PROJECT MANAGER - PROJECT COORDINATOR - SENIOR BUSINESS ANALYST

Proven professional with vast experience including project management, business analysis and implementing software solutions. Expertise in software contract negotiations, project details, software analysis, troubleshooting and critical thinking. Known for team building, promoting a positive work environment and exceeding expectations.

PROFESSIONAL EXPERIENCE

Confidential.,Arlington, VANovember 2009 to April 2010

WFM Site Manager

• Performed duties successfully managing the call center application utilized for the US Census.
• Customized, designed, tested and implemented viable solutions to improve efficiencies resulting in reduced work tasks and lowering processing costs.
• Wrote Standard Operating Procedures and enforced employee adherence as required by the US Government Civilian Defense & National Security Division.
• Demonstrated functionality of the software and trained users on the application in preparation for the call center going live.

Project Manager/Functional Consultant

• Led project teams in researching and identifying clients’ needs and requirements in an effort to customize and document solutions utilizing the workforce management application of Workbrain software.
• Efficiently managed 4 major client software installations of Workbrain Time and Attendance applications that served 150,000 employees of Fortune 100 sized firms.
• Facilitated several requirement gathering sessions to determine software utilization and benefits realization.
• Created various data mappings and wrote numerous SQL queries against data warehouse to obtain information required for analysis and conversion.
• Trained 4 major clients and key department users on major components of software applications.
• Performed quality assurance and post production review to ensure functionality and project completion.

Confidential, Chicago, ILJuly 2006 to May 2007

Project Coordinator/Lead Payroll Delivery Analyst

• Role required project management, consultation, implementation and production of payroll and human resource data for large scale clients.
• Provided leadership and direction to associates implementing payroll application solutions and reporting status to higher level management.
• Authored documentation utilized by associates performing payroll tasks. Enforced user compliance and accountability to reduce margin of error from 11% to 1% resulting in a client contract renewal.
• Efficiently managed team members supporting the eCyborg Payroll application and led conversion teams.

Confidential May 1999 to June 2006
Des Plaines, IL

Project Leader/Senior Analyst/Programmer

• Implemented, installed, and updated software. Provided production support, performed trouble-shooting and consulted on corporate business needs translating requirements into viable application solutions.
• Conducted discovery sessions to determine corporate software needs, researched software packages and vendors and negotiated contract.
• Trained users on software functionality as required increasing package efficiencies with a reported net savings of $850,000.
• Defined and analyzed projects through all phases of the Software Development Life Cycle (SLDC).
• Developed a job scheduler software package for use in all payroll applications to reduce user errors resulting in a savings of $200,000 annually.
• Implemented production versions of check printing software for commissions, payroll and accounts payable departments processing a total of $450 million annually.
• Directed project teams in the design, analysis and installation of web software portals increasing website functionality, resulting in an increase in sales of 11 billion dollars.

Confidential, Systems Analyst - Programmer April 1997 – May 1999
Confidential, Project Manager - Consultant April 1997 – May 1999
Confidential, Application Programmer June 1990 – June 1993
Confidential, Application Programmer February 1988 – May 1990
Confidential, Consultant November 1985 – January 1988

EDUCATION 
MBA, Information Systems-Database Management, 
MBA, Human Resource Management/Training & Development, 
Bachelor of Science, Computer Science/Information Systems,

CERTIFICATIONS
Project Management Professional (PMP)-Currently Studying for Certification
Information Technology Infrastructure Library (ITIL)

TECHNICAL EXPERTISE 
Programming Languages: ORACLE SQL, COBOL,CICS, JCL, MICRO FOCUS COBOL, HTML, XML, SAS, PL/I, JAVA, FORTRAN, PASCAL, EXPEDITE/MVS, REXX/SPF, CEMT-BATCH/CICS, EASYTRIEVE, DYL-280

Databases: ORACLE, VSAM, DB2, IMS, IDMS-DC

Platforms: UNIX, MVS IBM OS390/zOs, MVS/XA, TSO, IBM 0/390, ISPF, DEC-VAX 11 VMS/RMS, SUN DIGITAL EQUIPMENT, VM/SPF

Software Packages: ASPECT (WORKFORCE MANAGEMENT) SOFTWARE - COGNOS, TIME-PRO TIME SHEETS, DELTEK TIME SHEETS/EXPENSE REPORTS, INFOR WORKBRAIN, MS SQL SERVER 2005, MS SQL SERVER MANAGEMENT STUDIO EXPRESS, APACHE HTTP SERVER 2.0.55, BEA PRODUCTS, ENDEAVOR, JAVA, ORACLE PEOPLE SOFT, ORACLE FINANCIALS-AP/AR, CITRIX, CONTROL-M, BLUE TOOTH FTP, CORPTAX EDATA PROCESSOR, MS .NET FRAMEWORK v3.0, CYBORG PR/HR, BOTTOMLINE TECHNOLOGIES-PAYBASE, CRYSTAL REPORTS, TSI KEYMASTER, SSA WALKER COGNOS -AP/AR/GL/PO/WEB-FOCUS, DECISION ANALYZER-WEB DB2, BAMTRAC, MICROCA$H, KRONOS, WS-FTP PRO, TSO CHANGEMAN, GEAC-DBS-McCORMICK & DODGE (AP/AR/GL/PO/FC/CC/FA/PT/PO/IE/PAYROLL/HR:MR:M,/ERAM)
ROSS PR/HR, CA-VISUAL EXPRESS, PANVALET, LOTUS NOTES, LOTUS 1-2-3, OUTLOOK EXPRESS, MS OFFICE SUITE, ADOBE, INTERNET EXPLORER, NETSCAPE COMMUNICATOR, NASTEC CASE 2000, TELON, RACF, IBM UTILITIES, FILE-AID, ABEND-AID, SYNCSORT.