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Scrum Master Resume

GA

SUMMARY:

  • Project Manager/Business System Analyst with more than 11+ years of experience in understanding the Business Process Flows, Case Tools, and Business Analysis. Ability to work cross - functionally with various stakeholders and team members and Identifying -Solving Business Problems and implementing appropriate technology solutions
  • Domain knowledge of insurance industry with very challenging and demanding work environment. Broad experience in Property and Casualty Insurance including Auto, Home, and Marine Life insurance/Annuities.
  • Worked with various insurance policy admin system and map policy information to ACORD.
  • Extensive skill on Guidewire Billing Center, Policy Center and Claims Center integrations.
  • Goal-oriented team leader adept at building strong relationships with coworkers and business team and ability to make quality decisions and resolve problems rapidly.
  • Have involved in end-to-end implementations of enterprise-wide applications. This involved project management, analyzing business requirements, developing business requirements documentation, developing system design, testing and rollout of the system, supporting the production system during the initial go-live for various projects.
  • Implemented numerous business optimization projects and reporting tools that improved efficiency, reduced expenses, labor costs, and maximized profit by automating outdated manual processes.
  • Experienced in all stages of SDLC that includes duties like providing documentation on design, testing and migration from development to production (Unit Testing, Integration Testing, System Testing(SIT), Regression Testing, User Training, UAT, and Documentation)
  • Highly motivated team player with good managerial skills, analytical skills, training skills and ability to learn things quickly. Well versed in conducting SWOT, PESTLE, Resource analysis, developing proof of concept, and detailed storyboards to help with business and technical decisions.

PROFESSIONAL EXPERIENCE:

Confidential, GA

Scrum Master

Responsibilities:

  • Led Scrum ceremonies including release planning, sprint planning, backlog grooming, daily stand up, sprint demo and sprint retrospectives
  • Led by independently or collectively removing impediments
  • Created Scrum reports including daily sprint burn charts, story point distribution charts and sprint status reports
  • Helped introduce Scrum to multiple organizations
  • Created new Scrum teams
  • Coached Scrum teams on how to apply Agile best practices and values
  • Participated in Agile Playbook Committee sessions
  • Participated in Agile CoC (Community of Coaches)
  • Managed all activities related to the design, development and implementation of enterprise Business applications in traditional and Daas (Development as a Service) models
  • Delegated and managed contractor project tasks, ensuring on time delivery within expected scope defined for onsite and virtual teams in Nebraska, India and Argentina
  • Managed development team dependencies across multiple projects and functional areas
  • Monitored development team resource utilization and forecasts to ensure the right resources were available at the right time with the least cost
  • Ensured development team adherence to the established SDLC process/methodology
  • Developed and managed application development project plans in partnership with sponsors and Project Managers
  • Managed change requests and communication to the Product Area on schedule and resource impacts and costs associated with the changes
  • Provided a continuous focus on process adherence and process improvement at a pace comfortable for the team and organization
  • Built project SharePoint sites and dashboards
  • Facilitated discussions, decision making and conflict resolution
  • Created RFP’s and managed vendor selection process
  • Monitored and reported on actuals and forecasted development spend
  • Monitored and reported project status and Development Team KPI's/metrics
  • Managed timely and accurate time-tracking and billing for projects

Environment: MS SharePoint, SQL Server, MS Visio, Oracle, MS Office Suite, JIRA, Quality Center, XML, XHTML JSP, MS Visio, MS Project, Erwin.

Confidential, Columbus, OH

Scrum Master

Responsibilities:

  • Primarily involved in developing a prototype of the application as proof of concept (POC) for the business team and as a guideline for the development team.
  • Facilitated and led group discussions to elicit requirements in Joint Application Development (JAD) sessions by communicating with documented business requirement document working prototype and workflow diagrams.
  • Deployed, configured and supported the prototype application for its demo /UAT for various line of business from various cities, prepared deck for UAT & gathered feedback and followed up with further updates on the prototype and related documents.
  • Primarily involved in developing use case document for the application, traceability matrix, system requirement specification (SRS) and presentations for proposed solutions
  • Created prototype using HTML and CSS.
  • Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, and Reports.
  • Created various Custom objects, Tabs, Workflows, Reports, Apex triggers and validation rules for the application.
  • Created Email templates in Text, HTML, and Visual Force necessary for the application.
  • Analyzed and Created Custom Profiles as required for the business needs and implemented Object level, Field level, and Record level security.
  • Defined various Validation rules to validate the data in the application.
  • Customized Page Layouts for Salesforce.com Standard and Custom Objects.
  • Created custom report types and generated a report using the report types.
  • Good experience in Salesforce.com Configuration of roles, profiles, user accounts, implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
  • Experience in working with Development team for solving the gaps in Business requirements.
  • Classes, controllers, and visual force pages acquired new licenses and assigned toll-free numbers.
  • Used Data loader for all data adding, updating, and deleting, exporting data.
  • Used Eclipse IDE for building scripts and deployment
  • Documented Salesforce fundamentals and reporting for easy understanding and navigation for business users

Environment: MS Access, UML, MS Visio 2008, Microsoft Office 2008, MS Project, Visual Studio 2008 professional, MS Expression 2008, Visual Source Safe, Salesforce.com, Apex Classes, VisualForce Pages, Data Loader, Workflow Alerts, Approvals, Validation Rules, Sharing rules, Reports, Standard & Custom Objects, Tabs, Email Templates, Roles, Profiles, HTML, Force.com IDE..

Confidential, Collegeville, PA

Business System Analyst

Responsibilities:

  • Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to client's Salesforce technology enhancement and initiatives.
  • Conducted brainstorming sessions with the development team to actively involve them during the requirements stage level analysis.
  • Worked towards the preparation of requirements management plan, business, and functional requirement documents.
  • Created data flow diagrams and process flow diagrams to facilitate better system understanding.
  • Developing and Maintaining large volumes of deadline-driven email campaigns and assets Management of email channel calendar and Direct Mail. Reporting on email campaigns (status and outcomes) for various stakeholders. Cross-departmental collaboration on major projects and new initiatives.
  • Effectively communicate between technical, operational and strategy groups . Created many Data extensions to accommodate custom scenarios. Configured and designed journeys using journey Builder.
  • Automated the import, extract and Query activity using Automation Studio. Used Dynamic content for subject lines.
  • Used AMP scripting to use data from Data Extensions. Used SOAP API in order to invoke triggers and create redundant data.
  • Used SOQL for data manipulation needs of the application using platform database objects.
  • Created different folders to store the reports of different groups and categories. Displayed the quarterly and yearly results on the Dashboards of the users. Experience in working with Cast Iron for Salesforce.com configuration.
  • Involved in Data Migration using Data Loader and informatica power exchange. Performed the roles of Salesforce.com Business Analyst and Administrator in the organization.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.
  • Building automations to make sure the quality control team is giving the commissions in the right way. Handling multiple number of projects at a time and delivering clients requirements on time.
  • Worked in Agile & Scrum environments.
  • Experience with multivariate testing, analysis and reporting.
  • Create and maintain email reporting dashboards, conduct POE testing and provide test results to the Marketing team to drive segmentation, delivery and content decisions.
  • Created many Business units and maintained Under the same sandbox.
  • Assisted in designing and creation of training material and conducted internal training sessions for business users on Salesforce technology functionalities.
  • Created new custom objects, assigned fields, designed page layouts, custom tabs, and components.
  • Outlined the organization hierarchy and created profiles, roles accordingly in Salesforce; worked on visibility and security settings around them as required by the business.
  • Designed different custom dashboards for various user groups based on their business functionalities and needs.
  • Created and deployed several reports for different user profiles based on the need in the organization.
  • Designed various types of email templates for auto response to customers.
  • Work in a live ticketing system environment ( CRM)
  • Develop and support new application and enhancements in ServiceNow
  • Monitor health, usage and overall compliance with the ServiceNow platform
  • Advise teams on design, development and overall ServiceNow best practices
  • Experience in Salesforce configuration that includes custom objects, custom tabs, workflow rules, validation rule, approval processes and custom reports.
  • Proficient in data migration to integrate data from other sources into Salesforce using Data Loader.
  • Perform complex Data Quality Analysis procedures and manual matching techniques to successfully correct data inaccuracies directly in CRM system or via SQL scripts in the Staging Database.
  • Create specific Regulatory Reporting requirements to determine the needs can be satisfied to meet the Business Requirement.
  • Hands-on Dynamic CRM.
  • Excellent understanding of the user, Profiles, Roles and hierarchies, permission sets and sharing settings to provide data security according to the business needs.
  • Experience working with Salesforce sandbox and production environments, deployment of code using change sets, ANT migration tool and force.com IDE.
  • Experienced in configuring, customizing and developing scalable process on Salesforce .com
  • Experience working with SOAP, REST API's to integrate web services with Salesforce com.
  • Facilitate interaction between different Business and IT Managers to process data for update into CRM.
  • Performing data loads into a complex Staging Database Environment via SQL Server 2005 and subsequently updated into CRM.
  • Performing all data maintenance in CRM system which includes data transfers, data migration, and data merging.
  • Create specific reporting requirements to determine the needs can be satisfied to meet the business requirements.z
  • Directly responsible for 3rd tier user training throughout the company.
  • Performing all System Administrator and Developer duties for over 1000 users in CRM system across the globe.

Environment: Lotus Notes, MS Office Suite, MS SharePoint VBA, MS Office 2013. TFS, RALLY, Documentum Administrator 6.5, MS VISIO, UNIX, LINUX, SAP BW, SAP Bex Reporting, Crystal Reporting. MS project Sever 2010. Informatics, Data Stage ETL VMware, Salesfoce.com.

Confidential, Boston, MA

Scrum Master

Responsibilities:

  • Built and maintained close relationship with all payer provider representatives to insure proper claims processing.
  • Resolved Health First issue in regards to improper denials by 80%.
  • Recognized and resolved issues pertaining to contracts and improper billing procedures.
  • Assisted in implementing new intake as well as billing procedure to streamline the billing processes to improve the revenue cycle management by 45% overall 2013 fiscal.
  • Enforced Kanban principles as a scrum master that resulted in reduction of Cycle time by 20% thus increasing team's throughput in less than 8 weeks.
  • Enabled improvement in team delivery commitments and capacity planning for sprints by identifying & tracking hidden tasks that increased customer satisfaction.
  • Facilitated Agile adoption Retrospective for the organization with the leadership and guided teams with outcome resulting in enhanced performance.
  • Removed obstacle for the team by escalating an issue to leadership resulting in early delivery of customer issue solution. Customer provided positive feedback.
  • Coached new SM and trained global teams, which resulted in early delivery of project and reduced process waste caused by lack of common understanding.
  • Provided training to users and involved in conducting UAT sessions to gain user confidence and approval.
  • Examined key Performance Indicators KPI for Property and Casualty such as Loss Ratio, General Operating Expense Ratio.
  • Created cost-saving business relationships by being first Secondary Support to partner with Account Managers on large implementations.
  • Reduced inbound call resolution times for the tier 2 help desk by creating an easy to use troubleshooting and resolution guide for existing and new products.
  • Increased incentives paid to company by acting as primary technical on-call person during go-lives for large corporate accounts.
  • Promoted twice in two years: Database Analyst to Business Analyst to Project Manager.
  • Analyzed as-is and to-be systems to perform GAP Analysis and make a recommendation for system enhancement.
  • Extensively worked BI /BOBJ for multidimensional expenses actual reports.
  • Extensively worked Cognos BI for international data.
  • Documented report layouts and report mapping documents for ad-hoc reporting based on Property Casualty FP A team's needs.
  • Assisted and directly involved with QA team in the creation of Test Cases and tests implementations.

Environment: Agile-Scrum, Rational ClearQuest, Rally, MS Office Suite, Essbase, MS-Visio, BI, DB2, BOBJ, e-Room, Cognos BI, Clarity, Base Clear case, MS Project.

Confidential Merrillville, IN

Business System Analyst

Responsibilities:

  • Acted as a liaison between Columbia Gas and IBM.
  • Gathered business requirements from all users under IT service delivery and followed IT PMO Methodology to deliver the projects.
  • Expertise in using TFS to open bugs, create tasks and user stories, initiate change requests.
  • Used TFS source control to deploy the application.
  • Created Crystal Reports using Crystal Reports formulae, Grouping, Parameters, Selection criteria.
  • Created test plans, test cases using Test Manager.
  • Executed test cases using test manager.
  • Took ownership in modeling and documenting the end user's AS-IS workflow and TO-BE business processes.
  • Created different artifacts such as requirements document, business process flow using Microsoft Word and MS Visio.
  • Support and maintained Request IT, Access IT and Problem Tickets (TARMAC) and also supported all the escalations and IT related issues for the customers.
  • Support overall coordination between all involved parties, using project management skills and techniques.
  • Wrote various Excel VBA scripts and access queries to massage raw data from carriers across the globe to standardize the data input format and used pivot tables/charts extensively for presenting various trend analysis to the department.
  • Work with third-party vendor to deploy multiple projects.
  • Worked as SME for SharePoint and created system requirements document (SRD) for SOX and Accounts Payable projects which were built on SharePoint
  • Electronic File Transfer for Client
  • Autopsy’s Client Request
  • Converted Access reports to Crystal Reports XI version.
  • User Interface Development.
  • Creating Reusable Assets-Documentum and Captiva
  • Providing Development, Documentum Migration Framework.

Environment: Lotus Notes, MS Office Suite, MS SharePoint VBA, MS Office 2013. TFS, RALLY, EMC Captiva, and Documentum, VMware.

Confidential, Jacksonville, FL

Business System Analyst

Responsibilities:

  • Developed source to target data mapping for the source elements and create transformation rules as per the business need.
  • Developed testing strategy and assisted in review test cases.
  • Involved in User Acceptance Testing Involved in conducting Team meetings to gather requirements from key stakeholders such as Business SMEs, QA analysts and project management team. Also, conducted follow-up one-on-one meetings with SMEs.
  • Performed GAP Analysis.
  • Used data loader to import and export data from Salesforce.
  • Integrated Salesforce with SFTP server using REST API.
  • Developed and implemented a community portal using custom visual force and apex using Salesforce tabs and visual-force template making it mobile compatible.
  • Wrote Teradata Macros and used various Teradata analytic functions.
  • Involved in migration projects to migrate data from data warehouses on Oracle/DB2 and migrated those to Teradata.
  • Translated business requirements into functional specifications for communication to technology team.
  • Extensive knowledge of coordinating all of the entities involved in a supply chain.
  • Created documents like business user stories, business requirements, and system requirements Coach and direct Black-Belts in Lean Six Sigma Methodology across multiple organizations to support certification.
  • Promote the use of Six Sigma Methodologies. Managed all process and planning activities for a key product line. Analyzed data.
  • Estate planning, risk management, and wealth management
  • Monitored and tracked customer satisfaction results for a service provider on a global basis.
  • Documented up gradation procedures from MYSQL to SQL Server and Oracle to SQL Server.
  • Master Integrator on multi-phase, multi-project Service Oriented Architecture (SOA) Identity and Access Management project (ID, SSO, PKE, CAC).
  • Developed various operational Drill-through and Drill-down reports using SSRS
  • Designed and developed reports using Crystal Reports XI version.
  • Created Crystal Reports using Crystal Reports formulas, Grouping, Parameters, Selection criteria to handle the customer's requests from Tables, Stored Procedures, Views, and Command Objects.

Environment: MS-Office, MS PROJECT, MS-Visio, Oracle (9i 10g), SQL, Rational Clear Quest, SSRS, SAP, Logistics, Teradata, Salesfoce.com

Confidential, Bloomington, IL

Business System Analyst

Responsibilities:

  • Defined project scope, risks and determined appropriate methodologies to apply based on Scope/Vision documents, and developed project timelines for on-time delivery based on SDLC methodology.
  • Executed discussions with stakeholders from both business side and IT side in order to elicit high-level requirements and estimate project feasibility.
  • Conducted surveys among different end users in order to gather detailed requirements, and documented business requirements.
  • Carried out Order Management System OMS in order to make sure compliances with upgrade requirements.
  • Determined the data warehouse business requirements as the foundation for database design, data extraction, and analysis by working with the end users.
  • Performed JAD Joint Application Development sessions to resolve conflicts between business requirements and technical design.

Environment: MS Office Suite, Clarity, RUP, MS-Visio, MS Project, BI, Essbase, Rational ClearQuest,DB2, e-Planning,, Six Sigma,, Erwin, Cognos BI.

Confidential, Horsham, PA

Business Analyst

Responsibilities:

  • Acted as a liaison between corporate departments, including Executive, Legal and Information Services as well as vendor relationships.
  • Requirement gathering and analyzing - conducting customer interviews, surveys and creating Scope documents defining Partial payment option (PPO) methods.
  • Followed Agile Methodology for the Software Development Life Cycle.
  • Performed audits and assessments of supplier systems
  • Involved in Complete Software Development Lifecycle Experience (SDLC) from Business Analysis to Development, Testing, Deployment, and Documentation.
  • Estate planning, risk management, and wealth management. Led businesses in the strategic development and implementation of their corporate benefits program including executive compensation and risk management to tailor a plan to align with the needs of the company.
  • Designed the Vision document to give the stakeholders a high-level idea about the project.
  • Created a simpler version in a diagrammatic approach using Star UML that how the client, customers, and agents were connected.
  • Developed use-cases and use-case diagrams from the functional requirements and user stories using STAR UML.
  • Followed up with the SME in every module to ensure that FDCPA (Fair Debt Collection Practice Act) guidelines are being followed.
  • DFD and state diagrams were created using MS Visio Analyzed and tested the user interface (UI) and redesigned it to increase its user-friendliness for the business user.
  • Maintained the Requirement Traceability Matrix (RTM) and managed requirements.
  • Used MS Project in updating timelines and project schedule for the new automated payment system.
  • Led PowerPoint presentations for the development of technical applications for the departmental user base.
  • Migrated Databases from MySQL, Oracle, IBM Informix, to SQL Server 2012.
  • Generated periodic reports based on the statistical analysis of the data from various time frame and division using SQL Server Reporting Services (SSRS).

Environment: MS Office Suite, MS Visio, MS Project, Star UML, Star UMLE, Energy Component, SSRS, SQL. SAP, Logistics, Teradata.

Confidential, Atlanta, GA

Business System Analyst

Responsibilities:

  • Responsible and accountable for the coordination with the management of multiple projects directed toward strategic business and other organizational objectives.
  • Liaised with business and functional owner during risk engineering and high-level review sessions to derive and execute action plans, meeting deadlines and standards.
  • Implemented RUP methodology to develop process, standards, and procedures.
  • Performed Gap Analysis to check the compatibility of the existing Mediation system infrastructure with the new business requirements.
  • Utilize SQL (queries) programming to understand the DB structure.
  • Convert the Business Process Requirements (BPR) into System Specification Requirements (SRS).
  • Created different traceability views to determine feature and use case dependence.
  • Traced test cases and functional specifications to SSRs and BPRs using Caliber.
  • Created Interface document between upstream and downstream applications.
  • Created, compiled, maintained, and communicated orderly test results and status reports.
  • Worked with the clients on the final signing process in the user acceptance stages.
  • Fine-tuned Stored Procedures using Execution Plan in T-SQL for better performance.
  • Develop reports using complex formulas and to query the database to generate different types of ad-hoc reports using SSRS.

Environment: MS Visio, Requisite Pro, SQL Server, MS SharePoint, SSRS, SAP, Logistics

Confidential, Chicago, Ill

Business System Analyst

Responsibilities:

  • Work as a liaison between IT, Global Securities, and Trust Services business unit.
  • Communicate Coordinate between businesses, IT teams, Desktop support to clearly define the project scope, map the project functional specs to technical system requirements.
  • Identify technical primary and secondary owners for defining migration tasks by conducting interviews.
  • Consolidate the Empower product solution, as client facing.
  • Ensuring the quality of code delivered by the offshore team.
  • Conduct GAP analysis of the Enterprise shared services design application.
  • Coordinated the data center migration between the data center team, hosting team, infrastructure, third party, and PMO.
  • Change Requests are documented and assessed their impact to project performance following Change Control Management.
  • Lead the effort to create the design doc, test plan, coordinated all UAT test cycles, results, and defects.
  • Pro-actively involved in defect discovery, resolve, and verified by implementing defect management process throughout SDLC.
  • Facilitate training sessions for current Tustin IT Admin staff on how to escalate resolve system issues using BAC resources.
  • Management of SQL Servers, databases, storage management for databases sizing from 25GB to 40GB.

Environment: MS Project, MS Visio, Microsoft Suite, SQL, MS SharePoint, SAP, Logistics

Confidential Columbus, OH

Business Analyst/Project Manager

Responsibilities:

  • Responsible and accountable for the coordination with the management of multiple projects directed toward strategic business and other organizational objectives.
  • Liaised with business and functional owner during risk engineering and high-level review sessions to derive and execute action plans, meeting deadlines and standards.
  • Implemented RUP methodology to develop process, standards, and procedures.
  • Performed Gap Analysis to check the compatibility of the existing Mediation system infrastructure with the new business requirements.
  • Implemented Use Cases to capture the system requirement by using Requisite Pro.
  • Utilized SQL (queries) programming to understand the DB structure.
  • Convert the Business Process Requirements (BPR) into System Specification Requirements (SRS).
  • Created different traceability views to determine feature and use case dependence.
  • Traced test cases and functional specifications to SSRs and BPRs using Caliber.
  • Created Interface document between upstream and downstream applications. Created, compiled, maintained and communicated orderly test results and status reports.
  • Worked with the clients on the final signing process in the user acceptance stages.

Environment: MS Visio, Requisite Pro, SQL Server, MS Office Suite, MS Visio, MS Project, Star UML, Star FUMLE, SSRS, SQL. SAP, Logistic s, Data Stage, PLSQL

Confidential, New York- NYC

Business System Analyst

Responsibilities:

  • Conducted GAP Analysis and documented the current state and future state, after understanding the Vision of the Business Group and the Technology Group.
  • Conducted interviews with Process Owners, Administrators, and Functional Heads to gather audit-related information and facilitated meetings to explain the impacts and effects of SOX compliance.
  • Played an active and lead role in gathering, analyzing and documenting the Business Requirements, the business rules and Technical Requirements from the Business Group and the Technological Group.
  • Co-Authored and prepared Graphical depictions of Narrative Use Cases, created UML Models such as Use Case Diagrams, Activity Diagrams and Flow Diagrams using MS Visio throughout the Agile methodology
  • Documented the Business Requirement Document to get a better understanding of client's business processes of both the projects using the agile methodology.
  • Facilitating JRP and JAD sessions, brainstorming sessions with the Business Group and the Technology Group.
  • Documented the Requirement traceability matrix (RTM) and conducted UML Modelling such as creating Activity Diagrams, Flow Diagrams using MS Visio. Analyzed test data to detect significant findings and recommended corrective measures
  • Co-Managed the Change Control process for the entire project as a whole by facilitating group meetings, one-on-one interview sessions and email correspondence with work stream owners to discuss the impact of Change Request on the project.
  • Worked with the Project Lead in setting realistic project expectations and in evaluating the impact of changes in the organization and plans accordingly and conducted project-related presentations.
  • Co-coordinated with the offshore QA Team members to explain and develop the Test Plans, Test cases, Test and Evaluation strategy and methods for unit testing, functional testing and usability testing

Environment: SOX, SharePoint, SQL, MS Visio, Oracle, MS Office Suite, Quality Center, XML, XHTML JSP, MS Visio, MS Project.

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