We provide IT Staff Augmentation Services!

Program Manager Resume

Des Plaines, IL

SUMMARY:

  • Possessing functional and technical knowledge including omnichannel multi - platform system design and architecture.
  • Managed budgets exceeding $25MM as well as managed direct and indirect reports
  • Personal Strengths: Deep breadth of industry knowledge, analytical problem solving, strategic thinking and a believer in mentorship and coaching

TECHNOLOGIES LEVERAGED:

  • SAP Hybris (eCommerce)
  • Manhattan Scale (Warehouse Management System)
  • Microsoft Azure (Cloud Platform)
  • Microsoft Dynamics 365/Great Plains (ERP)
  • Microsoft SharePoint (Collaborative Platform)
  • Mulesoft (Integration Platform)
  • BluJay (Transportation Management System)
  • Paymetric (Payment Solutions)
  • Kronos (Payroll System)
  • Google: SEO (Search Engine Optimization) - Google Search Console; Google Analytics; Google Trends
  • Software Development Life Cycle (SLDC), Use Case Creation, Business Process Mapping (BPM), User Acceptance Testing (UAT), Solutions Integration, User Experience/Interface Architect (UX/UI)
  • Development of best practices, process improvement, risk analysis, gap analysis, post analysis
  • Agile, Waterfall and Scrum methodologies

PROFESSIONAL EXPERIENCE:

Confidential, Des Plaines, IL

Program Manager

Responsibilities:

  • Focus - eCommerce site creation, $5MM
  • Managed creation of: Business case, ROI, systems selections, best practice creation, systems customization, technical application integrations
  • UX, UI, data cleansing/configuration, SKU pricing, promotions, marketing, internal/external communication
  • Platform selection: SAP Hybris (eCommerce software), Microsoft Azure (cloud platform), Paymetric/Vantive (credit card / ACH payment solution provider)
  • 3rd party partner selection (development, integration, support)
  • Managed creation of: Onboarding of a payroll processing system, best practice creation, systems customization, integrations
  • Process: Develop business rules, configure, integrate with existing ERP and ADP (payroll processor)
  • Platform selection: Kronos (payroll platform)
  • The Batory Gateway was selected by SAP as a global innovation of eCommerce, showcasing this eCommerce site as an example of what is possible when creating with the Hybris software platform
  • Steering committee member
  • CAB - Change Advisory Board member
  • Governance board member

Confidential

Project Manager

Responsibilities:

  • Tasked with creating a cloud based eCommerce Order Entry Gateway (B2B, customer order entry system)
  • Tasked with integrating an acquisition into current business SOP’s of both domestic and international entities
  • Tasked with selecting, creating business requirements and integration of a logistics TMS (Transportation Management System) into legacy infrastructure system
  • Creation of: Business case, ROI, systems selections, best practices, systems customization, integrations
  • Process: UX, UI, data cleansing/configuration, internal/external communication
  • Platform selection: Hand coded solution, Heroku (cloud platform)
  • 3rd party partner selection (development, integration, support)
  • Successful B2B program, provided evidence to pursue development of full eCommerce site (above)
  • ERP (Enterprise Resource Planning)
  • WMS (Warehouse Management System)
  • BPM (Business Process Mapping) of Customer Service process (end-to-end)
  • UAT (User Acceptance Testing) design and execution
  • Decommissioned legacy ERP
  • Developed best practices, risk analysis, gap analysis and post analysis
  • Creation of: Business case, ROI, partner selection, best practice creation, systems customization, integrations, post analysis
  • Process: Vet vendors, selected TMS, develop business rules, configure, integrate with existing ERP
  • Platforms selection: LeanLogistics TMS (Transportation Management System)

Confidential, Deerfield, IL

Project Manager

Responsibilities:

  • Project Management Business analysis, risk analysis, best practice, systems integration
  • Future state of store operations, improving infrastructure through both technology and business acumen
  • Business, functional and technical analysis applied in developing recommendations fulfilling multiple business requirements (Policy, Procedure, Training, Communication and IT initiatives)
  • Created work plans and roadmaps enhancing operational efficiency of both Business Owners and IT
  • Managed and honored constraints for optimal project delivery (Cost, Time, Scope and Resources)

Confidential, Deerfield, IL

Implementation Manager

Responsibilities:

  • Identified opportunities and developed new processes while overseeing multiple concurrent financial initiatives
  • Created process modeling scenarios, process improvement recommendations and communication plans
  • Developed compliance audits, managed change control initiatives while reducing risk exposure

Confidential, Buffalo Grove, IL

Sr. Technical Advisor

Responsibilities:

  • Working with Joint Planning and Development Office, Air Navigation Services Working Group and the Confidential to advance Confidential.
  • Developing operational, system change activities and deliverables.
  • Developed White Paper regarding advanced concepts for airspace management

Confidential, Chicago

Vice President

Responsibilities:

  • Working with business partners and key clients to support operational change initiatives
  • Analyze operations, procedures and propose change initiatives within the Confidential and Confidential
  • Developed profitability analyses and identified technical flight deck advancements compliant with Confidential ’s

Hire Now