SUMMARY:

• A highly motivated, passionate and resourceful Senior IT Program/Project Manager with proven business and results - oriented background who uses a strategic methodology to improve the efficiency of process and the quality of results enabling $20M global volume growth despite market downturn and decreased IT costs by 30% managing a global project team. Consistent in meeting project deadlines through careful requirements, resource and time management. Possesses strong ability to communicate, motivate, persuade & influence based on proven results.
• Effective at finding creative and effective solutions to problems and offers prospective employers the following:
• Business transformation, Merger & Acquisition, integration and change management
• IT infrastructure and software development project management
• Over 20 years of professional experience in Business and Information Technology
• Over 12 years of project management experience in IT and Business Transformation, SAP, IAM
• Over 10 years of project financial controls, project audit and financial analysis experience
• Over 7 years of application deployment, and SAP Mii project management experience
• Over 8 years of infrastructure implementation and data center move experience
• Experienced Enterprise Project/Program Director in global organizations for over 12 years managed over 98 major projects
• Over 5 years of experience working in non-for profit government colleges, Biomedical and Pharmaceutical industries
• Over 2 years of experience migrating traditional request management systems and ERP solutions to the cloud i.e. SAP, Microsoft Dynamics AX, JD Edwards, NetSuite
• Over 2 years experience implementing school management systems all over USA.
• Over 2 years of Identity Management experience with ORACLE.
• Over 6 years of experience working in manufacturing, mining and industrial settings

PROFESSIONAL EXPERIENCE:

Senior Project/Program Manager

Confidential, Woodland Hills, CA,

Responsibilities:

• Managed a global program regarding Identity and Access Management upgrade.
• Initiated the PMO and its artifacts for this program
• Completed a thorough business impact analysis
• Identified, proposed and confirmed an engagement model between project team and business
• Created all schedules, and templates for all project managers to utilize
• Created a single source for project schedule between vendor and lines of business
• Lead all IAM access certification, privileged access management, role based access and single sign-on activities on behalf of Confidential delivery team.
• In charge of delivery of the overall program, setting the communications and change management precedence.
• In charge of setting up the Change Advisory Board (CAB) for the program globally.
• Reported to the Senior Vice President of Confidential (Risk & Compliance) as the program sponsor
• Managed the vendor’s team of 7 Sr. Analysts, 10 business units leads VPs and Directors, team of 4 Sr. Business Analysts, and 4 Sr. Project managers as well as one Offshore outsourcing site for all QA and Operationalization activities of the program.
• Successfully improved processes and increased stakeholder’s involvement and awareness.
• Successfully coordinated and adapted all compliancy tasks with Internal and External Audit Committees for near zero audit findings during quarterly and annual audit cycles.

Senior Program Manager

Confidential, El Segundo, CA

Responsibilities:

• Launched key initiatives by leading a project team consisting of internal and external resources, coordinating with third party partners (data aggregators, call centers, et al), and working with internal functional departments (Marketing, Sales, Customer Service, Vendor, Legal, IT)
• Developed, managed, and prioritized tasks and resources using MS Project
• Monitored, analyzed and communicated program results both formally and informally on a consistent basis
• Managed a team and determine how best to prioritize workload in terms of impact
• Evaluated business unit decisions to ensure they are in the best interest of customers and company goals
• Identified real and potential problems; provided alternative solutions and report to Senior Management as needed
• Developed and maintain standard project documentation - project plans, agendas, action items lists, business rules/requirements. Ensure the Direct Sales team follows the departmental guidelines and utilizes approved project documentation.
• Prepared launch go/no go checklists, review all IT specification requirements and create contingency plans
• Ensured the team participates in UAT for your respective area as well as globally

Senior Program Manager

Confidential, Thousand Oaks, CA

Responsibilities:

• In charge of crafting and scheduling transition type activities and finalizing a plan.
• Accountable for vendor management across 5/10 Centers of Excellence
• In charge of aligning expectations, meeting milestones, and ensuring quality gates are passed and knowledge is handed off from the previous outsourcing partner to the new partner.
• Aligned vendors’ project office with the internal PMO at Confidential and worked closely with the Transition Management Office in order to transition over 600+ business critical applications globally.
• In charge of the overall migration and integration of the development and support enterprise resource management from HP to Cognizant outsourcing partners
• Managed the relationship between 2 major outsourcing partners and Confidential .
• Managed RAID log for the program and all associated complexities
• Accountable for Facilitating, identifying and communicating actions, risks, decisions, & issues
• Accountable for executing, and following up with team members on deliverables
• Accountable for reporting project status, accomplishments and next steps
• Responsible for cost and budget analysis.
• Managed the securing and connecting of the 3 CTS Indian Sites to Confidential using Short and Long-term solutions (VPN - MPLS) for securely allowing the 600+ applications to be managed by offshore engineers under the imposed SLA. Worked in collaboration with Confidential, AT&T, CTS and HP teams.

Senior Project/Program Manager

Confidential, Torrance, CA

Responsibilities:

• Manages the RFI/RFP/Deployment process for an Enterprise wide ORACLE Identity Access Management (IAM) project.
• Successfully managed the vendor selection process
• Shortlisted 7 qualified vendors to 2 finalists using quantitative and qualitative questionnaire and analysis.
• Defined the criteria and develop requirements for RFI/RFP based on IAM and business/IT requirements and knowledge.
• Used strong technical writing skills to create high quality documentation and presentations.
• Facilitated Request for Information and Request for Proposal.
• Created Statement of Work (SOW) for an enterprise wide global project.
• Accountable for resource and stakeholder management
• Responsible for vendor management
• Responsible for procurement and legal activities
• Conducted all project planning and initiation sessions with selected vendors
• Conducted Phase I implementation of Oracle IDM/IAM system into Toyota North America for single sign-on between dealers, customers, suppliers, employees, partners and vendors. Affected audience was 2.4M users.

Senior Program Manager/Portfolio Manager/PMO

Confidential

Responsibilities:

• For this is very complex project with included merging of over 11 governing bodies and equal voices in charge of managing a Real Estate Consortium program to modernize, centralize and upgrade the enterprise financial and resource management systems as well as the customer relationship management application systems for provinces of BC and AB.
• This integration of IT and business processes included 17 real estate boards and organized real estate authorities nationally.
• Accountable for stakeholder management, application deployment, resource management, financial and cost controlling, issues, risk and decision logging, change management, reporting, and program approach redesign.
• Lead the program which is over $7M in total worth with 7 project managers, 8 business analysts and over 40 functional leaders that directly reported to the project.
• Lead the team of internal SME’ s, technical resources, application developers, PMs, and BAs in design, deployment and UAT
• Created templates and oversaw the creation and on-time completion of all project logs, status reports and project charter, governance and communication protocol documents.
• Lead all business (RFP) and technical requirements gathering workshops.
• Ensured the on-time and on-budget delivery of the CRM (Aptify) and ERP (Netsuite) projects within the PMO application projects
• Resulted in proper alignment of the project team, cost structure, cost control, and accurate estimation of the project timeline, and resources needs. Project is still implementing
• Lead the shared services infrastructure procurement, implementation and assembly for the real estate consortium

Senior Project Manager

Confidential

Responsibilities:

• Accountable for scheduling, and/or attending project meetings; preparing agendas, minutes, project plans,
• Responsible for streamlining manufacturing design practices using collaborative software systems and digital design packages
• Learned all about manufacturing internal and external processes, outsourcing of redundant work
• Oversaw financial/risk analysis, budgeting
• Accountable for Facilitating, identifying and communicating actions, risks, decisions, & issues
• Responsible for following up with team members on deliverables
• Responsible for reporting project status, accomplishments, issues, and next steps

Senior Program Manager

Confidential

Responsibilities:

• Held accountability for a $15M project budget, overseeing financial/risk analysis, budgeting, operating system and implantation of a Treasury, accounting, and risk management and application deployment systems for all credit union central banking systems across Canada.
• Replaced and successfully integrated 22 odd disparate manufacturing systems and over 200 manual processes with one single through and through SAP Enterprise Resource Management and manufacturing Mii over $72B in revenue internationally.
• Created templates and oversaw the creation and on-time completion of all project logs, status reports and project charter, governance and communication protocol documents.
• Lead all application design, and deployment activities coordinating resources between the vendor and IT department
• Lead all business and technical requirements gathering workshops. Lead all business (RFI/RFP) workshops.
• Lead a team of 17 business, 35 technology members, 4 senior business analysts, and 2 project coordinators and reported directly to the CEO, COO and CFO.
• Resulted in establishment of a fixed cost project with the vendor, proper project organizational structure where the functional leads accept the developed functionalities not the IT groups only, as well as successful completion of the project within cost, established timeline and budget.

Sr. Project/Program Manager

Confidential

Responsibilities:

• Provided IT project management, task, resource, and budget management for an enterprise IDM, acquisition of Elk Valley Coal Company and an IDM project.
• Provided coaching and mentoring to junior PM's and project team members
• Supported management of project dependencies within other groups as well as other departments in highly complex and very political environment.
• Performed Gartner IT Cost Benchmarking against other mining/resources companies in their category
• Lead company’ s first RFI/RFP process for hardware vendor selection and content filtering devices
• Managed hardware and software virtualization project using NetApp, Netbackup and VMWare, Hypervisor as part of the merger and IT integration to lower cost of support and ease of integration.
• Lead the hardware replacement and Windows 7 roll-out across the organization 11,000+ users $4.7M
• Supported project initiation activities and processes such as creating business case, requirements gathering, business analysis, and identification and qualification of sponsors and stakeholders.
• Lead all business and technical requirements gathering workshops
• Lead Enterprise Content and Information Management Program - Sharepoint 2010 $4M
• Lead application development, roll out and migration of SharePoint upgrade across the enterprise
• Lead Enterprise Search Project (needs analysis, vendor selection, POC, Contract Negotiations, Implementation, Analysis, Pilot testing and full roll out, and support across the organization
• Held accountable for successful project delivery through disciplined project management processes and close collaboration with the business units throughout the organization
• Lead all of the application development and deployment for the Information Management and document management project for Teck’s largest mining projects ($4 Billion) in The South America
• Lead a team of 5 application developers, 2 SharePoint architects and about 3 business analysts to ensure the business requirement align with the application capabilities and deployment was on target and in accordance to the client’s expectations
• Coordinated Steering Committee and sponsorship for projects within various business groups
• Facilitated program and project portfolio risk management process
• Played a key role in building an approval system in Major Expenditure Request process within Teck.
• Lead the resource allocation, hiring and management of all program and project related resources above.
• Planned and executed three major outsourcing contracts for manufacturing of materials and IT. Lowered project tax obligations from 35% to 10% for the Southern American arm of the company, delivering $4M in savings by instituting tight financial controls, financial forecasting such as Earned Value Analysis, and proper estimation of resources for the projects.

Program Director/PMO (Global Project Services)

Confidential

Responsibilities:

• Lead company wide IT integration as part of the acquisition of three international companies in 18 months.
• Integration tasks included IT infrastructure, application support and outsourcing
• Lead the application development and deployment of a home grown CRM and Marketing intelligence tool using the MS CRM and Eloqua system with 11,000 micro sites
• Initiated and assembled a successful PMO Office - Lead all business and technical requirements gathering workshops in order to align them closely with the business strategy and direction.
• Collaborated with other senior Intrawest/Playground leaders (CFO, COO, CEO, President) across the company to successfully develop a long term vision and strategy for various sales and marketing systems to reduce cost of IT by 30%.
• Supported project initiation activities and processes for all outsourcing and insourcing - migration to external data centers and then migration back to Intrawest’s newly built data center in Vancouver, BC.
• Lead a multi year telecommunication program with various LAN/WAN upgrade projects globally using an MPLS cloud as a foundational network in order to build other VoIP, Satellite, Microwave and unified messaging systems using quality of services (Q0S) with defined bandwidth
• Lead the research of breakthrough technologies and new technical ideas such as VoIP integration into cloud computing technology for CRM and Market Intelligence Systems that can benefit Playground’s unique business model and adapt to new prospects’ method of research and purchase. This initiative increased global real estate sales by 20% in comparison to previous years.
• Lead all of the data center move and hardware infrastructure procurement, and implementation projects for Intrawest globally.
• Lead all application development, integration and upgrade of ERP system and development of executive dashboards using JDE & Business Objects
• Coached and lead the project management team of PMs/BAs and provided guidance in order to increase effectiveness and create urgency to learn. This resulted in 35% increase in work efficiency of resources.

Sr. Project Manager

Confidential

Responsibilities:

• In charge of managing and in-time delivery of implementation of over 400 servers in Prod and Staging environment in an e-commerce setting using Virtualization, Quantum, Data Domain, NetBackup, NetApp, Citrix, Amdocs, SAP and EMC Remedy.
• Responsible cloud bases data synchronization between corporate servers and mobile devices all systems engineering for Pacific North West (in North America) and Western Europe.
• Responsible for development of plan, execution and integration of various enterprise software systems using SDLC.
• In charge of budgets in excess of $10M, resources globally spread and multiple stakeholders
• In charge of data center securitization, infrastructure implementations, resiliency planning and relocation from Alberta Health, Neteller, and Air Canada into Calgary Information Data Center (CIDC). This project entailed learning in depth knowledge of Alberta Health Care and their information systems landscape HMIS CERNER and MEDITECH Systems. Learning and reengineering their business rules and processes in order to suite a more automated and centralized theme. Business and IT resiliency, contingency and disaster recovery were also part of this project.

Project Manager

Confidential

Responsibilities:

• Project Manager in charge of all aspects of remote access redesign and implementation of a software-less security authentication portal that enabled all healthcare providers to view patient's information securely and independently. This project was the initiation of the Patient-One-Record, which has now evolved to other more sophisticated project.
• This undertaking allowed for 60-80% faster response to all critical injuries/sicknesses that required physician’s immediate response. Systems

Program Director

Confidential

Responsibilities:

• In charge of RFI/RFP drafting and tendering to all major VoIP companies globally.
• In charge of design, implementation and project management of Siemens’ FIRST VoIP System in North America.
• Reduced headcount of one FTE agent per 1000 work orders. Over all the ROI of this project paid for the R&D costs in 12 months.

Sr. Business Analyst-Project Manager

Confidential, Burnaby BC

Responsibilities:

• Played a leading role in securing a new Enterprise Software Solution school management system account worth over $US 4.2M by presenting to a non-technical audience, prepared business analysis, and responded to subsequent FRI/RFP proposals.
• Managed implementation for state of Hawaii, City of Memphis, and State of Alaska district and K-12 school management systems
• Provided integration into corporate ERP (JDE) systems and creation of BI tools for better decision making to Crystal Enterprise

Business/Systems Analyst

Confidential, Vancouver, BC

Responsibilities:

• Started at a junior analyst working on desktop and then server roll-outs. Lead smaller analysts groups and practicum students and then promoted to lead the ever-greening project for all PCs globally.
• Lead the Y2K rollout of systems and vital applications within the Canadian Offices Nationally.
• Supported all financial and ERP type applications for the company nationally