CAREER PROFILE:

• Extensive and versatile experience in the technical, operational and business areas of IT
• Creation of IT change management environments to ensure SOX, ISO and PCI compliance
• Project management involving cross functional teams to create a collaborative environment to advance business initiatives and world wide project implementation
• Management of Data Center portfolio services, Service Delivery and Compliance to Service Levels
• Demonstrated skills in creating and managing both local and remote customer and vendor relationships
• Management of data and physical assets for most efficient deployment or disposal

PROFESSIONAL EXPERIENCE:

Confidential, Hayward, CA 2005 – 2008

Change Management Analyst, SOX Project Manager

• Establish and implement Change Management process for IT and other groups within the company
• Manage implementation of SOX processes and requirements also remediation of SOX deficiencies for compliance
• Interact with internal audit and external consultants to ensure that process and documentation met Cobit requirements.
• Create and manage Oversight Committee for Change Management and other required IT leadership approvals
• Risk evaluation and failure investigation, documentation of issues for management review, corrective action and other IT to business interfacing process improvements
• Point person on all IT Change related functions for PCI & SOX audits and other projects as directed
• Create, implement, coordinate and communication of IT monthly preventative maintenance window with business groups throughout the company
• Document creation, control, submission for review/approval and control of SLA’s, IT policy, metrics, change documents, post mortems and CAB meeting minutes for stakeholders, IT Management and participants
• Facilitate all facets of weekly CAB meetings in cross functional team form
• Train IT personnel, stakeholders, vendors and management in the change process

Confidential, San Jose, CA 1998 – 2004

• Primary management of 5 Data Centers for Philips North America, maintaining over 2,000 systems
• Project Management of expansion and consolidation of Data Centers as required including asset redeployment
• Oversight of 7 X 24 Data Center Operations for North America and off hours world wide support
• Responsible for after hours help desk, problem resolution and escalation
• Establish system status monitoring and remote environmental monitoring
• Manage staff of technical professionals, approximately 40 employees, and contractors supporting Windows, HPUX, Linux, Solaris, VMS, Information Security, Oracle etc.
• Oversight of $3M - $5M budget in a chargeback environment
• Customer consulting and support for new systems, management and performance metrics for existing systems
• Create and implement ITIL Change Management process for North America, participate in creation of company world wide ITIL Change Management system. Key participant in ITIL problem and release areas
• Point person for ISO audit change related items
• Vendor Management, Contract Management and monitoring of service providers to meet SLA’s
• Creation and implementation of policies and procedures for all IT related governance
• Manage Information Security functions, including audit responses and corrective actions
• Creation of disaster recovery strategy, incident management of outages and other disruptions in service
• North America Manager of Company Y2K strategy

Confidential, San Jose, CA 1995 – 1998

• Provided 7 X 24 system support for Promis Manufacturing systems for world wide manufacturing
• Upgrades and tuning of systems as required for optimum performance
• Contract management of system licenses and supporting software
• Supported corporate security group with system upgrades, application support and training
• Provided support for legacy MPE systems
• Consulting and support work for corporate security access control systems

Confidential, Palo Alto, CA 1984 - 1995

• Provided 7 X 24 system support for Promis Manufacturing systems for world wide manufacturing
• Oversight of 7 X 24 Data Center Operations for North America
• Customer consulting and support for new systems and management and performance metrics for existing systems

• Provided support for RF based campus LAN for both data and wideband video transmission
• Coordination, support and installation of Microwave links to remote locations
• Implementation of video surveillance and Infra red detection technology
• Engineered modifications to standard vendor projects to meet more demanding specifications

• Managed Service Center and provided sales engineering support
• Provided consulting and design services for customers and various broadcast facilities
• Factory certification in broadcast cameras, monitors and sound reinforcement equipment
• Design of mobile ENG vans and trailers

EDUCATION:
Bachelor’s Degree Technical Management, Confidential, Cum Laude
Associate Degree Digital Electronics, Confidential
Certificate in Project Management, Confidential (In Progress)
Associate Degree Supervision and Management, Confidential (In Progress)
Associate Degree Business, Confidential (In Progress)
Certificate in Small Business Startup, Confidential (In Progress) 

CERTIFICATIONS:
ITIL Foundation Certification
Cadence Project Management
POST Special Events Management
Cisco CCNA certification training, Mission College, Santa Clara CA
Philips Internal Employee Management & motivational training
FCC Commercial Broadcast License
Multiple Broadcast vendor support certifications
California Guard Card 

SKILLS & ACCOMPLISHMENTS:
Microsoft Office Suite, Word, Excel, Power Point, Share Point, Project etc.
Reserve Police Lieutenant, City of Mountain View, 1977 – Present
Past Chief Engineer KKUP Cupertino, CA
Founder, Previous Chief Engineer KSFH, Mountain View, CA
Previously Registered 4D Database Developer
Development of Software for Law Enforcement Community