SUMMARY:

• Seasoned, results - driven IT strategist with over 20 years of progressive technical management experience in Healthcare and Banking industries. Specialist in infrastructure and relationship development and optimization, who is recognized for ability to successfully direct information technology and support service operations. Excellent problem management and leadership skills. Seeking to leverage my technical and professional expertise to grow in new role with your company.
• Proven ability to collaborate with multiple disciplines
• Deep Knowledge for providing Application Support and Management
• Good understanding of ITIL V3 lifecycles and processes
• Ability to coordinate with technical and non-technical audiences
• Ability to work within team environment
• IT Project and Relationship management

TECHNICAL SKILLS:

• Project and Relationship Management
• Windows NT, 2000, 2003, 2008, 2012 Server
• Windows 95, 98, NT, 2000, XP, Windows 7, 8
• Microsoft products (Word, Excel, PowerPoint, Access and Visio)
• VMWare vSphere 4.0, 4.1, 5.0, 5.1
• VMWare View
• HP server hardware and software platforms
• Cisco UCS server platform
• Edirectory for Netware
• Active Directory for Windows
• TCP/IP
• Network Load Balancing
• Apache/Tomcat
• Citrix
• Unix/Linux RedHat

PROFESSIONAL EXPERIENCE:

VP Application Support Manager

Confidentia

Responsibilities:l

• Manage activities related to maintenance of the application systems that are running the daily operation of the firm
• Manage the creation and maintenance of application Service Level Agreements, root cause analysis, management communication and client relationship management in partnership with Infrastructure Service Support team members
• Manage production changes made in accordance with lifecycle methodology and risk guidelines
• Coaching and mentor less experienced team members as well as overall team management responsibilities
• Manage risk and control compliance to departmental and companywide standards
• Implement financial control and budget management
• Manage client centric environment for work with teams and contributors

Business Relationship Manager

Confidential, Ohio

Responsibilities:

• Acts as the business relationship manager responsible for the collection, analysis, review, documentation, and communication of business needs and requirements to the IT organization.
• Has a strong understanding of information systems, business processes, and key drivers and measures of success for the business, and the short and long term direction of the business and technology.
• Working collaboratively with the Director of Business Unit Alignment, develops and implements strategic IT portfolio and customer relationship strategies.
• Works closely with the senior business leaders to understand their needs, and serves as the initial point of contact for products and services.
• Articulates and manages the customer’s expectation on service level agreements.
• Works with the senior business leaders on business strategy and ensures business requirements are defined, documented, and communicated within the IT organization.
• Participates in feasibility planning activities for information technology and solutions.
• Facilitate two way communications regarding business requirements between the customers and the IT organization.
• Support the IT workflow via communication with various work groups.
• Support customers of IT process through consultation and education to ensure the customer achieves the best possible outcome.
• Provide leadership support for Services Level Management (SLM).
• Communicate and support the IT strategic plan and initiatives. Educate the customers about operations, structure, and resources.
• Support project implementation timelines. Assist with portfolio management, decision making, and problem resolution as needed.
• Support vendor relationships with customers and advocate OhioHealth interest through the vendor relationship.
• Maintain current knowledge of solutions, future development plans and technology advancements.
• Maintain ongoing vendor relationships to best represent IT needs in partnership with our customers.

Sr. Technical Architect

Confidential, ohio

Responsibilities:

• Architect and design application builds in the server environment for over 1700 application system wide.
• Design and support over 1000 physical and virtual Windows servers.
• Design and implemented a Windows group policy structure giving added security to the server environment.
• Design and implement both a server and desktop solution using VMware to increase productivity and reduce cost.
• Lead team of 6 staff members with responsibilities for planning, implementing, team motivation and other responsibilities.
• Develop and update new job responsibilities in areas of project, maintenance and initiatives.
• Form and participated in the teams to define requirements, evaluate vendors, and procure software packages for enterprise applications through application performance, monitoring, load balancers, and testing.

Confidential

Operational Specialist

Responsibilities:

• Operation Supervisor in Combat Information Center
• Perfect 4.0 rating when Honorably discharged
• Commended for leadership skill in stressful situations