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Scrum Master Resume

Chicago, IL


  • 7 years of demonstrated IT experience in areas such as software integration, change management, build, release.
  • Worked in several industrial units, across Insurance, Banking, Travel, Communication, and Health Care verticals.
  • Acted as liaison with Business users, Technology and Project team.
  • Broad industry experience with expertise in a variety of technologies and business aspects. Consistently proven, capable of inspiring others and producing exceptional results within a short span of time.
  • Experience in stories/requirements in JIRA and create and update HTML documents.
  • Extensive experience in user requirements gathering, brainstorming sessions and analysis.
  • Expertise in prioritizing decisions based on qualitative and quantitative analysis.
  • Tracked and communicated team velocity and Confidential release progress.
  • Experience including on - site, offshore project management, strategic planning, and implementation.
  • Knowledge of project management tools, methods, and best practices such as those defined by the Project.
  • Excellent experience in Waterfall as well as Agile methodologies of Project Management.
  • Maintained and published agile metrics like velocity and burn-down charts.
  • Rendered hands-on supervision and mentorship to team which was entirely new to Agile Scrum Methodology
  • Ability to bring disclosure and transparency to the business about development and grow business trust.
  • Directed and lead development team from project initiation through delivery of final product.
  • Responsibilities include protecting development team from outside distractions, impediments, or team conflicts, and maintain focus on product backlog and project timeline.
  • Managed project scope to ensure delivery was compliant to scope commitment along with PO.
  • Successfully implemented changes to Business Processes, Systems Technology.
  • Facilitated tracking of Confidential and Release by using Burn-down charts.
  • Mediated conflicts between development teams goal of delivering high technical quality product.
  • Tracked and managed product backlog, burn-down metrics , velocity , and task break-down.
  • Strong experience working with agile lifecycle, tracking, process management tools like JIRA, VSTS.
  • Ability to work with SMEs that are assigned to the team for brainstorming on the execution roadmap.
  • Provided technical support for Confidential Cycles and testing with Rally tool.
  • Extensively used Rally for maintaining User Story Hierarchy, Backlog Refinement, Updating Tasks, Connecting Rally with Jira and Quality Centre, Planning Iterations, and Releases.
  • Strong Knowledge of Operations Management, Lean Management, Six Sigma Quality.
  • Prepared and led bi-weekly “Iteration Planning Meetings” (IPMs) as part of agile development process, and lead software demos to client.
  • Experienced in system administration, development, integration, tools, and infrastructure.
  • Experienced in providing timely and accurate team status to the upper management.
  • Responsible for the on-time deliverables and revised the development activities to improve quality.
  • Ability to assist with internal and external communication, improving transparency and radiating information.
  • Coordinate software release ceremonies to release product software into pre-production and production.
  • Supports and educate product owner on scrum best practices like grooming and maintaining product backlog.
  • Ability to help develop and enhance customer and stakeholder relationships.
  • Expertise in Software Development Life Cycle and actively involved in business skills development program.


Operating System: Windows 98, XP, Vista, 2003 server, Windows 7, 8, 10

Technical Skills: ABAP, SQL, HTML, CSS, Java

Tools: Microsoft VSTS, JIRA, Rally, IBM SPSS, Minitab, HPQC, MS Excel

Methodology: Agile, ASAP, WaterfallEnvironment Citrix, VMware, IM, AppConnect


Confidential, Chicago, IL

Scrum Master


  • Facilitate scrum ceremonies like, Confidential planning, daily stand up, backlog refinementceremonies, Confidential demo, Confidential review and retrospective.
  • Trained the teams in the Scrum framework, principles, and practices, leading to their achieving level by JPMC's global Agile org in the third quarter.
  • Report to upper management using custom reports and dashboards.
  • Adept in configuring and using Jira to track and report on projects.
  • Contributed and collaborated in creation and consumption of open, standards-based solutions, while working with existing JP Morgan technologies and infrastructure.
  • Identified the gaps and advised stakeholders on possible alternative solutions to develop the product.
  • Performed backlog refinement continuously to avoid risk by discussing with the scrum team.
  • Associated with the SMEs to assist the development team in finding optimal solution.
  • Participated in daily ceremonies to identify impediments and make necessary changes in iteration backlog.
  • Proactively reviewed the functional specification documents to enhance knowledge on the existing system.
  • Analysed the data both quantitatively and qualitatively, using SPSS and Minitab for decision making.
  • Assisted product owner and Business analyst create, maintain, and organize product backlog.
  • Created and managed tasks for the Confidential backlog.
  • Experienced in providing inputs to release planning using team capacity and skill set information.
  • Expertise in compiling, analysing present statistics about time estimation, accuracy, team velocity, and burndown rate to manage each Confidential .
  • Meet with product owners and operational business managers for selected modules to introduce scrum and program processes and outline expectations.
  • Identify common issues across teams and lead the implementation of new solutions.
  • Communicate team progress and dependencies with other team leads during scrum of scrums.
  • Facilitated discussions and alternatives for the conflict resolution.
  • Review and provide feedback on drafted user stories, epics to ensure alignment with Agile standards.
  • Created general Agile graphics and PMO with executive briefings.
  • Be an advocate for the Agile and Scrum methodology.
  • Worked extensively with the project manager in posting the documents for knowledge transfer.

Confidential, Bellevue, WA

Scrum Master


  • Investigated, analysed, and transformed data into set knowledge, for better understanding of tasks.
  • Facilitated scrum ceremonies like, Confidential planning, daily stand up, backlog refinementceremonies, Confidential demo, Confidential review, retrospective.
  • Acted as liaison to elicit information and requirements with outsourcing vendors and auditors.
  • Assisted the product owner with backlog refinement and refinement continuously.
  • Worked with other scrum masters to define, reinforce, and maintain consistent practice.
  • Supported the triage and resolution of critical issues based on the priority by tracking in HPQC.
  • Ensure integration with in the cross functional teams in the project.
  • Facilitated and participated in the scrum of scrum.
  • Continuously managed cumulative flow diagrams, burn-up and burn-down charts for the reporting purpose.
  • Guided teams through Agile ceremonies e.g., PI Planning, Confidential Planning, Backlog refinement, Retrospective to help determine, commit, and deliver appropriate amount of work for given interval.
  • Enabled development team to concentrate on the work at hand by channelling requirements.
  • Moderated Agile retrospectives, made them most pleasant for team members and focused on results to bring teams to a higher level of performance.
  • Provided Agile metrics, data collection, plan releases, which will be on time and within budget.
  • Engaged the team to provide high-quality software by concentrating on bugs first and delivering fully functional product increments.
  • Worked with Agile teams to implement Agile, SAFE and principles such as Scrum, Kanban to help drive predictable, high-quality delivery of products.
  • Worked with project management tools, bug trackers, knowledge management software.
  • Provided relevant metrics to gauge team progress with a continual focus on improvement.
  • Assisted the scrum team in areas like analysis, design, testing, change management, as needed.
  • Strengthened the presence of our team as an Agile center of excellence.
  • Discussed the requirements and stories with the development team for risk free execution.
  • Prepared and delivered verbal, oral effective communications regarding progress and status for internal and client teams.

Confidential, Hartford, CT

Scrum Master


  • Acted as a Scrum Master and was responsible for the planning, development and timely and efficient delivery of the product using Agile frameworks and principles.
  • Led the team towards development of a Web Application which centrally stores all Health Plan design data enabling faster, more efficient Plan building, review, and approval processes between multiple departments.
  • Embraced, coached, and evangelized Agile values and principles in the team and across the organization.
  • Facilitated scrum ceremonies like, Confidential planning, daily stand up, backlog refinementceremonies, Confidential demo, Confidential review, retrospective.
  • Provided visibility to team impediments/risks and helped to eliminate them.
  • As Scrum Master proactively identified and removed blockers, facilitate frequent retrospectives, sharing metrics to identify and implement improvements.
  • As Scrum Master facilitated all aspects of Scrum framework, including Product Backlog, Release Backlog, Confidential planning sessions, Daily Scrum Ceremonies, Confidential Reviews, and Confidential Retrospectives.
  • Coached and mentored agile team members and provides constructive performance feedback.
  • Trained the development team of 6-8 and management team to utilize Agile Methodology with Scrum.
  • Encouraged the team for self-organization to boost the efficiency and coordination
  • Worked with stake holders and product owners to prioritize the requirements for Confidential .
  • Encouraged the team to come up with reusable elements and use the best practices.
  • Helped product owners to come up with set of stories to better understand, estimate and develop.
  • Facilitated addition and removal of stories based on burn-down charts with in the current Confidential as agreed with Product Owner.
  • Motivated the team to come up with quality shippable product and meet the product goals.
  • Managed offshore teams in different geographical places.
  • Ensured task completion to specification, on time and within budget.
  • Represented the team to report overall project status and upcoming risks and suggested solutions about it.
  • Prepared and present Cost Estimations, Cost Benefit Analysis on build vs. buy to the sponsors.
  • Support efforts to code, design, and testing in a heterogeneous technology environment.
  • Identify opportunities for process and tool improvements and drive those from concept to implementation
  • Engineer a world-class platform with an eye towards rapid iteration and creative problem solving.
  • Ensure quality and completeness of the product through unit, integration, and regression capabilities.

Confidential, Irving, TX

Business Analyst


  • Assisted in translating business requirements into technical specifications.
  • Conducted gap analysis to understand new business model and additional functionalities to be incorporated into the new application.
  • Conducted JAD sessions for better understanding of requirements in coordination with multiple teams.
  • Worked on Flowchart, Process diagrams, in addition to creationand presenting PowerPoint presentations.
  • Supported the Product Owner to drive towards the goal of creating quality products.
  • Clarified and prioritized requirements by conducting brainstorming sessions with the stakeholders and SMEs.
  • Worked with business team in gathering the requirement & documents inline of agile methodology.
  • Identified high-level business needs, preparedbusiness requirement docs (BRD), system requirement docs (SRD), conceptual design, business, and quality requirements.
  • Participated in various architectural development sessions to provide technical teams with a better understanding of the requirements.
  • Provided logistical support in identifying, defining, and documenting business needs and objectives.
  • Assisted in analysing the feasibility of new systems and enhancements to existing ones.
  • Tracked and documented changes for functional and business specifications.
  • Worked with developers, QA leads, and operations leads to ensure the deliverables are aligned.
  • Worked on creating, updating call flows, architecture documents utilizing Microsoft Visio, project plans for development, and management of tasks for multiple teams.
  • Tracked milestones and came up with mitigation alternatives for risks, issues, and design gaps.
  • Conducted User Acceptance Testing of the developed applications along with the end-users.

Confidential, Dallas, TX

Technical Business Analyst


  • Led cross-functional teams of lead developers, UX team and testing team to write, test, and integrate software applications using Agile development methodology.
  • Managed the end-to-end lifecycle of enterprise applications including design, development, and testing.
  • Efficiently identified customer business requirements and translated them into functional and technical specifications by writing complex System Requirements.
  • Created the Impact Analysis document to support cross-functional teams in application development efforts.
  • Played multiple strategic roles of Product Owner, Business Analyst, and Release Manager to deliver a customized Synchronous product experience Setup and Transfer.
  • Collaborated with the product manager to define, develop, and write high level specifications to enable scope agreement within the entire scrum.
  • Performed data management activities using SQL to pull up the required data for analysis and execution.
  • Strategic contributor to the Southwest P2P Premier project by managing complex business requirements for the Premier Order Gateway Application.
  • Worked with product managers, engineers,designers to define, align, drive schedules to meet commitments.
  • Successfully streamlined engagements between Southwest UX Team and product development team.
  • Established solid engagements with the development team, operations team, testers, and customer representatives to streamline product release processes and workflow.
  • Efficiently liaised with Architect, Development, QA teams while leading requirements analysis discussions.
  • Successfully developed and updated project documentation including Program DDF mapping documentation, Functional design specifications, Interface Administration Guide, User Administration Guide.
  • Automated fallout reporting analysis, impact assessments, dependency matrix.

Confidential, Bengaluru, IN

Business Systems Analyst


  • Gathered business requirements and designed the functional specification documentation.
  • Harvested business rules, analysed, and integrated with BPM systems.
  • Established business rules repository.
  • Defined new data architecture for integrating servicing activity.
  • Gained experience in enhancement techniques to customize the business with user perspective.
  • Contributed vision for the client reporting and communications.
  • Provided new process improvement for vendor invoice management.
  • Contributed process driven concepts for processes and data warehousing.
  • Identified gaps and provided solutions towards enhancing innovation program.
  • Provided vision and data model to manage data related issues.
  • Worked on implementation of the procurement procedure and order confirmations.
  • Built configurations and the custom reports based on user requirements.
  • Performed end to end technical design and developed new composite model deployment codes like Web portal and functionality implementation.
  • Achieved the targets on-time that are specified by and project manager and product owner.

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