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Senior Business Project Manager Resume

San Francisco, CA

SUMMARY:

  • Innovative Senior Manager with contract management, business process and large organization communication, sales operations, IT and computer engineering experience.
  • Stable leader, attentive listener, persuasive communicator, and 15+ years of driving cross - functional teams of up to 50 with up to 15 managers to deliver SaaS applications supporting up to $500M lines of business (LOBs) budgets of $18 million. Strong relationship builder, adept at partnering with clients, contractors, staff, vendors, and administration.
  • Proven financial analysis skills, including risk assessment, forecasting, and operational reporting.
  • Exceptional knowledge of hardware, software engineering, SDLC processes with energy and health care.
  • Experienced at scheduling large programs, critical path analysis and quality improvement tools, Ishikawa diagrams.Program Management SaaS Process Compliance Demand Management Health Care Energy Rebate Programs Gas Safety Full Project Lifecycle Engineering Team Management Agile Implementation Scheduling Resource Leveling Salesforce Cloud Vendor Management SAP

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco,CA

Senior Business Project Manager

Responsibilities:
  • Senior PM managing the M&A for Quote to Cash Sales Operation Xirrus Integration and leading several cross-functional teams from upfront planning, transformation of business processes, announcement, training, implementation and go live. Performed risk analysis on Product Operations impact to Q2C & channel operations business processes.
  • Established change control management between business and IT
  • Established documentation and templates for actions, decisions and risk management for RVBD M&A
  • Performed Lessons learned between marketing, manufacturing, Sales operations.

Confidential, San Jose,CA

Senior Project Manager

Responsibilities:
  • Established governance of the vendors SOWs between the CHI program management staff and vendors.
  • Negotiated and collaborated contract changes with vendors
  • Collaborated and led a business process design effort for leased equipment sales between 3 internal organizations and 3 external organizations (NetApp, ePlus, Conquest)

Confidential, San Francisco,CA

Senior Project Manager

Responsibilities:
  • Ensured compliance with Federal Confidential Regulatory Commission (FERC) ruling (2015) when expanded federal purchasing system to accept 5 nominations daily and passed SOX audits with no exceptions.
  • Enhanced Gas Clearance / Safety programs across distribution & transmission by managing on-time & within budget $1.7 M Gas Safety business process transformation Phase 2 (“Lock out Tag Out”)
  • Team struggled with producing concrete requirements. Using Agile, and SAP power workshops led a team of 5 senior business managers, 2 BA, 6 senior engineers to align distribution & transmission processes via SAP workforce management application.
  • Received Certificate of Appreciation from GAS distribution/transmission Head Executive
  • Recognized 5 times with "Good Project Management on Finances Forecasting" (2015)

Confidential, Pleasanton,CA

Staff PMO Project Manager

Responsibilities:
  • Defined single critical path for 1st call center health care deployment by collaboration with > 20 senior managers.
  • Under executive direction ran call control center defect tracking for the first go - live after program installed 800 servers of infrastructure across 2 active data centers within 18 months.
  • In a time critical and heated meetings - appointed by executive program director to report on go live defects with the customer and upper management.
  • NPI- Brought in by executive program director to make production-ready within 4 months the Quality call recording system (NICE) after a troubled implementation (failed by 2 previous senior managers) by leading team of 4 engineers and Vendor.
  • Improved call quality recording within next 10 months
  • Resolved PCI security issues and readied infrastructure for steady state
  • Cross-functional management between NICE patient call center records and KP’s enterprise integrated service bus.

Confidential, Newark, CA

Senior Marketing Program Manager

Responsibilities:
  • Received recognition for revenue increase of $25 M after established telemarketing & website campaign.
  • Utilized new StorEdge 9900 coupled with DR/BC and storage consolidation.
  • Devised global Communication Storage sales strategies & global events (America, EMEA, APAC) for Business Continuance / Disaster Recovery (StorEdge T3 & Storage Software) for channel partners, i.e. Vicom, Veritas
  • Increased Sun Sales personnel and channel partner’s storage solutions knowledge after deploying sales support desk & created website/blog
  • Hired and trained 4 engineering support personnel.

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