We provide IT Staff Augmentation Services!

Program Manager/sr. Project Manager Resume

Salem, OregoN

PROFESSIONAL SUMMARY:

  • Dedicated Program Manager/Project Manager with over 20 years’ experience in software development. Solid track record of providing innovative and creative solutions to complex business challenges.
  • Detail - oriented Program/Project Manager with exceptional problem resolution, communication, planning and management skills. Self-motivated and driven to achieve results.
  • 18 years’ experience in Project/Engagement/Quality Assurance Management and Business Systems Analysis.
  • Project management includes Modernization, Infrastructure, Software development, agile methodology, and SAP and ecommerce projects.
  • Release management, quality assurance testing, and PVCS.
  • Expertise includes change control system set-up, software migration management, development, installation, customization, documentation, change control workflow.
  • Expertise in managing and liaising with C-Level executives, Sr. business managers, business and systems analysts, developers, testers, management and outside consultants and vendors.
  • Multi-platform experience.
  • Good Knowledge of PMBOK and PMI principles
  • Java, J2EE, HTML, 3 yrs. C, 1+yr C++, 1 ½ yrs. Oracle, Sybase, 3 yrs. SQL testing, 5 yrs. DB2 - not to mention strengths in many other areas.
  • Largest project involved was the Commonwealth Bank of Australia - retail bank group solution implementation - 1800 branches & 7 million customers.
  • Work experience in New Zealand, Australia, USA and Canada.
  • Gas & Fuel experience managing projects for Gas & Fuel Corporation of Victoria, Melbourne, Australia.

TECHNICAL SKILLS:

Project Management Tools: Macroscope Project Management Methodology,Project Server,Extensive use of MS Project for project planning, resource allocation and leveling, detail task allocation and setup of task dependencies,MS Project Portfolio, SharePoint,Visual Studio, TFS, Change Control management and planning, Financial and budget management, Risk issues management, Weekly and monthly status reporting based on PMI s project management methodology (9 knowledge areas and 5 processes)

Software: IBM s Websphere Portal and Content Management application, IBM s ecommerce and Shopping Cart, BEA WebLogic Server, Java, J2EE, PHP, HTML, ASP

Languages: Java, C, C++, Pascal, Modula-2, SQL; COBOL, COBOL II, Micro Focus COBOL

Test Tools: Mercury s Load Runner, Rational tools- Requisite Pro, Clear Quest, Rational Robot, Rational Manager, Rational Studio, Clear Quest, Silk Test, E-Load, E-Test, Bug Zilla, Test Track Web, Team Track and other in-house developed tools, Toad, Quest for DB2

PROFESSIONAL EXPERIENCE:

Confidential, Salem, Oregon

Program Manager/Sr. Project Manager

Responsibilities:

  • Working with the vendor to setup product demos, evaluate the products with IT and business teams.
  • Responsible for managing the vendor evaluations and review the results with IT and business.
  • Field any questions from the team and the management and get the resolution from the vendor before final selection
  • Cutover planning for each phase implementation.
  • Managed scope, budget, schedule and resource changes through the change control process and change control board setup in the organization to review and approve changes
  • Developed intake process workflow and documentation
  • Managed multiple projects leveraging PMI’s project management methodology
  • Managed project budgets, resources, plans and schedules
  • Risk and issues were identified and documented in risk/issue log. The risks and mitigation was discussed with the stakeholders during the monthly project status meetings.
  • Presented monthly project status to the Steering Committee and reviewed risks and documented feedback. Meeting minutes were documented and distributed to all the Steering Committee members.
  • Conduct weekly meetings with the team to discuss tasks, action items and any critical issues.
  • Setup meetings every two weeks with the management to review projects status, deliverables and any critical issues requiring management input
  • Develop and maintain detail project plan for each project. Setup generic resource that can be substituted for the actual resources once resources are identified and assigned to the project by the resource managers.
  • Baselined for each project and setup a process to keep subsequent versions.
  • Setup critical path for each project along with reports of workload assigned to resources on each project.

Confidential, Salem, Oregon

Sr. Project Manager/ Program Manager

Responsibilities:

  • Active directory upgrade project including managing de-commissioning of the servers.
  • SharePoint WSS 3.0 migration to the SharePoint 2010.
  • Managed the vendor to setup SharePoint 2010 training for the ODOT business users, help desk and support people.
  • Responsible for managing the whole program.
  • Wrote Project Statement, project communication plan and secured stakeholder buy in. Put together overall project budget, resource plan, communication plan, training plan and deployment schedule.
  • Managed multiple projects leveraging PMI’s project management methodology and Macroscope methodology.
  • Put together a Master development schedule for all the projects using MS Project.
  • Developed detailed project plan for the whole SharePoint program. Setup generic resource that can be substituted for the actual resources. Created baseline for each project plan.
  • Managed project budgets, resources, plans and schedules. This include managing of the resources working remotely and also vendor company resources.
  • Conducted weekly meeting to provide project status and discuss deliverables with the team lead and senior management.
  • Managed stakeholder sign offs at the end of each milestone.
  • Responsible for managing risks, issues and mitigation of the SharePoint program.

Environment: SharePoint 2010, Windows 3, SQL Server 2012, Windows Servers 2003, Windows Servers 2008 and Windows Servers 2012

Confidential, Portland, Oregon

Program Manager/Sr. Project Manager

Tools: /Technologies Used: MS Project, MS Office, MS PowerPoint, MS Word, MS Excel, MS SQL Server, MS Access, MS Publisher, Adobe Photoshop and Illustrator, Visual Studio, TFS, Site core, Drupal.

Responsibilities:

  • Manage multiple projects leveraging PMI’s project management methodology. All project plans were developed in MS Project.
  • Visited client managing 2 day workshops during the requirement gathering process.
  • At the end of the discovery phase, worked with the clients to locked down project scope and get sign-offs.
  • Managed project budgets, resources, plans and schedules.
  • Conducted weekly meeting with the senior management to discuss team’s performance, project status and deliverables.
  • Coordinated training sessions with the client.
  • Managed deployments and client sign off at the end of each milestone.
  • Liaised with accounting to review and approve client invoices before they are submitted to the client for payment.
  • Managed open source application interfaces to the devices and tablets.
  • Managed open source project in Drupal for the US University Libraries and small companies
  • Developed and maintained risk and issue log on each project. Risk mitigation was investigated, documented and discussed with the stakeholders.
  • KPI and success criteria were developed for each small to medium project.
  • Project outcome and lessons learnt were documented at the end of every project.

Environment: .Net, Java based solutions for the clients.

Confidential

Sr. Project Manager

Responsibilities:

  • BlueRealm provides warranty for all the electronic goods and devices sold at big retailers, e.g. Wal-Mart, Future Shop, Best Buy, Sears, Target, K-mart etc.
  • When the customer comes to the cashier to pay for the product, warranty details along with the prices are displayed after scanning the electronic product. This allows the cashier to inform the customer of the extra warranty available, that can be bought and paid for during the checkout time. All these projects were enhancements and deployments for existing and new clients respectively.
  • Managed multiple small to medium size software/application development web based projects based on Confidential technologies.
  • Managed a team of 3 to 4 BA’s, 8 to 10 developers/design and QA team, various stakeholders in US and Canada.
  • Designed the intake process facilitating the intake of all the projects from US and Canadian branches, prioritize the projects, schedule the projects and assigned resources.
  • Designed the documentation storage process based on PMI’s Project Management methodology that allowed archival of all the project documents on every project in Systems Integration department.
  • Procured development and testing environment. Test environment included system testing and user acceptance environment.
  • Managed upgrades to the existing production environment (storage capacity, memory and CPU) to ensure adequate and acceptable application performance.
  • Liaised with the business users and end customers.
  • Managed project financials, budgets, resources, plans and schedules
  • Conduct weekly meetings on the project
  • Provided weekly status to the executive sponsors of the projects.
  • Drove the process with the business to lead and gather requirements.
  • Worked with the architect/development team to ensure that the solution met the business objectives.
  • Managed multiple internal and external Stakeholders
  • Managed the production and delivery of required project documents
  • Developed the Release management plan and managed all releases and release schedule during production deployment and warranty period.
  • Managed bug triage meetings twice a week during application development and daily during the UAT (user acceptance testing). Meetings including vendor test team, users from the client and internal test team. Defect reports were distributed to all the stakeholders.
  • Managed daily status meetings to get the details of the work accomplish previous day and the work to be completed for the current day. Discussed any roadblocks and facilitated the team in mitigation procedures.

Environment: .Net, Java based solutions for the clients.

Confidential, Redmond, WA

Program Manager/Sr. Project Manager

Tools: /Technologies Used: MS Project, MS Office, MS PowerPoint, MS Word, MS Excel, MS SQL Server, MS Access, MS Publisher, Adobe Photoshop and Illustrator, Visual Studio, TFS

Responsibilities:

  • Managed multiple web application and integration projects leveraging on PMI’s project management methodology, covering 9 knowledge areas and 5 processes on every project. Project plan were development in MS project.
  • Managed data-warehouse project for centralizing the data coming from different sources (different database owned by various departments, data managed in spreadsheet, data stored in flat files and CSV files). This data was combined using the requirements defined by the business. Data was used by various sales teams and manages to run reports showing the licensing sales in different regions of the country.
  • Procured development and testing environment. Test environment included system testing and user acceptance environment.
  • Managed the upgrade of the existing production environment (storage capacity, memory and CPU) to ensure adequate and acceptable application performance.
  • Liaised with the business users and end customers.
  • Worked with the business and the senior executives to acquire funding for the projects.
  • Managed project financials, budgets, resources, plans and schedules.
  • Drove the process with the business to lead and gather requirements.
  • Worked with the architect/development team to ensure that the solution met the business objectives.
  • Managed multiple internal and external stakeholders.
  • Managed the production and delivery of required project documents.
  • Developed the Release management plan and managed all releases and release schedule during production deployment and warranty period.
  • Worked with the development team to ensure smooth deployment/setup of the SharePoint site migration of the contents to the site. Technology was with a .Net framework, SQL Server database, MS Project Server, and SharePoint.
  • Managed bug triage meetings twice a week during application development and daily during the UAT (user acceptance testing). Meetings including vendor test team, users from the client and internal test team. Defect reports were distributed to all the stakeholders.
  • Managed daily status meetings to get the details of the work accomplish previous day and the work to be completed for the current day. Discussed any roadblocks and facilitated the team in mitigation procedures.
  • Managed scope, budget, schedule and resource changes through the change control process and change control board setup in the organization to review and approve changes
  • Managed mobile application testing on all the devices android phones, I-phones, I-pads and laptops. Testing was done to ensure that the application follow responsive design. Performance and load/stress testing was done to ensure that the application will perform adequately under load irrespective of the memory available in different devices.
  • Worked with the Confidential Infrastructure to update the firmware for best resolution and swipe speed on mobile devices, for example windows phone and tablets.
  • Tickets were managed using Confidential in-house developed service management tool.
  • Lessons learnt and project outcome was documented and reviewed at the end of every project.
  • KPI and success criteria was developed for each phase of the project.
  • Managed the Quality Assurance team in India

Environment: .Net, Java based solutions for the clients.

Confidential, Edmonton, Alberta

Business Analyst Lead

Tools: /Technologies Used: MS Project, MS Office, MS PowerPoint, MS Word, MS Excel, MS SQL Server, MS Access, MS Publisher, Adobe Photoshop and Illustrator, Visual Studio, TFS

Responsibilities:

  • Worked with the Business to gather requirements.
  • Facilitated JAD sessions and documented requirements
  • Managed the requirements and get business sign off.
  • Conducted presentation to the development/QA teams to walkthrough the requirements.
  • Managed the development of the signed requirements.
  • Managed the QA team to test the developed application.
  • Developed and documented quality assurance strategy document for all the streams of application development.
  • Reviewed and recommended improvements to current business analysis and quality assurance methodology used by the project office.

Confidential, Portland, Oregon

Program Manager/Sr. Project Manager

Tools: /Technologies Used: MS Project, MS Office, MS PowerPoint, MS Word, MS Excel, MS SQL Server, MS Access, MS Publisher, Adobe Photoshop and Illustrator, Visual Studio, TFS

Responsibilities:

  • Part of the team responsible for setting up of PMO using Houston Methodology.
  • Confidential is a very big IT organization with close to 300 to 400 people working in IT with multiple departments and about 30 to 40 medium to complex projects ranging from couple of million dollars to tens of millions of dollars. While managing the projects relationship and communication has to be maintained at all levels of organization which can be complex at times.
  • Lead the delivery and completion of the business solution. Obtained business sign-off on the completed solution documentation. On occasions alternate solution was presented with reduced scope and budget and shorter duration to the senior executives. This was documented and stored with project documentation.
  • Created project charter, project definition, project scope along with business sign-off on scope, project objectives and risk spreadsheet on every project.
  • Project issues, risks and mitigation on every project was discussed during the project meetings. Each project was given 10 to 15 minutes to provide the project status.
  • Developed and maintained the IT Impact Assessment IS Statement of Work, IT Project Plans, and IT budget including activities, deliverables and milestone due dates.
  • Facilitated meetings with the business users to put together the requirement definition gather requirements and get sign off on the requirements. This was done on all the projects at Confidential .
  • Monitored project progress against the plan, making adjustments to the project to ensure on-time delivery, in partnership with the other Project Managers.
  • Developed support plan for supporting the application during the warranty period.
  • Managed and reported on project schedules and budgets; proactively identifying and managing variances to the project schedule and budget.
  • Identified, managed, resolved and escalated project issues as required.
  • Provided overall and day-to-day project planning, budgeting, coordination, and defining and delivery of the required IT deliverables.
  • Managed bug triage meetings twice a week during application development and daily during the UAT (user acceptance testing). Meetings including vendor test team, users from the client and internal test team. Defect reports were distributed to all the stakeholders.
  • Ensured quality and completeness of the application, technical infrastructure, and disaster recovery plan and information risk management approach.
  • Ensured the required documentation for system construction is completed as required.
  • Ensured the development team conducted all required phases of ISD testing: unit, system, integration, volume and stress testing of any delivered application components or enhancements.
  • Ensured the necessary quality assurance and technical reviews are conducted prior to implementation.
  • Ensured successful implementation of the application and systems into the production environment.
  • Lead the delivery and completion of ISD documentation to allow for the construction, operation and maintenance of the application to ISD standards and guidelines.
  • Lead the delivery and completion of the service level agreement to support the business application.
  • Weekly meeting with the PMO director and rest of the PM team to discuss cross project and cross department issues.
  • Communicated application quality and stability details to the stakeholders and senior executives. Responsible for communication plan development.
  • Presented the overall application status weekly and at the end of the warranty period.
  • Prepared transition plan for transitioning the application support and monitoring to operations at the end of the warranty period.
  • Worked with the stakeholders and senior executives on application closeout at the end of the warranty period.
  • Managed the vendors, stakeholders and client (dealers for the dealer facing applications and the sales team expectations) during application development and warranty period.
  • Managed scope, budget, schedule and resource changes through the change control process and change control board setup in the organization to review and approve changes

Hire Now