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Project Manager - Pmo Resume

Tampa, FL

SUMMARY:

  • Accomplished and proven Senior Project Manager with 14 plus years’ experience coordinating multiple enterprise - level, complex, small and large scale multi-million dollar/multi-year projects from small private companies to large fortune 500 type companies with excellent communications skills at all levels of the organization.
  • Experienced managing technology projects from infrastructure and platform transitions to maintenance and implementations including internal and external multi-cultural global projects in the Insurance (P&C), Financial Services, Mortgages, Government, PEO & PPO, Manufacturing Supply Chain Management, Education, Background Screening & Fulfillment, Transportation and Software Development industries.

AREAS OF EXPERTISE:

  • Operational Enhancements
  • Platform Consolidation
  • Requirements gathering & document writing
  • Software & Product Development & Improvement
  • Risk Analysis & Management
  • Best Practices Management (BPM)
  • Customer Resource Management (CRM)
  • Imaging & Workflow (OCR/ICR/IMR)
  • Multi-cultural Management Experience
  • Release & Change Management
  • Problem Solving
  • Quality Control
  • Intelligence Gathering
  • Market/Competitive Research
  • Methodology (PMBOK)
  • PMO
  • Team Building & Management
  • Software Development Life Cycle (SDLC)
  • SCRUM/AGILE Methodology
  • Infrastructure Design, Build, Migration, Testing
  • UAT, SIT, Sanity, Smoke and UNIT Testing
  • Project Life Cycle
  • Implementations
  • Web Development
  • Application Development
  • Information Security
  • Data Conversions and Migrations
  • Enterprise Resource Planning (ERP)
  • Strategic Planning & Coordinating
  • Client Vendor Management
  • Security Information Analysis
  • Internal/External Investigations
  • OSS / BSS / Optimization and Fulfillment
  • PMO Program & Vendor Management
  • Relationship Building
  • Effective Communication
  • Flexibility & Adaptability
  • Software as a Service (SaaS)
  • Server (P2V) Migrations
  • Disaster Recovery
  • End User and Power User Training
  • Identity Access Management (IAM)

TECHNICAL SKILLS:

Tools: MS Project, Excel, Word, Visio, Access, Lotus Notes, SharePoint, Rolodex, Verify Direct, Advantage Direct, CHIEF, Salesforce, Visual Studios, TFS, Citrix, JIRA, HP PPM, HP ALM, Blue Works, Service Manager 9, DMS, Open Air, Google Drive, Sametime, Oracle PeopleSoft, Oracle Virtual Machine, Solaris, Enterprise Application Integration (EAI), Software as a Service (SaaS), SAP, IRIS, SOLARIS, WINDOWS, UNIX

Operating Systems: Windows 1998, 2000, 2003, 2007, 2008

Graphics & Editing Tools: Pencil, Balsamiq, Snag It, Mockup

PROFESSIONAL EXPERIENCE:

Confidential, Tampa, FL

Project Manager - PMO

Responsibilities:

  • Create a comprehensive Implementation Project Plan including a Scope Statement, Risk Register and Task Register
  • Establish requirements and baselines to define and manage key performance metrics
  • Work with Application, Security and other cross-functional teams to manage security risks and provide necessary support
  • Develop, initiate and maintained project schedule, project documents, and meeting notes
  • Identify project stakeholders and stakeholder requirements and negotiate project governance rules with these key individuals
  • Manage Proposal process for projects - accountable for generation of Engagement Proposal and Assessment
  • Work with Sourcing Management and multiple Vendor’s on generation of project SOU/SOWs
  • Establish and Manage projects and ultimately accountable for all project delivery - Initiate, Plan, Execute, Monitor, Close
  • Define and apply project approach (Waterfall or Iterative) methodologies
  • Perform Status Reporting, Project Procurement, Financial Management (actual, forecast, estimate to complete) and Stakeholder Management
  • Manage project execution and deliverables through Agile/Scrum methodoglies and acted as SCRUM Master for managing and prioritizing tasks, identifying impediments and providing estimates of activities
  • Lead and manage initiatives to ensure compliance with company standards and policies as well as regulatory requirements with a primary focus on reducing exposure to access privileged applications and environments
  • Identify process improvement opportunities, assess feasibility and make recommendations to leadership for consideration
  • Establish Communication and Escalation Plan and facilitate standing meetings
  • Identify Risks and create and maintain actionable Mitigation Plan and Issue Management -
  • Perform Quality Review of project deliverables outlined in the SOU/SOW
  • Escalate project issues with a contractual SoU/SoW impact to SLA Team
  • Manage transition to Support initiatives
  • Work with vendor and analyst teams to define and document functional and technical requirements
  • Manage all project components and deliverables for Infrastructure Projects
  • Migrate 141 PeopleSoft severs from physical to virtual (UPAS-Human Capital, Orbit, HRIS, HCG)
  • UNIX Migrations Implementations Project
  • Server Migrations P2V
  • Disaster Recovery
  • Hardware Procurement and Configuration
  • Human Capital - Contact Center Integration to West Cluster Project
  • Integrate Call Center
  • Implement SOPs
  • Train Staff

Confidential, University Park, IL

Sr. Project Manager - PMO

Responsibilities:

  • Create a comprehensive Implementation Project Plan including a Scope Statement, Risk Register and Task Register
  • Develop, initiate and maintained project schedule, project documents, and meeting notes
  • Identified project stakeholders and stakeholder requirements and negotiate project governance rules with these key individuals
  • Acted in an oversight and management role for all Property and Casualty data conversion and migration deliverables including testing, issue reporting; scripting and validation
  • Provided integrated change control via an established change request process
  • Performed on-going risk management analysis and planning
  • Facilitated all Power User, Train the Trainer, End User and UAT initiatives from planning, scheduling, logistics, resources to completion
  • Managed all deliverables for POS system integrations and PCI and ISO compliance and regulatory requirements with multiple product lines
  • Performed appropriate and timely follow-up with both the customers and internal areas to ensure project plan is progressing as scheduled; conduct meetings when necessary
  • Provided recommendations and communications for mid-course adjustments; act as the primary negotiator for conflict resolution
  • Conducted formalized post implementation customer satisfaction reviews

Confidential, Tampa, FL

Sr. Project Manager

Responsibilities:

  • Worked under the PMO within the Imaging & Workflow System Replacement Program, leading the US TA “Testing” and “Reporting” sub-streams
  • Replaced Scanning, Indexing, and Storage and Workflow software with upgraded/new products
  • Managed under PMO the change management efforts for business users to adopt the upgraded/new systems and processes
  • Managed triage and track all SIT, UNIT and UAT defects, issues, bugs, fixes in HP Quality Center
  • Utilized HP Quality Center and JIRA for tracking and reporting of testing progress
  • Managed sub-streams including relevant documentation, status reporting, meeting, delegation of tasks, and working with virtual teams internationally across different time zones based on PMO policy and guidelines
  • Replaced all functionality in the existing system, while seeking out improvements to the current process to determine if they can/should be included in scope
  • Utilized SCRUM Methodologies for managing and prioritizing tasks, identifying impediments and providing estimates of activities

Confidential, Tampa, FL

Sr. Project Manager - PMO

Responsibilities:

  • Identified issues and risks related to the sub-stream, including resolution and mitigation
  • Managed Business Analyst team for all enterprise-wide Finance Accounting projects which include Procure-to-Pay, Accounts Payable, Travel & Expense, SAP ERP integrations and SharePoint site development
  • Acted in an oversight role to assist in the completion of Use Case, User Story, BRDs, SRSs, FDDs and Functional & Process Flow Diagrams
  • Platform consolidation and migration to PeopleSoft (HRIS, HC, Financials)
  • Coordinated all SaaS initiatives from project start to close including discovery, analysis, recommendation, vendor selection, oversight, change management, budgeting/funding, cost benefit analysis, construction, deployment, project team management, resource, scheduling and production management transfer
  • Facilitated meetings, managed off-shore analyst and development resources within timeline, scope and budget
  • Managed analyst and quality assurance teams through testing, debugging, analysis, discussing implementation of new build integrations, interfacing and enhancing existing programs
  • Performed System, Unit and UAT Testing and trained local and remote resources on the application use and functionality

Confidential, St. Petersburg

Sr. Business Analyst - PMO

Responsibilities:

  • Supported Business Analyst teams through eliciting and gathering of requirements to meet financial client’s needs and specifications
  • Defined SCOPE and provide solutions to financial client through product enhancements, new design and fixes
  • Provided all phases of analysis including Discover, Define and Design
  • Managed the analysis efforts and provided day-to-day support of financial application systems
  • Created Use Cases, User Stories, BRDs, SRSs, FDDs, Business Requirements gathering, Functional Specs and Functional & Process Flow Diagrams
  • Managed the entire analysis and documentation business processes and writing of functional requirements
  • Created documentation that can be acted upon by technical team resources
  • Identified user authority and security levels for new lines of business which includes user group authority level, system access, security profiles

Confidential, Tallahassee, FL

Project Manager - PMO

Responsibilities:

  • Supported Business Analyst teams through eliciting and gathering of requirements to meet financial client’s needs and specifications
  • Defined SCOPE and provided solutions to financial client through product enhancements, new design and fixes
  • Managed the analysis efforts and provided day-to-day support of financial application systems including Discover, Requirements and Design
  • Created Use Cases, User Stories, BRDs, SRSs, FDDs, Business Requirements gathering, Functional Specs and Functional & Process Flow Diagrams
  • Utilized SCRUM Methodologies for managing and prioritizing tasks, identifying impediments and providing estimates of activities
  • Performed duties using Relational Databases including SQL Server/or Oracle; Web Technologies such as IIS, .NET, HTML, DHTML, XML/XSLT, VB Script/JavaScript, ASP, IE, Netscape; VB; Java; GUI Design Development;

Confidential, Jacksonville, FL

Project Manager / Sr. Business Analyst

Responsibilities:

  • Managed Supply Chain AMROS ERP project from inception to System, Unit and UAT testing
  • Worked with all stakeholders end users to identify functional deficiencies that didn’t align with business objectives
  • Performed testing for all ERP modules consisting of Procurement, POS systems integrations, Inventory, Account Payable, Finance Accounting, HR, Payroll, Training, Travel & Expense and Business Development/Sales and Marketing
  • Completed all stages of analysis (Discovery, Define, Design) and created BRDs, SRSs, FDDs
  • Identified business needs to determined solutions including systems components, process improvements, organizational changes, operational enhancements, platform consolidation, integrations, system interfacing, strategic planning, new application and system design/builds
  • Managed project team and stakeholders to successful delivery, increased production revenue, while reducing costs
  • Facilitated meetings and managed off-shore development resources within timeline, scope, budget

Confidential

Project Manager

Responsibilities:

  • Platform Consolidation
  • Migrate a large client base from an old Odyssey platform to a newer customized (Advantage Direct) platform for all HR background screening
  • Manage analysis and research efforts for understanding of all internal HR background screening products
  • Interview all stakeholders to elicit requirements and define scope
  • Oversee writing of all requirements documents (BRDs, SRSs, FDDs) to close gaps between business objectives and
  • Technology platforms
  • Operations Application Enhancements
  • Establish, integrated and maintained security controls standards for BPM regulatory compliance
  • Maintain all internal Operations Applications for team support (SharePoint, SAP, Lotus Notes, etc.)
  • Provide enhancements, support and cost benefit analysis to modernization projects that are envisaged
  • Create backlog of project(s) using a project road map
  • Provide leadership and directional management expertise to Business Analyst and Development teams including developers, programmers, architects, business analysts, quality analysts and quality control staff from project end to end
  • Perform discovery and analysis of internal and external data for quality improvement initiatives

Confidential, Sarasota, FL

Sr. Analyst / Project Manager - PMO

Responsibilities:

  • Managed all Service Oriented Architect (SOA), User Experience Design (UXD), User Interfaces (UI) tasks and deliverables for Property and Casualty projects
  • Increased product delivery substantially by implementing PMP, AGILE and SCRUM methodologies
  • Lead off-shore analyst and development teams and stakeholders from project end to end
  • Supported all analysis, research and discovery efforts of eliciting requirements from the business drivers to improve business processes and implement solution per client’s specifications
  • Managed all deliverables for POS system integrations and PCI and ISO compliance and regulatory requirements with multiple product lines
  • Acted as client (B2B) liaison Business Analyst Manager to gather essential business requirements (BRDs, SRSs, FDDs), understand user requests, provide risk analysts and formulate potential resolution for P&C projects
  • Worked with client personnel to identify required changes for product enhancements, fixes and new design/builds

Confidential, Riverview, FL

Owner

Responsibilities:

  • Utilized business development and relationship building skills to secure SLA agreements with Brokers and P&C product providers to establish business vertficals including Summit Holdings, Zurich, Safeco, Hartford
  • Provided all HR functions within organization including employment (hiring/termination), benefits, management of employee performance reviews, employee policies, safety policies, compensation and payroll while adhering to all OSHA, PSO, ISO and SOX compliance regulations
  • Managed all deliverables for POS system integrations and workflows
  • Elected as lead P&C agency for Alph & Beta deployment of agency management application and portal and dashboards
  • Provided business functional analysis for operational business development initiatives
  • Served as pilot agent for various commercial web based products to provide SOA, UI, UX design
  • Managed processes and established training program for new agency’s to integrate with user interface
  • Provided gap analysis recommendations and solutions for business process needs vs. application functionality

Confidential, Tampa,FL

Director of Marketing

Responsibilities:

  • For Mosquito Program (MPP), Railroad (RPP), Wholesale & Distribution (WDPP), Lawyers (LPP), Physicians (PPP)
  • Managed business development teams and producers from $490,000 to $4.8M worth of commercial revenue
  • Developed/integrated web based portals and dashboards for agency force for download, media alerts and reporting
  • Initiated client-agency user interface to support agency performance and increase program revenue from $490,000 to $2.7M

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