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Project Manager / Business Analyst Resume

SUMMARY:

  • Regulatory/Compliance (Anti - Money Laundering - AML, Sarbanes, SEC regulations - WORM and 17a1-17a6) / 504 (AML), Project PMO and IT Vendor/Procurement Manager with extensive experience in Technology, Construction, Call Center / Service Desk, Facilities-based projects/purchasing, and Data Centers for such industries as Financial, Insurance, Healthcare, Mergers & Acquisitions, Real Estate, Legal, and Performing Arts.
  • Operations include: Infrastructure, Data Center moves, Records Retention, Privilege Access Strategy (RSA / Security), Disaster Recovery, Risk, New Construction for Bank sites, Training, and Incident tracking/reporting, SLAs, contracts and vendor bids.

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager / Business Analyst

Responsibilities:

  • Manage 10+ application developers to ensure that the design, build, and unit testing targets are met on time in 3Q2018 and 4Q2018
  • Create and implement the document / process for test tracking in all testing phases - Unit, Component, Neighbor, QA, End-to-End testing
  • Communicate with the other work streams and lines of business to gather and manage to the requirements
  • RAID Reporting -- Issues / Risks - Delegate and Manage to resolution, as well as track dependencies, action items, assumptions, closures
  • PMO / Compliance - Manage the project to compliance regulations based on both our PPR and Discovery systems, ensuring that all updates to project plans, financials, status reporting, action items, dashboards, and vendors remain within Confidential guidelines
  • PowerPoint - Create presentations for Senior Management, internal and external auditors, regulators
  • SharePoint - Maintain documentation per record retention guidelines
  • Audit - Align the project to comply with PMO standards for internal and external audit requirements
  • Gathering data for every program / job in the application developers’ suite and condensing into 1 list - elements, server, de-commissioned, line of business. Communicate with technicians, applications developers as to the use of each job.
  • Worked with project teams, production support staff and development team in improving the data quality of reference and trade data -Product issues referencing the loading of annuities, equities, options, pricing, Confidential rates, corporate actions and Confidential trades, awareness of Dodd-Frank regulations, FINRA, SEC (WORM storage requirements), AML, KYC
  • Main tools used for this program - Excel, M.S. Project / Project Server, Word, Access, PowerPoint, Adobe, SharePoint, JIRA

Confidential

Project Manager / Business Analyst

Responsibilities:

  • Managed 2 business analysts, 2 project managers in the planning, development, and rollout of the legal repository
  • Met with the technical team (application developers, quality assurance, operations, network), and with the selected lines of business to gather business requirements, and provided as-needed instructions for modifications to the application developers
  • Met with the U.S. domestic and legal / compliance teams to review and confirm which laws are applicable to the businesses, what is the proper taxonomy per country, how to apply data retention, and determination of Privilege Access Strategy (RSA / Security) - who will have access to this system and at what level
  • Applied knowledge of regulatory bodies to the build, eg., FINRA, SEC regulations - WORM and 17a1-17a6, Sarbanes, regulatory 504 (as applies to the Bank Secrecy Act and AML), KYC
  • Functional requirements - engaged teams to build out a full-fledged “as-built” functional requirements document that is inclusive of an Executive Summary, Business Case, Charter, Scope, list of Stakeholders, lines of business, functional definitions, technical requirements, change management, change process, release management / testing / process, laws and rules, obligations, policies, search, reporting, printing, user experience, implementation / migration / integration process, product support, appendix, SLAs, contracts and potential vendor bids.
  • PowerPoint - Created presentations, dashboards for Senior Management, internal and external auditors, regulators
  • Change Management - Gathered / noted changes during meetings with the business and technical teams, documented those changes, and obtained business / technical sign-off
  • Planned dates for testing, planned change implementations with the technical teams and the business, as well
  • Standard program artifacts produced - status reporting, minutes, in-scope and out-of-scope documents, lessons learned, mitigation plans, if needed

Environment: M.S. Suite, M.S. Project, PowerPoint, Visio, JIRA (some AGILE), SharePoint, in-house legal / compliance repositories, RSA - remote access, M.S. Outlook, M.S. Lync (Instant Messaging), HP ALM

Confidential

Project Manager / Business Analyst

Responsibilities:

  • Managed 6+ contractors and employees (application developers, project managers, product vendors) in the research and analysis phase of this multi-million-dollar Cloud project, estimated to save the bank $5 billion over the next 3 - 5 years
  • Operations / Engineering / Service Delivery / Disaster Recovery - Contributed to the Cloud design, worked with vendors VMware / EMC on organizing change management, release management, systems training / patching, storage, Proof of Concept testing, QA testing and iterations with the Applications Development team, UAT, Runbook documentation for required processes, and establishing severity levels that would ensure escalations to all those accountable
  • Security - Consistent discussions with VMWare pertaining to Privilege Access Strategy - how do we plan a secure data storage solution in the cloud, determination of permissions to production and development environments, discussions with the Gartner Group, as well… Reviewed how / when / where to implement an SAP solution for our accounting, trading, production / development, human resources practices
  • Symantec considered for security.
  • Ran meetings for Product branding, wireframe testing, corporate communications documentation, and call tree processes to be arranged with the Command Centers
  • Worked with the Product managers and members of the work streams to ensure meeting agendas were established, milestones / tasks completed on a timely basis, and familiarity with financial regulations as pertain to AML, KYC
  • PowerPoint - Created presentations for Senior Management, internal and external auditors, regulators
  • Managed the project plan for 7600 migrations and 49 total processes, setup / ran the pre-kick-off meetings, established status reporting, documented meeting minutes, held those accountable for follow-up / action items (RACI), setup dashboards, created the lessons learned per phase, prepared the team for remediation’s after anticipated phase closure
  • RAID Reporting -- Issues / Risks - Delegated and Managed to resolution, as well as tracked dependencies, action items, assumptions, closures
  • PMO / Compliance - Managed the project to compliance regulations based on both our PPR and Discovery systems, ensuring that all updates to project plans, financials, status reporting, action items, and vendors remained within Confidential guidelines -- SLAs, contracts and vendor bids
  • SharePoint and Discovery - Maintained documentation according to record retention guidelines
  • Audit - Aligned the project to comply with PMO standards for internal and external audit requirements
  • RFPs - Ran the meetings to establish the baseline document, confirmed vendor competitors with the team, ensured which team members would be most beneficial in grading these RFPs

Environment: EXCEL, M.S. Project / Project Server, PPR, Discovery, WORD, ACCESS, Kanban board, Clarity, PowerPoint, Adobe, SharePoint

Confidential

Project Manager

Responsibilities:

  • Managed contractors to ensure the successful implementation of 5+ projects involving moves / adds / changes, infrastructure, software upgrades / hardware upgrades
  • Disaster Recovery -- Internal stakeholders provide deliverables to me for Data Center rack assessment as pertains to UPS power needed, cooling power needed, emergency practices and escalations, equipment purchases, updates to project plan tasks – documented using Confluence, Google, and AtTask, ran security scans with Symantec daily
  • Planning for desktop Windows 7 to Windows 8.1 upgrades were targeted, as well
  • Write project plans using MS Project and ProjTrak, document status reports and meeting minutes for all data center projects, create and update and manage documentation on shared Google sites
  • Meet with business users to gather / understand / document their requirements and their needs as pertained to current versus future state West Data Center and East Data Center buildouts and data security.
  • PowerPoint – Created presentations for Senior Management, internal and external auditors, regulators
  • Worked with the Procurement team to obtain bids, create RFPs, distribute RFIs to selected vendors, made the decision as to which vendor(s) to use, obtained quotes, processed purchase orders, tracked payment of invoices for my projects – drew up contracts, SLAs
  • RAID Reporting -- Issues / Risks – Delegated and Managed to resolution, as well as tracked dependencies, action items, assumptions, closures
  • Reviewed how / when / where to implement an SAP solution for our accounting, production / development, human resources practices
  • Organized the gathering of inventory in such areas as the WDC COMM Room, and the posting / sharing of this data in Google, e.g., Storage devices (NEXSAN E-60 SAN Storage units, IBM 3584 TS3500 Tape Frames for IBM TS1030 LTO Ultrium Fibre Channel Tape Drives and LTO data cartridges, IBM XIV Storage System, Type 2812, IBM Storwize V7000 – 2076, EMC VNX 5000 series); Standalone servers (IBM 7979, IBM 7945, Dell PowerEdge R-620 and R-910)
  • Interfaced with our Telecomm and Network teams to ensure that all IP addresses are documented, static versus DHCP – especially when we performed power down testing and for DR
  • Confirmed that our carrier services are aware of our power down and power up testing and that they would be on-site if needed, for communications-based servers

Environment: EXCEL, M.S. Project / Project Server, WORD, ACCESS, Clarity, PowerPoint, Adobe, Sharepoint, Google Docs, ApTask, Service Now, Visio

Confidential

Project Manager

Responsibilities:

  • Worked with the Office of Emergency Management to ensure the successful implementation and update of the web-based Notify New York City emergency notification system, using a new vendor
  • Met with business users to gather / understand / document their requirements and their needs as pertained to current versus future state, implement changes, adhere to emergency change management guidelines
  • Obtained sign-off on business and functional requirements post-cutover from initial implementation for Phase 2 (Digital) of the project
  • Tested the product and provided feedback to Confidential team as well as to the customer concerning the GUI as well as screens, and as applies to regulatory 508
  • Determined the business priority of action items and projected milestones in the essence of delivering to the project dates
  • Facilitated meetings among the application developers to define requirements and then provided feedback to the new vendors providing the service, as well as to the end users
  • Vendor Management – gathered information from team pertaining to services needed from other vendors – worked with vendors on RFP requirements, created / submitted purchase orders, renewed contracts – documented SLAs, contracts and reviewed vendor bids
  • Created and maintained standard project artifacts – Used Clarity and SharePoint for project objective, status reports, dashboards; Word for meeting minutes, weekly project status for senior management
  • Resource Management – hired and worked with both dedicated resources and with shared resources -- application developers
  • Risk Management – Documented, tracked, and resolved risks which could jeopardize the project timeline; Discussions pertaining to Privilege Access Strategy – how do we plan a secure data environment -- determination of permissions to production and development environments
  • PowerPoint – Created presentations for Senior Management
  • Worked with all teams to ensure on-time deliverables – Managed 10+ Application Developers, GIS (Geography team), QA, Change Management, Portal Support, Systems Architect, OEM (Office of Emergency Management), Network Support, and Windows Operations – Some AGILE methodology used for Application Development, mostly PMBOK/M.S. Project

Confidential

PMO Setup -- Program / Project Manager / Business Analyst

Responsibilities:

  • Portfolio management activities for IT – Semester-based planning in coordination with IT Governance Committee
  • Formalized/Developed the PMO -- Developed the PMO Manual in order to streamline processes from on-boarding to closing projects and storing project artifacts
  • Microsoft Project Server 2010 -- Used M.S. Project Server to setup and manage formal project plans for system upgrades – Oracle, SQL server, Imaging, Virtual Machines – milestones, tasks, resources, start /end dates and maintain same
  • Used templates for standard PMO tracking, e.g., new requests, sign-off, status reports, meeting minutes, risk
  • Worked with other project teams and production support staff and development teams to improve and maintain the Fordham PMO process
  • Workflow analysis, implementation of systems based on same, compliance with right-to-privacy for students
  • Facilitated meetings, reviewed outstanding incidents, escalated issues as needed, planned resolution dates, reviewed release testing and rollout dates, notified and confirmed with the line of business managers, and planned implementation
  • Reviewed how / when / where to implement an SAP solution for our accounting, production / development, human resources practices
  • Conducted thorough root cause analysis, defined solutions for the elimination of the problems, documented the incident through to senior management, and implemented resolution
  • Analyzed product and pricing reference data platform enhancement requests and ensured that they were transformed into tangible solutions
  • Communicated with network engineers, developers, and other business analysts to obtain requirements, translated requirements into usable functional specifications, tested results, and supported deployment procedures.
  • Setup tracking tables in Excel for server migration dates, UAT testing

Confidential

PMO Setup -- Program / Project Manager

Responsibilities:

  • Worked with project team, production support staff and development team in improving the data quality of reference and trade data -Product issues referencing the loading of annuities, equities, options, pricing, Confidential rates, corporate actions and Confidential trades, awareness of Dodd-Frank regulations, FINRA, SEC (WORM storage requirements), AML, KYC
  • Manage to FINRA and SEC requirements for Broker Dealer combination of companies (NASD Rule 1010 Series – a rule that encompasses membership application and the registration process)
  • Used the Microsoft Suite to setup structure, and planning for the intake of new projects with Governance Committee (Managing Directors) for mostly Fixed Income based projects
  • Used M.S. Project to setup formal project plans – tasks, resources, start /end dates and maintain same; Used templates for standard PMO tracking, e.g., new requests, sign-off, status reports, meeting minutes Microsoft Project
  • Managed technical teams to add GL accounts, UBS fails report, REPO Feeds (BUCS / ARCTIC), Clearance and Settlement messages – selection criteria were reviewed during weekly status meetings
  • Documented -- Workflow analysis and risk, book of work for project portfolios and portfolio management
  • Facilitated meetings, reviewed outstanding incidents, escalated issues as needed, planned resolution dates, reviewed release testing and rollout dates, confirmed results with the line of business managers, and planned implementation
  • Conducted thorough root cause analysis, defined solutions for the elimination of the problems, documented the incident through to senior management and implement resolution
  • Used Clarity, prepared reports for Finance team – burn rate / financial reports – based on resources and time provided for the Single Broker Dealer (includes departments e.g., – Foreign Exchange, Trade Finance, Credit) project and the FICC project, awareness of Anti-Money Laundering regulations as pertained to documents created / destroyed
  • PowerPoint – Created presentations for Senior Management, internal and external auditors, regulators
  • Setup tracking tables in Excel for UAT testing in 15 different work streams for Broker Dealer application rollouts
  • Established weekly meeting Agenda using SharePoint and organized business requirements into Excel
  • Managed shareable team information such as applicable budget and burn rate data
  • Project and business-as-usual – Fixed Income technical team – data gathering for applications slated for retirement, possible new applications to be installed by Q1 2011, pending time, budget, and other corporate priorities
  • Documented policies and procedures for gathering and tracking business requirements and related issues

Confidential

Program / Project Manager

Responsibilities:

  • Implemented PMO and Service Level Management -- policy and procedure, as applied to Change Management, Incident Management and Service Desk, Release Management, and Problem Management
  • Developed processes to help team determine escalation paths considering whether the incoming tickets would be project-based or business-as-usual
  • Developed the templates for ITIL-based SLAs, OLAs, Underpinning Contracts in conjunction with the Governance Committee -- documented SLAs, contracts and reviewed vendor bids
  • Worked with a team of three in the U.S., as well as others in EMEA, PAC RIM, and Germany to test the PMO and ITIL templates with respect to the SEC, and with awareness of Dodd-Frank regulations, Sarbanes, SEC data retention requirements – WORM storage requirements, FINRA, AML, KYC
  • Workflow analysis and implementation of systems based on same, book of work for project portfolios and portfolio management
  • Microsoft Project -- Created the project plan, status reports, meeting minutes, and communications document draft
  • SharePoint - Organized data in SharePoint – created team folders for shareable team information such as applicable budget and burn rate data

Confidential

Program Manager

Responsibilities:

  • Managed the 4 top corporate projects and reported on all 4 to the Executive Committee
  • Microsoft Project -- Created the project plan for implementation of the PMO, as well as having worked with project managers on creating and developing their project plans for such projects as – airline baggage checking, security, and passenger information
  • Developed standards for the PMO – Templates for Meeting Minutes, Status Reports, Project Plans, Change Management
  • Used PowerPoint for project presentations and status reports every week, Excel for budgets, and Visio for diagramming, WORD plus other tools for dashboards
  • Reverse engineering -- documentation for processes involving SharePoint and other applications that were upgraded to new versions; had to back-track and analyze prior setup and documentation from application owners, incident management, change management
  • Organized data in SharePoint – created team folders for shareable team information such as applicable budget and burn rate data as well as granted access to information in SharePoint, as needed, to certain, approved end users
  • Data gathering efforts for Key Performance Indicators – Project Sponsors, IT Project Managers, Application Developers, resources, and confirmed deliverable dates; Projects varied – Infrastructure (obtained architectural designs as needed), passenger (safety, comfort)
  • Contacted BMC Remedy vendors to work with me and to organize a Service Catalog so that we could further ensure that SLAs were met for the clients both domestically and possibly abroad

Confidential

Program Manager, Vendor/Procurement Manager

Responsibilities:

  • Managed 12 projects and reported to Senior IT Management, created the project plan for the PMO setup as well as for other projects inclusive of SharePoint implementation, tracked all PM milestones and tasks, created and tracked book of work for project portfolios and portfolio management, dashboard
  • Created and tracked book of work for project portfolios and portfolio management including dash boarding
  • Managed access to SharePoint sites as needed by approved users, created folders for information from weekly meetings, e.g., meeting minutes and status reports
  • Reverse engineering – created documentation for processes involving Excel, SharePoint, and other applications that were upgraded to new versions; had to back-track and analyze prior setup and documentation from application owners
  • M.S. Project and SharePoint - Setup the PMO area and core project team for the GO& I group – used all M.S. tools and SharePoint to setup the PMO
  • Established red/amber/green thresholds that would ensure each project would be performance-tracked
  • Created the Handbook for our PM department in SharePoint -- Gathered information from the Executive area and other departments to standardize the Project Management area;
  • PowerPoint – Created presentations for Senior Management and team – WebEx presentations
  • Trained new Project Managers on the Policies and Processes of our GO&I PMG department – Scope documents, Executive Summaries, Dashboards, Lessons Learned, Closure
  • Met with the ITIL area to work with their methodology, as well, especially for tracking KPIs and other issues tracking requirements; Projects tracked were related to Infrastructure (triangulation, replication), SDLC (data migrations, application sunsets, version tracking)
  • Created Project Plan, SLA, OLA, Customer Satisfaction Survey, and other templates; developed an outline for the mission, charter and perpetuation of the department; Created Service Level Agreements with internal lines of business as well as externally
  • Change Management – CMBD - Reviewed, analyzed, and evaluated proposed application enhancements as compared with enterprise business requirements and internal customer needs
  • Worked with the development team, UAT, and subject matter experts during the life-cycle of the project

Confidential

Program Manager

Responsibilities:

  • Standardized reporting across Debt Markets for the QA and Production Support areas using PMO and ITIL Methodology (project plans, status reports, customer satisfaction forms, incident management, change management, emergency change management, and indicated accountabilities)
  • Gathered data from such areas as Bloomberg Systems Development, Loan Technology, Test Engineering, Liquidity & Risk Technology and co-ordinate standard templates that would reflect Key Performance Indicators for Senior Management on a weekly/monthly basis for Project-related work and business-as-usual incidents, used JIRA for problem tracking and reporting;
  • Created Project Plan, SLA, OLA, Customer Satisfaction Survey, and other templates; developed an outline for the mission, charter and perpetuation of the department; Created Service Level Agreements with internal lines of business as well as externally, as applied to financial regulatory requirements – SEC, AML, KYC
  • Contacted BMC Remedy vendors to develop a Service Catalog so that we could further ensure that SLAs were met for the clients – domestically and abroad
  • Obtained bids, created RFPs, distributed RFIs to selected vendors, made the decision as to which vendor(s) to use, obtained quotes, processed purchase orders, and tracked payment of invoices for my projects

Confidential

Project Manager / Business Analyst

Responsibilities:

  • Projects involved large Data Center software upgrades and version control for more than 20 banks
  • Active Directory -- worked on end user accounts to ensure that access properties were handled according to corporate policy during data migrations -- access, name, spelling
  • Created Project Plan, SLA, OLA, Customer Satisfaction Survey, and other templates; developed an outline for the mission, charter and perpetuation of the department; Created Service Level Agreements with internal lines of business as well as externally – templates to be reviewed and approved by the IT and application development teams
  • UAT testing, change management, emergency change management, risk, and status reporting
  • Applied paralegal background / knowledge of regulatory bodies for data creation, storage (WORM), destruction – SEC, Sarbanes, KYC, AML
  • Developed and maintained Project documentation, tracked Action Items (R-A-G), noting accountabilities of on-site and remote teams, reviewed project risks from financial and resource perspectives
  • Contacted BMC Remedy vendors to work with me and to organize a Service Catalog so that we could further ensure that SLAs were met for the clients

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