SUMMARY:

• Having 10+ years of Information Technology experience, with an expertise in in JAVA/J2EE, IBM WebSphere Commerce framework and trained in Adobe Experience Manager
• Project Manager for ‘Scion’ and ‘Turkey Import’ Project in Confidential, USA, Inc.
• Ecommerce Lead for Production Support in Confidential , one of the largest multi - category retailers. Leading the overall Production support, responsible for Incident Management - restoration of service; problem management for long-term issues. As an Onsite coordinator, manage team of 10 members for Incident management. Continuous appreciations from client for excellent managing skills.
• Developed an Extensive domain knowledge in Retail and Manufacturing sector by working for clients like Confidential - American manufacturer of motorcycles, Boeing Aircraft Company - world's largest aerospace company, Avery Dennison - global leader in labeling and packaging materials and solutions, Confidential - world's largest wholesale distributor of computer products.
• Certified in IBM Websphere Commerce 7.0, certification from IBM.
• Extensive experience in handling the Manufacturing projects, with expertise in Retail sector.
• Worked for Confidential as a Technology Lead for e-Commerce production site. Handled applications like Blue Martini, Inventory, Vehicle Order management, Used Bikes application.
• Sound Knowledge of the Software Development Life Cycle. Leading a team of four in Requirement gathering, Estimation and Staffing for projects, Analysis and Proof of Concept, Design across different business modules, Coding and testing phase.
• Excelled in coordinating and leading a team in Production support and Maintenance in ecommerce.
• Proactively volunteered for additional responsibility of Configuration Manager- reviews and evaluation of current process with team and brainstorming sessions for improving process, Defect Prevention meetings, maintenance of process documents and version control.
• Developed a Framework for validation across the application on client and Server side.
• Involved in creation of tag, merging of branches, Build and Deployment activities.
• Involved in Migration of data scripts in DB2 for Catalog Management.
• Extensive usage of HP Quality Center for defect tracking, Rational Functional Tester for recording, generating test scripts as part of Integration Testing.
• Have executed projects on Onsite/Offshore models and good understanding of the process & functions performed at Onsite/Offshore.
• Excellent team player and self-starter with good ability to work independently and possess good analytical, problem solving and logical skills.
• Commitment to continuous learning, skill development and knowledge sharing across the team.

TECHNICAL SKILLS:

Java/J2EE Components: IBM WebSphere Commerce 7.0, JSP, HTML, Java script, EJBTools: Akamai, Dynatrace, Synthetics, Keynote, Microsoft Xplorer, MQ Visual Edit, DB Visualizer, Gomez, Splunk - Monitoring Tools

IBM WebSphere Commerce products: Accelerator, Management Center, Organization Admin, Admin Console, Core metrics,Squirrel, Toad, AQT - Database,HP Quality Center 10.0, Rational Functional tester,Filezilla, Putty - Deployment

Other Programming Knowledge: J2EE, AEM - Basics

Version Control: Subversion (svn), Visual Source Safe, CVS

Scripting languages: SQL

Operating Systems: Windows, UNIX - basics

Databases: DB2, MS SQL Server

PROFESSIONAL EXPERIENCE:

Confidential,Torrance,California

Project Manager

Responsibilities:

• Gathering Requirements and attending Daily Project Schedule meeting
• Preparing Project timelines and preparing project plan
• Estimation and approvals for the project budget
• Co-ordination with different teams and making sure there is Schedule Adherence
• Track project deliverables and aligning with timeline, ensuring quality code delivered
• Project evaluations and assessment of results with SOX approvals
• Implement and manage project changes and interventions to achieve project outputs
• Constantly monitor and report on progress of the project to all stakeholders
• Working closely with users to ensure the project meets business needs.
• Weekly status report to client on the updates and progress of overall project
• Provide direction and support to project team and handle any risks through RAID logs and share with stakeholders
• Gathering Requirements and attending Daily Project Schedule meeting
• Preparing Project timelines and preparing project plan
• Estimation and getting approvals from the Business for the project
• Co-ordination with different teams and making sure there is Schedule Adherence
• Track project deliverables and aligning with timeline, ensuring quality code delivered
• Project evaluations and assessment of results with SOX approvals
• Implement and manage project changes and interventions to achieve project outputs
• Constantly monitor and report on progress of the project to all stakeholders
• Working closely with users to ensure the project meets business needs.
• Weekly status report to client on the updates and progress of overall project
• Provide direction and support to project team and handle any risks through RAID logs and share with stakeholders

Confidential

Ecommerce Lead

• First point of contact for any issues in Production environment. Lead the commerce side of support for Confidential .
• Co-ordination with different teams and provide technical support to have the restoration with quick turnaround.
• Incident Management - Lead at onsite, manage team of 10 members in onsite offshore model
• Attend business meetings for updates on the status and prepare reports for weekly and monthly meetings with Confidential team.
• Schedule sessions with the development team for the release that is yet to move to production.
• Involve in problem management for suggestions on long-term fix.
• Event day planning and production support for the changes that are required in Akamai and validate the upstream data and necessary checks for the event day
• Usage of monitoring tools like Synthetics, Keynote, Gomez, Merlin, Tibco, Dynatrace and Splunk to a great extent for troubleshooting and triaging
• Trained in Adobe Experience Manager Support for launching of the site in France and Italy.
• Enterprise Downtime planning and assessing the necessary changes in Admin console, Accelerator for the Downtime mode.
• Using Product Data Management (PDM), Source History and OECS application for trouble shooting and comparing data with commerce.
• Currently support three countries in Confidential - US, Germany and UK. Involves coordination with INTL teams for any backend issues in CRM (DE) and ISS (UK).
• Identified issues with product images, analysis on 4 XX and 5XX errors- provided inputs with narrowing the problem area.

Environment: IBM WebSphere Commerce 7.0, DB2, Synthetics, Keynote, Gomez, Merlin, Dynatrace, Tibco, Splunk, Product Data Management, Coremetrics, Ecomm JVM Tester, Endeca ref app, OECS, Source History, Management Center

Confidential,Milwaukee,WI

WCS Technical Specialist

• As a WebSphere Commerce Technical support, handling Service Requests and Incident in Production Support
• Leading team of 7 at onsite, co-ordinate at onsite and manage offshore work delegation
• Understanding business requests and involved in discussion and meeting with Operations team and business
• Resolved high priority, critical issues and received appreciations from client
• Deployment of Production which involves Build and Deployment on development environment, deployment on test/Quality Assurance and deployment on Stage
• Analysis and feasibility of service requests to help fix issues on time
• Fixing of Batch job failures and maintenance and improvements
• Handling Data integrity issue fixes and Data load job failures
• SOLR Indexing issue and resolving issues due to indexing
• Co-coordinating with MDM, Data Stage and SAP PI team for resolving issues due to job failures
• Testing at different environments and roll off to Production environment
• Communication with business and raising Change requests to Admin team
• Merging development branch with the genesis/branch to production
• Value added issue resolution by raising IBM PMR and getting resolved
• New product launch, Image load and Swatch, monitoring jobs, shipment notice, data sync between AS400 and store database using Opalis job scheduler
• Generating login credentials and password reset using Blue Martini enterprise desktop so that users can access using Blue martini remote desktop
• Adding used bikes based on model and year and Monitoring Used bikes sync up
• Report generation based on requests from business
• Google feed project coordination and delivering
• Email templates and email configuration as add-on for marketing
• Error message display and exception handling to handle exception scenarios

Environment: IBM WebSphere Commerce 7.0, SQL DB2, FileZilla 3.6, Putty, Windows XP, UNIX, HP Quality Center 9.2, Global Service desk, Squirrel SQL client, SOAP UI, beyond Compare 3, Java Compiler, Fiddler 2

Confidential

Technology Analyst

• Requirement Gathering for application modules. For the use cases/artifacts discussion, coordinating and scheduling meetings with the business. The project was based on iterative/agile mode.
• Discussion with the business on the requirement gathered, preparing the Requirement Specification document and follow-ups with the business for clarification on technical implementation.
• Worked on Proof of Concept for Migration scripts of Data load activity and Validation Framework.
• Designing modules in application - Order Data model, Catalog Data model, Member Data model, Request for Quote, Migration.
• Development of important modules - Product Details, Ship to Creation, Copy Order, View Orders, Web services for request for Quotes- Inbound and Outbound services using OAGIS Framework, Validation Framework across application, Catalog Load, Migration script generation. Creation of users using Admin Console.
• Build and Deployments activities.
• Handling configuration management for complete application on the Documents prepared and releases.
• Testing of the application and development of test cases. Use of Rational Functional tool for testing. Prepared the Test Cases (TC) for the business scenarios defined.
• Was leading a team of five for implementation of modules - Catalog Load, Migration scripts.
• Leading the UI team for all css and html development

Environment: IBM WebSphere Commerce 7.0, DB2, Toad for mysql, Firebug, Vernier Callipers- UI development

Confidential

Senior Systems Engineer

• Actively involved in every phase of SDLC cycle and programming tasks.
• Implementing Websphere Commerce for development of different modules and generation of Contracts and integrating in Accelerator Tool, provided by Websphere Commerce Toolkit.
• Part of the deployment and Testing team, has involved in the configuration of application environment. This application used Websphere Commerce and Struts extensively.

Environment: IBM webSphere Commerce, Accelerator, Organization Admin, Admin Console

Confidential

Systems Engineer

• Supporting and implementing enhancements.
• Testing JCL jobs

Environment: COBOL, JCL, DB2