SUMMARY:

• Overall 16 years of IT experience with expertise in Project Management, System Design, Development, Execution including Implementation, Customization, Configuration, Administration, Upgrade, Testing, and Training of Open Text based ECM/EDRM systems.
• More than 12 years direct onsite experience with Open Text OT Livelink based ECM platforms in Pharmaceutical, Bio - Tech, Energy and Utilities.
• Worked on the System architecture and design to upgrade existing Livelink v9.7.1 based ECM Platform to CS10, CS10 based ECM Platform to CS16, and clustered OT Archive Server platform from version AS 9.7.1 to AS 10.5.
• Good experience in setting up Open Text Livelink based ECM/EDRM Platforms Production, Disaster Recovery, Test, Development, and Dev with multiple storage platforms NetApp, EMC Celera/Centera/Isilon, SAN in both Virtual and Physical Server environments.
• Worked on Data Migration from legacy Document Management and Records Management DM/RM platforms InMagicGenie, Open Text e-DOCS Humming Bird, ImageSite to centralized Open Text ECM platform.
• Provided system support and conducting upgrade for relevant OT modules, assisted in ECM Platform Performance/Capacity assessments, creating Operating Level Agreement and Technology Operations System Support Guide, and SME to various ECM teams .

TECHNICAL SKILLS:

Enterprise applications: Open Text Livelink 9.7.1, Content Server 10.0, Open Text - ECM Content Server 16; Archive Server 10.5, Archive Center 16; Sparta Systems - TrackWise 6.0; Cognos 8 ReportNet; Confidential . - eCTDXpress, CRFTrack, DocComposer; and Siebel 7.8.2.4 eClinical; Records Management, Object Importer, XML Import/Export, Livelink - Sharepoint Integration and Kofax/Adobe LiveCycle Integration, Livelink Webforms/eForms and Workflow Management, Live Reports and Web Reports Development.

Operating Systems: Windows Servers (2008, 2012); Macintosh OS; VMWare Infrastructure 4, ESX and GSX; Citrix MetFrame Presentation Server 3.

Database Administration: Oracle 9i, 10g, 11g; Microsoft SQL 2008, 2012

Web Services: Java Server Pages (JSP), Service Oriented Architecture, CGI, HTML, DHTML, CSS, JavaScript, XML.

Additional IT Skills: TCP/IP, VPN, FTP, LDAP, network back up, maintenance, repairs, and troubleshooting.

PROFESSIONAL EXPERIENCE:

Confidential, Bellevue, WA

Sr. OpenText Livelink ECM Consultant

Responsibilities:

• Experienced with leading Open Text ECM implementations for Customers, including solutions for document management, archiving, records management, digital asset management and defining the solution architecture for Open Text deployments.
• Build an ECM solution based on client requirements and technical constraints as well as implementation of proposed ECM solution.
• Develop migration approach for moving legacy content from existing ECM tools to new ECM system utilizing client’s ETL tools or other migration tools to perform the ECM Migration.
• Provided input to the scheduling and coordinating of projects to include involvement in the design phase. Conduct analysis and determine information needs and elements, data relationships and attributes, proposed manipulation, data flow, storage requirements, data output and reporting capabilities.

Confidential, Seattle

Sr. Database - Livelink Systems Administrator

Responsibilities:

• Develop and maintain Livelink WebReport for applications and reporting tool using HTML, JavaScript, CSS, XML, and AJAX.
• Successfully implemented Secure Extranet Architect for an external partners drug program collaborations.
• Lead a technical team. Integrate Livelink system with various other modules such as eLink, WebDAV, Directory Services, Record Management and Livelink Explorer Pro etc. Configure and test system according to the business requirements.
• Lead the implementation and support of business analysis and programming needs for the corporate document management system (Livelink) and associated modules (electronic forms, workflows, electronic signatures, etc.).
• Hands-on experience on installation, configuration and integration of Livelink 9.7 system.
• Developed an extensive series of SQL queries to report system usage and utilization over time.
• Research and implemented new technology tools, including F5 BigIP for clustered architecture of enterprise wide applications. Installed hardware load balance to distribute application loads as well as fault tolerance.
• Identifying the need for upgrading and enhancements where current technical capacity may not meet client requirements - based on analysis of recurring problems and anticipated requirements.
• Provide 24-hour disaster recovery in event of system downtime and/or disaster. Create and regularly refine backup protocols to ensure data and system integrity.

Confidential, San Diego

Enterprise Systems Administrator

Responsibilities:

• Installed and Configured Siebel 7.8.x Enterprise components across multiple HP Blade servers (components include Gateway, Server, Web, and Database) with Oracle 10g RAC on Solaris 10.
• Install and Configure Actuate 7 components (components include Siebel Reports Client and Siebel Reports Server)
• Planned and implement upgrades of enterprise wide applications including Livelink, TrackWise, and Siebel eClinical. Successfully upgraded Livelink from 9.2 to 9.5, and TrackWise 5.9 to 6.0. Oversee upgrade of Oracle database to 9i to improve performance of the application as well as take advantage of backup and cloning for disaster recovery.
• Research and implemented new technology tools, including Foundry ServerIron switch for clustered architecture of enterprise wide applications. Installed hardware load balance to distribute application loads as well as fault tolerance.
• Planned project in conjunction with Amylin Records Manager to configure and implement Livelink Records Management 2.8 modules to satisfy Amylin electronic documents retention policies.
• Provide 24-hour disaster recovery in event of system downtime and/or disaster. Create and regularly refine backup protocols to ensure data and system integrity.

Confidential, San Diego

Sr. Systems Analyst / Livelink Systems Administrator

Responsibilities:

• Confidential / Pharmacia Integration: Technical lead for collaborative workspace migration Statement of Works. To migrate the Pharmacia repository system documents (eRoom, eDoc and Lotus Notes) to Insight (Livelink document management system).
• Livelink System Administrator: Install new software releases, modules and patches as well as system upgrades, evaluates and resolving software related problems. Management / configuration of local dev/test instance of Livelink.
• Livelink Developer: Livelink Records Management (LLRM) Develop/configuration of the Confidential Global Retention Schedules as well as the Dispositions. Installed/configured LLRM modules as well as utilizing the Doorway Module to integrate Livelink and Documentum repository. Livelink Workflows Management of CIT SOP workflow Development of LLRM document deletion workflow.