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It Consultant/project Manager Resume

Il, OK

SUMMARY:

  • IT Consultant/Project Manager with 30+ years of broad diverse experience working for Fortune 500 companies in various industries Insurance, Financial Services, Health Care, Utilities and Information Technology sectors.
  • Project Management experience in IT Infrastructure, Application Development, Program Management, Telecommunications, Disaster Recovery, Business Continuity Planning, Incident Management, Change Management, Quality Assurance and Support.
  • Well - rounded background in strategy and execution across various disciplines in Business Process design and Re-engineering, SDLC (System/Software Design Life Cycle), Agile/Scrum experience, Technical direction, PMBOK (Project Management Body of Knowledge) Methodologies

TECHNICAL SKILLS:

  • 20 + years of extensive high-level enterprise Project/Program Management in the creation and support of business strategies enabling growth and transformation.
  • Core strengths include collaborating and partnering with business and technology executives to build technology strategy and drive execution. Solid track record in leading delivery of large-scale, mission critical complex enterprise initiatives.
  • Clarity PPM Project Management Tool, Open Workbench, Share-point, BMC ITSM Remedy Service Management, Quality Center, MS Office - MS Word, Excel, MS Project and Visio to manage project initiatives.

PROFESSIONAL EXPERIENCE:

Confidential

IT Consultant/Project Manager

Responsibilities:

  • Skilled and dedicated IT expert with in-depth knowledge of advanced technology and industry best practices in various industries such as Insurance, Finance and Heath Care.
  • Work closely with clients to analyze IT system requirements, client information and technology needs in order to plan IT projects and fulfill client expectations
  • Develop IT system specifications after evaluating customer's nature of work and business volume
  • Develop and maintain all manner of IT systems for clients
  • Consult with clients on equipment and software procurement and requisitions.
  • Develop and recommended IT solutions for business work flow improvement.
  • Apply PMO standards for new Risk Management and Escalation Process
  • Ensure an active PMO Risk Management practice at Project and Development Center levels
  • Develop, monitor and communicate risk management reporting to director leadership.
  • Resolved all inter-departmental project scheduling and task issues
  • Devised a workable scheme to accomplish the business objective.
  • Scheduled and allocated project activities, identified tools, standards, and guidelines suitable for the project.
  • Report project status regularly through emails and weekly meetings; formally track problems and issues to closure.
  • Monitored customer satisfaction at all levels throughout the project life-cycle.
  • Recommended project deliverables for releases.
  • Research and document existing and new processes for IT Support Teams and interacted with business users and other IT groups to gather business requirements for proposed system enhancements
  • Communicate issues, resolutions and project status to IT management and user community and ensured the deadlines are met, Deploy, reset, configure and replace equipment as needed

Confidential, IL, OK

Sr Project Manager

Responsibilities:

  • Establish program governance from the outset and ensure governance mechanisms are functioning properly.
  • Identify, assess, track and mitigate issues and risks; elevate to the properly accountable parties as necessary.
  • Establish, maintain and provide management reporting using appropriate metrics.
  • Develop and maintain relationships with program stakeholders and executives in order to understand products/velocity and unique LOB items.
  • Support PDL (through matrixed reporting) to drive deliverables and activities, remove barriers, and escalate risks/issues (as required).
  • Create, maintain and disseminate program information to stakeholders.
  • Use Clarity Project Management Tool, Share-point, Work Bench and MS Office - MS Word, Excel, MS Project and Visio to manage project initiatives

Confidential, Chicago, IL

Sr. Project Manager

Responsibilities:

  • Direct large-scale, complex Network infrastructure projects often involving multiple internal and external constituents and matrix partners
  • Negotiate key project deliverables via Vendor Management with FIS, Flatirons DRD vendor, Waterfield IVR vendor, Confidential and AT&T for network build out
  • Exercises direct managerial accountability for both projects with up to 50 team members
  • Work with STO (Senior Technical Officer) in client customer relationship as accountable party for defining, planning, orchestrating, and delivering assigned strategic projects, including all business, operational and IT deliverables
  • Within the context of the assigned projects, responsible for building and sustaining the day-to-day relationships and communications (including project briefings) with business partners at various levels of the organization, including SVP, VP level, as well as other internal and external resources. Sustains and manages the relationship with the Accountable Executive (and Program Manager, where applicable) throughout the duration of the project by providing sound advice, counsel and support
  • Ensures end results are of the highest caliber for Projects with a clearly articulated scope and quantifiable business benefit. Assists the business owner in developing the business case by translating the vision into project scope and Business process design and ensuring the connection of project to strategy is clearly understood.
  • Directly manage all aspects of the project lifecycle and work with matrix business, corporate and IT partners to oversee all phases of the Calll Center projects (including, as applicable, change management, transition to operations, System Development Life Cycle, etc.)
  • Provided leadership, motivation, coaching, mentoring and professional development for project teams in order to obtain a high level of co-operation and contribution from all project members
  • Ensure Project issues and risks are identified, quantified and managed. Develops strategies to appropriately mitigate risks. Ensures risks assumptions and constraints are appropriately communicated and escalated when necessary.
  • Rigorously manages scope to ensure commitments are achieved within agreed on time, cost, and quality parameters
  • Manages and/or validates financial forecasts thru Clarity Tool and provides on-going reconciliation of resources and other related project expenditures
  • Defines and tracks Project milestones while developing, maintaining, and reporting on an overall integrated delivery plan
  • Develops or ensures development of project artifacts on Share-point including charter, integrated plan, resource plan, contingency plan, and related PM artifacts, while complying with applicable enterprise standards (e.g. Project Management, Risk, Audit, Compliance)
  • Monitors and controls the project, and ensures that project risk, issues, and status are rigorously managed and tracked. Proposes recommendations and adjustments to the Accountable Executive and publishes periodic project status reports. Provides Accountable Executive with insight in the viability of the business case (e.g. costs, benefits, KPIs) as the project progresses
  • Negotiates complex contracts with external vendors (in consultation with Strategic Sourcing) to ensure receipt of specific resources and materials, as well as best value for the PMO. Ensures day-to-day vendor relationship management occurs (including monitoring performance, reviewing and approving vendor invoices)
  • Contributes to improve the best practices of the project management community within the PMO to help drive consistency, transparency and execution excellence on projects
  • Use Clarity Project Management Tool, Share-point, BMC ITSM Remedy, Quality Center and MS Office - MS Word, Excel, MS Project and Visio to manage project initiatives.

Confidential, Riverwood, IL

Sr. Project Manager

Responsibilities:

  • Senior Project Manager within the Business Technology organization working on Strategic and Enterprise projects for Banking Deposits and Credit Card initiatives in the Discover Deposits PMO, responsible for all aspects of the Project Development Life Cycle.Essential Duties and responsibilities
  • Assemble the project team and lead them through all phases of project management (requirements, design, build, test and implementation).
  • Responsible for establishing a project plan and ensuring milestones were met, requirements are tested and issues mitigated.
  • Facilitate multiple meetings and negotiations between the Business Technology and Business areas.
  • Successfully manage timelines, deliverables, and work groups simultaneously.
  • Followed the Software Development Lifecycle (SDLC) and defined internal project management methodology.
  • Worked with IT colleagues to determine the most appropriate and cost - effective solutions and responses to technical questions.
  • Effective communication to all levels of management and strong leadership behaviors.
  • Strong Project management skills, strong organizational skills, prioritization and problem solving skills;
  • Strong oral, verbal and interpersonal communication skills; demonstrated the ability to accept direction and feedback.
  • Ensured that all project resources are following the standard implementation methodologies and controls for successful implementations.
  • Identified any issues and risks for the team and project, and manage any open issue or risk to resolution.
  • Followed the company s stakeholder communication plan.
  • Ensured all artifacts are accurate and documents clearly define the scope and status, and receive stakeholder approval.
  • Prepared timely, clear, and concise periodic reports and presentations for management.
  • Business Program Management
  • Working as liaison with Business Units to ensure master plans and schedules are followed, developing solutions to program challenges, and directing others for successful completion of project on time and on budget.
  • Program management responsibilities include governance, alignment, assurance, management, integration, optimization, tracking, finances, infrastructure, planning, and improvement.
  • Project Delivery Responsibilities:
  • Plan client engagement activities such as kick-off meetings and UAT and serve as the single point of contact for clients.
  • Manage delivery to project plans, including resources, schedules and budgets.
  • Identify and challenge scope and work estimates that seem extraordinary, providing acceptable alternatives as needed through the entire life cycle of the project.
  • Identify and mitigate project risks and Business process design
  • Resolve priority conflicts and come up with amicable solutions for clients and team members.
  • Delegate project deliverables to project resources and ensure timely completion to agreed project dates.
  • Manage delivery team performance and serve as the first point of escalation for issues.
  • Participated in Agile/Scrum Projects to align with Waterfall/SDLC initiatives.
  • Constant Incident Management and Change Management reviews during project lifecycle to address project scope, timeline and budget
  • CMRB Change Management review board meetings to ensure no changes to project scope
  • Chaired UAT Triage Meetings during testing to ensure no issues thru Quality Center
  • Use Clarity Project Management Tool, Share-point, BMC ITSM Remedy, Quality Center and MS Office MS Word, Excel, MS Project and Visio to manage project initiatives.

Confidential, Libertyville, IL

Project Manager - Product Development

Responsibilities:

  • Project/Product Manager that supported a Toolkit that integrates brand resources into electronic health record (EHR) and ePrescribing systems; eCoupon, an automated voucher and coupon distribution solution; InfoScript, an advertising link that delivers key messages to prescribers; eDetail programs that deliver brand’s key messages; email marketing; multi-channel campaigns and sales force integration
  • Manage all aspects of product work package including but not limited to requirement gathering, developing, managing, reporting, and documenting on the work package scope, schedule (inclusive of design, development, Pharma Medical, Legal, and Regulatory submission, and testing requirements), budget (hardware and manpower resources), and execution plan through delivery of the product.
  • Supported overall product line management.
  • Gather requirements for product deliverables from many diverse groups to ensure that the products delivered are executable for clients.
  • Coordinated and communicated product delivery, schedule, scope, and cost requirements to the key support functions to meet scheduled shipments in a quality and cost-effective manner.
  • Consolidated and analyzed information from many groups the requirements to develop the overall project plan in order to proactively identify specific issues and resolve them to maintain product delivery in a timely manner.
  • Made effective decisions based on appropriately balancing cost, schedule and quality.
  • Conducted and facilitated joint-application-development meetings and/or participates in Schedule Reviews and with main suppliers as appropriate to ensure that schedule requirements are being met.
  • Followed PMO established processes and prepares reports for the Project Manager including Client Reports.
  • Analyzed the project schedule, monitors progress and highlights potential cost/schedule variances.
  • Use Clarity Project Management Tool, Share-point, BMC ITSM Remedy Service Management, Quality Center and MS Office software to manage project initiatives.

Confidential, Gurnee, IL

Consultant Project Manager

Responsibilities:

  • Development of project plans based on industry experience, the Delivery Methodology and project management best practices.
  • Provide feedback and insight on workflows to ensure smooth operational performance and flexibility to deal with client demand.
  • Monitor CRM systems (Sales-force and Service Max) for open items, escalating as needed.
  • Work with functional managers to utilize resources to efficiently progress the project, and provide feedback to organization on process trends.
  • Continually review and provide feedback on new and improved processes, procedures and best practices to ensure total client satisfaction.
  • Effectively communicates project status to all project stakeholders including executive sponsors, project team members, resource owners and customer groups.
  • Communicate technical issues and risks effectively to non-technical team members and stakeholders.
  • Escalate issues and risks as appropriate to ensure project success.
  • Manage project scope and customer expectations throughout the project life cycle and Business process design
  • Team leadership with ability to provide day-to-day task direction to team members.
  • Assist management with the prioritization and allocating resources to meet client needs.
  • Participate in the development and refinement of project management processes. Use Clarity Project Management Tool, Quality Center and MS Office software to manage project initiatives

Confidential, Merrillville Ind.

Sr. Project Manager - Program Manager

Responsibilities:

  • As Project/Program Manager participated in translation of the client Confidential business requirements into specific system, application or business process designs. Infrastructure initiatives and implementation
  • Oversee scheduling, pricing, and technical performance of Confidential - Confidential Contract.
  • Assisted with proposal development, vendor management, contract negotiation and contract compliance.
  • Proposal preparation assisted with plans, specifications and financial terms of the Confidential -NiSoucre contract.
  • Provide supervision of multiple projects to achieve a Confidential corporate vision
  • Worked with Confidential Brazil PMO Call Center to provide project status reports and health checks of Confidential Data Center Initiatives.
  • Assisted in monitoring Confidential large group of networked computer servers that were used by Confidential organizations for the remote storage, processing, or distribution of large amounts of data.
  • Worked as a team member with client personnel to identify functional requirements and subsequently working with or in some instances leading others in the identification, justification and design of the client's solution.
  • Position requires participation in a wide range of design activities, from requirements analysis through systems, application and/or process design specification. Requires knowledge across multiple platforms, processes or architectures.
  • Incident Management and Change Management triages meetings with PMO to ensure RAID updates.
  • Use Clarity Project Management Tool, Quality Center and MS Office software to manage project initiatives thru project lifecycle.

Confidential, Northbrook, IL

Project Manager - Program Management

Responsibilities:

  • Responsible for managing overall pursuit, project management and project delivery including scope, timelines, resources, budget, Risks, issues, Incident and Change Management, Team relationships and communication.
  • Lead multiple cross functional project teams of interdependent collection of individuals who work together towards a common goal and who share responsibility for specific outcomes of their organizations
  • Develop project approach, scope, timeline, budget/project estimation and overall staffing on projects.
  • Drive project delivery and support.
  • Control project budget, expenses, and scope. Manage risk, issues and problem resolution. Manage project relationships (business, vendor, internal).
  • Use functional, business and technical knowledge to drive the best solutions.
  • Develop and manage project communications.
  • Program Management for Umbrella policy initiatives to ensure shared services were in compliance
  • Lead for project in the identification, analysis, and correct hazards to prevent a future re-occurrence of incidents
  • UAT Triage Meetings via Quality Center and Trouble ticket management
  • Project Lead for Change Request Change Management efforts with CMRB
  • SDLC Methodology.
  • Agile/Scrum sprint sessions.
  • Use MS Project Server Project Management Tool, Share-point, BMC ITSM Service Management, Quality Center and MS Office software to manage project initiatives thru project lifecycle.

Confidential, Downers Grove, IL

Sr. Project Manager - Program Manager

Responsibilities:

  • Responsible for Fiber Optic Contract negotiations in which scope of work included the strategic consulting, review, planning and validation of Contract and RFPs.
  • Provided oversight of ISTHA construction technology plan related to ITS.
  • As Program manager oversee scheduling, pricing, and technical performance of Fiber Optics/Telecom programs.
  • Assisted with proposal development, contract negotiation and contract compliance.
  • Proposal preparation assisted with plans, specifications and financial terms of the Fiber Optic contract.
  • Assist with business development initiatives .
  • Perform liaison activities with upper management and stakeholders.
  • This includes technology integration and the implementation plan related to ITS, the development of ITS strategy and the identification or required project initiatives.
  • Primary interface with ISTHA clients. Collaborates closely to drive the functional requirements, drafting the Fiber Optic maintenance and management contracts and assisting in drafting a long term TIMS network support contract. Coordination and strategic consulting of existing technology systems to the ITSHA Next Generation Network.
  • Plan and lead the functional requirement for the design build and test of Fiber Optics Process and Procedures. Perform business analysis and contribute to strategy development of Maintenance contracts and Next Generation Network Infrastructure. Thru the use of interviewing client stakeholders/users defined new business processes design and re-engineer existing ISTHA processes for Fiber Optic Network Infrastructure Design, construction process, invoicing and billing.
  • Effectively managed and interview ISTHA client stakeholders and users to discuss, evaluate and review existing data, Fiber Optic systems, processes/procedures and roles to effectively prioritize requirements and define functional scope and system design and assess and develop metrics requirements for Fiber Optic Maintenance Contract.

Confidential, Chicago IL

Technolog y Project Manage

Responsibilities:

  • Lead projects with SAN/NAS Infrastructure implementation teams of internal/external business and technical consultants.
  • Understand contractual obligations outlined in the statement of work to ensure effective and timely scope management and staffing
  • Ensure that all project resources are following the standard implementation methodologies and controls for successful implementations
  • Identify any issues and risks for the team and project, and manage any open issue or risk to resolution.
  • Follow the company’s stakeholder communication plan.
  • Ensure all artifacts are accurate and documents clearly define the scope and status, and receive stakeholder approval.
  • Prepare timely, clear, and concise periodic reports and presentations for management.
  • Assisted end clients and customers in Data Center Migrations of their networked computer servers that were networked within the SAN/NAS for the remote storage, processing, and distribution of large amounts of data
  • Plan client engagement activities such as kick-off meetings and UAT and serve as the single point of contact for clients
  • Manage delivery to project plans, including resources, schedules and budgets
  • Identify and challenge scope and work estimates that seem extraordinary, providing acceptable alternatives as needed through the entire life cycle of the project.
  • Identify and mitigate project risks.
  • Resolve priority conflicts and come up with amicable solutions for clients and team members
  • Delegate project deliverables to project resources and ensure timely completion to agreed project date
  • Manage delivery team performance and serve as the first point of escalation for issues
  • Use Clarity Project Management Tool, Quality Center and MS Office software to manage project initiatives thru project lifecycle.

Confidential, Chicago IL

Project Manager - Senior IT Lead

Responsibilities:

  • Disaster Recovery - Business Continuity Planning

Confidential, Chicago IL

Senior IT Lead

Responsibilities:

  • Responsible for the IT initiatives for Confidential, Confidential, a unit of Confidential, one of the nation's largest electric utilities with more than $15 billion in annual revenues and a customer base of 5.2 million. The hardware/software development, implementation, and on-going support for Enterprise wide Financial Integration Project initiative - EPS for companies Confidential and Confidential.
  • IT Project Leadership in software/hardware development, system testing, architectural design and network infrastructure implementation of Khalix Financial Solution System, ODS Data Warehouse Storage and People-soft Modules for General Ledger and Balance Sheets.
  • Serve in both a development role for new applications as well as a supporting role for existing applications. Communicated and work with various Work-streams and internal departments to develop and implement solutions as required.
  • Utilized knowledge and experience with portals and content management systems and functions to create user access to Khalix Financial Systems.
  • Document business requirements, creating prototypes, and testing end user features and functionality during the development process using Mercury Test Director, Win Runner & Load Runner and Clarity.
  • Incident Management via UAT Triage to address trouble tickets via Mercury Tools
  • A/V set-up for Corporate Video Conferencing sessions. Negotiate telecom fiber services with telecom vendor Ameritech and establish sessions for senior and VP level executives
  • Work closely with IT Integration Architects and Integration Project Manager to design, deploy and implement an intranet portal solution for web based access of internal intranet for Khalix Tool remote access. Design focus on the needs of Confidential Exelon intranet and enterprise portal employing thousands or hundreds of thousands of Khalix users.

Confidential, Chicago, IL

Project Manager Telecom Lead

Responsibilities:

  • Confidential, is a unit of Confidential, one of the nation's largest electric utilities with more than $15 billion in annual revenues and a customer base of 5.2 million. Corporate wide telecom network and responsible for managing Confidential / Confidential telecommunications projects and network infrastructure, which include: project control, monitoring and estimation, resource assignment, meeting facilitation, timeline creation and maintenance and status reporting.
  • Prepare business case justifications, secure sponsor and stakeholder buy-in, obtain project approvals. Schedule meetings, maintain issue lists, monitor, track and report on project status. Lead and manage direct and virtual project team members through all phases of project implementation.
  • Coordinate all network infrastructure and telecommunications services such as Meridian PBX and Avaya Voicemail Project, Active Directory, Audio/Video conferencing, E911 system, cell phone services, and the networks which support those services. Coordinate the repair, maintenance, installation and upgrade of all audio/visual equipment. Proactively identify areas of improvement in telecommunications and audio/visual services, and suggest options for enhanced services. Serve as a liaison between Internal Clients and Information Technology regarding network, software and service issues.

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