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Program Manager Resume

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Washington, Dc

SUMMARY

Award - winning Portfolio/Program/Project Manager, Business Analyst, and Enterprise Architect with successful track record utilizing industry best practices and standards to deliver value, growth, efficiencies, cost reductions, and increased customer acquisitions public and private organizations in diverse markets, industries, and capabilities. Gerard is also a former veteran serving in the US Army, US Army Reserves, and US Army ROTC from 1988 to 1994.

PROFESSIONAL EXPERIENCE

Confidential, Washington,DC 

Program Manager

Responsibilities:

  • Delivered NRTIO FOC System and Infrastructure with customer timeframe and quality expectations
  • Provided planning and oversight of Army end user Government Customer Acceptance
  • Provided planning and oversight for additional partnerships with DOD commands currently deployed in the Middle East and Africa
  • Provided planning, documentation, and oversight for NRTIO System Operational Verification and Testing (SOVT)
  • Provided planning, oversight, and participate with NRTIO attainment of DOD Risk Management Framework (RMF) cyber security accreditation and authorization
  • Provided planning, oversight, and participate with NRTIO technical cyber security evaluation via Army Department of Test and Evaluation (DOT&E) Cooperative Vulnerability Penetration and Assessment and Adversarial Assessment
  • Coordinated account management, project management, and delivery management with product and service vendors supporting NRTIO program
  • Supported DOT&E with development of product and management artifacts in support of the NRTIO Operational Assessment (OA)
  • Work with project team to integrate program-wide Configuration Management into ServiceNow supporting ITIL best practices

Confidential, New Orleans, LA

Project Manager/Acquisition Consultant

Responsibilities:
  • Project Manager and Acquisition Consultant reporting United States Department of Agriculture (USDA) National Finance Center (NFC). Director on large scale omnibus acquisition package covering all Information Technology and Business Operations contracting for next 5-years.
  • Engagement was 30-day, part-time, objective-driven engagement with Federal Acquisition included, but not limited to, Performance Based Statement of Work (PBSOW), Independent Government Estimate (IGE), Acquisition Plan, Milestone Descriptions, Delegation of Procurement Authority (DPA), Contract Evaluation Criteria, Source Selection Evaluation Plan (with Scoring Matrix), and Quality Assurance Surveillance Plan (QASP).

Confidential, Washington, DC 

 Program Manager

Responsibilities:

  • Developed, managed, and maintained collaborative online portal coordinating requirements management, action item tracking, risk management, content management, web development, software development, and cyber security
  • Process modeled all VWC internal work areas to supports requirements collection
  • Led technical cyber security effort toward attaining Interim Authority to Test (IATT) and Authority to Operate (ATO) certifications to host the VWC website and enterprise system on the DoD network

Confidential, Washington, DC 

Program Manager

Responsibilities:

  • Managed $20 million Recovery.gov 2.0 program for the Executive Office of the President with first enterprise system migration to the Amazon Cloud Web Services (AWS)
  • Deployed customized Microsoft Project Server for RATB
  • Designed, implemented, and tracked technical change management process tied to project management to ensure all architecture changes were reflected in Agency program of work.
  • Customized Visio Architecture diagrams with Visual Studio to bridge RATB architecture information to tasks in projects within the Agency program of work.
  • Designed, developed, and implemented online dashboard providing RATB leadership real-time information with Agency portfolio, programs, projects, risks, issues, and opportunities.
  • Coordinated activities to maintain US Government most progressive hybrid-cloud hosting environment
  • Developed Shutdown Plan for RATB
  • Provided real-time support for Agency data requests performing business analysis with potential Stimulus/TARP fraud cases
  • Supported Big Data Analytics platforms for RATB

Confidential, Washington, DC

 Enterprise Architect/Project Manager/Business Analysis

Responsibilities:

  • Designed, developed, and implemented Enterprise Architecture strategy generating value aligning business processes, applications, technology, and data to key agency strategic objectives
  • Reduced costs providing leadership regular recommendations for opportunities for consolidation, reuse, and modernization
  • Designed Target Architecture strategy providing 3-year IT transformation and modernization roadmap and plan
  • Refactored Enterprise Architecture to accommodate organizational restructuring and data center consolidation
  • Aligned agency to White House and Federal Government guidance implementing Federal Enterprise Architecture (FEA) framework 2.0
  • Improved agency knowledge management by process modeling all functional activities across 10 Line-of-Business (LOB) areas
  • Developed SharePoint site providing a portal for all Enterprise Architecture artifacts
  • Consolidated Application Portfolio providing recommendations for software license consolidation
  • Developed IT Roadmap providing strategic guidance for 5-year technology and business strategy
  • Classified agency data entities providing standardization for custom database design

Confidential, Albany, NY

Senior Project Manager, PMO, Business Analyst

Responsibilities:
  • Implemented SmartGrid program so NYISO met Department of Energy (DOE) funding requirements
  • Provided Program and Project Management oversight to 4 programs including 20 projects which upgraded power (SmartGrid) infrastructure, consolidate 4 major data centers, migrated major applications/servers, and implemented new cyber security requirements
  • Worked with NYISO leadership and technical subject matter experts to develop Continuity of Operations Plan (COOP) and Service Level Agreements (SLA) for uptime at each data center and SmartGrid node
  • Programs implemented Improved organizational efficiency and reduced financial expenditures by proactively managing risk and identifying issues providing leadership decision-support information in real-time, so they could make necessary tactical adjustments
  • Worked with IT leadership to develop Capacity Management Plan for new NYISO data center configuration considering business initiatives, volume forecasts, service/resource capacity, security requirements, desired performance, and budget constraints
  • Worked with IT operations to validate capacity management measures and Service Level Agreements (SLA) within NYISO data center environments

Confidential, Washington, DC

PMO Director and Program Manager

Responsibilities:
  • Deployed the largest (at the time) Project Management Office (PMO) in U.S. Government history producing annual savings of ~$30M
  • Implemented Portfolio, Program, and Project Management within ITIL Service Model within a government agency where there were no previous formal management methodologies
  • Oversight of over PMO with 40 staff, 40 programs, and over 1000 projects under management
  • Provided leadership guidance to CIO with meeting agency goals by designing yearly strategic plan allocating $500M+ aligned to agency objectives
  • Trained over 500 U.S. Forest Service employees on fundamentals of Portfolio, Program, and Project Management based Project Management Institute (PMI) project management foundations
  • Served as Program Manager for most critical Forest Service programs and projects
  • Deployed cloud-based portfolio management system developed with Microsoft Project, Microsoft Project Server, Microsoft Portfolio Management, Microsoft SharePoint, Decision Lens, Expert Choice, and ARIS
  • Developed Capacity Management Plans taking advantage of system consolidation and upgrade within Forest Service Data Center infrastructure
  • Performed Business Analytics with Desktop Migration Program identifying desktop applications and components as potential decision targets for next desktop image.
  • Developed Enterprise Dashboard providing real-time health for all Forest Service programs, projects, Key Performance Indicators (KPI), and Service Level Agreements (SLA)

Confidential, Washington, DC

Enterprise Architect

Responsibilities:
  • Modeled and consolidated agency process in operations in under 90 days
  • Provided list of recommendations of where agency should consolidate or reuse technology and services to better serve Forest Service customers/partners with cost savings
  • Trained Line-of-Business (LOB) leads on transformation strategies
  • Developed Forest Service Program of Work (PoW) implementing approved transformation initiatives
  • Migrated PoW into Project Management System in preparation of new Project Management Office (PMO)

Confidential, New Orleans, LA

Chief Information Officer (CIO)/Founder

Responsibilities:
  • Design, developed, and developed the first commercially available Electronic Medical Record (EMR) product built on the .NET framework
  • Deployed SMS platform for three pilot customers deploying server infrastructure including production, staging, development, and test environments providing opportunity for future Merger and Acquisition (M&A)
  • Implemented a Product Management office providing leadership insight for overall health of SMS products, services, customers, and operations
  • Developed Business Plan and Pitch Deck securing early round funding for SMS 

Confidential, New Orleans, LA

Technical Project Manager (Consultant)

Responsibilities:
  • Deployed United States Navy Workforce Learning and United States Navy Sea Warrior initiatives to over 500,000 sailors and civilians
  • Led company-wide initiative to reach SEI CMMI Level 3
  • Successfully migrated legacy Workforce Learning customers to (PeopleSoft) Sea Warrior product
  • Responsible for Public-Private partnership with University of New Orleans (UNO) providing U.S. Navy tailored and out-of-the-box training aligned to job responsibilities
  • Led a team of over 20 architects, team leads, developers, ERP integrators, testers, consultants, database designers, technical writers, and user interface designers

Confidential, New Orleans, LA

Director of Technology and Professional Services

Responsibilities:
  • Led new technology division as result of Merger and Acquisition (M&A) successful acquiring SAS-70 certification
  • Successfully “productized” Confidential product suite, supporting Federal Government NIST security standards, in preparation for Merger and Acquisition (M&A) event
  • Deployed IT Data Center with associated processes of incident management, cybersecurity, capacity planning, performance monitoring, and technology refresh plans
  • Performed Reverse Due Diligence outlining strengths, weaknesses, opportunities, and threats for potential acquisition deals
  • Developed client-focused Project Management Office for managing all customer engagements and technology development projects
  • Managed a team of over 20 architects, technical leads, developers, database designers, project managers, quality assurance testers, software testers, technical writers, and user interface designers

Confidential, Boca Raton, FL

Senior Technical Manager 

Responsibilities:
  • Designed Confidential product suite/platform consolidating over 40 isolated products into segments based on technology, market, and opportunities
  • Implemented product-centric PMO to track development of new Confidential application suite
  • Designed portfolio dashboard providing board and leadership real-time views of performance segmented by product line, customer lifecycle, and market segment
  • Responsible for developing fundraising plan responsible for recruiting two rounds (Series A and B) of venture capital ($66M)
  • Performed Reverse Due Diligence outlining opportunities, strengths, trends, assumptions, risks, and issues for Confidential from perspective of potential investor and acquiring company
  • Design and developed customer delivery organization maximizing margins while creating value into customer offerings using their insight to develop and update Confidential products
  • Worked with Networks Operations Center (NOC) and Data Center teams to maximize technology lifecycle value through Capacity, Security, and IT Utilization Planning
  • Managed a team of over 50 project managers, architects, design managers, software developers, UI designers, process modelers, human factors designers, IVR developers, testers, directors (staff managers), and network specialists
  • Products were recognized with follow awards: PC Magazine’s first “Innovation in Infrastructure” Award, Frost and Sullivan’s 2001 “Market Engineering” Award, 2001 “Best of Show” award at Call Center and CRM Solutions Conference, “E-Commerce Innovation” award at 2001 Retail Systems Achievement Awards, and PC Magazine’s “Internet Business 100” award for technical ingenuity.

Confidential,Austin, TX

Director of Products and Professional Services/Interim CTO

Responsibilities:
  • Managed a team of over 30 resources including designers, web developers, software engineers, project managers, product managers, testers, server administrators, and user interface designers
  • Served as interim CTO as company migrated to new business model redesign aimed toward future acquisition
  • Implemented product-centric Project Management Office (PMO) using Portfolio Management to prioritize and allocate resources to the features generating most value for iBooks customers
  • Led integration across cross-platform integration partnership between Informata (ecommerce), iBooks (content/publishing), and DigitalOwl (eBook reader/PDA)
  • Key executive responsible for planning acquisition (M&A) between iBooks and eBook reader companies setting acquisition goals and performing due diligence on multiple acquisition target companies
  • Key contributor working with leadership and board to raise over $60,000,000 of venture capital investment
  • Won the following awards: Seybold Seminar’s “Hot Pick for 2000” and 2000 “Best of Show” during Upside Showcase Conference
  • Working along investors, successfully shutdown company by releasing resources and selling of assets

Confidential, Austin, TX

Consulting Business Unit Manager/Consultant/IPO Advisor

Responsibilities:
  • Promoted to Corporate Business Unit Manager within six months based on successful turnaround of Fisher Controls and Ford accounts (~$100M under management)
  • Corporate Business Unit was highest performing (profitability, customer satisfaction, growth) business unit in 1999.
  • Consulted Initial Public Offering (IPO) for PCOrder with NASDAQ launch of $46M IPO
  • Led Fisher Controls Engagement covered in ComputerWorld magazine

Confidential, Baton Rouge, LA

 Product Manager/ Software Developer

Responsibilities:
  • Created commercial product suite for Investor FastTrack product working with CEO and other leadership
  • Developed FCOMM, one of the first Internet-enabled communication platforms for Financial Analysis software
  • Products recognized with the 1997 Stock and Commodities Reader’s Choice Award; 1998 Stock and Commodities Reader’s Choice Award

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