SUMMARY:

• Big picture strategist and a dynamic Project Management Professional with over 15 years diverse experience with a successful track record of implementing multi­million dollar projects from original conception through final implementation.
• Diverse set of responsibilities in managing Healthcare and Financial Software applications that includes design, structured testing, troubleshooting and support; project and staff management.
• Proven record of success in fully assessing and meeting sponsor/stakeholder expectation; identify loss revenues, planning and managing complex projects; process development, team building and motivation, and training/supporting end users.
• Exceptional work ethic with the ability to effectively manage multiple projects simultaneously and learn new technologies.
• An effective communicator with a proven ability to influence decision makers. Pursuing certification in Project Management
• On Time/On Budget Project Delivery
• PMI, Agile/Scrum, Waterfall, SDLC methodologies
• Global and Domestic resource management
• Client Assessment
• Project Planning, Execution and Controlling managing: scope, cost, time, quality, issues, risk, dependencies, resource, communication and stakeholders
• Ability to Develop Processes for Complex Initiatives
• Practical Problem ­Solver with Exceptional Analytic Skills
• Detailed Project Documentation and Status/Progress Reporting
• Managing Customer and Vendor Relationships

TECHNICAL SKILLS:

Platforms: Windows NT, OS/2, Windows

Tools: PMO, Capability Maturity Model (CMM), PMBOK, PMI, Microsoft Project, SDLCWaterfall, Agile/Scrum, NIKU/Clarity, SharePoint, Microsoft Office (Excel, VisioWord, PowerPoint), Rally, Mainframe, Client - Server, UNIX, Oracle, SQL, HTMLWindows XP Professional, Sarbanes­Oxley, Global Off shoring, Training Development

PROFESSIONAL EXPERIENCE:

Confidential, Snellville, GA

Senior Project Manager/Contractor

Responsibilities:

• Managed stakeholder and sponsor expectations, maintained project documents, facilitated project meeting and was proactive in mitigating issues and risk.
• Managed project team to develop and implement an application to interface with the financial services client database which ensured up to date and correct entry of customer information using Waterfall and Agile models, SDLC development methodology and Rally development software.
• Provided project leadership to develop an automated system for the creation of mutual fund accounts, variable and term insurance policies, variable annuity and various other brokerage accounts.
• Managed project team to develop and implement an application to generate monthly review letters and quarterly newsletters for clients.

Confidential, Chattanooga, TN

Senior Technical Project Manager/Contractor

Responsibilities:

• Managed stakeholder and sponsor expectations, managed change control, maintained project documents, facilitated project meetings and daily stand­ups, and was proactive in mitigating issues and risk.
• Successfully managed an infrastructure telephony/IVR upgrade of a CIS server and desktop infrastructure from Interactive Intelligence (Ver. 3 to 4.0 SP3) which had significant changes to the structure (database and components). Project had application impacts to Desktop (DORA) UI used by 1300 contact center agents at 32 Contact Centers.
• Managed projects to provide new development and maintenance updates to IVR system.
• Managed design thru implementation of the Simplified Offering Discrete portfolio projects for updates to provisions/values for RER and Admin. Project created the ability to offer a streamlined guaranteed issue offering with limited benefit options on an employer’s benefit administration system (hosted).
• Managed agile project from initiation thru implementation to build product features and capabilities to enable automated support of simplified offering programs on the Voluntary Benefits Common Platform ( Confidential ).
• Successfully managed development thru implementing quarterly maintenance releases within the Claims Process Simplification program for the NaviLink application.
• Lead a team of business and technology resources to develop a solution using Scrum methodology for the mission critical, CCP Paid to Date project, for multiple business organizations to correct gaps/discrepancies in broker compensations and premiums, coupled with complexities of both the system and business processes.
• Utilized Clarity, Microsoft Project and other applications for producing project matrix and status reports on the health of the project.

Senior Project Manager/Consultant

Confidential, Atlanta

Responsibilities:

• Performed current state analysis via a technical assessment and overview of an existing system and identified deficiencies and provided alternatives for a new solution that would meet the organization's needs.
• Manages maintenance upgrades to current system utilizing PMI concepts and Confidential processes.

Confidential, Snellville, GA

Managing Co­Founder

Responsibilities:

• Managed tasks to establishing nonprofit organization and obtaining Nonprofit 501(c)3 sanctions.
• Developed and executed plan to solicit donations from private individuals and corporations for shoes and/or funds used for shipment and acquisitions.
• Developed business plan with internal focus for organization goals and external focus for stakeholders (donors and clients).
• Shipped over 3000 pairs of shoes and other items (to date) to APO in Kosovo, Afghanistan.

Confidential, Atlanta, GA

Project Manager

Responsibilities:

• Managed portfolio cost budget to allocate overall cost estimate to individual tasks.
• Produced project status reports, managed resources, mitigated issues and risk with emphasis on SDLC.
• Successfully managed scope for program/project and change management with customer representatives that resulted in projects being delivered on time and within budget.
• Developed a time sheet reporting process for off­shore/global resources to ensure accurate accounting of invoice verification and project resource hours.
• Participated in a corporate wide business initiative to gather requirements and implement changes for security and reporting as mandated by the American Recovery and Reinvestment Act (ARRA).
• Managed Confidential ’s pilot project activities for Vanderbilt University Medical Center in implementing a major release of Admin­Rx Handheld in four units of the hospital.
• Enhanced relationships with Confidential and Third­Party development partners that resulted in on­time delivery of the Admin­Rx Handheld and Mobile Physician Portal projects.

Confidential, Atlanta, GA

Senior Project Manager

Responsibilities:

• Developed inputs to an integrated project plan to design, build and upgrade an entire infrastructure for the Atlanta and Birmingham Internet data centers.
• Managed scope for program/project and approvals for scope changes with customer representatives.
• Ensured projects completed on schedule and final product met the business, technical and established quality requirements.
• Participated in the successful Work Plan data conversion for Niku/Clarity application.
• Developed application flowcharts and documentation of the FDB programs for the Horizon and Nova Project efforts.
• Ensured Software Configuration Management processes have been followed by the program.
• Managed team to develop maintenance upgrades for the IVR system within the Customer Contact Center. Provided Leadership and Training to Team Leads.
• Managed projects from initiation thru implementation utilizing the SDLC development methodology and Waterfall model.
• Implemented Project Management and Change Management processes in an environment where none were previously utilized.

Confidential, Atlanta, GA

Business Analyst

Responsibilities:

• Conducted interviews with customers to gather requirements and interpret feedback to in corporate into Concept Model.
• Made product recommendations based on business analysis and RFP vendor response evaluations.
• Created current state and desired state (To­Be) business process flow matrix that identified existing problems within the process and established organizational alignment.
• Managed the development of estimates for the program effort.

Confidential, Atlanta, GA

Project Manager/Senior Application Expert

Responsibilities:

• Lead analyzing business requirements to design system features and functions to meet the requirements for an entire project.
• Managed the highest number of defects corrected for multiple products in scheduled customer Service Packs and Maintenance releases. Consistently met Confidential performance goals by ensuring code corrections were tested and product defects completed on or before scheduled due dates.
• Established guidelines and procedures for Product Maintenance department.
• Developed and executed unit, integration, migration, regression and system test plans for multiple integration modules.
• Managed the defect tracking process, which included reproducing defects, working with development resources to analyze problems, assigning coding tasks and testing code corrections.
• Made product level design recommendations based on business analysis.
• Applied expertise and understanding for assisting in setting project direction for lower level project members by taking a leadership role.
• Participated in design and code reviews. Addressed potential problems and deviations from project plan at an early stage.
• Served as an application resource and mentor for Customer Support and Maintenance organizations.
• Worked with the appropriate organizations within the Confidential to obtain the desired outcome concerning issues that arose in Support and ensured the assignment of proper resources.
• Gathered maintenance requirements and standards and provided valuable input for the development of a web­ based internal defect tracking Maintenance/Support tool.
• Assisted in the re­engineering of maintenance processes by identifying the requirements and formulating project plans to meet the Confidential and department objectives.