SUMMARY:

• Over fifteen years of impressive success in the high - tech sector, running company-wide operational functions combining Lean Six Sigma Skills and leading large scale projects, from inception to successful completion, while making/executing sound strategic decisions.
• Result-Oriented IT Professional with proven Technical & Management expertise in a career spanning around 15 Years in Information Technology & Engineering environments reflecting strong leadership qualifications
• Highly experienced in handling relationship with Senior Management, Clients, Managing Operational Margins, Driving Financial Objectives & Vendor Management.
• Expert in identifying & implementing Lean Six Sigma initiatives towards process improvements and process governance
• Own and Execute improvement projects using Lean Six Sigma methodologies improving Operational Excellence ( Confidential )
• Proven ability in data driven strategy development execution excellence in strategy implementations
• Multi disciplinary approach in business development and realizing full potential of existing business
• Skillfully manage relationship with vendors supporting different technologies
• Known for adeptly managing multiple, simultaneous projects optimizing onshore, near shore and offshore teams and achieving service level deliverables on time and within budget
• Comprehensive knowledge of full lifecycle Program Management, Project Management, Software Development, Lean Six Sigma Methodologies, Metrics Management Framework & SCM and Release Management deployment methodologies, industry best practices, and frameworks, like, project portfolio management, Agile, RUP, ITIL, CMMI and PMBOK
• Solid experience in handling people, process and finance for large teams spanning across onsite, offshore and near shore
• Extensive experience in Operations Management, Requirements & Change Management, Defect Tracking and Discrepancy Resolution processes
• Exceptional communication skills to effectively communicate with Project Stake Holders and Team Members
• Highly skilled in Building, developing, and growing business relationships vital to the success of the project
• Skillfully develop best practices and tools for project execution and management
• Demonstrated success in managing Management By Metrics (MBM) Framework for Enterprise wide applications from Inception to Implementation

AREAS OF EXPERTISE:

• Operations Management
• Onsite / Offshore Delivery Management
• Lean Six Sigma Implementation
• Project Management
• Program Management
• Metrics Management
• Resource Management
• Quality Assurance
• Release Management
• Strategic planning
• Business Development
• Vendor Relationship Management
• Incident / Problem Management
• Budget Estimation
• Value Stream Mapping
• Client, Stakeholder Relations
• Organizational development, growth
• Due Diligence

TECHNICAL SKILLS:

• Project Scope Management
• Program Management
• SDLC, RAD, JAD, RUP, Agile Scrum
• Share Point, Service Center
• Project / Service Delivery Management
• Requirements Change Management
• MS Office Tools 2003/2007
• MS Access, SQL Server 2000/2005
• C/C++, VB / .NET
• Oracle8/9i/10g, Business Objects, MY SQL
• Quality Assurance Management
• Excel, PowerPoint, Text Pad
• Visio 2003, Rational Tools, Toad SQL
• MS Project 2003/2007
• Lean Tools
• Executive Management
• Minitab, Excel, PowerPoint
• Visio 2003

PROFESSIONAL EXPERIENCE:

Confidential

PROJECT MANAGER

Responsibilities:

• Currently heading the Lean Six Sigma Training, Certification and implementation for various verticals within Confidential NA
• Coach project sponsors, Black Belts and Green Belts on the application of the Lean Six Sigma
• Train and coach Black Belts and Green Belts in the use of Lean Six Sigma tools and methodology
• Conducted Lean Assessment Workshop for Incident Management and Service Request Management Processes for two portfolios. Identified wastes and set up Lean Projects to improve cycle time
• Assess current continuous improvement maturity and develop strategic roadmap for Lean Six Sigma deployment
• Identify high impact, feasible improvement opportunities aligned to business objectives and Lean Six Sigma goals

Confidential

Senior Program Manager

Responsibilities:

• End to End planning and co-ordination with Confidential Assessment Team, Confidential Senior Management, Application Owners, BSC Infrastructure Delivery Team & Vendors
• Conducting workshops to socialize assessment questionnaires
• Facilitate Data validation, Consolidation & Analysis
• Present Segregation Plan, Move Group Plan & Migration Timelines

Confidential

Sr. Program Manager

Responsibilities:

• Keep Confidential Management up to date on the current progress of migration
• Articulate escalations in the most effective way to solve migration related issues, work with Vendors & Third Party Suppliers
• Strictly adhere to migration process, maintain SLA’s to ensure smooth migration & decommissioning of Servers by effective Metrics Management System.

Confidential

Production Support Services Delivery Manger

Responsibilities:

• Implementing Production Support Services for Confidential Corporate Applications with different technologies and vendors.
• Spear heading a 30 Million Dollar Fixed Bid Project with 160 member Production Support Technology Teams .

Confidential

Lean Six Sigma MBM Lead

Responsibilities:

• Defining and Implementing Web Based Application Management By Metrics (MBM) Framework using Service Oriented Architecture (SOA) and setup Metrics Framework Processes for Confidential Enterprise Applications.

Confidential

Sr. Delivery Manager

• Goal of the project was to achieve 100% Compliance on Auto Adjudicated Claims - ie Percent of claims that process without human intervention.
• Thorough analysis and implementation of Lean six Sigma initiatives helped in achieving 100% compliance on processing Auto Adjudicated Claims.
• Human interference was completely eradicated and 100% of the claims were processed by an automated system.
• This saved resource cost of 1 Onsite FTE's and 2 Offshore FTE's which resulted in a cost savings of $300,000 per year.
• Soft benefits were error free Auto Adjudication of Claims processed on time.
• Close to 40 resources were involved in creating these reports across all Business Units.
• The Goal of this project was to minimize the cost of reporting and increase the quality of data that comes in. The MBM Framework integrated data from 6 different IT Tools into a Dataware house (ETL) and generated reports through Excelcius (Dashboard) for different Executive Owners, VP's & SVP's.
• The overall savings from effort perspective was close to $600,000 per year.
• The soft benefits were accurate and dependable analysis on demand metrices and reports which helped the management to analyse and take informed decisions.

Confidential

Production Support

Responsibilities:

• Incident Mean Time To Restore for Critical Business Applications
• Goal of the Project was to ensure that Vendors Adhere to SLA's (Organizational Target) set for critical Business Applications and restore systems within 2.6 hrs.
• After a thorough assessment and implementation of Lean Six Sigma initiatives, the triage process was refined and the following benefits were achieved:
• Critical Business Applications were restores well within 2.6 hrs
• System Absolute Availability was increased to 99.85% from 97%