SUMMARY:

Product/Project Manager with 15+ year history of delivering technically complex solutions in global business environments that satisfy immediate and long - term business needs. Creative, resourceful, and diligent in uncovering opportunities to improve user-satisfaction and operational effectiveness. Recognized for professionalism and ability to build collaboration with vendors, business partners, stakeholders, and project teams. A hands-on technologist dedicated to ensuring error-free delivery, leveraging innate data analysis and successfully applying skills to multiple projects. Experienced with M&A system integration, non-profit, health care, logistics and financial services application. Bi-lingual English/Spanish.

AREAS OF EXPERTISE:

• Project and Program Management
• IT Management
• Business Analysis
• Problem Solving
• Change Management
• Client Relations
• Process Modelling
• System Migration
• System Integration
• IT Infrastructure
• Data Governance
• Team Leadership & Motivation

TECHNICAL SKILLS:

Collaboration Tools: Google, MS SharePoint, Slack

Project Management Tools: Jira, MS Project, Project Server, SharePoint, Smartsheet

Process Modelling Tools: MS Visio, Rational Rose

Infrastructure & Operations: Data Center Operations, Cloud Computing Services

Business Management Software: Salesforce, Zendesk, CRM, ERP concepts, Confidential concepts (AxsInfo) Google (analytics, forms, adwords), E-commerce, Crowdsourcing

Reporting & Business Intelligence Tools: QlikView, OLAP, Reporting Services

Database Systems: MS SQL Server, iSeries, Oracle 11i, RDMS, SQL

Development Frameworks: .NET, HTML, SharePoint, MOSS, CRM

Microsoft Tools: MS Office Suite

Methodologies: Scrum, Agile, Lean, Six Sigma, SDLC, RAD, UML, Waterfall, PMBOK

PROFESSIONAL EXPERIENCE:

Product Manager/business architect

Confidential

Responsibilities:

• Direct the design of cross-platform (mobile & web) service for a start-up using LEAN and ideation methods.
• Coordinating deliverables of designers, developers and testers using agile software development and innovation design to provide high-quality customer data and product features.
• Utilize Google forms, Slack, and cloud technologies.
• Create concept surveys and conduct voice of customer interviews to gather data for analysis and market research.
• Document and track survey data using Google forms.
• Utilized experience in ideation methods conducting VOC and open innovation.

Project Manager/Business Analyst

Confidential

Responsibilities:

• Facilitated the implementation of Salesforce Lightning for a national non-profit.
• The initiative transforms their infrastructure to cloud, integrates with business applications and data warehouse.
• Coordinated the restructure of business processes, developing requirements, managing releases, and guiding the center of excellence.
• Serving as a liaison between the business and technology teams- a global team including offshore technical development and multiple US based offices.

Project Manager

Confidential

Responsibilities:

• Directed the redesign of the claims department; coordinating process modelling and improvement along with system enhancements to create operational effectiveness.
• Improved reporting by defining metrics and routines to support new business process flow.
• Developed business requirements, process flows and roadmaps.
• Managed plans, communications, system development and organizational change.
• Utilized Zendesk, iSeries, Visio, MS Office.

Program/project Manager

Confidential

Responsibilities:

• Spearheaded the system integration for the M&A between two parking companies; consolidating business and technology systems into one combined platform; including data center migration, web apps and custom applications and user transitions.
• Managed program structure, cross-functional teams, plans and issues, and reporting Confidential the executive levels utilizing OLAP, Jira, Smartsheet, Google software, custom/web apps for ERP, CRM
• Managed integration of contract compliance and client reporting systems. Worked closely with both the user community and the technical staff to assure consistent interpretation of the user requirements .
• Instituted performance reporting to ensure 100% on-time delivery of financial reporting to external customers.

Project Manager/Business Analyst

Confidential

Responsibilities:

• Delivered technology solutions to integrate organizational systems and streamline operations for grant seekers, donors, and staff members. Directed institution of Confidential system from concept to implementation utilizing agile methodologies.
• Developed policy, processes and trained 60+-member staff on new systems and project deliverables.
• Administered $500K budget and 12-18 member team.
• Spearheaded Smart Chicago Collaborative guaranteeing State of IL attains digital excellence resulting in new and innovative social and economic opportunities. Dispersed two federal funded multimillion-dollar stimulus grants ($2.1 million) utilized to advocate for the technology needs of local communities.
• Broadened the integration of electronic document management system and intranet restructuring.
• Fostered cross-functional team building to facilitate change management; adoption of new business processes.

Senior Business Analyst

Confidential

Responsibilities:

• Formalized the business requirements for new reporting system serving as key item in company initiative to combine systems and processes for mobility and landline services.
• Enhanced telephony system to improve customer satisfaction.
• Effectively integrated IVR systems across multiple locations and subsidiaries acquired over time to produce comprehensive customization and standardized system companywide.
• Facilitated test planning and execution processes of new functionality releases for Mobility department through generation of processes and templates simplifying short- and long-term releases.

Project Manager/business analyst

Confidential

Responsibilities:

• Oversaw migration of CRM into salesforce.com, customization and data cleansing of constituent data.
• Produced procedures and processes to support high-quality of data and achieve operational efficiencies.
• Positively executed change management initiatives instituting modernized policies and training processes.
• Documented the current state (as-is) and future state (to-be) business flow diagrams and data flow diagrams utilizing MS Visio. Utilized skills in GAP analysis, SWOT analysis, Cost Benefit analysis and ROI analysis.