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Sr. Technical Program Manager  Resume

Bellevue, WA

SUMMARY:

  • Experienced Technical Program Manager with 19 years experience in software, telecom, finance, audit, government.

TECHNICAL SKILLS:

Languages & Data Systems: AWS, Elastisearch, LogStash, Kibana, Splunk, Hadoop, PERL, Python, Tableau Desktop & Server, C#, C++, .NET framework, VB.NET, VisualBasic 6.0, ASP.net, SCOPE, iSCOPE, Scope Studio, Cosmos Big Data, T - SQL, PowerShell, XML, JavaScript, VBScript, HTML, AJAX

Database & Server: SharePoint 2013, SQL Server 2012, IIS, Virtual Server, Apache

Operating Systems: Windows, WindowsServer2008, Ubuntu Linux, Red Hat

Apps: Fortify Static Code Analysis, SDElements,, IBM Rational App Scan, Metasploit, Wireshark, MS Project

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Technical Program Manager

Responsibilities:

  • Managed cross-functional application software engineering teams in a matrixed organization.
  • Developed and managed end-to-end project plans and ensure on-time delivery.
  • Provided program management expertise in analysis, design, development, testing, implementation, and post implementation phases.
  • Performed risk management and change management on projects.
  • Provided day-to-day coordination and quality assurance for projects and tasks.
  • Drove internal and external process improvements across multiple teams and functions.
  • Interfaced with Engineering and business owners for project requirements and scope.
  • Helped drive product decisions in line with company strategic goals.
  • Collaborated with other teams to develop and maintain testing toolsets, procedures, and methodologies.
  • Communicated technical vulnerabilities and remediation steps to developers and management.
  • Supported the development of SDL-IT methodologies.
  • Provided a high standard of reporting that includes KPI metrics.
  • Communicated potential risk and mitigation options to business owners.
Confidential, Bellevue, WA

Sr. Program Manager

Responsibilities:

  • Partnered with virtual team of developers, testers, and leads to improve Agent Tools performance and latency.
  • Identified specific potential gaps in compliance of GCO applications, infrastructure, processes, procedures and solutions to remedy.
  • Managed all cross-project dependencies impacting critical path deliverables.
  • Reported status and findings of risk to GCO leadership team.
  • Created Splunk queries, dashboards, alerts, and custom compliance reports across Agent Tools applications.
  • Utilized App Dynamics and other monitoring tools to drive performance and functional enhancements.
  • Identified opportunities and partnered with application teams for performance improvements based on report findings.
  • Analyzed and drove enhancements in application logging to improve application availability and performance.
  • Identified and remediated gaps in logging.
Confidential, Bellevue, WA

Sr. Program Manager

Responsibilities:

  • Designed and executed experiments using A/B statistical testing methods to identify major trending to predict customer usage.
  • Performed deep-dive analysis on large data sets using Bing COSMOS Virtual Clusters, SCOPE Studio, iSCOPE, and Search Log files (SLAPI) for multiple high priority experiments.
  • Developed custom C# scripts for user engagement analysis and performance impact projects
  • Developed forward-visibility experiment features for the Bing flight control system for more effective coordination among experimenters and flight resources.
  • Managed development and test resources to perform Root Cause Analysis in Cosmos data store and engineer quick fix solutions within 2-week sprint cycles.
  • Created functional and technical specifications from Partner requirements.
  • Attended Shiproom and provided Feature Specifications for Quick Fix Engineering.
  • Tracked updates and project status in Team Foundation Server (TFS), Product Studio, and SharePoint Portal Server.
Confidential, Bellevue, WA

Sr. Technical Project Manager

Responsibilities:

  • Planned and directed the creation and rollout of industry-compliant solutions to retail application systems.
  • Provided data to help design and execute experiments using A/B statistical analysis methods to identify major trending to predict customer usage.
  • Collaborated proactively with the user community, 3rd party vendors, Internal Engineering and IT resources to gather requirements and drive the delivery of all showstopper requirements.
  • Tracked Change Board and Remedy requests impacting retail application changes. Created Short Interval Schedule (SIS) to track all project deliverables, dependencies, and critical pathways.
  • Reported compliant solutions project progress in upper management PowerPoint decks. Demonstrated expert level retail application knowledge in planning, facilitating, and participating in working sessions with cross-functional resources and mentored others.
  • Experienced in the design, development, and support of payment application systems. Identified, evaluated and defined impacts of changes; provided alternatives both to the application changing and all upstream and downstream systems.
  • Demonstrated working knowledge to conceptualize, document and communicate innovative solutions to meet or exceed business objectives and reconciled short-term solutions with long-term objectives and infrastructure strengths.
  • Subject matter expert in Payment Card Industry for Business Teams to define requirements and core system capabilities that strategically drives efficiencies in the entire business.
  • Provided technical assistance on Open Protocols, Encryption Solutions, Hardware Security Module, Tokenization, Mobile Security, and Cloud Computing. Supported Application/Infrastructure Logging using Splunk & HP Archsight)
Confidential, Redmond, WA

Sr. Program Manager

Responsibilities:

  • Partnered with the SPO Release Manager and Deployment teams to review Patch strategies and mitigate service-impacting issues related to Patch and Change windows.
  • Managed multiple Problem Analysis projects to determine root causes and recommend solutions to director level management, SQL Server 2008 queries and Power Pivot analyses.
  • Executed detailed testing and analysis of all high severity incidents to track repeat issues and escalate service-impacting problem trending.
  • Created functional and technical specifications from customer and business requirements
  • Attended Product Shiproom and provided Feature Specifications for Quick Fix Engineering.
  • Created compliance reports using SQL Server Reporting Services (SSRS) and Integration Services (SSIS).
  • Tracked updates and project status in Team Foundation Server (TFS), Product Studio, and SharePoint Portal Server.
  • Created a Security Patch “playbook” to in corporate all stakeholders in the patch process to comply with FISMA standards.Developed internal Quality Assurance controls for PCI, FISMA and SAS70 compliance projects.
  • Executed QA compliance controls assessments with PowerShell scripting, SQL queries and Microsoft Excel pivot table analyses using SQL Server back end.
  • Performed detailed testing and analysis of access control systems implemented using Forefront Identity Manager (FIM).
  • Created compliance reports using SQL Server Reporting Services (SSRS) and Integration Services (SSIS).
  • Provided Feature Specifications for new Patch and Vulnerability Management Systems.
  • Tracked updates and project status in Team Foundation Server (TFS) and SharePoint Portal Server.
  • Developed internal processes, audit methodologies and templates.
Confidential, Seattle, WA

Sr. Audit & Compliance Manager

Responsibilities:

  • Assessed internal controls for medium and enterprise business for compliance to regulations such as PCI, SOX, FFIEC, GLBA, security standards and best practice risk frameworks like ISO 17799 / 27001, SAS70 and CoBIT.
  • Technical assessment environments included Linux and Windows, web applications, LAMP, MS SQL Server, Oracle, SYBASE, MYSQL databases.
  • Performed and managed security and risk assessments including penetration testing, network architecture reviews, intrusion detection/prevention analysis, static code reviews, vulnerability testing, firewall analysis, penetration testing, and provide recommendations aligned to security standards like PCI-DSS, SOX-IT, FISMA, ISO 17799 / 27002, and OWASP.
  • Designed PCI-compliant solutions for client evaluations and implementation.
  • Executed application security reviews with Fortify Static Code Analysis, PowerShell scripting, SQL queries, penetration testing, static code reviews and prepared mitigation solutions to control application risk areas.
  • Evaluated industry security products for applicability to security controls.
  • Managed and trained a team of security assessors to execute security risk assessments.
  • Developed internal processes, audit methodologies and templates.
  • Maintained client relations and managed project budget and time.
  • PCI experience includes technical support for an Annual Self Assessment Questionnaire (ASA) and assistance in testing the client card-holder environment for PCI Compliance.
Confidential, Redmond, WA

Program Manager

Responsibilities:

  • Collaborated with various partner and marketing organizations to increase the awareness of security initiatives and business development of security services.
  • Project manager for all security tool development across the ACE team.
  • Developed service description and marketing documents for ACE Services.
  • Developed customer facing presentations of ACE Services for customer organizations.
  • Analyzed security requests based on known security vulnerabilities such as SQL and Code Injection, Cross-site scripting, Buffer overflows, and HTTP response splitting using C#, .NET framework, and SQL Server 2000.
  • Partnered with application teams across Microsoft IT and Product spaces to deliver proper remediation and mitigation solutions to business unit managers.
  • Weighed application teams’ business justification against the vulnerability.
  • Documented vulnerability overview and attack scenarios for management level approval.
  • Actively managed Windows SDK samples, header/library, & tools collection and performed various release management activities in support of major release milestones.
  • Collaborated with numerous Windows feature teams to request content and drive compliance to Windows SDK build, quality, and security standards.
  • Created Mini-specification documents for SDK Content SignOff system in conjunction with content, release, and development managers.
  • Partnered with SWI to complete Final Security Review (FSR) prior to RTM milestone.
  • Developed automated metrics reports using Visual Studio 2005, SQL Server 2005, and XML.
  • Assisted application teams on remediation and mitigation of security vulnerabilities.
  • Expert level knowledge in Microsoft Application Security and Privacy Standards.
Confidential, Washington, DC

Sr. Software Engineer

Responsibilities:

  • Created forms, controls, modules, and applets for Postal Service’s Delivery Operations Information System using Visual Basic 6.0 EE and SQL Server backend.
  • Developed Visual Basic applet to address common datafix repairs resulting in vastly improved ability to correct table data based on customer activity.
  • Analyzed and designed software improvement fixes for various front-end or functional issues.
  • Coordinated functional design changes and test scenarios using TestDirector, PVCS, and CaliberRM with programming team.
  • Completed requirements gathering and detail design documents for an internal balancing and Sarbanes-Oxley effort using with MS Visio and tracked progress using MS Project.
  • Delivered refund and bad payment data in key Six Sigma effort to reduce bad debt problems enterprise-wide.
Confidential, Arlington, VA

Sr. Software Engineer

Responsibilities:

  • Routinely completed successful code & test of program modules using Visual Basic, ADO, XML, SQL Server. Proactively conveyed issues to team for resolution.
  • Analyzed requirements in various client lines of business and translated to general high level design documents. Targeted immediate customer needs and limited scope of software requirements to manageable units resulting in higher levels of successful implementations.
  • Implemented SDLC/CMM Level 2 development and testing methodology enterprise-wide.
  • Performed team lead functions during work stoppage in repairing accounts using MS Project.
  • Automated client reports from SQL Server database and published to internal web site which facilitated the clients’ knowledge of project status and boosted satisfaction with the system.
  • Served as a subject matter expert in specialized knowledge of the system’s customer hierarchy structure and supported team members by conveying this information.
  • Successfully implemented showstopper trouble tickets for Federal Government and Directory Advertising clients when accounts were incorrectly converted. Resulted in revenue realizations of over $5.3 million and $2.7 million per month respectively.
  • Analyzed and identified modules requiring change to alphanumeric standard in major effort to enable the system to handle additional customer jurisdictions and lines of business.
  • Designed and tested CICS screens in a key project to reduce conversion time and improve successful accounts by implementing an online user interface.
  • Optimized modules by performance tuning in reducing batch run times by 500%.
  • Engaged in feedback dialog with over 100 end users in new system rollout with minimal.
  • Repaired emergency production trouble tickets and performed night & weekend support.
Confidential, Fairfax, VA

Programmer Analyst

Responsibilities:

  • Analyzed and tested legacy CICS programs and user interface environment to create requirements in developing comparable screens in Visual Basic.
  • Trained an audience of 10 business support staff of in the use of mainframe tools and techniques to facilitate business analyses and tasks.
  • Engaged in full system life cycle development to analyze requirements, code specifications, unit-testing, problem resolution, and production implementation. Tracked code changes in PVCS.
  • Resolved complex rollout issues at customer site during introduction of new system.Coordinated & implemented client requirements in the production of custom report modules.
Confidential, Boston, MA

Programmer Analyst

Responsibilities:

  • Analyzed client requirements, developed programs on IBM mainframe and RS6000 UNIX/AIX machine related to systems conversion and normal development / production support using Microfocus Cobol, UNIX, PERL, C, COBOL II, JCL, VSAM, CICS, Intertest, File-Aid, Group One, and Endevor.
  • Customized vendor software for in-house use using Microfocus Cobol, UniData RDBMS. Met implementation date ahead of schedule. Implemented new client requirements to this system and performed production support.
  • Created CICS programs for screen and mapping layout and modified existing screens for a more user friendly interface. Tested each online CICS screen with client.Analyzed and reconciled conversion data discrepancies. Created UNIX/AIX shell, UniData, and PERL scripts on RS6000 in new leasing system for conversion project. Coordinated the identification of business and technical issues related to the conversion effort through weekly conference calls. Proactively worked with business partners, vendor partners, and systems support team to resolution of each issue. Developed database in Microsoft Access and Visual Basic to facilitate deliverables.

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