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 application Services And Support Resume



A demonstrated strong and dynamic leader of multi - disciplinary information technology teams who earns the respect and loyalty of subordinates, while projecting balanced self-confidence, authority, and enthusiasm to stimulate peers and staff to perform at a high-level. Maintains a high profile in organization effectively using power and influence to ensure the development and implementation of products or solutions that increase profitability, expand the customer base, and drive revenue growth. Possesses a solid technical knowledge of infrastructure technologies and virtualization technologies. Currently seeking an IT Sr. Leadership position.


Applications/Methodology: MS Office Suite (Excel, Outlook, Project, Visio, Word), .Net, SharePoint, Apple

Databases: Oracle, SQL, SQL/MX, SQL/MP, Teradata (V2Rn), SYBASE, MySQL, DB/DC, DB2

BC/DR: Well versed on Archer, Sustainable Planner, and SunGard LDRPS systems, FEMA, ICS, NIST, ITIL



Application Services and Support


Spearheaded the collaboration between IT and business stakeholders to design, implement and maintain the business application architecture for HPSJ that supports the company's business and operating models and the medium to long term strategic objectives of the company. Extensive experience with design and business process improvements, IT budgeting, and workforce management. Ensures the application infrastructure of HPSJ adequately addresses information security, privacy, regulatory and disaster recovery enterprise compliance. Leadership responsibilities for Application Development, Claims Benefit Plan and Provider Contract Configuration, EDI, Provider Data Maintenance, Business Intelligence/Data Warehouse and Analytics, and Quality Assurance; approx. 25 employees. Effectively manages external vendor relationships, to include vendor contract negotiations, statement of work (SOW) and software license deals. Built, scaled, and mentored a cohesive team of engineers and leaders.

Confidential,Elk Grove,California

Principal Owner and Executive Consultant


Provision business continuity management consulting services to various business organizations (private and public sector). Services include; strategy development; providing insight into best practices and compliance requirements. Developing requests for proposals/offers/information (RFP/RFO/RFI), as well as, writing proposals and statement of work (SOW) documents. Facilitating information gathering sessions; current state analysis, business impact assessments (BIA), gap analysis and joint application design (JAD) sessions. Present strategic plans, project status updates and financials to executive steering committees, contract review boards and at stakeholder meetings.


Sr. IT Consultant, BCP SME and Project Manager


as the key contributor of the disaster recovery services team, delivered strategic disaster recovery plan and tactical DRP in accordance with requirements of SIMM 65A and SIMM 70C, Risk Management Program, which includes policies, standards and practices, management responsibilities, information asset identification and classification, human resource security, physical security, information integrity and data security, access control, system development lifecycle security, incident management and disaster recovery program awareness.

Confidential,Rancho Cordova, CA

Sr. Project Manager


supporting the Sutter Health Enterprise Warehouse and enterprise decision supportsystem projects. Providing support to the PMO by managing the clinical system services and data online services/information management projects. Other responsibilities include; developing the executive leadership application development roadmap, EMPI transition plan, and successfully managing and implementing EPIC EHR Acute Care projects for CVR, PCR and EBR regions in alignment with the rollout schedule, while using enterprise project server and resource manager tools.

Confidential,Los Angeles, CA

Sr. BCP Specialist


Delivered direction specific to the IT disaster recovery strategic definition for the NFL.com website and Club Sites Platform to include; design and development of the logical disaster recovery plan and management of the solution architecture design for the physical layer technology stack components (Biometrics, Network, NetApp, Oracle E-Business Suite, Server, VMWare, and SAN Storage) using a five phased methodology approach in alignment with OCC Relationship Lifecycle.

Confidential,Folsom, California

Director, IT Application Engineering


implementing overall IT objectives, strategies and plans. Motivated highly skilled engineering teams to meet development standards and deadlines. Strategized, planned, organized, managed, and monitored suite of IT projects including new applications development projects and critical infrastructure changes. Demonstrated strong business acumen as a part of the executive management team. Managed; Production, Engineering, Technical Support, Online Advertising and the Quality Assurance teams. Demonstrated the ability to conduct product assessments and contract negotiation, as well as approvals. Evaluated technology solutions, selected technology vendors, negotiating contracts related to technology purchases, and maintained relationships with technology vendors through rollout of comprehensive vendor evaluation and relationship management program.

Confidential, San Francisco, California

Director, IT Decision Support and Product Implementations


Managed the development of user and web site statistical reporting systems, ensuring successful product implementations for United States and European product lines. Program/Project Manager responsible for global development and implementation of the Heat.net division, including implementation of the Heat.Net website. Manage all phases of the project lifecycle; forecasting, search engine optimization, planning, procurement (data center), design, development, regressiontesting, QA, implementation, and support. Implementation of data centers to support architecture design to ensure environment stabilization with server co-location at disparate Data Centers throughout the US. Ensure appropriate third party vendor involvement when implementing the product enhancements. Implementation included standing up data centers (servers, power, and network with redundancy). Large project, project timeline from planning to deployment approximately 12 months, IT budget of approximately $25M. Agile and Waterfall deployment methodology in alignment with system development life-cycle (SDLC).

Confidential, Concord, California

Project Manager (contractor)


Manage the BAMTRAC USA Virtual System 2000 Project. Develop Y2K Preparedness checklist, millennium timeline and the Y2K escalation matrix. Establish the in-house training program for new application developers. Provide team leadership. Allocate resources and responsibilities across departments to deliver business results and enable knowledge transfer between teams. Developed the conversion, implementation and test plan. Provided accurate estimates on work effort and resource requirements to develop project plan. Identified potential impact to other projects to identify risks and develop

Confidential, Walnut Creek, California

Technical IT Project Manager (contractor)


Provide dedicated project management support to the Auto Finance Group in-house proprietary applications. Responsibilities included; managing enhancement requests submitted through the service request work order process (via MS Access). Provide project management and subject matter expertise to develop business area requirements, technical design documents (including data diagrams), processing flow diagrams and conducting project meetings to ensure on-time delivery of enhancements. Coordinated QA and UAT with end users. The core team consisted of 7 IT resources. Implemented change management standards and release management to improve IT to business communications. Tandem SQL and AS/400 e-server environment


Systems Engineer (contractor)


Provide team leadership for the Corporate Treasury Liquidity Management Systems. Responsible for project development, system production support (CMS, DUEFROM, GCPHIST, LETSYS, and LMS) and making sure all SLO are 99.5%. Major Projects; GCPHIST Multi-Banking and LETSYS Affiliates. Department BC/DR subject matter expert. Also, conducted interviews and made recommendations for hiring.

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