SUMMARY:

• A reliable and detail - oriented Professional experienced in managing and building outstanding teams. Accomplished leader known and respected for conflict management and building relationships with executive teams and staff; customers view me as a solutions driver aligning technology with the business.
• I seek out process improvement opportunities to continually demonstrate value-add to the business, by constantly reviewing and aligning the Strategy and Business Plans. I have experience building and managing a Global PMO, mentoring and coaching Junior Project Managers, and project delivery models.
• Through coaching and mentoring techniques, I rejuvenate team members, improving Customer Satisfaction, resulting in increasing customer loyalty and identification of new opportunities.

PROFESSIONAL EXPERIENCE:

Program / Project Manager

Confidential,Carmel, IN

Responsibilities:

• ServiceNow ground-up Implementation, in a domain separated environment - $400K - Agile
• Building the Catalog, workflows, incidents, change, and problem management
• Verify and update all AD and CMDB records to improve workflows
• Gathered requirement form end-users and negotiated costs of services with the vendor.
• Monitored the progress using the SDLC Module in ServiceNow and EVM
• Coordinated the effort to create and manage Knowledge Articles
• Implemented CMDB Business Services Implementation - Agile
• Created ServiceNow update communications aligned with the release schedule to ease the challenges of Organization Change

CEO / Post Commander

Confidential,Fortville, IN

• Volunteer Executive Leader of a Non-Profit Organization support local veterans and their families. We support our local community by sponsoring and supporting boys and girl scouts, the local school system, and manage a 37-acre nature park open to the community. I had full P&L responsibilities.
• I was able to decrease the cost of business by 25% and increasing profits by 60%. This was accomplished by restructuring the finances, engaging the local news media and community leaders promoting the vision of the Confidential . This increased membership by 6% resulting in rejuvenating member participation. These changes increased our sponsorship and support programs by 300%.

Program / Project Manager

Confidential,Indianapolis, IN

• I was contracted to manage a high-profile project with a strict federally regulated timeline. The focus of the project was to build an electronic security parameter around the Electric Grid, by creating a LAN within a LAN requiring double authentication and securing WAN to specific ports. This project completed 30 days ahead of schedule.

PMO Manager - Program Manager / Project Advisor

Confidential,Indianapolis, IN

• ServiceNow Conversion from Remedy for Global Infrastructure Support Team - 1 year - Agile
• Reviewed and validated Remedy processes for improvements and documented workflow for App Dev team to build catalog, incidents, change, and problem management.
• Managed sprints and releases using the ServiceNow SDLC modules
• CMDB validations across three continents and importing data into ServiceNow, making ServiceNow the source of truth for Global CMDB information.
• Program Manager to manage Global Hardware Life Cycle Management (LCM) encompassing 50k+ pieces of hardware; servers, switches and routers.
• Salesforce Veeva Customization and Rollout - 1 year - Agile
• Altiris Asset Management Global Implementation - 1 year

Owner / Executive Consultant / Senior Project Manager

Confidential,Indianapolis, IN

• Confidential . provided consulting services focused on Mergers & Acquisitions process improvements, technology deployments, Disaster Recovery, Business Continuity Planning, and
• Applications Development; following ITIL and ITSM Best Practices.
• As Founder and CEO of Confidential, I had end-to-end responsibility for establishing and building the company from concept to market. The second year of business, Corsyst established an international presence, by forming strategic partnerships with major software vendors providing COTS conversion and implementation services, End-to-End Process Analysis, and M&A planning and executions.

VP Professional Services

Confidential, Houston, TX

• coworkers, and mission critical subject matter experts to effectively align and support key business initiatives, for customers. Built and retained high - performance teams by developing and motivating skilled professionals through energizing and inspiring others into action.
• Responsibilities
• Hired, developed and managed a high-performance team of applications consultants and project managers to successfully implement and customize software solutions to meet customer needs across multiple industries
• Re-engineered Implementation methodology which decreased the number of resources required for engagements, enabling the team to meet the demands of sales
• Defined, priced, and implemented new service offerings expanding services through Strategic Partnerships Program
• Provided strategic direction to ensure program and project development is in line with the rganization goals and objectives.
• Support sales and marketing efforts by identifying, creating and developing a service delivery model, and subsequent sales strategy, for potential customers by identifying critical business factors with customer s senior management
• Act as a company-wide escalation point to ensure the progression of all critical customer issues.