SUMMARY:

• Confidential has 32 plus years of information technology experience in the areas of Project Management, SharePoint, Document Management, Customer Relation Management, CTI, Siebel Call Center, Siebel ePhama, Siebel Sales Force Automation, Siebel Analytics, ePricer Product Configurator and in setting - up of Gateway Server, Enterprise Server, Siebel Server, Web Server, and Database Server. SAP Financials, HR module, Systems Analysis, and Design & Implementation, often performing cross-functional roles.
• For the past few years, he has successfully managed and implemented various Siebel Applications. His Siebel implementations involved System installation and Configuration on Siebel 8 & Siebel 7.7, Siebel Sales Force Automation, Siebel Captive Finance, Siebel 7.5.3 (eAutomotive, eFinance & Analytics), Siebel7 ePharma, Siebel Life Sciences, Siebel 8.1, Siebel 8, Siebel7-CTI Call Center, Siebel Analytics 7.5.2 & 7.7, Siebel 6.0.1, 6.3, Siebel 2000/eFinance, and Siebel 99. He has a wide experience in SAP R/3 4.0, as HR functional consultant and a good functional knowledge of FI/CO and ABAP4.
• He has successfully performed in a number of consulting tasks as a Project Manager, Technical Team Lead, Technical expert, Siebel Solution Architect, Business Analyst, Siebel-CTI Lead, Siebel Analytics Analyst, End-User Trainer and Application Development Specialist.

PROFESSIONAL EXPERIENCE:

Confidential,Albuquerque,NM

Systems Analyst

CRM Application Analyst - System Admin for SharePoint 2010, provide user support on the existing application and managing new implementation of SharePoint 2013 and co-ordinate with different vendors. Support PEL/Content Management application. Working on new installation of SharePoint 2013, working with vendors and infrastructure team on the logistics and setting up the Governance Model for the entire organization. Evaluation of SharePoint Migration tool, perform Migration from SharePoint 2007 to SharePoint 2013. Project lead for Siebel8.1 implementation. Responsibility includes staffing, coordination and managing integration consulting teams, manages user exceptions, technical design reviews, preparing the project plan and working with third party vendors. Provide the Siebel & CTI solution. Train and support the Siebel Call Center and EWCM team. Lead the business meeting and reporting to the upper management and project budgeting.

Confidential,Chantilly,VA

Project Manager

Managing three Siebel 8.0 base Call Centers for TSA. Responsibility includes staffing, preparing the project plan and managing the team of 10 consultants, on going enhancements, managing third party vendors and providing the solution. Lead the business meeting and reporting to the upper management and project budgeting.

Confidential, Albuquerque, NM

Development Manager

Duties involved - Staffing, preparing the project plan and managing the development and implementation of the Siebel 8.1, providing the solution. Lead the business requirement gathering sessions. Managing on-shore and off-shore development team of 20 consultants.

Confidential,Albuquerque,NM

Solution Architect

Siebel CTI configurator to integrate Genesys Gplus 7.5 adaptor with Siebel 8. Duties involved - gathering business requirements, developing functional & technical design documents, setting up the Siebel 8 environment, installing Siebel ePharma Sales environment and the Genesys components & Gplus adaptor and a prototype, liaison with users, and product configuration/customization as per business requirements.

Confidential, Austin, TX

Sr. Functional Configurator

Worked as a lead CTI configurator to integrate the Avaya CT4S7 with Siebel 7.5.3 for the Tampa call center. Duties involved - gathering business requirements, prototype, liaison with the vendor (Avaya), installation and product customization as per business requirements.Worked in the SOSI team L3 support group. Actively involved in leading the team to resolve production issues, assigning the work schedule to the team, construct SQL queries to be run in production environment, identify the production defects to enhance the system, and working on major enhancements for the current and future releases. Worked very closely with DBA’s to resolve production issues. Lead the team of seven consultants for R2 release created and maintained EBN workflows, outbound Email Templates.

Confidential

Sr. Consultant / Siebel Architect / Configurator

Responsibilities included developing the project plans, gathering requirements from key users, developing the Siebel-CTI solution/design document and CTI Operations Guide for the client. Meeting and co-coordinate between Genesys and Siebel configuration team and client/user teams, assigning the work load to the team members. Installed and configured the Gplus Adapter for Siebel on Siebel7.7. Installed various components of Gplus on Siebel, modified the Out-of-the-box ‘DEF’ file to be integrated with Genesys and IVR application, setup Siebel Comm Server parameters for the call center and setup the Agent and Telesets in Siebel. Configured and customized the Siebel CTI Toolbar as per user requirements, and perform end-to-end testing. Developed prototype for the users. Modified existing Siebel workflows.

Confidential

Sr. Consultant

Gathered business requirements from key business users develop and maintain project plan, explained the key functionality of CTI to user community, created and developed the Siebel-CTI design document and CTI Operations Guide for the end users. Meeting and co-coordinating between Avaya and Siebel configuration team and client/user teams. Installed and configured the Avaya IC6 Siebel Adapter for Siebel on Siebel7.7 for the Call Center implementation. Work involves in installing various components of Avaya IC6 on Siebel, modifying the Out-of-the-box ‘DEF’ file to be integrated with Avaya IC6 and IVR application, setup Siebel Comm Server parameters for the call center and setup the Agent and Telesets in Siebel. Configured and customized the Siebel CTI Toolbar as per user requirements, and perform end-to-end testing. Developed prototype for the users. Modified existing Siebel workflows for Siebel first eMail Response.