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Sr. Program Manager Resume

Walnut Creek, CA

PROFESSIONAL SUMMARY:

  • Consulting professional with a successful track record of leading, inspiring, and delivering high value projects for Confidential Gas & Electric, Cisco Systems, Confidential, Confidential & Confidential, Confidential, and the Federal Reserve Bank SF
  • Effective communicator with extensive experience partnering with executives, stakeholders, and cross - functional teams
  • Change Agent, committed to enterprise excellence and transparency across key dimensions, i.e. change management, architecture, governance, regulatory reporting, portfolio management and planning
  • Business analysis and process improvement leader with over 12 years of experience across multiple industries, including financial services, networking, energy, telecommunications, retail, and ecommerce

EXPERTISE INCLUDES:

  • Drive high-quality metrics, measurements, reporting, and operational excellence
  • Lead global, large-scale ERP initiatives, strategy through delivery
  • Mobilize and direct cross-functional teams to deliver high value end-to-end solutions
  • Establish & maintain global partnerships across multi-functional disciplines
  • Lead & direct virtual team plans (onshore, offshore, near-shore)
  • Identify and improve resource utilization/allocation, and vendor engagements
  • Establish QA/software testing organizations (soup to nuts) Confidential both FRB SF and Confidential

TECHNICAL SKILLS:

Mcrosoft Office (Word, Excel, MS Project, PowerPointPowerPoint) Visio, SharePoint, Cloud Computing/ SaaS, SAP, Oracle ERP, SAP, Oracle Financials, Confidential & Confidential Mobile, Pronto Forms, HTML-WEB, HTTP, Active-X, JAVA, .NET Perl, CGI, UI, Smartsheet, iPlanet, Webshere, Weblogic, ATG Dynamo, C, C++, XML Six Sigma, TQM, Waterfall, Agile: RUP, ITSM, ITIL, Unix, Sun Solaris, Linux, ETL, Teradata, Propel, RFP, RFI, Webex, Outlook, SQL, OO, Oracle DB, RDBMS, Crystal Reports, ChangeMan, ClearCase, PVCS Tracker, PPMc, ClearQuest, GPS, GIS, Document Management System (e.g. SharePoint, Visual Basic, Cisco Docs), Adobe, Requisite Pro, HRMS, Workbrainorkbrain Confidential &A, Cordapdix, PPMC, Brio Suite, QTP, LoadRunner. HP-Quality Center, Optimal Trace

PROFESSIONAL EXPERIENCE:

Confidential, Walnut Creek, CA

Sr. Program Manager

Responsibilities:

  • Developed and carried forward governance model to align PMO and IT organizations
  • Document and assemble required content for regulatory reporting
  • Presented the PMO case with cyber security leadership specific to retrofit the R&D project lifecycle into a scaled back demonstration model
  • Created a project elicitation tool to capture multi-dimensions of a given project (applied to a $22M program intake portfolio). The tool included project roadmap, stage gate durations, activities, deliverables, budget forecasting, cost estimates and benefits

Confidential, San Jose, CA

Sr. Finance Program Manager

Responsibilities:

  • Lead the successful delivery of Cisco's global finance projects, drive continuous improvements in alignment with industry best practices. Along with Manager of Finance, determine and approve annual portfolio of projects
  • Launched and progressed the PMO as Program Manager over a massive shared services stand up initiative, involving Data Foundation, Reporting & Analytics organizations. Partner with Accenture to drive change management, communications, voice of the customer, operating model, and service delivery
  • Developed metrics and provided quarterly delivery of reports to executives and stakeholders
  • Delivered system automation within the HR organization, i.e. the Employee Stock Purchase Plan (ESPP)
  • Delivered successful ERP transformation which merged global financial DB instances into a single entity & upgraded systems to the latest Oracle technologies. Evolved strategies into supportive actionable tasks iExpenses: Automated the submission, notification routing, processing, and payment of expense reports. Extensive capabilities implemented to strengthen business controls

Confidential, Walnut Creek, CA

Program Quality Specialist

Responsibilities:

  • Strategic & Business Insights development for Confidential software initiatives
  • Provide program oversight, support, and monthly reporting to Executives and stakeholders
  • Developed and delivered scorecards across program verticals, i.e. Retail (Customer Loyalty), Supply Chain, e-Commerce, Business Intelligence, and Admin/ HR
  • Defined the SQA roadmap & communications strategies for 2006, 2007 and into 2008
  • Developed the Portfolio Test Manager sourcing & funding model
  • Directed build out of Intranet Center of Excellence including metrics development

Confidential, San Ramon, CA

Sr. Program Quality Manager

Responsibilities:

  • Coordinated ongoing implementations and monitored the quality of delivery
  • Metrics capture & reporting to stakeholders, C-level executives, and departments as needed utilizing MS Office Suite: Project, Visio, and PowerPoint
  • Organized and directed standards, methods & procedures of the CCT IVR mobile Framework organization including Business Continuity, Business Requirements development & delivery and cross-functional mobilization
  • Project Managed CCT Releases using Agile approach

Confidential, San Francisco, CA

Infrastructure Director

Responsibilities:

  • Led the Confidential Business-Edge (Professional Services) Infrastructure Team and delivering innovative solutions to uplift Schwab’s Cost Basis Accounting functionalities

Confidential, San Francisco, CA

Sr. Program Manager

Responsibilities:

  • Provided consultative leadership to both IT and Business across the internet enterprise
  • Optimized & implemented standardized configuration management practices

Confidential, San Francisco, CA

Sr. IT Project Manager

Responsibilities:

  • Provided oversight and mentorship to four large scale functional teams
  • Led coordination across multiple divergent teams and ensure synergies in connection with 145 newly developed billing/ payment system regulatory reports
  • Developed metrics and reporting

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