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Ecommerce Data Analyst And Ecommerce Project Manager Resume

Brooklyn New, YorK

SUMMARY:

Ecommerce Data Analyst and Ecommerce Project Manager with over 5 years’ experience in a technology start up. Led engineers and designers in an ecommerce marketplace project. Executive Assistant with over 9 years’ administrative experience.

TECHNICAL SKILLS:

  • Microsoft Office
  • Excel
  • Power Point
  • Word and Outlook. Streaming Video
  • Adobe Acrobat

PROFESSIONAL EXPERIENCE:

Confidential, Brooklyn, New York

Ecommerce Data Analyst and Ecommerce Project Manager

Responsibilities:

  • Trained customer support staff on ecommerce customer service
  • Taught customer support staff on how to use the ecommerce marketplace administrator system
  • Very knowledgeable on buying and selling on eBay on a small and large scale.
  • Very knowledgeable on all eBay buying and selling policies.
  • Very knowledgeable on PayPal policies and PayPal Purchase Protection for both buyers and sellers
  • Led a team of engineers and designers in the building of an e - Commerce Marketplace
  • Created the marketplace website user experience
  • Researched and created the blueprints for the marketplace
  • Kept the project running on time and on budget by managing developers and designers
  • Very knowledgeable on chargeback rules for Visa, MasterCard, Amex, and Discover
  • Built relationships with merchants in an effort for them to use the marketplace platform.
  • Very knowledgeable on: Apollo, Sabre, Zendesk, Channel Advisor, and CommerceHub
  • Developed the business plan for shipping scenarios
  • Developed the business plan for 7 refund scenarios
  • Created all content on the marketplace
  • Coordinated marketing strategies for the marketplace
  • Knowledgeable on online shopping carts such as Magento, Shopify, and Volusions
  • Edited user experience screens to ensure a clean and aesthetic design
  • Researched and created over 100 buying and selling policies for the website
  • Built category databases for the marketplace
  • Researched scenarios in which automated emails are necessary for the website. There are 110 automated email scenarios in total.
  • Created the billing structure for the marketplace
  • Will hold the US Patent for inventing and designing (with functionality) an International Sales Tax and VAT Tax Table for an E-commerce marketplace.
  • Managed 9 Social Media Accounts for an ecommerce marketplace
  • Responded to customer feedback and complaints on social media messaging, social media posts, private email, and written correspondence

Confidential, Brooklyn, New York

Executive Assistant

Responsibilities:

  • System Administrator of the critical finding reporting system (Nuance Powerscribe 360 Critical Results)
  • Maintained departmental policies with referring physicians on Critical findings
  • Provides 24/7 support for users of the critical finding reporting system
  • Performs daily system troubleshooting
  • Trains radiologists and ordering clinicians on how to use the critical finding reporting system
  • Responsible for building and maintaining communication databases in the hospital
  • Coded all ICD-10 and CPT codes for the department of Radiology
  • Responsible for getting unbilled medical claims compensated in a timely manner
  • Knowledgeable of managed care or Medicaid/Medicare concepts
  • Performed data entry for all ICD-10 and CPT codes into electronic claims system for billing
  • Very familiar with Medical Information Systems such as: Epic, Veriphy, Powerscribe 360, AHS, RAS, PACS, IDX, Syngo, Rad Where
  • Communicates with Patient Registration, MIS, Patient Accounts, Chargemaster, and coders to ensure timely compensation
  • Scheduled appointments for Diagnostic, CT, MRI, Ultrasound, and Special Procedures.
  • Examined physician orders and progress notes and communicated with appropriate departments to perform the orders
  • Protected health information according to HIPAA standards.
  • Pinpoints errors in the billing process and informs administrators in order to bring resolve

Confidential, Hobart, Indiana

Administrative Assistant

Responsibilities:

  • Informed appropriate departments of physician orders for 80 patient charts
  • Managed patient flow on unit
  • Delegated room duty to a team of patient care technicians
  • Delegated room cleaning to Support Services

Confidential, Merrillville, Indiana

Executive Assistant

Responsibilities:

  • Processed billing paperwork
  • Contacted patients and insurers regarding timely payment

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