Technical Program Manager Resume

SUMMARY:

Results oriented professional with deep technology and project management experience. Confidential industry expertise in credit/debit authorizations, settlement, EMV Chip card, Pin - less Debit, Gift card and B2B Gift card, and Prepaid Third Party credit cards.
Managing multi-million dollar, enterprise-wide IT Projects for Confidential and Information Security.
Project management processes including planning, estimating, scheduling, budgeting, issue tracking and resolution, life cycle, executive communications, and risk management.
Team leadership for diverse, global cross-functional teams, including both on-shore and offshore members, delivering business expectations and high levels of communication to all stakeholders.
Enterprise Management initiatives with multiple retail point of sale (POS) locations as well as E-commerce, Parts Direct and Commercial touch points.
Vendor Management for software development efforts and SOWs.
Coordination for QA testing efforts involving various POS application releases on Confidential initiatives.
Certification leadership for authorization and settlement, including EMV, coordinating with Card Brands such as Confidential, Confidential, Confidential and Confidential .
Proven record of Process and Productivity Improvement while building team capability and effective relationships.
Expertise in wide range of IT and Project Management tools including Microsoft Project, Worklenz, PPM, Jira, and the SDLC and Waterfall methodologies.

PROFESSIONAL EXPERIENCE:

Confidential

Technical Program Manager

Responsibilities:

Managing the Point-to-Point Encryption (P2PE) Initiative. This $2MM Enterprise Information Security PCI Compliance project will encrypt customer’s credit/debit account numbers at the point of sale terminal device.
Led $3MM project to implement EMV Chip Card acceptance throughout Sears Holdings. Managed five separate point-of-sale (POS) teams on the design, development, testing, certification, and deployment of Chip Card acceptance. Key responsibilities included: hiring, contract extensions, procurement of test products, vendor SOWs (Statement of Work) for hardware, software and development services. Enabled an additional project to allow acceptance of Pin-less Debit for our Sears and Kmart POS areas.
Leading simultaneous upgrades including Authorization Payment switch from Linux to Windows Environment, and authorization and settlement specs to Confidential ’s newest version.

Project Manager

Confidential

Responsibilities:

Managed increasingly larger projects throughout lifecycle from initiation through post-implementation support/turnover. Enterprise examples include: a project to accept a new Commercial Credit offering at all company retail and E-commerce touch points which accept credit payments; a new Confidential credit offering of a new Co-branded Barclays Sears MasterCard; and an upgrade of the Credit Extranet, which included migration of the application to the cloud working closely with the infrastructure team.
Acted as liaison with external IT vendors and internal network team for data center migrations, new VPN setup, certificate renewals, holiday stress testing. Subject Matter Expert (SME) for Tokenization.

IT Team Lead

Confidential

Responsibilities:

Consistently and successfully delivered IT projects for Payment Systems, Infrastructure areas, External Vendor Interface applications, Exact Income Capture, ID Validation, Chargeback Reduction, POS, QA and external authorizers (GE, Confidential, HSBC, Citi), and International Currency Credit products, while leading a high performance, results oriented team.
Point of contact for primary bank relationships with Citi, HSBC, Confidential, Confidential, Barclays and Why Not Lease it (WNLI) for QA environments. SME for B2B Gift Cards and website.

Confidential,Hoffman Estates,Illinois

Consultant, IT Applications Operations

Responsibilities:

Technical subject matter expert for Sears Credit collections and recovery system (CHAMP). 3400 associates in 7 collection call centers in the credit organization used this system. Sears Credit was a $30 billion private label and bankcard portfolio, prior to selling to Citi corp.
Acted as Technical Lead and liaison for successful conversion of CHAMP collection/recovery system to Citi corp. Partnered with business clients, vendor and IT as primary point of contact. Created business requirements. Testing coordinator for conversion. Ensured the accurate, smooth transition of data from our CHAMP system to Citi.

Technical Consultant

Responsibilities:

Project manager for an internal recovery management system to accommodate daily interfaces with 17 collection agencies and an attorney network of 120 law firms. This project had a 6-month ROI.
Conceived and created a vendor extranet for attorney/agency communication. Located vendor for secure data transport and participated in contract negotiations for software purchase. This Extranet is still used throughout the company. Saved hundreds of thousands per year in operating expenses through systemic improvements.