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Program Management Consultant Resume

SUMMARY:

  • A Project Management Professional (PMP®) for 20 years and Certified Scrum Master (CSM). As a program and project management professional, I have managed numerous large, complex technology and client based programs and projects (Infrastructure, Application, Business Process Improvement) in implementing solutions for business opportunities. Known as a turnaround expert, I have created success where others have failed. Additionally, I have developed numerous portfolio, program, and project management best practices tools for all project phases. I am also very effective in supervising, mentoring, coaching and training project managers and business analysts.
  • Independent portfolio, program, and project management consultant with experience in the following industries: electric & gas utilities, information technology, telecommunications, network management, health care, automotive services, dental insurance, mining, and energy management.
  • For my Program & Portfolio Management engagements, I provided the following services:
  • Design and implement project governance: project controls, KPI’s, metrics and project reviews Perform detailed project schedule quality control reviews, analysis and reporting
  • Develop and deliver project management training and mentoring to project & program managers on all areas of PMI’s PMBOK: Scope, Schedule, Budget, Human Resources, Risk Management, etc.
  • Develop and deliver PM training on waterfall and Agile methodologies
  • Lead Project Management Maturity (PMM) process improvement initiatives from documenting As - Is and To-Be states, Gap Analysis, and improvement implementation
  • Design, develop and deploy web-based project management tools (Issue, Risk, Change Control, lessons learned), and processes and procedures for tools' use
  • Design and develop status reports for Project & Program Teams, & for Senior Management
  • A firm believer of the “ Confidential ” - Keep It Simple 4 Success
  • Expertise on all areas of PMI’s Body Of Knowledge (PMBOK)
  • Expertise Confidential developing MS Project schedules, detailed project budgets, managing issues, risks & change management, requirements management, managing meetings, problem resolution
  • Expertise on traditional project management life-cycles, waterfall life-cycles, and agile
  • Managed onshore and offshore (Europe, Asia, India) cross-functional teams of Business Analysts, Technical Architects, Designers, Developers, Testers, Equipment Staging, Field Engineers and Technicians, Engineering, Security, Product Management, Marketing, Support, Legal, Outside/Inside Sales, Vendors, External Service Providers, and client team members
  • Expert on full life-cycle project management; planning, design, build, test, and deployment
  • Trained, mentored, and coached project managers

INDUSTRY EXPERIENCE:

Electric Utility, Gas Utility, Corporate Real Estate, Insurance, Automotive, Software Development, Small Startup, Network Management, Telecommunications, Health Care, Retail, Cal State University, Legal, Mining, local, state and federal government

TECHNICAL SKILLS:

Networking: Cisco AVVID, switch and router configuration, Cisco CDP (Cisco Discovery Protocol), Cisco Unified Communication Manager (CUCM), Juniper, Extreme, Riverstone, Redback, IOS version control, device certification, LAN/WAN, ethernet, SNMP, IP, VPN, MPLS, Cisco routers and switches, ATM, wireless, 802.11, Bluetooth, fiber optics, microwave, FDDI ring, Sonet ring, CSU/DSU, modems, terminal servers, SCADA, SmartGrid, Smart Grid, Smart Meter, moves/adds/changes

Telephony: Voice over IP (VOIP), IP Telephony, Voice and Data Convergence, Unified Communication, Cisco Call Managers, Voice gateways, telephony call plans, Octel voicemail integration, PBXs, Aspect Workforce Management, Clarity, ACDS, CTI, IVR, call routing, Octel voicemail, phone installation, cross-connecting, moves/adds/changes

Security: Security Audits and Vulnerability Management assessment tools, LDAP

Compliance and Regulatory: HIPAA, Sarbanes-Oxley (SOX), SB1386, ARMA, Enterprise Records and Information Management (ERIM), COSO and COBIT governance framework

Software: Primavera P6, HP Project and Portfolio Management (HP PPM), .NET, MS Windows, Solaris, Unix, Linux, HPUX, (Java, Perl, and C++ APIs), Java GUI, AOC browser, FTP, ODBC, Tibco, XML, Oracle, SAP, Sybase, ESRI GIS (Geographical Information System), CC&B (Cordaptix), GPS, Clear Case - version control, Rational Purify memory leaks, Mercury Interactive LoadRunner, Mercury Interactive IT Governance Center, Adobe, Remedy, MS Project, MS Office (Excel, Word, PowerPoint, Outlook), Visio, HP OpenView, CiscoWorks, Cisco Mobile Wireless Fault Mediator (MWFM), Clarity, Cloud Computing, Mimic network simulation, Siebel, MS Exchange, Cobol, membership systems, insurance billing systems, customer information systems (CIS), CAD, object link enabling (OLE), SQL, data mapping, data conversion, data integration, interface extract and inbound programs, JAD facilitation, Windows migration

Hardware: Mobile tablets, GPS receivers, mobile computing, Application and database servers (Sun, HP, Compaq & IBM), Web servers, Domain Name Servers (DNS), fax servers, Citrix servers, 3-tier client-server, mainframe, desktop rollout, Data Centers, LAN printers and servers

Processes: SCRUM, Software Development Life Cycle (SDLC), project management office (PMO), TOG Project Methodology, Strategic and tactical planning, budgeting, software development life-cycle, offshore project management, software integration, software version control (build, test, release, patch), software developers kit (SDK), business process mapping, training development, documentation development, support process mapping, trouble ticket management, development of SLAs, and credit card verification, authentication and settlement, Sarbanes-Oxley (SOX), COSO and COBIT governance framework, Confidential Comprehensive Delivery Process (CDP), Confidential Software Delivery Methodology, Confidential & Confidential Software Delivery Methodology, change management, Enterprise Records and Information Management

EMPLOYMENT HISTORY:

Program Management Consultant

Confidential

Responsibilities:

  • Provided project governance and controls on a $50M portfolio and 12 project managers
  • Lead Project Management Maturity Model Improvement from Level 1 to Level 3
  • Lead project management process improvement initiative
  • Developed and tracked project management metrics
  • Developed and delivered project management training (PMI PMBOK)

Program Management Consultant

Confidential

Responsibilities:

  • $40+ Million program, 13 project program and 13 project managers, for implementing system-wide SAP applications ( Confidential, FIN, BI, SCM, MTC, Config, Data Conversion, DEV, Training, Test, Tech Arch, BizTalk)
  • Through project governance (QA/QC), mentoring and coaching, I improved the status on 10 projects from Red to Green Status in a 1-month period

Program Management Consultant

Confidential

Responsibilities:

  • For a $70M portfolio of 200 projects (11 project managers): Designed, developed, and implemented project portfolio, program, and project management processes, procedures, best practices, and project management training

PMO Program Manager

Confidential

Responsibilities:

  • For a $424M portfolio: Provide project governance on 18 project program

Business Development Program Manager

Confidential

Responsibilities:

  • Program managed the new product development projects for Cisco, HP and Extreme Networks
  • Managed team of 4 project managers
  • Managed the new technology product development projects for external clients using Agile Scrum and Joint Application Development (JAD) software development methodologies
  • Established the Program Management Office and defined PMO's role and responsibilities, and developed program management processes
  • Mentored and trained project managers

Confidential

Senior Manager

Responsibilities:

  • Managed team of direct reports consisting of 8 project managers and 4 business analysts
  • Program Managed implementation of technology projects

Senior Project Manager

Confidential

Responsibilities:

  • Enterprise Records and Information Management Field Records Clean-Up Project - Managed project for removing 1.5M records from 38 field offices to records storage warehouse
  • Primavera P6 Implementation Project ( Corporate Real Estate) - Lead effort to define departments Enterprise Project Structure (EPS), Work Breakdown Structure (WBS), change management, training, and deployment to 42 project management professionals

Senior Project Manager

Confidential

Responsibilities:

  • Enterprise Records and information Management Project
  • Lead effort to assess current state of departments Records and documents, developed gap analysis, identified Records Retention Periods, and developed Records Governance Process and Procedures

Senior Project Manager

Confidential

Responsibilities:

  • Streetlight Replacement Project. Customer relationship (State, Caltrans, Cities, Permits, HOA’s, Businesses, Individuals), Gov/Rel, Customer Care & Billing, Marketing Strategy, Customer Impact, Engineering, Estimating, Energy Efficiency, External Communication, General Contractors

Senior Project Manager

Confidential

Responsibilities:

  • Energy Management System (EMS) Project Manager for the analysis and design phases of distribution voltage level EMS. The EMS is a computer control system used by electric utility dispatchers to monitor the real-time performance of the various elements of the electric system.
  • Mobile Asset Inventory Automation Deployment Project Project Manager. Project is a first of its kind Confidential Confidential & Confidential for merging Customer Care and Billing System (CC&B), GPS, and GIS data onto a mobile computing device for field technicians. Asset billing and attribute information, and map data are validated, corrected, &/or entered on the tablets by the field technician then uploaded back to GIS and CC&B
  • Lead the analysis, design and build phases of the Market Redesign and Technology Upgrade Front Office Project (MRTU)
  • Managed the SAP Asset Registry and Maintenance Planning (ARMP) Project. Managed resources from Confidential & Confidential, SAP America and Confidential
  • Confidential Intranet Infrastructure Upgrade Project: Project Manager for upgrade of 23 servers for Confidential & Confidential 's Human Resources Department (Windows NT servers & IBM Websphere servers)

Senior Project Manager

Confidential

Responsibilities:

  • Established project framework (WBS, Scope, Schedule, Processes, Meetings, and Tracking) for $15M migration of 60+ applications and 500+ servers from Windows NT to Windows 2003
  • IT Security Project Manager for the analysis of Data Networks Infrastructure Security. As part of the National HIPAA Security Team performed network security risk assessment, analysis, and mitigation on Kaisers WAN/LAN and wireless LAN (WLAN) for compliance with HIPAA Security Rules

Senior Project Manager

Confidential

Responsibilities:

  • Project Manager for the analyze, design, and deployment of a new SCADA radio network for monitoring and controlling distribution system in the City of San Francisco
  • Billing and Collections Call Center remodel project (250 new workstations & Cisco switches)
  • Sarbanes-Oxley (SOX) project manager for deploying a network vulnerability scanning assessment tool & deployed a data encryption tool for compliance with HIPAA, (COSO & COBIT), and SB1386

Senior Project Manager

Confidential

Responsibilities:

  • Managed the design through deployment phases of 200+ Cisco switch deployment project Confidential University connected all switches to the campuses network management system
  • Managed multi-site, converged network and IP telephony (VOIP) project. One site was a new construction high-rise office building, and 2 sites were existing office buildings.
  • Managed design to construction phase of in-ground fiber optics project for The Gap

Senior Engagement Manager

Confidential

Responsibilities:

  • Managed multiple large complex network management software implementation projects for key clients (Time Warner Telecom, SBC, Level-3). Projects ranged in size from $500K to $2.0 million.
  • Established a new set of project management processes, methodologies, and best practices, resulting in significantly improved customer satisfaction and increased efficiency

IT Project Manager

Confidential

Responsibilities:

  • Project Manager of 35 person cross-functional team for the installation of the $8.8 million electric generation data network between Confidential & Confidential ’s 160 metering sites and the Cal ISO via fiber, wireless, digital microwave, leased lines, and power line carrier as well as 20 Cisco routers
  • Received a Performance Recognition Award for managing a team of 23 professionals for the implementation of a $10.2 million enterprise-wide (6,000 users) SAP Work Management System that permitted the tracking and management of field construction
  • Managed network & telephony components of multiple facility relocations & new construction
  • Managed the construction of Confidential & Confidential ’s Emergency Response Command Center

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