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Sr. Program Manager Resume

Torrance, CA

SUMMARY:

  • Versatile, high - performing change agent, in ambiguous, complex environments
  • 15 yrs of Business-IT transformation & technology leadership experience with high-risk, high-visibility, large-scale, internal & consumer-facing projects , for Fortune 10-500 clients in media & entertainment, manufacturing, engineering, retail, healthcare, automotive
  • Up to $30MM+ IT portfolio delivery experience with enterprise, web, B2C, & infrastructure initiatives
  • Advised CxO executives with aligning IT investments with business objectives, defining performance metrics, and improving IT organizational structure
  • Established IT/PMO governance framework, policies, procedures & governance standards
  • Inclusive leader adept Confidential conflict resolution, team collaboration, staff development, up to 85+ team members in domestic & global implementations
  • Broad industry best practices knowledge of process & technology frameworks, SDLC, Agile, ITIL/ITSM
  • 5 yrs hands-on, full-stack development background in OS, security, databases, OOP, web/mobile

PROFESSIONAL EXPERIENCE:

Confidential, Torrance, CA

Sr. Program Manager

Responsibilities:

  • Oversee planning, execution, & controlling of a $5MM+ IT portfolio involving consumer-facing web & mobile applications, B2C websites, digital platforms, on-premises & cloud infrastructure
  • Provide day-to-day leadership to 50+ project team members (and other PMs), on-shore, off-shore, cross-functional, enterprise technical teams, and vendor partners, on multiple, highly complex, interdependent projects
  • Manage relationships with senior Business & IT partners, Technology Governance Board, Offshore Partners
  • Ensure alignment of projects with BU priorities, budgets, and execution plans, Enterprise Architecture & Information Security standards
  • Conduct periodic reviews of all projects for conformance with established IT & PMO governance guidelines
  • Prescribe, and implement, internal governance changes to increase organizational efficiency
  • Spearhead a $7MM++ RFP, SOW negotiation, and architectural & integration roadmap, of a multi-faceted digital platform to support TFS’ strategic digital initiatives
  • Delivery portfolio includes, among others, Salesforce Communities integration, Adobe CMS & Digital Asset on-premises/cloud deployment, CMS upgrade & transformation, Adobe (A/B) Test/Target implementation, Omniture Analytics integration

Confidential, El Segundo, CA

Sr. Program Manager

Responsibilities:

  • Oversee the planning & delivery of a $30MM+ program portfolio, with a project team size of 75+, onshore, offshore, and third-party resources
  • Managed merger integration projects across various cross-functional and technology portfolios such as CRM, Customer Experience, Sales & Marketing, Billing, and Infrastructure
  • Provide project & program leadership to multiple project managers, and tactical support to project teams, ensuring initiatives are executed on-time, on-budget, on-scope and with expected quality
  • Manage scope, budget, schedule and quality for up to 30+ upstream & downstream-impacted systems while continuously identifying and mitigating program-wide interdependencies & risks in a $600M program
  • Provide weekly/monthly status updates to Business/IT stakeholders, PMO and steering committees
  • Proactively identify, mitigate, and cross-communicate project risks/issues to all affected stakeholders
  • Establish and maintain strong relationships within IT and key business partners
  • Collaborate with Business owners to define requirements, priorities, assumptions and dependencies, issue resolution and risk management
  • Review business & system requirements with key stakeholders and drive consensus on strategic projects

Confidential, Simi Valley, CA

Sr. Program Manager

Responsibilities:

  • Oversee and direct all aspects of an IT program portfolio related to business-IT initiatives across LOB’s
  • Propose project concepts, solution roadmaps to deliver on key initiatives & drivers of growth strategy
  • Drive end-to-end execution, on-time & on-budget, of a $10MM+ portfolio of complex projects & programs across all SDLC phases, including project & resource planning, scope & schedule management, tracking budget, issues, risks, budgets, and quality management
  • Propose, socialize and implement IT-PMO policies & procedures, and governance improvements
  • Develop strong cross-functional collaboration with business stakeholders, vendor partners and onshore/offshore teams, to prioritize, plan, and implement maintenance requests, enhancements and, enterprise scheduled releases
  • Identify, prioritize, and collaborate with business & technical partners to formulate SLA’s, initiatives for process improvements and/or product innovations
  • Accountability for budget & financial management, resource & vendor management, issue resolution, risk identification & mitigation, contingency planning
  • Provide weekly project/program dashboards, reviews, and status to stakeholders and senior executives
  • Facilitate weekly touchpoints with business stakeholders to ensure current, and future, systems’ functionality is aligned with business processes and initiatives
  • Conduct weekly status meetings and periodic reviews with onshore/offshore teams to review technical plans, identify resource gaps, resolve open issues and ensure continued alignment with project objectives, technology best practices & standards
  • Facilitate partnering sessions between business & technical teams for requirements clarifications & milestone reviews, development of test objectives & UAT criteria, training & post-launch support
  • Ensure timely & proper storage of project artifacts, such as project plans, meeting agendas, issue lists, BRD’s, design & technical specifications, and review adherence to PMO standards and best practices
  • Delivery portfolio includes core property & casualty applications, integrations with key partners, consumer-facing web & cloud-based applications

Confidential, Santa Clarita, CA

Founding Partner/ Program Manager

Responsibilities:

  • Oversee, and direct the delivery, evolution & support of all business-technology implementations, comprised of cross-functional projects, including process transformations, IT strategy, infrastructure & data center upgrades/migration, enterprise & web applications development, analytics & business intelligence, data warehousing, and systems/data integration for domestic & overseas clients such as The Walt Disney Company, DaVita, and Honda
  • Advise senior executives with implementation roadmaps & business case development, technology evaluation & selection, systems integration & sustainment strategies for solving business-IT challenges
  • Partner with client stakeholders to enhance IT governance, IT operations effectiveness, & BCP
  • Regularly search for and identify opportunities for quality and process improvement resulting in improved efficiency, increased productivity, and high customer satisfaction
  • Provide end-to-end SDLC leadership, for multiple onshore & offshore teams (50+ team members), from project planning, requirements elicitation & gap analysis, system/solution design, risk identification & mitigation, prototyping/pilot development, solution build, traceability audits, QA, UAT, training, deployment, close-out, and sustainment
  • Perform quality assurance reviews over project artifacts & deliverables, incl. business requirements, project plans/schedules, QA & UAT plans, training plans, cutover plans, etc.
  • Coach project managers & teams on project success, collaboration, standards & governance
  • Collaborate with executives & senior managers to analyze process/technology challenges & promote “continuous improvement”, continuous delivery, and innovation of existing processes and/or systems
  • Provide critical thinking & thought leadership to development teams to create “best-of-breed” outcomes in solution architecture & UI/UX design
  • Responsible for RFP/SOW development, contract administration & vendor relationships
  • Lead & facilitate monthly PMO meetings, propose improvements to PMO methodologies, frameworks, & best practices for continuous improvement & enhanced governance/oversight
  • Leverage industry standards embodied in SDLC, PMI, Waterfall, Agile, Scrum, and/or other methodologies

Confidential, Irvine, CA

Engagement Director

Responsibilities:

  • Oversee the implementation of enterprise technology initiatives, such as enterprise budgeting & forecasting, data analytics, business intelligence, ERP, and data integration projects to clients that included Fortune 50-500 companies in healthcare, media & entertainment, engineering, transportation, manufacturing, distribution, and retail
  • Full responsibility for managing engagement risk, planning & budgeting, building, deploying, managing effective teams, facilitating contract negotiation, problem resolution, conflict and resource management in a matrix environment, while ensuring client satisfaction, project profitability
  • Direct, monitor, and report on all phases of the project lifecycle, from client kick-off, requirements definition, design, build-out, testing, training & sustainment, deployment, post-production support, including change & issue management
  • Collaborated with clients to implement sustainable Centers of Excellence (COE) involving Performance Management, Business Intelligence & Data Governance
  • Regularly audit project teams’ conformance to PMO governance, best practices, including deliverable & milestone reviews, project scope changes, QA activities, project closing activities, and internal/external project reporting compliance
  • Provide leadership, direction, guidance, and mentoring to multiple project managers, and project teams, on simultaneous, concurrent projects

Confidential, Los Angeles, CA

Senior Manager

Responsibilities:

  • Provided strategic leadership and tactical direction over a team of 30+, in-house & vendor partners, responsible for enterprise applications development (.NET, Java, SOA), network infrastructure & data center deployment & sustainment, helpdesk support
  • Initiated an entire IT department, from scratch, handling IT operations & engineering for 2,000+ users
  • Assembled, procured, and mobilized hardware, software, and human resources to set up multiple, geographically-dispersed local area networks, mission-critical data center, and, a service desk organization
  • Program/Portfolio oversight for enterprise functions covering Project/Program Scheduling, Document Management, Construction Management, Asset Management, Budgeting & Funding, Program/Project Labor Tracking, Enterprise Asset Management, Business Intelligence, Data Governance
  • Responsible for developing, prioritizing, directing, and controlling a 10MM+ IT portfolio covering process improvement and enterprise-wide technology initiatives supporting a publicly-funded, 4B++ district-wide modernization program
  • Provided thought leadership to senior executives on aligning IT initiatives with business goals, business case & ROI justification, and defining KPI’s for monitoring overall program performance
  • Provide daily team leadership in full lifecycle implementations including feasibility assessment, requirements gathering, solution architecture &design, prototyping, build, QA/UAT, deployment, & sustainment
  • Budget responsibility for a $5MM+ annual operating budget
  • Created a seven-year Strategic Information Technology Plan in close collaboration with business heads
  • Spearheaded creation of an Executive Steering Committee on Data Governance & Business Intelligence, and served as Executive Chair Advisor
  • Direct project managers in developing and maintaining PMO guidelines, standards, and procedures
  • Directed multiple, full lifecycle enterprise deployments, including ERP migrations and/or upgrades, ERP integrations, and enterprise applications development
  • Established an enterprise Data Governance framework that included Service Level Agreements, Data Management & Information Delivery Policies (Data Stewardship / Data Security / Data Usage / Tool & Data Standards / Data Quality), Master Data Management Guidelines, Organizational Change Management & Sustainment procedures
  • Created IT operational policies & standards, and, ensured conformance to QA standards, QoS goals, high availability, disaster recovery, and business continuity readiness

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