SUMMARY:

Solutions oriented professional with 23 years of IT and project management experience across a broad range of industries and business functions. A specialist in Project Management Office planning and implementation, with an emphasis on Microsoft enterprise project management solutions in direct support of business objectives.

PROFESSIONAL EXPERIENCE:

O365 Operations Support Analyst

Confidential,Atlanta,GA

• Exchange/Outlook, One Drive, Skype and Office. Office 365 Administration and Support. Azure Active Directory Administration and Support. Active Directory Support. 3rd Level support for escalated complex issues. Exchange Online Hybrid troubleshooting (mail flow, connectivity). 4ward365 Monitoring and Management Tool. FireEye Email Security.

EPM Tool Manger/Practice Lead

Confidential,Atlanta,GA

• Implemented an EPM system (Microsoft Project Server/Project Online) for IT division and established a centralized project management office. I report to a VP and I am the manager of two direct reports, a systems architect and governance analyst. My team provides the foundation for tools, processes and support. I lead project management steering committee sessions, conduct end - user training and ongoing requirements workshops. I also direct the development of our business intelligence reporting dashboards and review portfolio and resource utilization metrics with C-level management on a regular basis.
• Most recently, I participated in the migration from Project Server 2010 to Project Online (2016), provide regular user training, mentoring and lead the steering comittiee sessions to consider and implement system modifications.

Project Manager/Implementation Lead

Confidential,Washington,DC

• Process and methodology mentoring to Project Management Office and Portfolio Managers around the Microsoft Project Server 2010 EPM toolset.
• Project schedule template development, integrated master schedule setup, critical path and earned value consulting, training sessions with project and portfolio managers. Work was conducted for the Office of the Chief Technology Officer and the DC Retirement Board.

Project Manager/System Engineer

Confidential, Basking Ridge, NJ

• Migration of existing Project Server 2007 environment to new servers with newly indentified requirements and configuration with additional Project Center, project detail and Data Analyzer report building, as well as revision of security model and Active Directory synchronization. I am also filling the role of project manager for the project at large and the custom development work required to integrate Project Server with two other enterprise systems.
• I will conduct Project Manager and executive level user training by the end of the project and will also author several reference guides to capture process and usability changes made to the system.

Project Manager/Implementation Lead

Confidential, Richmond, VA

• Conducted an upgrade of Project Server 2003 system to 2007 (SharePoint 2.0 to 3.0) with migration of all project related data and artifacts. Conducted new requirements sessions and configured system accordingly. Delivered training classes and mentoring sessions to project managers and knowledge transfer to newly appointed system administrator. Build various PWA and Data Analyzer reports. Created quick-reference guide for PMs and team members.

EPM Consultant

Confidential,Denver,Colorado

• Implementing a pilot Project Server 2007/SharePoint Services 3.0 system for their Customer Contact Technology division where currently all project management is a manual process using Excel spreadsheet and e-mail. Implementing a formal resource management methodology, as well as, risk and issue tracking processes. Conducting business analysis and requirements gathering for an improved project sizing process which will result in moving away from a custom internal application built on FileMaker Pro.

System Engineer/EPM Lead

Confidential,Urbana,Illinois

• Installation of MOSS 2007 farm and migration of Project Server 2003 system to P2007. Revisited PMO processes and implemented numerous security and model and general configuration changes.
• Conducted administrator training on MOPS and MOSS and system orientation sessions with all project managers and team members. Authored administrator manual and basic system documentation.
• Participated in construction of a “reporting portal” which involved customized Project Server web parts and Data Analyzer view creation. Integration of Project Server with Team Foundation Server at the task/activity level.

Project Manager

Confidential, Madison, Wisconsin

• Implemented Project Server 2007/Windows SharePoint Services 3.0 system for Research and Development division, test and production instances. Developed uses cases, test scripts and rollout schedule.
• Created custom schedule templates and Portfolio Analzer (OLAP) reports. Developed specialized methodology to accommodate a high volume/short duration project environment with focus on financial reporting and low impact schedule tracking. I also conducted mentoring workshops with project managers to assist with initial tool adoption and getting project schedules imported to the enterprise system.

EPM Consultant

Confidential,New York City

• Projectized all IT related work into discreet plans or Agile type work streams. Implemented PWA Timesheets for all hourly resources providing cost accounting/reporting to business owners. Established status reporting, risk management, issue tracking and project related documentation using custom MOSS 2007 sites, lists and libraries. Functioned as a PM on several vendor based projects.

Project Manager/Subject Matter Expert

Confidential,Herndon,Virginia

• Conducted post-install configuration of Microsoft EPM implementation. Performed troubleshooting of connectivity issues, mentored users on system, made configuration changes as needs became apparent and corrected some infrastructure problems.

Project Manager/Implementation Lead

Confidential, Herndon, Virginia

• Implemented a Project Server 2007 EPM solution specific to organization’s project and program management methodology.
• Conducted requirements gathering workshops, authored functional specification, configured environment, created testing scripts, coordinated execution of system testing, migrated staging data to production environment, developed training strategy and materials, conducted team member training on web access (PWA), Project Professional and SharePoint features.

EPM Consultant/System Administrator

Confidential

• Reconfigured flawed Project Server 2003 implementation, mentored project managers on Project Professional, risk and issue management, resource planning, integrated process management tool (Accolade by Sopheon Inc. ) with Project Server, engineered SharePoint PMO portal site as a central access point for all EPM tools and communication.
• Provided day to day support for project management office, as well as, all users of the system.

EPM Consultant/System Administrator

Confidential,Alpharetta,Georgia

• Implemented a project office, where there was none, for the Service Delivery/Customer Solutions division. This involved identifying necessary roles, team formation and development and defining PMO best practices.
• Managed implementation of enterprise project management system comprised of Microsoft Project Server 2003, Project Professional 2003 and Windows SharePoint Services 2.0. This also included creating a support model for the system, putting a change request system in place, and coordinating end-user training strategies.