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Project Manager/service Manager Resume



  • Thirteen + years of experience in the IT field in software design, development including requirement gathering, customization, maintenance and testing of various business applications. Out of which 8+ years of experience in Project Management
  • Track record in leading critical enterprise - level IT projects as the Project/Program Manager for end-to-end delivery of quality solutions/services to support and improve business processes within established time, cost and quality parameters.
  • Proven competency in managing multiple complex/concurrent projects and programs ranging from $1M to $5M budgets with global teams of up to 40 resources (teams across India, US, Ireland, Amsterdam, Hong Kong, China)
  • Outstanding core PM competency in Requirement Analysis, Planning, Time, Scope, Cost and Resource Management, Risk Management, Change Control, Budgeting, Meeting Facilitation, Stake Holder Communication, Cross functional Coordination, Project Implementation and Tracking.
  • Recognized as a go-getter and an accomplished leader with proven ability in Problem Solving and in streamlining processes.
  • Skilled in traditional Waterfall, Agile/Scrum, Rational Unified Process, Joint Application Development (JAD), Rapid Application Development (RAD) etc and PMI Project Management methodologies and experienced in managing all phases of Software Development Life Cycle (SDLC) with sound knowledge of their relationships, entry/exit criteria and mappings.
  • Proficient in creating impactful presentations, Suitable metrics, Timely Reports and other project documentation and possess excellent skills in communicating effectively - both verbal and written at any level of the Organization.
  • Excellent ability to proactively manage customer relationships by keeping them informed, seeking their feedback, keeping up with their evolving business needs, re-prioritizing as needed and devising appropriate solutions to deliver the best value to the customers.


Siebel Applications: OBIEE, Siebel Analytics 7.9.5

Operating Systems: Windows XP, Windows 2000, Windows95/98 and UNIX

Testing Tools: Win runner 6.0/7.0, QTP 9x, 10.0, Load Runner 9x, Test Director 8x and Quality Center 9x

Languages: Java 1.5, 1.6, EJB, C, UNIX, SQL, PL/SQL, HTML, XML and VB Script

Oracle Applications 11i Modules: 11.5.7, 10.7 modules like OM, CRM, GL, AP and AR

ETL Tools: Informatica

Database & Servers: JBoss 4.0/4.2.2, SQL Server 6.5/7.0, and Oracle8i/9i, 11i, DB2

Tools: SQL Plus, SQL Loader, Toad, DBTS, SQL Navigator, MS word, MS Excel, MS PowerPoint, MS Access, MS Project, TransIT tool, ITV tool, DBTS, EMAN and remedy tool


Confidential, CA

Project Manager/Service Manager


  • End To End PM: The role of an E2E pm is to take care of the infrastructure requirements of the Clients (Internal Cisco-Global business partners) from discussing their requirements to provisioning infrastructure to transferring to operations.
  • Was involved in discovery meetings, aligning the right SME’s, Creating bundles, acquire the funding information from client and charge the client thru Fin ABC tool, Get approvals and commit dates from SME’s and push the bundles to execution.
  • Created MS project for all the projects with infra requirements and tracked the progress of the execution by SME’s
  • Conducted weekly meetings to track the status and reported the same in management meetings
  • Was also the Single Point of Contact representing NDCS in ERMO and was responsible for making sure NDCS support was given to the ERMO Core test systems during the entire period of the release and on time.
  • Was responsible for aligning SA’s for test environment refreshes for each test cycle and making sure the refreshes are done on time
  • Attended weekly PBI meetings, and made sure the incident are properly assigned to the respective groups and the respective SA
  • Followed up with SA’s on the incident and PBI’s assigned until they are resolved and closed with RCA( Root Cause Analysis and LTF (Long Term Fix)
  • Worked closely with DBA’s and GBP’s in fixing various issues where SA support was needed like networking, Sys admin support
  • Coordinated with various cross functional teams in resolving process issues and coming up with mitigation plans.

Environment: MS Project, Fin ABC Tool, Propel Tool, ISOS tool, PB Tool

Confidential, CA

ERMO Infrastructure Transition Manager


  • My Role as Transition Manager is to own and drive day to day Program & Project Governance and release activities for successful execution of the release
  • Had great opportunity as a transition manger in understanding and analyzing each Individual (GBP)Global Business Partner flows and also Cisco Business in whole from end to end
  • Managed transition activities by partnering with multiple Infrastructure Project teams like Hosting team, Networking team, Storage team, GBP’s or Program teams, ATS DBA team, ITDS team, Business teams, OCC and change management.
  • Efficiently managed end to end planning of all the infra transition tasks/deliverables from scope lock, planning HELP (High level Execution Plan), execution of cutover activities to Normalization.
  • Reviewed and analyzed the scope, the dependencies, risks, downtime time requirements for each project, and prepared a High Level Execution Plan (HELP ) based on the information provided by project team
  • Responsible for analyzing, identifying and communicating any dependencies, conflicting of resources(Host and applications) across programs/ project and proposing mitigation plans
  • Worked with all the DBA’s, SA’s and project team to optimize the downtime on the databases and the Hosts
  • Worked closely with ITDS teams to understand the Impact of their resources, dependencies, downtime conflicts due to the cr implementations and resolve them by partnering with the project teams
  • Worked with GBP’s, ATS and ITDS teams for aligning support for ramp down/ramp up and IT Validation at the end of cr implementation
  • Worked closely with the Business teams in reviewing HELP transition activities and negotiated to Optimize the downtime to minimize interruption to business operation during the change and acquire business approval
  • Analyze all the Non ERMO Crs, that are not scoped for the release but executing same weekend to make sure those crs are not impacting the implementation of the Infra Release CR
  • Worked closely with the release quality manger to ensure the crs are implemented on test environments before the crs are implemented in Production
  • Interfaced with cross functional teams and business units to resolve project related issues and escalated larger project issues and risks as needed for resolution
  • Tracked and escalate high priority project issues to the management in time to get their support.
  • Scheduled weekly meetings with all the teams and provided project specific reports and presentations to the management.
  • Worked with all the infra project team to configure environments, prepare the systems and acquired their sign off for various implementations in release readiness review meeting.
  • Monitored and revisited risk management plans and mitigation plans on regular basis
  • Sent out weekly status reports to higher management team, business users and the entire project team based on the communication plan
  • Was responsible for acquiring the approvals from all the teams and presented the status reports during leadership meetings

Confidential, CA

Performance PM


  • Worked on multiple projects related to Oracle ERP Application enhancements that are part of the Quarterly ERMO Release cycles, i.e. 9 tracks of EB2B, Demantra and Revenue Attribution.
  • Worked with technical team, release teams and clients in managing of multiple projects, once they entered the ERMO Release cycle, primarily from the enterprise Performance capacity & Production Support criteria.
  • Worked with multiple cross-functional teams on detailed project work plan, resource plan, budgeting, release management, risk management & strategic decision making.
  • Conducted meetings and participated in Deep Dive sessions, to understand the functionality in detail, performance scope, Load testing details, SLA’s, and environment details and provide the same to the IT, FE and LT teams to proceed with their Performance activities.
  • Was also responsible for the day to day management of the performance activities like Strategy preparation, Scripting, Preparing LT environments for Execution, LT execution, Detailed test strategy PPTs and Results PPTs
  • Worked with the infra team to Configure test environments and prepare the systems for various implementations.
  • Presented performance status reports in weekly management meetings and was also part of Normalization activities after Go Live

Environment: Oracle ERP Apps, MS Project, Visio, Quality Center 9.0

Confidential, MD

Project Manager (PMO) for Merger and Acquisition & Process Coordinator


  • Successfully managed the logistics automation process of POD (proof of delivery) solution from Analysis, Estimation, Development, Risk management to Implementation.
  • Experience with Acquisition and Merger of 2 companies running on different platforms like SAP and Oracle Apps
  • Designed and developed vendor management processes and communications model and was also part of Steering committee for effective solutions and deliverables
  • Developed the statement of work, Project Justification, Project Plan, Roles, Responsibilities, and reporting structure. Set frequency and type of interactions, extent of involvement of stakeholders and the process to resolve disputes.
  • Designed, developed SAP processes of (Order Processing and Purchasing) to be implemented into Oracle ERP - supply chain( Demand to Deliver and Order to Cash)
  • Analyzed and re-engineered SAP processes into Ciena current Oracle processes and standardized documentation procedures
  • Worked with the Business Users and Customers in successfully migrating the data, application, systems from Nortel (SAP) systems to Ciena (Oracle Apps) systems
  • Was responsible for successful migration of all servers from Nortel to Ciena to ensure continuing alignment with project objectives
  • Managed and responsible to oversee the full system development process, and turnover to production
  • Actively involved in user discussions on requirements and solutions from across the globe(Ireland, UK, India)

Environment: SAP (Sales and distribution, Purchasing), SQL, Oracle Applications R12 (Supply chain module (Order to cash and demand to deliver), CRM, Cash Mgmt, AR, AP), Visio, Share point, MS Project and Quality center

Confidential, Novato, CA

Project Manager


  • Worked and managed a team of 17 members both offshore and on onsite in fulfilling the end to end project management activities for supporting business needs.
  • Worked collaboratively with Business Analysts, Functional and technical SME’s and Management team in understanding, analyzing and documenting the client the requirements and needs to come up with a solution
  • Managed the scope, schedule, resources, cost estimates of the project and was also responsible for ensuring that project deliverables were on schedule and within budget. the day to day management of the development and QA activities like Planning, tracking, issue resolution, bug fixing and coordinating between teams.
  • Worked closely with cross functional teams and business units to resolve project related issues and escalated larger project issues and risk as needed for resolution.
  • Worked closely with QA team to make sure the QA team is up to date with their day to day tasks and also provided guidance with the issue resolutions
  • Sent out weekly status reports to higher management team, business users and the entire project team based on the communication plan.
  • Responsible for efficiently managing multiple cycles of SDLC by following agile/scrum methodology.

Environment: Java, Business Intelligence, Clear Case, File net Content Management Storage system, ILOG, WAS, WBM, Quick Test Pro 9.0, Quality Center 9.0, SQL, PL/SQL, Toad, Web Services, WSDL, Visio, Share Point, Lotus Notes, MS Project.

Confidential, Costa Mesa, CA

Project Manager


  • Managed and lead a team of 15 members from design, development to testing for supporting business goals and needs.
  • Successfully managed the project from analysis, estimation, development, delivery, risk management, to production rollout and achieved 99.9% implementation success
  • Managed and built a high performance technical team for development and support for projects of varied functionality and complexity in a 24x7 mission critical environment.
  • Have constructed an environment that is collaborative, fulfilling and challenging to all participating members with a focus on productivity, process improvement, change management, staff moral and retention
  • Worked with users and customers in providing application training, necessary functional and technical support during UAT go live

Environment: Oracle Applications (OM, Inventory Management, CRM), OBIEE 10.1.3.x, Oracle 10g, Toad, SQL Server 2003, Java 1.5, EJB 3.0, Flex, Flash, Share Point, nTegrator, Bugzilla 3.2 Quality Center 9.0Confidential, San Jose, CA

IT Analyst


  • Sales Applications: DART - Deviation Authorization Request Tool is a total solution that automates tracks and manages the approval process for special pricing requests and promotions for all two-tier transactions on all sales through distribution. DART allows channel management to create dynamic promotions online and integrates with several systems within the enterprise such as TMP, DCA, IPS, Web Voucher, and DSA.
  • Service Sales Marketing Application (CRM Module) .CIBER Applications are part of Oracle ERP Software Platform and the primary modules are IB, SA, IQT and SALT.CIBER stands for: Oracle 11i Contracts Installed Base and Entitlement Repository. The heart of the CIBER system is the Installed Base. It acts as the central repository of Customer Product information.


QA Coordinator/ Analyst


  • Worked and coordinated with a team of 10 members in QA department in authoring of test plan, test scenarios and test cases based on user requirement documentation, System / Functional Requirement documentation.
  • Was involved in complete QA life cycle involving various testing like System, GUI, Regression, Backend, Integration, Boundary, Smoke, Configuration and User Acceptance testing
  • Work closely with the project manager in planning of tasks, tracking of issues and escalations as per project commitments in order to ensure successful delivery
  • Worked with the QA automation team in developing automation scripts
  • Worked closely with Business team in discussing and analyzed the BRD
  • Coordinated with offshore team in prompt delivery of the project activities
  • Coordinated between the business team and technical teams to understand the scope, issues, project status, and Project deliverables
  • Was the single point of contact from IT side for production support
  • Extensively used Toad for SQL queries to check against database discussed them in the Review Meetings
  • Created UNIX batch jobs using Dollar Universe for data transfer from one environment to the other
  • Set up both upstream and downstream dependencies using the scheduling tool in Dollar Universe
  • Coordinated with ERP team for creation of test orders for EDW ETL testing.
  • Was Involved in the testing during Go Live

Environment: Oracle 11i Applications (OM, CRM, SA, IQT), Java, JSP, Toad, SQL, PL/SQL, SQL Plus, Windows XP, Quality Center 9.0, Informatica Power Centre 6.2.2, Load Runner 7.8 and Dollar Universe

Confidential, New York

QA Lead


  • Managed a team of Seven QA engineers.
  • Coordinated with project manager, development and content management teams to provide testing estimates and team deliverables on time
  • Extensively involved in the testing lifecycle with documentation and authoring of test plan, scenarios and test cases based on User Requirement documentation, System/Functional Requirement documentation.

Environment: Oracle 11i Applications (Order Management, GL, AP, AR), Winrunner7.5, Java Add-in, Test Director 7.6, SQL Navigator 3.2 (UNIX), SQL

Confidential, NY

QA/Business Analyst


  • Worked in a team of 10 members both onsite and offshore in authoring of test plan, test scenarios and test cases based on user requirement documentation, system / functional requirement documentation.
  • Was involved in complete QA life cycle involving various testing like System, GUI, Regression, Backend, Integration, Boundary, Smoke, Configuration and User Acceptance testing
  • Coordinated between the business team and technical teams to understand the scope, issues and project status
  • Worked closely with Project manager in tracking and escalation of issues, estimates and deliverables.

Environment: Java, JSP, Oracle 11i Applications (Order Management), Oracle 9i, SQL, SQL*plus, PL/SQL, Toad, UNIX.

Confidential, Durham, NC

QA Analyst


  • Performed complete QA cycle of migration project from Oracle Applications 11.5.3 to 11.5.6, with various testing like System, GUI, backend, integration, boundary,

Environment: Order Management, Oracle 11.5.6/ 11i, Test Director 7.6, Toad, Win Runner7.5

Confidential, Eugene, OR

QA Analyst


  • Performed complete QA cycle of migration project from Oracle Applications 11.5.3 to 11.5.6, with various testing like System, GUI, backend, integration, boundary,

Environment: Test Director 7.6, OM, SQL Navigator, SQL, Oracle 11.5.3 to 11.5.6.

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