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Enterprise Infrastructure Readiness - Senior Program Manager San Francisco, CA

SUMMARY:

  • Visionary and diligent Senior Program Management Office (PMO) Manager with more than 10 years of experience supporting business growth by defining information technology (IT) visions at a global level and driving impactful and highly visible projects to completion.
  • Skilled at establishing Program Management Offices from the ground up, creating and managing PMO portfolio roadmaps, and implementing project methodologies.
  • Dedicated and adept at forming strong relationships with internal and external stakeholders and vendors to accomplish goals and proactively manage risk.
  • Excel at achieving high levels employee retention and job satisfaction by creating a collaborative, motivating environment and proactively training and developing staff.
  • A team player with hands on experience executing complex infrastructure projects, software implementations and product solutions.
  • Expertise in Financial Services, Telecommunications, Retail Systems/Ecommerce, Consumer Goods, IS Security, Telematics and Transportation industries.

DEMONSTRATED STRENGTHS:

  • Project Management & Budgeting
  • Vendor Management & Negotiation
  • Change Management
  • Team Development & Training
  • Client Engagement
  • Conflict Resolution
  • Resource Management
  • PMO Policies & Procedures
  • Risk Mitigation
  • Executive - level Reporting
  • Cross-Functional Collaboration
  • Divestiture and Repatriation
  • Waterfall, RUP, Agile SCRUM, SDLC and PMI/PMO

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco, CA

ENTERPRISE INFRASTRUCTURE READINESS - SENIOR PROGRAM MANAGER

Responsibilities:

  • Responsible for leading and executing the Bank’s strategic initiatives that encompass Confidential Enterprise Infrastructure Readiness Program to provide mission-critical infrastructure, and operational readiness.
  • As Senior Program Manager, held responsibility for managing cross-functional teams, complex bank wide initiatives, business unit dependencies and constraints, resource capacity planning, and 70 million budget portfolio.
  • Other granular tasks include, but not limited to, managing the day-to-day portfolio projects from inception to closure by ensuring execution is on-schedule and on budget by proactively managing and mitigating risks and issues impacting projects, creating detailed roadmaps and project plans, program communication to C-level management and stakeholders. Program encompasses the execution of the following services:
  • Buildout of two Confidential On-Prem Datacenters with Cloud integration
  • Private Wealth Management Data Integration
  • Integrate PWM data into MDM, CustDM, and BSA/AML Compliance
  • Citrix Upgrade program from 6.6 to 7.15
  • Buildout and Migration of new XenApp and XenDesktop environments (4 environments)
  • Buildout and Migration of Virtual Desktop Infrastructure (VDI) for 3000 users
  • Implementation of the following monitoring performance tools: Turbonomics, AppDynamics, NetBrain, Zerto, Splunk, and DCTrack

Confidential, Mountain View, CA

IT INFRASTRUCTURE SENIOR PMO MANAGER

Responsibilities:

  • Created a high-performing team by hiring and developing an internal staff of around 120 and creating on-boarding curriculum for new hires and third-party resources.
  • Over 70 direct reports: Program Managers, Project Managers, Business Analysts, Quality Engineers and Change Coordinators.
  • Improved team performance by creating structure that streamlined project execution globally and created information-sharing within teams and towers.
  • Enhanced communication and collaboration by defining and implementing project management governance best practices, PMO auditing and structured development plans.
  • Maintained the operating and capital expense PMO budgets to achieve optimal utilization of human and financial resources.

Confidential

PROGRAM MANAGER

Responsibilities:

  • Managed complex projects, including application migration, information security, DRaaS, decommissioning, hosting and network, and service repatriation and divestiture.
  • Improved reporting and project tracking by utilizing waterfall and agile hybrid delivery methodologies.

Confidential, San Antonio, TX

PMO MANAGER

Responsibilities:

  • Managed the day-to-day PMO activities, implementing standardized practices to improve efficiency.
  • Led the worldwide implementation of Rackspace SAAS Global Billing and the successful delivery of multiple CRM and ERP releases using Agile practices.
  • Hired, trained and mentored the PMO team of 25.

Confidential, Atlanta, GA

PMO Lead

Responsibilities:

  • Managed the definition and execution of the company’s PMO project roadmap and schedule, resource plan and budget.
  • Managed local and off-shore teams in meeting objectives, reporting progress to the executive team.
  • Led in global Implementation of SAP BPC 7.5 NetWeaver.

Confidential, Mountain View, CA

PMO Manager

Responsibilities:

  • Led the global implementation of SAAS Oracle R12 E-Business Suite, Siebel Call Center, Billing Revenue Management, Business intelligence and Workday.
  • Enhanced the company’s competitive position by managing the roll-out of multiple releases enterprise-wide, including a multi-lingual solution for the global sales call centers.
  • Collaborated with the executive team on program roadmap and change management initiatives, and with vendors for outsourced resources.

Confidential, Atlanta, GA

PMO MANAGER

Responsibilities:

  • Built the PMO office from the ground up for the company’s CRM, ERP and Business Intelligence implementations for telematics industry.
  • Reduced risk and optimized resources by establishing service level agreements (SLAs) with third-party vendors.
  • Maintained the operating and capital expense PMO budgets, bringing projects in at 20-25% under budget and delivering 10%+ savings through cost monitoring and rapid action on expected versus actual metrics.

Confidential, Atlanta, GA

PROJECT MANAGER

Responsibilities:

  • Managed the full lifecycle implementation of Oracle R12 Transportation for fleet management.

Confidential, Atlanta, GA

Senior Business Analyst

Responsibilities:

  • Created business and systems requirements to address business opportunities, developing and implementing core business systems to meet those requirements.
  • Mentored and guided other Business Systems Analysts.
  • Saved the company $16 million by implementing a systematic billing system that minimized billing discrepancies and eliminated unpaid invoices.

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