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Scrum Master Resume

Jersey City, NJ

SUMMARY:

  • Dynamic senior IT Project Manager/Scrum Master, with over 15 years of extensive experience with primary focus on creating, leading and managing multimillion Global IT projects for mission critical applications at Confidential 500 companies. 5+ years of hands on experience as a scrum master and Agile methodology evangelist.
  • Experience in providing support to the team using servant leadership style. Successfully managed and delivered mid to large sized initiatives.
  • Vast experience directing client services, processes and IT support initiatives using the ITIL foundation. Have team - based management style with excellent interpersonal and communication skills.
  • Guided and coached scrum teams and development teams on how to use Agile/Scrum Practices and Values.
  • Managed project teams across different countries and time zones. Facilitated Sprint planning, daily Stand-ups, Demo, and retrospective meetings. Shielded the team from interruptions and removed obstacles during the sprint.
  • Tracked progress on a daily basis to eliminate potential issues and risks, and present overall project status and metrics to management. Use Kanban approach to manage, prioritize and allocate resource to address issues in a timely manner
  • Pursued process alignment to the ITIL framework and initiate efforts to continuously improve operational processes.
  • Extensive knowledge in application development, support and maintenance and all phases of project life cycle, Kanban, Safe, Agile, and Scrum.
  • Working closely with and leveraging Audit, Legal, QA and other resources.
  • Responsible for developing project plans, project schedules, and identifying roles and responsibilities.
  • Led the development and approvals of budgets, business and functional requirements, and work breakdown schedules.

PROFESSIONAL EXPERIENCE:

Confidential, Jersey City, NJ

Scrum Master

Environment: MS office 2013 (Excel, Word, Visio, PowerPoint, Project Plan), SharePoint 2013, Angular JS 1.5, Restful web API, IIS Server 8.0, SQL Server 2008, Planview, Agile Methodology, Scrum, Jira, Clarity, Kanban, Extreme Programming.

Responsibilities:

  • Developed Agile Transformation Road Map to include Program, Portfolio, Product Owner and Scrum teams that can work together over time. Setting priorities to delivery business goals and create metrics to track progress.
  • Used Scaled Agile Framework (SAFe) with multiple teams with varying levels of agile maturity to bring Cadence and Synchronization in releases.
  • Meet corporate Value Stream Objects by breaking down Value Streams objectives into Epics, Capabilities, Features and JIRA User Stories. Then working with the Software team to deploy Sprints/ Releases that roll up to meet the Value Stream objectives.
  • Provided coaching, training and mentoring to teams and executives on agile methodologies and align the same strategy across business departments.
  • Conducted Daily Standup, team Retrospective and Sprint Planning with Product Owners, Developers and Testers
  • Product backlog refinements with Product Owners, Business users (SME) and development team.
  • Worked with Clients and IT management to define project goals, scope of work and deliverable. Create User Requirement and Functional Design documents and detailed estimates in MS Projects identifying team size and skill levels.
  • Project progress with MS Project Timelines to provide project status to Project Team, Cross Departments and Executive management.
  • Managed off-shore teams working on multiple development and technical support projects
  • Software Release Manager, schedule releases, participating in CAB Change management meetings and communicating with cross-functional local and offshore teams.

Confidential, Warren, NJ

Scrum Master

Environment: MS office (Excel, Word, Visio, PowerPoint, Project Plan), SharePoint, SAS, Platfora, Datameer, Impala, Rev R, Hive (HUE), Kanban, Agile Methodologies, Scrum, Rally, Jira

Responsibilities:

  • Developed recurring status reporting for various levels of management, reviewed and reported on monthly financial forecasts and actuals various programs like AML (Credit Cards, Retail Cards, Markets, Optimization) for the senior management.
  • Developed and maintained productive working relationships with project owners, business functions, IT developers, vendors, and other project stakeholders.
  • Conducted Daily Standup, team Retrospective and Sprint Planning with Product Owners, Developers and Testers
  • Created and managed Project Financials using MS project plan using Citi’s internal Project Management tools. Created custom reports to track work effort and financial burn rate for multiple projects.
  • Prepared project artifacts including project charter, project plan, project schedules, business case, business analysis, training materials and user guides, executive and management level reporting.
  • Assisted with maintaining coherent and concise communications detailing the scope, progress and results of initiatives underway
  • Planned and facilitated project review meetings to expedite requirements and resolution of project issues.
  • Experienced in Retail Banking with hands-on functional expertise in AML Transaction Monitoring, Financial Intelligence Unit process, Know-Your-Customer, AML due-diligence, Watch-list screening, Funds Transfer, Actimize BI requirements and reconciliation.
  • Continually recognized and implemented IT solution process controls.
  • Educated and reinforced scrum methodology and agile framework to team members and key stakeholders.
  • Conducted Scrum Review meeting and demonstrating the newly developed features in current Sprint to product owner and key Stockholders.
  • Handled Scrum team and Scrum at Project level. Facilitating release plans and worked closely with project owner to makes sure the product backlog is in good shape and ready for next sprint.
  • Conducted project kick-off meetings, defined project objectives and scope, tracked risks, assumptions, and managed detailed project schedules using Microsoft Project.

Confidential, NYC, NY

Project Lead Analyst

Environment: Oracle, UNIX, Java, J2EE, MS office (Excel, Word, Visio, PowerPoint), SharePoint, Informatics, Spot-fire, One Tick, Reuters, Jira, Remedy, Agile methodologies, Scrum, Kanban, Rally

Responsibilities:

  • Overseeing and coordinating the day to day running of projects by assisting project managers and senior managers. Also involved in the development, updating and monitoring of business and action plans
  • Developed slideshows and other forms to present project progress to the executive team.
  • Establishing and maintaining communication channels with senior managers, key team members and stakeholders.
  • Document business requirement, defining scope and objectives, conducting research into project-related issues and products.
  • Applying company IT design and documentation standards to all tasks.
  • Assisted in streamlining processes to reduce and make daily workload more efficient
  • Attended daily status meeting to follow-up and resolve outstanding group issues
  • Producing test plans and scenarios on behalf of the business. Identifying and managing any risks.
  • Participated in all phases of the Software Development Life Cycle (SDLC), including project analysis and design, development, testing and quality (QA) and deployment

Confidential, Jersey City, NJ

Scrum Master

Environment: Oracle, UNIX, Python, MS office (Excel, Word, Visio, PowerPoint, Project Plan), SharePoint 2010, Confluence, Jira, Netezza, DB2, Business Analysis, Gap analysis, compliance reporting, MOR, Agile, Scrum, HP Quality Center, BAC, Clarity, Plan View, Service Now, Agile Methodologies, Scrum, Kanban

Responsibilities:

  • Overseeing and coordinating the day to day running of projects by assisting project managers and senior managers. Also involved in the development, updating and monitoring of business and action plans
  • Developed slideshows and other forms of media to present project progress to the executive team.
  • Participated in the Internal Audit related to the projects providing the required artifacts to the Auditors.
  • Created and trained Incident and Problem Management Procedures and Documentation using ITIL foundation
  • Process champion on best practices to improve client services support
  • Coordinator of IT training both in-house and externally
  • Managed vendor relationships and service levels
  • Conducted and documented weekly status review for upper management.
  • Auditor of Service Desk/Problem Management processes
  • Drafted action plans and led meetings with department executives to review project status and proposed changes.
  • Collaborated with cross-functional teams to draft project schedules and plans.

Confidential, NYC, NY

Project Manager

Responsibilities:

  • Worked as a Project Manager in Confidential ’s Technical Project Management Office responsible for end-to- end execution of projects to develop applications that deliver Confidential content to affiliates (i.e. Cable providers)
  • Completed three mission critical projects on time and budget.
  • Established project scope by studying & validating business and technical requirements.
  • Conferred with stakeholders to gather and document the business requirements using different techniques like Brainstorming, Facilitated workshops and Interviews.
  • Monitored team progress and enforced deadlines.
  • Interviewed, hired and maintained all resources for Level 1/2/3 Support
  • Developed new analytics tool to allow senior management to understand the impact of each project.
  • Created Global Metrics for entire Support Team, prepared internal quarterly and annual portfolio monitoring reports.
  • Manage production support groups for Global and Project Management applications
  • Work with Development to automate tasks for both L1 and L2 teams to reduce manual work
  • Reviewed all support queues to ensure timely resolutions, diminish roadblocks, and update tickets as required.
  • Created and presented monthly metrics to Senior Management.
  • Create and sustain good working relationships with internal and external partners
  • Streamlined the current day process used to resolve closure issues in bulk, as well as older issues
  • Decreased WBS test failure backlog by 70% in first year by raw determination and diligence

Confidential, Warren, NJ

Global Relationship Manager

Environment: Java J2EE, Oracle, UNIX, Messaging services, MS office (Excel, Word, Visio, PowerPoint), SharePoint, SWIFT Messages, DB2, Business Analysis, Gap analysis, Requirement gathering, Defect Tracking, Platform: Actuate v.7.2, Sun Solaris, IBM DB2 Version 7.2, Ab Initio, WebSphere, Java, and MQ Series, HP Quality Center, HP Business Continuity Admin tool, UAT, Go Live support, Agile and Scrum, Plan View, Service Now, PM tools.

Responsibilities:

  • Reviewed all support queues to ensure timely resolutions, diminish roadblocks, and update tickets as required.
  • Created and presented monthly metrics to Senior Management.
  • Communicating with project manager to report on project status.
  • Resolving any financial queries that are raised. Defined project deliverables and monitored status of tasks.
  • Involved in Coordinating projects from inception to completion. Developing training and briefing material for staff. Leading and organizing a team.
  • Drafted action plans and led meetings with department executives to review project status and proposed changes.
  • Identify, analyze, prioritize, mitigate and communicate project risks. Helping the Contract Manager with the development of operating procedures.
  • Managed staff (onshore & offshore) to ensure timely support and handled escalations also coordinated/managed resources to achieve maximum expense control and productivity.
  • Won many awards and client appreciations from clients and vendors.
  • Managed reporting, financials and business analyst and program functions across Equities Core Technology
  • Led business analysis & program management for One Custody initiative - re-engineering of Custody & Funds client facing suite of applications
  • Understanding the current application dependencies and addressing existing application issues in the future state solution architecture options. Deployed the code in different target distributed environments, prepared production run book and implementation guide.

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