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Project Manager Resume

Burbank, CA

SUMMARY:

  • To obtain a position requiring strong analytical and organizational skills in a challenging work environment.
  • Over 10 years’ experience in administrative management, including but not limited to: supervision and training of administrative staff, presentation development and delivery, facilitation and coordination of event/conference planning, vendor/contractor relations, customer support, spreadsheet and database management, AOP forecasting, managing department budgets, inventory control, purchasing, word processing, recording meeting minutes, as needed office support, and document preparation.
  • Over 10 years’ experience in collaborating with internal and external cross - functional teams to ensure projects are delivered on time.
  • Over 10 years’ experience interpreting, implementing, and training new staff on complex state and private sector policies and procedures, process improvements, documentation, quality improvements and best practices.
  • 9 years’ experience in content/communications strategy and development: Defining, strategizing, developing, implementing, and maintaining content for products and services to meet business needs.
  • 8 years’ experience in project management: Managing the delivery of projects, including contribution to the creative development of projects such as problem solving, creative thinking and analytical skills. Creating project plans, task dependencies, resource planning and allocations, milestone reports, as well as identifying critical paths.
  • 7 years’ experience in coordinating educational programs and materials: Analyzing, defining, designing, developing and delivering course content and training tools for corporate and higher education environments. Experienced in a variety of learning management/creation tools, such as ADDIE, Learning Management Systems (LMS), Content Management Systems (CMS), and SCORM.
  • 6 years’ experience in branding, product development, marketing, research, technical writing, and user experience.
  • 3 years’ experience in change management: Implementing new policies and procedures according to state and private sector policies and guidelines.

TECHNICAL SKILLS:

  • Access
  • Adobe Acrobat
  • AS400
  • Citrix
  • Dreamweaver
  • Excel
  • Flash
  • FrameMaker
  • Help & Manual
  • Illustrator
  • FrontPage
  • InDesign
  • Microsoft Office
  • Oracle
  • Peoplesoft
  • Photoshop
  • PowerPoint
  • Project
  • Publisher
  • Robohelp
  • SABA
  • SAP
  • Vasont
  • Visio
  • Word/Word Perfect

PROFESSIONAL EXPERIENCE:

Confidential, Burbank, CA

Project Manager

Responsibilities:

  • Lead teams in creative and user experience enhancements to the Kaiser Individual Family group website.
  • Track content and system enhancement requests to ensure changes are allocated into releases for deployment, and quality levels are consistent with customer expectations.
  • Communicate requirements, goals, and expectations to project team.
  • Create, maintain, and provide status reports to upper management on project deliverables (i.e. project schedules, budgets, vendor relations, Go No Go decisions, shakedown plans, lessons learned, communication plans, risk logs, etc.)
  • Develop presentations, training materials, governance procedures, and internal documentation.
  • Manage system testing defects to ensure defects are resolved prior to Go Live.
  • Ensure assigned projects are delivered within scope, schedule, and budget.
  • Gather business requirements and manage project close-out activities (e.g. lessons learned, post-implementation shakedown activities, etc.).

Confidential, Northridge, CA

Content lead/Technical Writer

Responsibilities:

  • Strategize, defines, and creates content deliverables for online help systems, technical literature, promotional and user materials for sustaining and new product platforms for global distribution.
  • Researches products by reading and studying the product specifications, interviewing subject matter experts, investigating prototype hardware and software, and observing actual uses.
  • Defines deliverables for products and outline content according to regulatory and geographical requirements.
  • Creates project plans and schedules, tracks task dependencies, presents milestone presentations, creates project status reports to stakeholders, and resolves complex issues.
  • Attends project meetings as a department representative to ensure highest quality of work is delivered.
  • Collaborates with Graphic Designers, Engineers, Human Factors, and Product Managers to define technical literature sizes, branding, and product packaging.
  • Creates content deliverables in a Content Management System (CMS).
  • Organizes and facilitates content review boards for projects.
  • Collaborates with Human Factors to develop user friendly interface designs and attends usability testing sessions for possible interface or literature improvements.
  • Collaborates with overseas translation vendors and linguists on content to be translated and project timelines.
  • Trains new staff on company and departmental procedures.

Confidential, Northridge, CA

Training & Development Project Coordinator II

  • Identified, organized, scheduled, and managed training projects to ensure they were delivered on time.
  • Created project plans and schedules, tracked task dependencies, projected project costs, presented project status reports to stakeholders, and resolved complex issues.
  • Prepared course materials, meeting agendas, and presentations for large corporate audiences.
  • Created, collected, logged, and organized surveys, metrics, transcripts, and information.
  • Facilitated learning and program assessments to identify potential program enhancements.
  • Managed, strategized, created and produced course content in a Learning Management System.
  • Updated internal SharePoint websites and maintained student training records.
  • Managed the training facilities and worked on special projects as assigned by management.

Confidential, Northridge, CA

Office Manager/Administrative Support Assistant II

Responsibilities:

  • Directed, planned, analyzed, and supervised the College website, including content management, design creation and implementation, online strategies and communications for several department offices.
  • Conducted group information sessions to prospective students, researched competitor MBA programs, and facilitated learning and program assessments to identify potential program enhancements.
  • Planned, directed and managed project delivery to ensure that projects were allocated sufficient resources and were delivered on time.
  • Created training materials, course presentations, learning outcome surveys, marketing materials and employee manuals.
  • Managed and created course content in a Learning Management System (LMS).
  • Interpreted and advised complex program and university guidelines to current and prospective students on required curriculum and suggested possible course substitutions on pre-requisites.
  • Mentored, managed, and delegated administrative and clerical functions for the office.

Confidential, Calabasas, CA

Project Manager/Servicing Rights Transfer Specialist

Responsibilities:

  • Planned, directed and managed servicing transfer projects between brokerage clients to ensure projects were allocated sufficient resources and were delivered on time.
  • Created project plans and schedules, tracked task dependencies, projected project costs, presented project status reports to stakeholders, and resolved complex issues.
  • Balanced and distributed periodic reports, and resolved missing information to comply with investor guidelines.
  • Prepared Brokerage Agreements, Purchase and Sale Agreements and exclusive offerings for nationwide distribution.
  • Conducted market research on competitor products to assess current consumer market needs.
  • Maintained confidential files, accounts payable database and investor guideline databases.
  • Implemented and trained staff on new policies and procedures according to the investor guidelines.
  • Handled general correspondence of communications with clients and internal sources.

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