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Technical Program Manager Resume

Newark, CA

SUMMARY:

  • Experienced project and program management professional with 10+ years of experience delivering multi - million-dollar initiatives, releases, and able leader with executive-level communication skills
  • Record of executing complex projects utilizing project management methodologies to achieve business and technical objectives, leading cross-functional teams, & business process improvements to optimize efficiencies

SPECIALTIES:

  • Management Experience
  • Operations Management & Efficiency
  • Account Management Team Leadership
  • NPI Tactical/Strategic
  • Development Business Process Reengineering
  • Customer Experience
  • Vendor Management
  • Metrics M&A Data Center
  • Waterfall Agile/Scrum
  • Project Lifecycle
  • Management Infrastructure

PROFESSIONAL EXPERIENCE:

Confidential, Newark, CA

Technical Program Manager

Responsibilities:

  • Leading joint venture program and launching new product line with EU partner in the Open Hardware (OCP) solutions space leveraging data center hardware design model including analysis, configuration, and testing
  • Launching re-manufactured and re-certified hardware solutions into IT market that creates business values through efficiency and economics, scalability, flexibility, increased productivity, and customer experience
  • Led EMC and UL product certifications ensuring compliance to EC and FCC standards. Researched viable options and achieved compliance requirements at substantial cost savings and compliance exception
  • Stakeholder collaboration and engagement, created structure, and drove end-to-end business processes that achieved optimal solutions and efficiency using superior interpersonal skills to drive consensus and buy-in

Confidential, Morgan Hill, CA

Project Manager

Responsibilities:

  • Supporting transforming long-term economic vitality and resources of the city and member businesses
  • Coaching valuable skills to high school seniors, researching corporate environment and fund raising

Confidential, San Jose, CA

Operations Program Manager

Responsibilities:

  • Identified and performed business process re-engineering (BPR) programs resulting in streamlined processes
  • Achieved workflows that improved effectiveness/efficiency by 27%, 100% adoption rate, and staff training
  • Led integrated global team and outsourced partners to build, test, and launch NPI products:
  • Drove a multi-million-dollar initiative from design to launch and Sustaining for 100s of customers
  • Led 9 OEMs/ODMs and internal team to manage 12 NPI products with 97% issue closure rate
  • Interfaced and achieved 100% of monthly product deliveries from Contract Manufacturing centers
  • Met ~100% target schedule by developing and qualifying transceiver products for data centers

Confidential, Sunnyvale, CA

Senior M&A Project Manager

Responsibilities:

  • Developed post-acquisition process to integrate acquired entity into Confidential Sales that supported growth:
  • Constructed integration project plan to migrate, onboard, submit target SKUs in CPL, ensuring values were extracted until full integration on Business Day 1. Managed critical escalations as necessary
  • Tracked 100s of actionable issues to resolution and utilized SharePoint dashboard for status reporting

Confidential, San Carlos, CA

Senior Project Manager/Scrum Master

Responsibilities:

  • Managed the Enterprise Offer Platform (EOP) of Priceless Cities program, a payment processing project using Agile/Scrum method in a cloud environment that offered “priceless” user experience to cardholders that:
  • Resulted in product roll-out in 5 cities and improved user experience consistent with program goal
  • Achieved 9 releases in bi-weekly sprints with 12 developer team on customer-facing programs

Confidential, Pleasanton, CA

Senior Program Manager/Scrum Master

Responsibilities:

  • Partnered with developers in a PMO org. to build and deploy technology platform that allowed customers of telecom carriers to top-up prepaid mobile phones and gift cards from online POS websites and retail stores
  • Used Agile to implement tablet-based platform to deploy customer self-service capabilities in retail stores
  • Led releases at sustainable 2-weekly sprints, planning, stand-ups, demos, retrospectives, resolved blockers

Confidential, San Jose, CA

NPI Program Manager

Responsibilities:

  • Collaborated with Supply Chain, Engineering, Sales, etc. to redesign and implement Trade Agreement Act ( Confidential ) compliance initiative that targeted products for sale to Federal Government and enterprises.
  • Reviewed, updated PRDs, achieved sign-offs, improved product data for customer ordering experience for 3,000+ key architectures, and streamlined business processes that enabled practical solutions
  • Eliminated manual tools and processes; facilitated training for 220 individuals with 94% participation
  • Increased number of Confidential -eligible product offerings by 28% and drove 100% adoption rate by all Confidential

Confidential, San Jose, CA

Site General Manager

Responsibilities:

  • Directed hardware product development and short-run manufacturing of electro-magnetic interference (EMI) parts for key accounts such as Confidential, Apple, etc. in North America and Confidential .
  • Ensured efficient product development, testing, production and improved customer experience
  • Interacted with Contract Manufacturers to plan production ramp and addressed customer-facing needs
  • Managed product returns, inventory reconciliations, partnered with field engineers to achieve KPIs:
  • Transferred developed products into operations/sustaining and improved inventory management
  • Rapid turn-around of prototype products from 5 - 10 days to 3 - 5 days assuring balanced project costs
  • Aggressive on-time product delivery from 79% to 91% in 8 months to 94% within 13 months
  • Improved cycle counts from 75% to 91% in 90 days in material inventory optimization
  • Reduced customer complaints from 10% to < 2% (as percentage of customer orders) in 12 months
  • Used QAD, an ERP tool, for materials management and supported ISO 9001:2008 Quality re-cert program

Senior Program Manager

Confidential

Responsibilities:

  • Achieved rapid product turn-around and cost avoidance of more than $90k in 3 months, led NPI and deployment of 3D printing technology for parts development and production
  • Saved $250,000+ in six months through cost management strategies and process improvement programs

Confidential, San Jose, CA

Senior Program Manager

Responsibilities:

  • Led “Lean Forward” initiative that delivered process simplification, improved efficiency, and reduced cost
  • Launched initiative that offered distributors e-delivery option which cut lead time from 6 days to 2 hours
  • Deployed “whole offer” application that aligned purchase price to market price resulting in increased availability of product offerings, sales growth, and 15% year-over-year customer savings

Confidential, South San Francisco, CA

Project Manager

Responsibilities:

  • Led “Drop Ship Distribution” strategic initiative that achieved direct product shipments to end users: reduced distributor base by 33%; streamlined distribution of key products through key wholesalers improved order volume and accuracy at shorter delivery cycle time and substantial cost savings
  • Led 33-member team, implemented standardized processes in PMO and met GMP and FDA standards
  • Implemented new process and product introductions into production, validated product reprocessing that achieved $300,000 cost savings, ensured all products followed manufacturing process/regulatory standards
  • Coordinated new product launch activities for Avastin and Tarceva products achieving simultaneous product launch and shipment on day of FDA approval

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