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Salesforce Administrator/associate Project Manager Intern Resume

Washington, DC

SUMMARY:

I am an Information Technology (IT) project analyst. I have three years of experience in project analysis and management, and cloud - based IT solutions. I am proficient in the software development lifecycle (SDLC), project management lifecycle, organizational design, and IT governance. I am an effective communicator - orally, nonverbally, and in written form. I have a high level of business acumen, and I provide exceptional customer service in an effort to achieve quality results and deliverables. I am a thought-leader, and I understand the importance of being proactive to support the mission of the respective organization.

IT PROFICIENCIES:

  • IT Governance
  • Organizational Design
  • Project Management Lifecycle
  • SDLC

TECHNICAL EXPERIENCE:

Operating Systems: McIntosh and Windows

Software: Microsoft; Word, Excel, PowerPoint, Outlook, and SharePoint

CRM: Salesforce Nonprofit Success Pack, Springboard, and Salesforce Marketing Cloud

Languages: Structured Query Language (SQL), Python, C

EXPERIENCE:

Confidential, Washington, DC

Salesforce Administrator/Associate Project Manager Intern

Responsibilities:

  • Provide project management support, such as, planning; scheduling, estimating; costing; project accounting; and risk analysis.
  • Implemented the following customer relationship management (CRM) software migration for 100+ employees from Convio to:
  • Salesforce Nonprofit Success Pack
  • Springboard, and
  • Salesforce Marketing Cloud
  • Implementation of the afore-mentioned CRM software led to better visibility into company-specific metrics, customer usability, and an enhancement in data integrity and validation.
  • Provide technical advice related to software security and vulnerabilities.
  • Responsible for implementing a means to enhance user experience, manage reporting, and track volunteers, donators, and coalitions.
  • Plan and execute meeting logistics with Chief-level executives, senior level vendors and internal employees.
  • Brief Chief-level executives, senior level vendors and internal employees to keep the implementation and delivery of the project on time and within scope.
  • Serve as the vendor liaison for all CRM software products.
  • Create and maintain project management database to monitor governance and project timeline.
  • Develop business processes from power users of each software to identify training requirements.
  • Manage training logistics and create custom documentation to give users a hands-on and thorough learning experience.

Confidential, Washington, DC

Administrative Analyst

Responsibilities:

  • Advised executive management of potential overruns or imbalances in program budgets and accounts and made recommendations to meet cost commitments.
  • Evaluated and analyzed actual financial performance against forecasted goals to assist Directors in refining budgeting methods and assumptions.
  • Processed accounts payable and receivable in QuickBooks to reconcile the business account and rectify previous processes.
  • Developed cost cutting strategies by refining storage space and inventory processes.
  • Performed asset management responsibilities by managing inventory for the remodeling of the United States Air Force Academy Cadet Chapel to have a reference for every item.

Confidential, Columbia, MD

Project and /Sales Associate

Responsibilities:

  • Launched the first Confidential storefront, resulting in a 50% increase of e-commerce shoppers joining the membership program.
  • Developed marketing/action plans, communication, and program delivery systems.
  • Developed cross-promotional marketing activities for the organization.
  • Exceeded sales quota by more than 20% by building interpersonal relationships with customers to develop and increase customer loyalty.
  • Responsible for asset management of new merchandise by cataloging incoming shipments
  • Responsible for marketing strategy for product placement.
  • Strategized the distribution of merchandise in store to improve customers’ experiences and increase conversion rates.

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