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Product Manager Resume

Mclean, VA

SUMMARY:

Product and program management professional skilled in defining and developing products and leading cross - functional teams to deliver those products with the goal of enhancing the company’s competitive edge, increasing overall revenue, and minimizing operational costs.

KEY STRENGTHS:

  • Product Development and Management
  • Product Documentation and Training
  • Agile and Waterfall Product / Project Leadership
  • Cross-Functional Team Leadership
  • Organizational Design
  • Executive-level Advisement & Presentations
  • Vendor Management
  • Business Analysis and SDLC
  • Key Stakeholder Relations
  • Budget Management

PROFESSIONAL EXPERIENCE:

Confidential, McLean, VA

Product Manager

Responsibilities:

  • Manage a product line of Managed Services offerings, including Customer Premise Equipment ( Confidential ), Wi-Fi, and Security Services. Examples include advanced cloud-based security services, premise-based security services, Software-Defined WAN (SD-WAN) solutions, and wireless primary or failover solutions
  • Author product requirements and review and refine those requirements based on feedback from product sponsors, stakeholders, and product engineering
  • Define and deliver a battery of system tools to efficiently enable the selection, ordering, and provisioning of products and services. Examples include an intelligent Confidential /Services auto-selection tool and an automated Emergency Wireless systems process to quickly deliver a wireless kit to clients with a network outage
  • Program lead cross-functional teams from product concept to launch, i.e., project kickoff, development, testing, and coordinate a team of implementation engineers and client engineers during maintenance windows to install solutions
  • Maintain current Rate Card for Managed Services products and services
  • Develop product and project documentation that details product definitions, processes to provision services, quick how-to guides, project schedule and workbooks, and training documentation
  • Work daily with product engineers, operations engineers, NOC analysts, supply chain, and finance to optimize current products, whiteboard ideas for product enhancements, and resolve issues and exceptions
  • Partner with Confidential vendors, such as Fortinet, Cradlepoint, Juniper, and Cisco to develop solutions to meet client needs, negotiate favorable Confidential pricing, and plan for upcoming opportunities
  • Develop and distribute project documentation, such as detailed meeting notes, project plans and workbooks, schedules, and other documentation as required
  • Provide and present product and project status and reports to senior leadership and stakeholders
  • Proficient use of PowerPoint presentations to provide product and project status, Excel for data processing, Visio for process flows, and Project to track tasks and milestones

Confidential, Herndon, VA

Senior Product Manager / Program Manager

Responsibilities:

  • Led a team of product managers, project managers, and engineers through the design, development, testing, and deployment of products and programs
  • Directly worked with and guided other team leads in Engineering, IT, Billing and Finance, Marketing and Sales, Customer Care, Learning and Development, various Operations teams, and Legal to achieve key product functionalities and deliverables
  • Partnered with business owners to translate strategic initiatives into customer-ready products through the development of business and product use cases, business and product requirements, and customer-focused product policies
  • Developed and managed multi-million-dollar budgets and coordinated the purchase of key infrastructure and product components
  • Provided dedicated product support using waterfall and/or agile methodologies, depending on the approach relevant to a product/project:
  • Participated in scrum ceremonies as a product owner, grooming user stories, planning sprints, assessing progress
  • Created and managed Microsoft Project plans to track product/project milestones
  • Served as a product author and owner of major company initiatives such as the following: Fiber Infrastructure and Gigabit Internet, Automated Provisioning, Consumption Based Billing, and Connect to Compete Internet service
  • Provided product guidance/consultation to the following initiatives:
  • Internet Protocol version 6 (IPv6) - provided customer-education via a web portal and transition to IPv4 and IPv6 dual connection
  • Home Healthcare Solutions (Cleveland Clinic Trial) - provided implementation support for video-enabled remote chat between patient and physician
  • In-Browser Notification - developed requirements and prioritization for embedded messaging in web browser instance
  • Digital Conversion Initiative (DCI) - assisted in the digital transition of video equipment
  • Spectrum Packaging and Pricing (SPP) - provided support in the standardization of services across all markets
  • Led and participated in User Acceptance Testing, Customer Usability Testing, and other customer/user validation activities to assess product functionality and develop features and releases for product improvement
  • Both in formal and informal settings, interfaced with C-level executives to provide product and program summaries, propose solutions and obtain decisions, and provide overall product and program health
  • Gathered and presented subscriber metrics using a variety of business intelligence tools, e.g., Advanced Ad Hoc Analytics tools

Senior Project Manager

Confidential

Responsibilities:

  • Reduced a backlog of maintenance projects by 50% within only a few days of starting this post, and within a few weeks eliminated the backlog and kept all projects current or completed
  • Successfully managed over 60 projects and over 250 maintenance technical bulletins from a concept stage to a deployment ready stage. Projects included Storage Area Network (SAN) space allocations, Directory Services, Subscriber Access Control System (SACS), company proprietary “dynamic” Confidential ( Confidential ), and Cloned Modem identification and prevention
  • Orchestrated project logistics and drove the completion of engineering initiatives
  • Balanced workload through scheduling, brought concerns and issues to resolution, and worked with team leads and project owners to prioritize tasks
  • Updated project management tools, such as CA Technologies “Clarity,” with project/program status
  • Developed presentation materials to summarize project status, milestones, risks, and issues and project dashboards showing timelines and dependencies for senior management review
  • In quarterly executive briefings, presented program milestones and accomplishments to various levels of senior management

Product Manager

Confidential

Responsibilities:

  • Key contributor and author of business use cases and requirements for systems, applications, and processes
  • Defined the support procedures for converged products for the “Pivot” wireless product. “Pivot” allowed the company to sell mobile phones and services to its customers, and it was a joint venture between Confidential and Cable companies
  • Defined a battery of advanced care tools and processes needed to fully support the product
  • Introduced and launched products through careful coordination with various cross-functional groups
  • Provided subject matter expertise to company divisions and the call center on “Pivot” products
  • Identified gaps in call center agent processes and call driver trends and implemented methods and procedures
  • Worked with Marketing to communicate weekly “Pivot” wireless promotions to the divisions
  • Trained the corporate and division trainers on Pivot sales and support tools as well as product offerings

Confidential, Reston, VA

Project Manager

Responsibilities:

  • Performed dedicated project management support to the maintenance and enhancement of the company’s core network
  • Provided project oversight, including timeline and budget management, on iDEN (Integrated Digital Enhanced Network) engineering initiatives
  • Developed reports, methodologies, and other documentation
  • Identified, resolved, and monitored risks/issues related to projects
  • Worked with vendors to secure proposals and contracts to procure equipment and services as well as managed necessary and adequate resources to complete the project
  • Worked with finance to manage and resolve payment issues

System Support Analyst

Confidential

Responsibilities:

  • Provided second-tier support to end-user community (~1100 users) for enterprise system
  • Project managed launch of new features, wireless devices, and other IT initiatives
  • Gathered requirements, installed applications and equipment, and trained end-users on a national scale
  • Coordinated and worked with team members of Production Support representatives, Vendors, Business Owners, Developers, Project/Program Managers, and End Users to resolve production application issues quickly and efficiently
  • Documented the analysis process and resolution and step-by-step guides for distribution to user community
  • Provided training and support to the training team as they trained end-users

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