SUMMARY:

• Pro - active, performance-driven professional with over 21 years of progressive expertise in leadership and problem solving for Insurance, Banking & Financial Services, Retail, Travel and Telecommunication industries.
• Versatile, innovative and loyal management professional able to see the “big picture” while staying on top of all the details.
• Successfully delivered complex mission critical systems for clients. Proven success in managing cross functional, cross cultural teams and aligning technology processes and services with business goals.
• Experienced in waterfall & agile scrum methodologies. Coached agile scrum practices across the teams. Organized and facilitated daily scrum, sprint planning & review meetings. Tracked and communicated sprint burndown & product/release burndown progress.
• Managed mid to large scale applications development projects in Java, .Net and Mainframe environment.
• Initiated and drove significant changes in the PMO by adopting Scrum and Lean Agile Methodologies in order to increase productivity, minimize waste, reduce time-to-market and improve overall customer satisfaction.
• Expert in Client Relationship Management, Sales, Consulting and Delivery Management, Account Inception, Strategies Execution and building long term client executive management relationship.

COMPETENCIES:

• Client Relations
• Cost Management
• Crisis Management
• Gap Analysis
• Global Team Management
• Negotiation
• Project Management
• Quality Assurance
• Resource Management
• Risk Management
• Schedule Management
• Scope Management
• Strategic Planning
• Talent Recruitment
• Vendor Management

KNOWLEDGE AREAS:

IT alignment, IT Strategy and Vision Formulation, Gap analysis, Investment Prioritization, Planning, IT Transformation and Modernization, IT enablement to support business capabilities, IT Optimization and Global IT management, High Availability Systems, Risk Analysis

TECHNICAL SKILLS:

Platforms/Frameworks: J2EE, Weblogic, Linux, Solaris, Client Server Computing, IBM Mainframes, SOA Web Services, MVS/TSO/CICS

Operating Systems: Windows, UNIX

Databases: Microsoft SQL Server, Oracle, DB2, MS Access, Lotus Notes

Technology Stack: Java, VB, UNIX Shell, Cobol, Easytrieve, JCL, REXX, C, C++, XML, WSDL, PL/SQL, Microsoft Office products like PowerPoint, Word, Excel, Visio and Project, Earned Value Analysis (EVA), Connect Direct, VSAM, FileAid, OMEGAMON, XMODS, EDI, GENTRAN, ChangeMan, ABC Flowcharter, INSYNC, MQSeries, Xpeditor, InterTest, SmartTest, Hiperstation Test Script recorder and player, UML, Rational Tools (Clear Case & Clear Quest), Requisite Pro, Quality Center, JIRA, Confluence, VersionOne, Quickbase, SharePoint, REMEDY, NetSuite, CVS, SourceSafe, Subversion (SVN), SoapUI, XmlSpy, HTML, Web services, PPM, CLARITY.

Methodologies: SDLC, ITUP, RUP, Waterfall, AGILE, PMBOK, XP

Compliance Tools: PCI, SOX, COBIT, ISO, ITIL

EXPERIENCE:

Confidential, Atlanta, GA

Senior Project Manager / Scrum Master

Responsibilities:

• As a single point of contact manage the Client relationship and responsible for the Account & Delivery.
• Build a common set of practices, principles and templates for managing projects and setting standards on how to run the projects Create proposals and RFP’s and SOW’s for Client engagements.
• Understand Client needs and identify new business opportunities and successfully convert them to projects thereby growing the Account and increasing the revenue.
• Negotiate business contracts and costs with customers and develop Business proposals / customized programs to meet Client needs and close out business.
• Continuously improve processes, policies, procedures to support changing business needs.
• Oversee application development and management activities in accordance with business directives.
• Develop technology roadmaps and plans to ensure ongoing viability, business efficacy and cost effectiveness of key technologies.
• Organized and facilitated Scrum ceremonies/Cadence meetings- Sprint planning, Daily stand-ups, Reviews, Retrospectives, Release planning, Product and sprint backlog grooming and Sprint demos
• Tracked and communicated team velocity, sprint progress and daily burn down charts
• Develop account strategies to meet the revenue target and account budget with timelines.
• Assess potential business risks and develop mitigation plans.
• Address customer concerns and queries in a timely and accurate manner.
• Provide outstanding services and ensure customer satisfaction.

Confidential, Atlanta, GA

SCRUM Delivery Manager

Responsibilities:

• Collaborate with the Client Senior executives in identifying new opportunities and work with various teams to prepare RFP’s and proposals and convert them to projects thereby increasing the revenue.
• Lead engagement planning, budgeting, forecasting, mobilize and manage engagement teams, authorize expenditures, define deliverable structure and identify process improvements.
• Directed and lead scrum ceremonies - sprint planning meetings, scrum calls and managing the Sprint and Product backlog.
• Provide periodic updates on department activities and initiatives to Management, Board of Directors, Stake Holders and Audit committee as required.
• Build and execute technology implementation plans and negotiate vendor agreements to support business regulatory and compliance objectives / needs.
• Performed extensive reviews for prospective projects, providing supportive documentation for RFP and replies to sponsors. Contribute to development of proposal pricing strategies.

Confidential, Teaneck, NJ

PMO Project Manager

Responsibilities:

• Responsible for leading transition, managing relationships, delivery, driving client satisfaction and enabling robust governance of Confidential industry standards.
• Demonstrated outstanding leadership consistently scoring 90% or greater on Client Satisfaction surveys distributed to study engagement managers for project initiation, monitoring & closeout phases.
• Prioritize release planning using Product Backlogs and Scrum Backlogs and prepare the Timeline and Estimate for the program from a scope, cost and schedule perspective and share the project allocations and skills in a timely manner for effective staffing.
• Track the progress of the projects executed in Agile by developing an integrated project plan outlining the tasks and work efforts, dependencies, milestones and critical path in detail and using Burndown Charts and Scrum Task Boards
• Develop project management plans, WBS, Activity Lists for strategic projects.
• Manage risks - identify risks, perform qualitative and quantitative analysis, plan risk responses
• Provide leadership to cross-functional teams to deliver projects on defined time, budget and quality
• Manage client relations, organize and lead pursuit teams, lead proposal development process.
• Participate in staff recruitment, retention activities, performance reviews and training needs.

Confidential, Duluth, GA

Program Manager

Responsibilities:

• Plan and organize goals for releases for the Rapid Rewards portfolio.
• Spearheaded the requirements gathering, business analysis, technical design, development, deployment and conduct Tollgate presentations.
• Streamline the development process to help team meet customer needs. Remove roadblocks.
• Provide leadership to ensure team success and help team members achieve project goals.
• Document and share the vision of the product with stakeholders.
• Ensure product delivered met customer needs
• Organize stakeholder feedback in user stories.
• Facilitate difficult decisions. Manage project risks.
• Identifying resources and allocating of tasks and monitoring daily work efforts.
• Track the progress of the projects by developing an integrated project plan outlining the tasks and work efforts, dependencies, milestones and critical path in detail.
• Delivered executive presentations for architecture road maps, technology initiatives and POC’s.
• Ensure application delivery with superior quality for the new Rapid Rewards Database for Loyal Members and compliance to PCI regulations.
• Weekly Reporting of the progress to the Director, Sponsor and Business Owner.
• Develop and manage the Confidential ’s and assist in driving the Knowledge Management process.

Confidential, Cambridge, MA

Senior Project Manager

Responsibilities:

• Conduct meetings with Business Sponsors and the Key Stake holders and update them regularly on the status of the project.
• Identify candidates most capable of delivering an optimal solution based on the Evaluation Criteria.
• Interviewed business users to gather business requirements. Organized and moderated workshops for focus groups.
• Review the Testing Strategy, System / Acceptance Test Plans and the Test Cases for testing the tools short listed.
• Recommend a product from the list of short listed candidates.
• Involved in hiring, performance management, mentoring and performance appraisals.

Confidential

Technical Project Manager

Responsibilities:

• Defining the Transition approach and prepare the detailed KTRT Transition Plan and monitor the overall Transition progress.
• Understanding the System & Studying the Functionalities of all the applications.
• Coordinating with the offshore team and imparting the knowledge base and taking care of 24/7 Production supports.
• Leading a Pre Sales Team set up for targeting the Insurance product companies and developing competency strategies.
• Involved in hiring, mentoring and performance appraisals.

Confidential

Project Manager

Responsibilities:

• Studying the Confidential Insurance Product system.
• Based on Client requirements customizing Confidential as per their needs.
• Coding, coordinating the testing activities and delivery..