Project Manager Resume Rochester, NY - Hire IT People

SUMMARY:

Supervisor and Project Manager with 10+ years industry experience motivating and managing technical staff (10 - 60) in network services, maintenance processes, and projects. W orking knowledge of network architecture theory, design, and network elements (LANs, WANs, routers, switches, multiplexers). Trained and mentored diverse unionized work groups with a proven commitment to quality, customer service, and prompt job completion in a fast paced, cost restrained environment.

TECHNICAL SKILLS:

Microsoft Office 2010: Word, Excel, PowerPoint, Project 2007, Outlook 2007 Windows XP

Hardware: COMPTIA A+, Ethernet, routers, network interface devices

Networking: CISCO ICND 1 & ICND 2, Juniper E/M-series, LANs/WANs topologies Broadband Management & Delivery Systems, VOD, DWDM & BSR

NE’s: Motive HDM (TR-69), Scientific Atlanta EDFA, Bigband BMR 1200, Juniper E320, Motorola & Tellabs OLT

LAN/ WAN: BTI Muxponder, Adtran TA3000/5000, Fujitsu Flashwave & FLM, SONET, T1/ hdsl, tag rhtas, ADC Wideband, Alcatel ASAM, Hekimian, Tollgrade DMU+ / mlt, NHC Auto-Frame, slc, d4, 5e, DMS

Systems: TEMS, NMA, WFANY, TIRKS, E-COT, E-VISER, E-CENTER

PROFESSIONAL EXPERIENCE:

Confidential, Rochester, NY

Project Manager

Responsibilities:

Facilitate Director level team meetings to devlop network solutions, perform equipment vendor and data carrier selections, and produce project timelines, milestones, and WBS’s for regional network construction.
Project manage the installation of racks, power, routers, transport, and circuits in a combination of 30+ Central Offices, Carrier Data Centers, and Internet Exchange Carrier POP’s.
Interface with multiple equipment vendors and carriers to track and escalate shipments and circuit deliveries ensuring project timelines and milestones were met.
Chair weekly Senior VP call presenting project progress, forecasts, issues, risks and accomplishments.
Organize the exchanging of approximately 1 million dynamic IP’s including customer grooms, router interface rearrangements, and scheduling of routing changes.
Coordinate with a contracted vendor the renumbering of more than 20K static IP customers including changes of DNS records following installation and production milestones being met.
Met primary project deliverable of eliminating $7M in Confidential ’s in compliance with a 12 month temporary network interconnect contract.

Confidential, Syracuse, NY

Supervisor

Responsibilities:

Performed the Confidential evalutation for, and project managed the onsite installation of, an enhanced intelligent NE solution for remote HDSL/T1 testability and performance monitoring gathering.
Hands on troubleshooting experience with more than 12 test access, performance monitoring, and provisioning systems including the restoration of metallic test access in key CNY & WNY central offices.
Enhancement & Restoration projects resulted in an annual cost savings >$1M in dispatch reductions.
Successfully managed $3.5M annual overtime budget while increasing productivity 20%.
Achieved a technician productivity >98%.
Acknowledged for work group safety (zero incidents in 2+years).
Consistently exceeded quality objectives by performing audits to ensure work accuracy and corporate expectations were met. Annually improved quality performance by 15%.
Continually exceeded Confidential and MTTR targets for provisioning and maintenance.
Developed, coached, and provided training to associates resulting in improved productivity, workflow, and reduced turnover. Conducted monthly informational and motivational meetings to sustain results.

PROFESSIONAL EXPERIENCE:

Supervisor

Confidential

Responsibilities:

Scheduled, supervised, coached 60+ associates regarding quality, accuracy and call time in a 24x7 call center environment. Supported provisioning and maintenance of GiGe, SONET, and DS3 Wide Area Networks and Data CPE equipment . Executed training for associates and peer management on network surveillance.
Ensured Customer Desired Due Dates ( Confidential ) were met and exceeded by developing & implementing a cross-organizational dispatch database for Metro NYC.
Experienced in managing unproductive and uncooperative associates. Administered company absence and tardy policies. Documented progressive disciplinary action and terminations.
Selected as SPOC (single point of contact) to resolve high-level NYS Confidential Complaints. Exercised strong interpersonal skills when interfacing with customers.

Confidential

Network Field Technician

Responsibilities:

Performed splicing, testing, maintenance, installation, repair and removal of copper and fiber outside plant facilities.

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Project Manager Resume

Rochester, NY

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