Ecommerce Data Analyst and Ecommerce Project Manager Resume Brooklyn, New York - Hire IT People

SUMMARY:

Ecommerce Data Analyst and Ecommerce Project Manager with over 5 years’ experience in a technology start up. Led engineers and designers in an ecommerce marketplace project. Executive Assistant with over 9 years’ administrative experience.

TECHNICAL SKILLS:

Microsoft Office
Excel
Power Point
Word and Outlook. Streaming Video
Adobe Acrobat

PROFESSIONAL EXPERIENCE:

Confidential, Brooklyn, New York

Ecommerce Data Analyst and Ecommerce Project Manager

Responsibilities:

Trained customer support staff on ecommerce customer service
Taught customer support staff on how to use the ecommerce marketplace administrator system
Very knowledgeable on buying and selling on eBay on a small and large scale.
Very knowledgeable on all eBay buying and selling policies.
Very knowledgeable on PayPal policies and PayPal Purchase Protection for both buyers and sellers
Led a team of engineers and designers in the building of an e - Commerce Marketplace
Created the marketplace website user experience
Researched and created the blueprints for the marketplace
Kept the project running on time and on budget by managing developers and designers
Very knowledgeable on chargeback rules for Visa, MasterCard, Amex, and Discover
Built relationships with merchants in an effort for them to use the marketplace platform.
Very knowledgeable on: Apollo, Sabre, Zendesk, Channel Advisor, and CommerceHub
Developed the business plan for shipping scenarios
Developed the business plan for 7 refund scenarios
Created all content on the marketplace
Coordinated marketing strategies for the marketplace
Knowledgeable on online shopping carts such as Magento, Shopify, and Volusions
Edited user experience screens to ensure a clean and aesthetic design
Researched and created over 100 buying and selling policies for the website
Built category databases for the marketplace
Researched scenarios in which automated emails are necessary for the website. There are 110 automated email scenarios in total.
Created the billing structure for the marketplace
Will hold the US Patent for inventing and designing (with functionality) an International Sales Tax and VAT Tax Table for an E-commerce marketplace.
Managed 9 Social Media Accounts for an ecommerce marketplace
Responded to customer feedback and complaints on social media messaging, social media posts, private email, and written correspondence

Confidential, Brooklyn, New York

Executive Assistant

Responsibilities:

System Administrator of the critical finding reporting system (Nuance Powerscribe 360 Critical Results)
Maintained departmental policies with referring physicians on Critical findings
Provides 24/7 support for users of the critical finding reporting system
Performs daily system troubleshooting
Trains radiologists and ordering clinicians on how to use the critical finding reporting system
Responsible for building and maintaining communication databases in the hospital
Coded all ICD-10 and CPT codes for the department of Radiology
Responsible for getting unbilled medical claims compensated in a timely manner
Knowledgeable of managed care or Medicaid/Medicare concepts
Performed data entry for all ICD-10 and CPT codes into electronic claims system for billing
Very familiar with Medical Information Systems such as: Epic, Veriphy, Powerscribe 360, AHS, RAS, PACS, IDX, Syngo, Rad Where
Communicates with Patient Registration, MIS, Patient Accounts, Chargemaster, and coders to ensure timely compensation
Scheduled appointments for Diagnostic, CT, MRI, Ultrasound, and Special Procedures.
Examined physician orders and progress notes and communicated with appropriate departments to perform the orders
Protected health information according to HIPAA standards.
Pinpoints errors in the billing process and informs administrators in order to bring resolve

Confidential, Hobart, Indiana

Administrative Assistant

Responsibilities:

Informed appropriate departments of physician orders for 80 patient charts
Managed patient flow on unit
Delegated room duty to a team of patient care technicians
Delegated room cleaning to Support Services

Confidential, Merrillville, Indiana

Executive Assistant

Responsibilities:

Processed billing paperwork
Contacted patients and insurers regarding timely payment

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Ecommerce Data Analyst And Ecommerce Project Manager Resume

Brooklyn New, YorK

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