PROFESSIONAL SUMMARY:

• 7 years of demonstrated IT experience in areas such as software integration, change management, build, release.
• Worked in several industrial units, across Insurance, Banking, Travel, Communication, and Health Care verticals.
• Acted as liaison with Business users, Technology and Project team.
• Broad industry experience with expertise in a variety of technologies and business aspects. Consistently proven, capable of inspiring others and producing exceptional results within a short span of time.
• Experience in stories/requirements in JIRA and create and update HTML documents.
• Extensive experience in user requirements gathering, brainstorming sessions and analysis.
• Expertise in prioritizing decisions based on qualitative and quantitative analysis.
• Tracked and communicated team velocity and Confidential release progress.
• Experience including on - site, offshore project management, strategic planning, and implementation.
• Knowledge of project management tools, methods, and best practices such as those defined by the Project.
• Excellent experience in Waterfall as well as Agile methodologies of Project Management.
• Maintained and published agile metrics like velocity and burn-down charts.
• Rendered hands-on supervision and mentorship to team which was entirely new to Agile Scrum Methodology
• Ability to bring disclosure and transparency to the business about development and grow business trust.
• Directed and lead development team from project initiation through delivery of final product.
• Responsibilities include protecting development team from outside distractions, impediments, or team conflicts, and maintain focus on product backlog and project timeline.
• Managed project scope to ensure delivery was compliant to scope commitment along with PO.
• Successfully implemented changes to Business Processes, Systems Technology.
• Facilitated tracking of Confidential and Release by using Burn-down charts.
• Mediated conflicts between development teams goal of delivering high technical quality product.
• Tracked and managed product backlog, burn-down metrics , velocity , and task break-down.
• Strong experience working with agile lifecycle, tracking, process management tools like JIRA, VSTS.
• Ability to work with SMEs that are assigned to the team for brainstorming on the execution roadmap.
• Provided technical support for Confidential Cycles and testing with Rally tool.
• Extensively used Rally for maintaining User Story Hierarchy, Backlog Refinement, Updating Tasks, Connecting Rally with Jira and Quality Centre, Planning Iterations, and Releases.
• Strong Knowledge of Operations Management, Lean Management, Six Sigma Quality.
• Prepared and led bi-weekly “Iteration Planning Meetings” (IPMs) as part of agile development process, and lead software demos to client.
• Experienced in system administration, development, integration, tools, and infrastructure.
• Experienced in providing timely and accurate team status to the upper management.
• Responsible for the on-time deliverables and revised the development activities to improve quality.
• Ability to assist with internal and external communication, improving transparency and radiating information.
• Coordinate software release ceremonies to release product software into pre-production and production.
• Supports and educate product owner on scrum best practices like grooming and maintaining product backlog.
• Ability to help develop and enhance customer and stakeholder relationships.
• Expertise in Software Development Life Cycle and actively involved in business skills development program.

TECHNICAL SKILLS

Operating System: Windows 98, XP, Vista, 2003 server, Windows 7, 8, 10

Technical Skills: ABAP, SQL, HTML, CSS, Java

Tools: Microsoft VSTS, JIRA, Rally, IBM SPSS, Minitab, HPQC, MS Excel

Methodology: Agile, ASAP, WaterfallEnvironment Citrix, VMware, IM, AppConnect

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Scrum Master

Responsibilities:

• Facilitate scrum ceremonies like, Confidential planning, daily stand up, backlog refinementceremonies, Confidential demo, Confidential review and retrospective.
• Trained the teams in the Scrum framework, principles, and practices, leading to their achieving level by JPMC's global Agile org in the third quarter.
• Report to upper management using custom reports and dashboards.
• Adept in configuring and using Jira to track and report on projects.
• Contributed and collaborated in creation and consumption of open, standards-based solutions, while working with existing JP Morgan technologies and infrastructure.
• Identified the gaps and advised stakeholders on possible alternative solutions to develop the product.
• Performed backlog refinement continuously to avoid risk by discussing with the scrum team.
• Associated with the SMEs to assist the development team in finding optimal solution.
• Participated in daily ceremonies to identify impediments and make necessary changes in iteration backlog.
• Proactively reviewed the functional specification documents to enhance knowledge on the existing system.
• Analysed the data both quantitatively and qualitatively, using SPSS and Minitab for decision making.
• Assisted product owner and Business analyst create, maintain, and organize product backlog.
• Created and managed tasks for the Confidential backlog.
• Experienced in providing inputs to release planning using team capacity and skill set information.
• Expertise in compiling, analysing present statistics about time estimation, accuracy, team velocity, and burndown rate to manage each Confidential .
• Meet with product owners and operational business managers for selected modules to introduce scrum and program processes and outline expectations.
• Identify common issues across teams and lead the implementation of new solutions.
• Communicate team progress and dependencies with other team leads during scrum of scrums.
• Facilitated discussions and alternatives for the conflict resolution.
• Review and provide feedback on drafted user stories, epics to ensure alignment with Agile standards.
• Created general Agile graphics and PMO with executive briefings.
• Be an advocate for the Agile and Scrum methodology.
• Worked extensively with the project manager in posting the documents for knowledge transfer.

Confidential, Bellevue, WA

Scrum Master

Responsibilities:

• Investigated, analysed, and transformed data into set knowledge, for better understanding of tasks.
• Facilitated scrum ceremonies like, Confidential planning, daily stand up, backlog refinementceremonies, Confidential demo, Confidential review, retrospective.
• Acted as liaison to elicit information and requirements with outsourcing vendors and auditors.
• Assisted the product owner with backlog refinement and refinement continuously.
• Worked with other scrum masters to define, reinforce, and maintain consistent practice.
• Supported the triage and resolution of critical issues based on the priority by tracking in HPQC.
• Ensure integration with in the cross functional teams in the project.
• Facilitated and participated in the scrum of scrum.
• Continuously managed cumulative flow diagrams, burn-up and burn-down charts for the reporting purpose.
• Guided teams through Agile ceremonies e.g., PI Planning, Confidential Planning, Backlog refinement, Retrospective to help determine, commit, and deliver appropriate amount of work for given interval.
• Enabled development team to concentrate on the work at hand by channelling requirements.
• Moderated Agile retrospectives, made them most pleasant for team members and focused on results to bring teams to a higher level of performance.
• Provided Agile metrics, data collection, plan releases, which will be on time and within budget.
• Engaged the team to provide high-quality software by concentrating on bugs first and delivering fully functional product increments.
• Worked with Agile teams to implement Agile, SAFE and principles such as Scrum, Kanban to help drive predictable, high-quality delivery of products.
• Worked with project management tools, bug trackers, knowledge management software.
• Provided relevant metrics to gauge team progress with a continual focus on improvement.
• Assisted the scrum team in areas like analysis, design, testing, change management, as needed.
• Strengthened the presence of our team as an Agile center of excellence.
• Discussed the requirements and stories with the development team for risk free execution.
• Prepared and delivered verbal, oral effective communications regarding progress and status for internal and client teams.

Confidential, Hartford, CT

Scrum Master

Responsibilities:

• Acted as a Scrum Master and was responsible for the planning, development and timely and efficient delivery of the product using Agile frameworks and principles.
• Led the team towards development of a Web Application which centrally stores all Health Plan design data enabling faster, more efficient Plan building, review, and approval processes between multiple departments.
• Embraced, coached, and evangelized Agile values and principles in the team and across the organization.
• Facilitated scrum ceremonies like, Confidential planning, daily stand up, backlog refinementceremonies, Confidential demo, Confidential review, retrospective.
• Provided visibility to team impediments/risks and helped to eliminate them.
• As Scrum Master proactively identified and removed blockers, facilitate frequent retrospectives, sharing metrics to identify and implement improvements.
• As Scrum Master facilitated all aspects of Scrum framework, including Product Backlog, Release Backlog, Confidential planning sessions, Daily Scrum Ceremonies, Confidential Reviews, and Confidential Retrospectives.
• Coached and mentored agile team members and provides constructive performance feedback.
• Trained the development team of 6-8 and management team to utilize Agile Methodology with Scrum.
• Encouraged the team for self-organization to boost the efficiency and coordination
• Worked with stake holders and product owners to prioritize the requirements for Confidential .
• Encouraged the team to come up with reusable elements and use the best practices.
• Helped product owners to come up with set of stories to better understand, estimate and develop.
• Facilitated addition and removal of stories based on burn-down charts with in the current Confidential as agreed with Product Owner.
• Motivated the team to come up with quality shippable product and meet the product goals.
• Managed offshore teams in different geographical places.
• Ensured task completion to specification, on time and within budget.
• Represented the team to report overall project status and upcoming risks and suggested solutions about it.
• Prepared and present Cost Estimations, Cost Benefit Analysis on build vs. buy to the sponsors.
• Support efforts to code, design, and testing in a heterogeneous technology environment.
• Identify opportunities for process and tool improvements and drive those from concept to implementation
• Engineer a world-class platform with an eye towards rapid iteration and creative problem solving.
• Ensure quality and completeness of the product through unit, integration, and regression capabilities.

Confidential, Irving, TX

Business Analyst

Responsibilities:

• Assisted in translating business requirements into technical specifications.
• Conducted gap analysis to understand new business model and additional functionalities to be incorporated into the new application.
• Conducted JAD sessions for better understanding of requirements in coordination with multiple teams.
• Worked on Flowchart, Process diagrams, in addition to creationand presenting PowerPoint presentations.
• Supported the Product Owner to drive towards the goal of creating quality products.
• Clarified and prioritized requirements by conducting brainstorming sessions with the stakeholders and SMEs.
• Worked with business team in gathering the requirement & documents inline of agile methodology.
• Identified high-level business needs, preparedbusiness requirement docs (BRD), system requirement docs (SRD), conceptual design, business, and quality requirements.
• Participated in various architectural development sessions to provide technical teams with a better understanding of the requirements.
• Provided logistical support in identifying, defining, and documenting business needs and objectives.
• Assisted in analysing the feasibility of new systems and enhancements to existing ones.
• Tracked and documented changes for functional and business specifications.
• Worked with developers, QA leads, and operations leads to ensure the deliverables are aligned.
• Worked on creating, updating call flows, architecture documents utilizing Microsoft Visio, project plans for development, and management of tasks for multiple teams.
• Tracked milestones and came up with mitigation alternatives for risks, issues, and design gaps.
• Conducted User Acceptance Testing of the developed applications along with the end-users.

Confidential, Dallas, TX

Technical Business Analyst

Responsibilities:

• Led cross-functional teams of lead developers, UX team and testing team to write, test, and integrate software applications using Agile development methodology.
• Managed the end-to-end lifecycle of enterprise applications including design, development, and testing.
• Efficiently identified customer business requirements and translated them into functional and technical specifications by writing complex System Requirements.
• Created the Impact Analysis document to support cross-functional teams in application development efforts.
• Played multiple strategic roles of Product Owner, Business Analyst, and Release Manager to deliver a customized Synchronous product experience Setup and Transfer.
• Collaborated with the product manager to define, develop, and write high level specifications to enable scope agreement within the entire scrum.
• Performed data management activities using SQL to pull up the required data for analysis and execution.
• Strategic contributor to the Southwest P2P Premier project by managing complex business requirements for the Premier Order Gateway Application.
• Worked with product managers, engineers,designers to define, align, drive schedules to meet commitments.
• Successfully streamlined engagements between Southwest UX Team and product development team.
• Established solid engagements with the development team, operations team, testers, and customer representatives to streamline product release processes and workflow.
• Efficiently liaised with Architect, Development, QA teams while leading requirements analysis discussions.
• Successfully developed and updated project documentation including Program DDF mapping documentation, Functional design specifications, Interface Administration Guide, User Administration Guide.
• Automated fallout reporting analysis, impact assessments, dependency matrix.

Confidential, Bengaluru, IN

Business Systems Analyst

Responsibilities:

• Gathered business requirements and designed the functional specification documentation.
• Harvested business rules, analysed, and integrated with BPM systems.
• Established business rules repository.
• Defined new data architecture for integrating servicing activity.
• Gained experience in enhancement techniques to customize the business with user perspective.
• Contributed vision for the client reporting and communications.
• Provided new process improvement for vendor invoice management.
• Contributed process driven concepts for processes and data warehousing.
• Identified gaps and provided solutions towards enhancing innovation program.
• Provided vision and data model to manage data related issues.
• Worked on implementation of the procurement procedure and order confirmations.
• Built configurations and the custom reports based on user requirements.
• Performed end to end technical design and developed new composite model deployment codes like Web portal and functionality implementation.
• Achieved the targets on-time that are specified by and project manager and product owner.