SUMMARY:

• Visionary and diligent Senior Program Management Office (PMO) Manager with more than 10 years of experience supporting business growth by defining information technology (IT) visions at a global level and driving impactful and highly visible projects to completion.
• Skilled at establishing Program Management Offices from the ground up, creating and managing PMO portfolio roadmaps, and implementing project methodologies.
• Dedicated and adept at forming strong relationships with internal and external stakeholders and vendors to accomplish goals and proactively manage risk.
• Excel at achieving high levels employee retention and job satisfaction by creating a collaborative, motivating environment and proactively training and developing staff.
• A team player with hands on experience executing complex infrastructure projects, software implementations and product solutions.
• Expertise in Financial Services, Telecommunications, Retail Systems/Ecommerce, Consumer Goods, IS Security, Telematics and Transportation industries.

DEMONSTRATED STRENGTHS:

• Project Management & Budgeting
• Vendor Management & Negotiation
• Change Management
• Team Development & Training
• Client Engagement
• Conflict Resolution
• Resource Management
• PMO Policies & Procedures
• Risk Mitigation
• Executive - level Reporting
• Cross-Functional Collaboration
• Divestiture and Repatriation
• Waterfall, RUP, Agile SCRUM, SDLC and PMI/PMO

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco, CA

ENTERPRISE INFRASTRUCTURE READINESS - SENIOR PROGRAM MANAGER

Responsibilities:

• Responsible for leading and executing the Bank’s strategic initiatives that encompass Confidential Enterprise Infrastructure Readiness Program to provide mission-critical infrastructure, and operational readiness.
• As Senior Program Manager, held responsibility for managing cross-functional teams, complex bank wide initiatives, business unit dependencies and constraints, resource capacity planning, and 70 million budget portfolio.
• Other granular tasks include, but not limited to, managing the day-to-day portfolio projects from inception to closure by ensuring execution is on-schedule and on budget by proactively managing and mitigating risks and issues impacting projects, creating detailed roadmaps and project plans, program communication to C-level management and stakeholders. Program encompasses the execution of the following services:
• Buildout of two Confidential On-Prem Datacenters with Cloud integration
• Private Wealth Management Data Integration
• Integrate PWM data into MDM, CustDM, and BSA/AML Compliance
• Citrix Upgrade program from 6.6 to 7.15
• Buildout and Migration of new XenApp and XenDesktop environments (4 environments)
• Buildout and Migration of Virtual Desktop Infrastructure (VDI) for 3000 users
• Implementation of the following monitoring performance tools: Turbonomics, AppDynamics, NetBrain, Zerto, Splunk, and DCTrack

Confidential, Mountain View, CA

IT INFRASTRUCTURE SENIOR PMO MANAGER

Responsibilities:

• Created a high-performing team by hiring and developing an internal staff of around 120 and creating on-boarding curriculum for new hires and third-party resources.
• Over 70 direct reports: Program Managers, Project Managers, Business Analysts, Quality Engineers and Change Coordinators.
• Improved team performance by creating structure that streamlined project execution globally and created information-sharing within teams and towers.
• Enhanced communication and collaboration by defining and implementing project management governance best practices, PMO auditing and structured development plans.
• Maintained the operating and capital expense PMO budgets to achieve optimal utilization of human and financial resources.

Confidential

PROGRAM MANAGER

Responsibilities:

• Managed complex projects, including application migration, information security, DRaaS, decommissioning, hosting and network, and service repatriation and divestiture.
• Improved reporting and project tracking by utilizing waterfall and agile hybrid delivery methodologies.

Confidential, San Antonio, TX

PMO MANAGER

Responsibilities:

• Managed the day-to-day PMO activities, implementing standardized practices to improve efficiency.
• Led the worldwide implementation of Rackspace SAAS Global Billing and the successful delivery of multiple CRM and ERP releases using Agile practices.
• Hired, trained and mentored the PMO team of 25.

Confidential, Atlanta, GA

PMO Lead

Responsibilities:

• Managed the definition and execution of the company’s PMO project roadmap and schedule, resource plan and budget.
• Managed local and off-shore teams in meeting objectives, reporting progress to the executive team.
• Led in global Implementation of SAP BPC 7.5 NetWeaver.

Confidential, Mountain View, CA

PMO Manager

Responsibilities:

• Led the global implementation of SAAS Oracle R12 E-Business Suite, Siebel Call Center, Billing Revenue Management, Business intelligence and Workday.
• Enhanced the company’s competitive position by managing the roll-out of multiple releases enterprise-wide, including a multi-lingual solution for the global sales call centers.
• Collaborated with the executive team on program roadmap and change management initiatives, and with vendors for outsourced resources.

Confidential, Atlanta, GA

PMO MANAGER

Responsibilities:

• Built the PMO office from the ground up for the company’s CRM, ERP and Business Intelligence implementations for telematics industry.
• Reduced risk and optimized resources by establishing service level agreements (SLAs) with third-party vendors.
• Maintained the operating and capital expense PMO budgets, bringing projects in at 20-25% under budget and delivering 10%+ savings through cost monitoring and rapid action on expected versus actual metrics.

Confidential, Atlanta, GA

PROJECT MANAGER

Responsibilities:

• Managed the full lifecycle implementation of Oracle R12 Transportation for fleet management.

Confidential, Atlanta, GA

Senior Business Analyst

Responsibilities:

• Created business and systems requirements to address business opportunities, developing and implementing core business systems to meet those requirements.
• Mentored and guided other Business Systems Analysts.
• Saved the company $16 million by implementing a systematic billing system that minimized billing discrepancies and eliminated unpaid invoices.