdom and India.
  • Continuously monitoring cost, schedule, and quality of project portfolio.
  • Responsible for the delivery input into the P&L, controlling change and impact to scope.
  • Responsible for senior stakeholder management internal to SSP as well as externally to the client.
  • Interfaced with all areas of the project including end users (based on client site), distributors and vendors.

Senior Project Manager


  • Managing the setup of Beazley USA Insurance Company, Inc. writing surplus lines (non-admitted) through the Lloyds syndicate and direct through the admitted carrier after acquisition of a US shell company
  • Project managed all aspects of the set-up including compliance, regulatory (with Lloyd’s and US State Insurance Departments) front office trading and back office accounts processes, risk management and products definition. Including, Professional Liability (Lawyers, Architects and Engineers), Management Liability (D&O; Employment Liability, Fiduciary, Fidelity and Crime) and Treaty.
  • Setting up binding authority requirements between Lloyd’s syndicate and Beazley USA.
  • Preparation and submission to US State Departments of Admitted products for rates and forms filing
  • Defining and executing Reinsurance and Claims requirements for Non-Admitted and Admitted carrier
  • Managing the requirements and specification analysis for temporary and permanent IT system
  • Business Project manager for Beazley UK/Rest of World team - managing day to day operational requirements including:
  • Profitability analysis by process and productivity review
  • Technology
  • Capacity Modelling
  • Pricing
  • Accounting and Claims management
  • Annual reinsurance audit
  • Managing workshops on strategic and tactical decisions for US, France and Hong Kong operations and then executing on defined projects
  • Draft and submission of business plan to Lloyd’s, US State regulators and AM Best.
  • Managing the setup of Beazley France including front office trading, compliance and governance as well as back office IT requirements and accounts processes.
  • Managed, directed and executed RFP process to replace legacy software systems with core business policy administration solution, to integrate closely with existing tools and external systems and processes, specifically from Lloyds

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