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Sr. Jira Admin Resume

IndianapoliS

SUMMARY:

  • 6 years of experience in IT Industry with Atlassian Tools like Jira working with Complex Workflows , and Managing Plugins
  • Worked on JIRA Agile projects like Creating Scrum/Kanban boards , configured columns, Filters and Reports for Sprints .
  • Agile Program management, JIRA - Agile Scrum/Kanban , Bug Cycle management , SDLC design advice using JIRA .
  • Create Customized Dashboards for Teams.
  • Create Team Specific.
  • Developing application by Custom fields, Permissions and Workflows
  • Created Projects, Workflows, Custom Fields, Notification Scheme, Permission Scheme, Screens schemes and Issue Type Schemes within JIRA.
  • Capable to keep Track of Issues & Requests and ensure proper follow-up to closure.
  • Working on Jira Agile Boards and configured swim lanes.
  • Created JQL Filters and shared with teams and used them on gadgets
  • Experienced in Creating Stories and Reports in JIRA using Easy BI Plugin.
  • Good understanding on integrating JIRA with Plug-ins like JIRA Zephyr, Easy BI plug-in
  • Worked on Confluence,Bamboo,Stash
  • Experience with Jira 6.x and 7.x environments
  • Extensively worked in Scrum environment with active involvement in daily meetings.
  • Test applications in Agile and Waterfall development process.
  • Actively participated in Scrum meetings, reviews and developed test scenarios.
  • Complete Application Lifecycle Management for Atlassian Software Tools which comprise mainly of Confluence which is for project collaboration and JIRA which is for issue tracking and other code review and repository management tools.
  • Designed, built, and managed techniques for deploying specific automated builds to isolated development and built assurance environments.
  • Experience with Atlassian JIRA installation, administration and maintenance.
  • Administration and management of Atlassian tool suites, (installation, deployment, configuration, migration, upgrade, patching, provisioning, server management etc.).
  • JIRA Configuration Management.
  • Supports the integration of existing and new applications within the current infrastructure, including but not limited to: Fisheye, Crucible, Crowd, Bamboo, and Stash.
  • Configure and/or manage bilateral integration between applications and platforms.
  • Created SCM Process, policies, procedures and Release Notes to follow Development and allow QA teams to Release or Deploy highest quality product for the enterprise.
  • Manage and Configure Various Atlassian Tools like JIRA, Green hopper, Confluence, Crowd, Stash, and Fisheye for Agile development in the organization.
  • Hands-on experience to SCRUM Agile model, XP Practices like Pair Programming and Test Driven Development (TDD).
  • Coordinating and tracking all projects for seamless releases using Project Management System JIRA Source Code Management System SVN and Document Management System SharePoint.
  • Extensively used Jenkins for continuous integration to setup the nightly builds and for deploying artifacts into corporate archive repository.
  • Experience with Test Cycle management in JIRA
  • Experience with JIRA Upgrade with minimal down time.
  • Experience in execution of Functional Testing, Regression Testing, System Testing, Integration Testing and User Acceptance Testing and related test methodologies.

TECHNICAL SKILLS:

Administrative Level: JIRA, Confluence, Bitbucket, Bamboo.

Operating Systems: MS Windows UNIX, Linux, MS DOS

Languages: C, C++, JAVA, VB.NET, ASP.NET, C#

Database: Oracle 10g and 9i, PL/SQL, SQL 2005 and Enterprise

Scripting Languages: JavaScript, Shell, Bash, Python, Groovy

Tools: MS Office Suite, JIRA, Confluence

SCM Tools: CVS, SVN, GIT, JenkinsProcesses: SCM, SQL, Work Flows, Continuous Integration.

Automation Tools: HP QTP, Selenium2.0, Selenium web driver, Test NG.

PROFESSIONAL EXPERIENCE:

Confidential, Indianapolis

Sr. Jira Admin

Responsibilities:

  • Created and worked on JIRA customization-Issue Types/schemes, Workflow/Field Configuration.
  • Permissions and Notification schemes for all projects.
  • Worked on JIRA installation and upgrade and Performed JIRA configuration.
  • Managed JIRA Add-ons and Worked on Setup JIRA for HelpDesk/Tickets.
  • Worked on JIRA & Agile (formerly known as Greenhopper) Best Practices.
  • Worked on Integrating JIRA with Confluence, Bitbucket, Bamboo.
  • Created customized Versions/ Components for all projects.
  • Installed JIRA Suite utilities plugin that provides additional workflow features such as conditions, validator and post-functions.
  • Created and worked on JIRA customization-Issue types/schemes, Workflow/Field Configuration.
  • Initiated user training and on boarded new teams(mainly teams that are interested to use jira who were using other tools earlier)
  • Managed JIRA Add-ons and Worked on Setup JIRA for Help Desk/Tickets.
  • Provided recommended infrastructure for use with Atlassian products integration.
  • Develop learning manuals on key process and procedure regarding JIRA and Confluence.
  • Developed interface in dashboard and used Jira Queries (JQL) to handle it.
  • Configure the JIRA workflow for the project for improvement processes for screens, workflow procedures and reports of applications as per business requirement
  • Installed JIRA Behaviour plugin, which simply defines how field behaves with the issue in the project.
  • Worked on Portfolio plugin to create the roadmap using the initiatives.
  • Worked on structure plugin to show the hierarchy of the issues for project management.
  • Knowledge on Tempo Time Sheet plugin to show the time tracking and resolution solution.
  • Provided user based training to groups including users and JIRA Administrators on the operational use and maintenance of the system.
  • Created a JIRA workflow and apply the condition, validators and post-function in the transition to represent the business requirement process.
  • Administrated and managed Atlassian tool suites, (installation, deployment, configuration, migration, upgrade, patching, provisioning, server management etc.)
  • Customized migrated JIRA projects as requested by users, including optimizing workflows, creating custom calculated fields to support reporting needs, and managing gadgets/widgets.
  • Ensure JIRA capture add-on and configure JIRA capture tool for exploratory testing, easy creation of issue with browser extension by pre-filling templates.
  • Provided End- User training on JIRA Suite and documentation.
  • Configured Bamboo for Continuous Integration by setting up automatic polling of repository for new code changes and automating builds based on it.
  • Setup Deployment projects in Bamboo and created various environments like Integration (automatic deployment) and QA/Production (single click deployment).

Environment: JIRA, Confluence, Bamboo, Stash/Bit bucket, MYSQL, PostgreSQL, Linux, Docker, Chef, Jenkins, AWS, SVN, GIT.CSV, Bugzilla, Service Now, Zendesk, Microsoft Office.

Confidential, CA

Sr. JIRA ADMIN

Responsibilities:

  • Initiated user training and on boarded new teams(mainly teams that are interested to use jira who were using remedy earlier)
  • Monitor the Jira hosted servers and responded quickly to issues in case of application is down and update Appmon tickets in such cases.
  • Monitored the logs in case of improper functionality of Jira/confluence for exceptions and Apply the changes on Jira as per Atlassian KB(considering the type of exception)
  • Installed new Jira instances when requested by a division and upgraded Jira in production considering the number of projects and issues to improve the performance.
  • Installed and managed plugins for Jira in production environment such as JEMH, Script Runner, Outlook integration for JIRA, JQL Tricks, CCC Last Comment, REST API Browser, Jira Suite Utilities and other.
  • Plug­in management for Atlassian Applications JIRA and Confluence
  • Work with multiple teams and address their issues(Finance, Sales, Development Teams, mainly Chip Design Teams)
  • Currently working as Atlassian Systems Administrator handling JIRA, Confluence and JIRA Agile.
  • Provided 24*7 support for users setup configuration for JIRA projects, built custom workflows, created additional screens, created new custom fields, created/modified permission schemes to meet the security policy and other administrative tasks such as creation/modifying notifications schemes, roles
  • Implemented new JIRA workflows for the QA teams and worked on Splitting JIRA servers (project configurations and issues)
  • Handled User/Group Administration, configured LDAP directory with Jira.
  • Performed end to end standalone Jira Migration(Consolidated 5 Jira servers into 1)
  • Split Jira server as per management’s requirement.
  • Migrate Jira Filters, Dashboards, User Groups and Global Entities such as status, Resolutions, Issue Types, Priorities, Issue Link types, Event types.
  • Migrate Workflows, Workflow Schemes, Screens and Screen Schemes, Issue type Screen Schemes, Custom Fields, Field Configurations, Notification Schemes and Permission Scheme.
  • Performed CSV import to migrate remedy issues to Jira.
  • Worked on Setup JIRA for Help Desk Tickets/Test case management.
  • Worked on JIRA Agile (formerly known as Green hopper) Best Practices. Helped users to set up Agile Boards(Scrum and Kanban)
  • Integrated JIRA with Confluence, Fisheye and Crucible via Application links.
  • Helped users to setup confluence spaces and restrict the pages.
  • Create confluence templates for users.
  • Provided information, work arounds, other incoming questions and inquiries related to JIRA/Confluence applications.
  • Prepared projects, dashboards, filters, reports and questions for all JIRA related services.
  • Suggested improvement processes for screens, workflow procedures and reports of applications.
  • Conducted analysis and evaluation of existing systems to upgrade latest version when there is high increase of issue count and continuous user sessions.
  • Monitor Mail Queues for error queue and flush the queue in case of high count in the mail queue.
  • Added validators, post functions, conditions to workflow transitions.
  • Restricted certain group of users on create issue transitions by adding permission validators. Added permission validators on other transitions when required.

Environment: Clear Case, JIRA, 6.x, GIT, Remedy 7.5, ANT, Maven, Grails, IBM Lotus Notes, Jenkins UAT, Jenkins Enterprise, UNIX, Linux, J2EE, iLog JRules, PERL, Puppet, Shell Scripts, SQL Server, Windows/NT

Confidential, MN

JIRA ADMIN

Responsibilities:

  • Developing Confluence pages and integrated with JIRA
  • Managed JIRA/Confluence Global Administration team.
  • Contracted to serve as the JIRA Systems Administrator for the international JIRA/Confluence Infrastructure, including all associated programs, plugins and systems.
  • Customized both JIRA and Confluence to integrate into the pre-existing systems with an eye towards Making the programs extensions of their systems, and not hindrances to their systems.
  • Worked closely with management to implement sweeping changes to their development processes and Procedures, customizing JIRA and Confluence to take the forefront of the new systems.
  • Created user accounts, and technical documents documenting JIRA project configurations provided Training sessions.
  • Created projects on JIRA and assigned JIRA Agile boards.
  • Created Custom workflows, custom screens and custom fields on Jira.
  • Maintained JIRA backups.
  • Involved in JIRA and QC integration, bi-directional replications.
  • Create team specific agile process flow in JIRA to move tasks from one activity to another.
  • Able to create complex JIRA workflows including project workflows, screen schemes, permission scheme and notification schemes in JIRA.
  • Provide ongoing support for Jira users.
  • Setup Dashboards, build Filters using JQL and subscribe to receive notifications/Alerts
  • Provide user training on Jira/Confluence and on board new teams.
  • Installed and upgraded Jira in production to keep up to date.
  • Developing application by Customizing Fields, Permission and Workflow.
  • Installed and upgraded JIRA and its Plug-ins in production to keep up to date.
  • Worked with various teams on Setting new JIRA & Confluence instances for new teams
  • Created Custom templates for use within Confluence.
  • Setup JIRA "Timesheet Report" plug-in, to help users for time-tracking on their dashboards using a JQL or by configuring manually.
  • Create Customized dashboards for teams.
  • Installed and managed plugins for Jira in production environment
  • Customized workflows and associated to the projects as per the team’s requirement
  • Created JIRA projects, templates, workflows, screens, fields and other administrative activities
  • Monitor Jira logs when performing migrations, troubleshooting users/system issues.

Environment: Clear Case, Jira 5.x/6.x, GIT, Remedy 7.5, ANT, Maven, Grails, IBM Lotus Notes, Jenkins UAT, Jenkins Enterprise, UNIX, Linux, J2EE, PERL, Puppet, Shell Scripts, SQL Server, Windows/NT.

Confidential

Jr. JIRA ADMIN

Responsibilities:

  • Managing and checking the overall JIRA.
  • Created JIRA work flows as per project requirements.
  • Managed Users and Permissions as per Business requirements.
  • Created JIRA projects, Templates, Workflows, Screens, Fields and other administrative activities.
  • Provided ongoing support and configuration for JIRA projects, workflows, screens, fields, permissions, and other administrative tasks
  • Addressed user questions and develop training as needed, Worked on incoming questions and inquiries related to JIRA applications.
  • Created JIRA projects, templates, workflows, screens, fields and other administrative activities
  • Prepared projects, dashboards, reports and questions for all JIRA related services.
  • Worked on JIRA customization - Issue Schemes, Workflow Schemes, Field Configuration Schemes, Screen Schemes, Permission Schemes, Notification Schemes
  • Worked with various teams on Setting new JIRA & Confluence instances for new teams
  • Training users to use Zephyr for their daily usage test case creating
  • Creating reports, charts and dashboards for JIRA with Easy BI Plug-in
  • Creating JIRA and Confluence Training guide, User guide and Admin guide
  • Created and worked on JIRA customization-Issue Types/schemes, Workflow/Field Configuration.
  • Permissions and Notification schemes for all projects.
  • Worked on JIRA installation and upgrade and Performed JIRA configuration.
  • Managed JIRA Add-ons and Worked on Setup JIRA for HelpDesk/Tickets.
  • Worked on JIRA & Agile (formerly known as Greenhopper) Best Practices.
  • Created custom screens, screen schemes, custom fields, issue filters to be used with customer dashboards and specific project queries.
  • Evaluated existing JIRA instance and resolved performance issues.
  • Evaluated existing architecture and implemented changes based on Atlassian best practices.
  • Integrated JIRA and Confluence as trusted applications.

Environment: JIRA, Bamboo, Confluence, Crowd, Java/J2EE, Tomcat, Jboss, Sub version, SVN, Anthill Pro, Ant, Maven, shell, bash, Unix, Sona type Nexus

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