Salesforce Administrator/Associate Project Manager Intern Resume Washington, DC - Hire IT People

SUMMARY:

I am an Information Technology (IT) project analyst. I have three years of experience in project analysis and management, and cloud - based IT solutions. I am proficient in the software development lifecycle (SDLC), project management lifecycle, organizational design, and IT governance. I am an effective communicator - orally, nonverbally, and in written form. I have a high level of business acumen, and I provide exceptional customer service in an effort to achieve quality results and deliverables. I am a thought-leader, and I understand the importance of being proactive to support the mission of the respective organization.

IT PROFICIENCIES:

IT Governance
Organizational Design
Project Management Lifecycle
SDLC

TECHNICAL EXPERIENCE:

Operating Systems: McIntosh and Windows

Software: Microsoft; Word, Excel, PowerPoint, Outlook, and SharePoint

CRM: Salesforce Nonprofit Success Pack, Springboard, and Salesforce Marketing Cloud

Languages: Structured Query Language (SQL), Python, C

EXPERIENCE:

Confidential, Washington, DC

Salesforce Administrator/Associate Project Manager Intern

Responsibilities:

Provide project management support, such as, planning; scheduling, estimating; costing; project accounting; and risk analysis.
Implemented the following customer relationship management (CRM) software migration for 100+ employees from Convio to:
Salesforce Nonprofit Success Pack
Springboard, and
Salesforce Marketing Cloud
Implementation of the afore-mentioned CRM software led to better visibility into company-specific metrics, customer usability, and an enhancement in data integrity and validation.
Provide technical advice related to software security and vulnerabilities.
Responsible for implementing a means to enhance user experience, manage reporting, and track volunteers, donators, and coalitions.
Plan and execute meeting logistics with Chief-level executives, senior level vendors and internal employees.
Brief Chief-level executives, senior level vendors and internal employees to keep the implementation and delivery of the project on time and within scope.
Serve as the vendor liaison for all CRM software products.
Create and maintain project management database to monitor governance and project timeline.
Develop business processes from power users of each software to identify training requirements.
Manage training logistics and create custom documentation to give users a hands-on and thorough learning experience.

Confidential, Washington, DC

Administrative Analyst

Responsibilities:

Advised executive management of potential overruns or imbalances in program budgets and accounts and made recommendations to meet cost commitments.
Evaluated and analyzed actual financial performance against forecasted goals to assist Directors in refining budgeting methods and assumptions.
Processed accounts payable and receivable in QuickBooks to reconcile the business account and rectify previous processes.
Developed cost cutting strategies by refining storage space and inventory processes.
Performed asset management responsibilities by managing inventory for the remodeling of the United States Air Force Academy Cadet Chapel to have a reference for every item.

Confidential, Columbia, MD

Project and /Sales Associate

Responsibilities:

Launched the first Confidential storefront, resulting in a 50% increase of e-commerce shoppers joining the membership program.
Developed marketing/action plans, communication, and program delivery systems.
Developed cross-promotional marketing activities for the organization.
Exceeded sales quota by more than 20% by building interpersonal relationships with customers to develop and increase customer loyalty.
Responsible for asset management of new merchandise by cataloging incoming shipments
Responsible for marketing strategy for product placement.
Strategized the distribution of merchandise in store to improve customers’ experiences and increase conversion rates.

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Salesforce Administrator/associate Project Manager Intern Resume

Washington, DC

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