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Consulting Program Leader Resume

St Louis, MO

SUMMARY:

A seasoned Business and IT professional with significant experience in the highly Regulated Financial Services, Insurance, and Health Care industries. Demonstrated Executive leadership and measurable results by creating or working within PMO’s leading highly visible and complex programs and projects of $500MM in global, multi - corporation and highly matrixed organizations as an employee and as a consultant, often partnered with Big 4 Consulting firms.Current and significant experience in Program Delivery, PMO Build and Run Capabilities, Agile/ SCRUM Software Delivery, leading onshore and offshore development teams, adopting and maturing PMI Methodologies, DevOps practices, Test Driven Development and Quality Assurance. Additional impactful experiences in program and project management, Data Privacy and Protection, FINRA, OFAC (AML) compliance, IT operations, network and telephony services, SOA, DW, SaaS, cloud computing, BI, ERP, CRM. Additional experience in Policy Compliance to PCI, HIPAA, GLB, Confidential and disaster recovery. Former TS/SCI/TK Security Clearance.

TECHNICAL SKILLS:

Application Development: DevOps, Agile, TDD, Scrum, Continuous Deployment and Delivery, Kanban, Automated testing, iterative and waterfall development, Most recent tool stack includes: Angular JS, IntelliJ, Jenkins, Groovy, Gradle, Dropwizard and Cucumber.

IT Program and Project Management: PgMP Candidate; PMI PMP, Six Sigma Green Belt, ITIL v.3, Program Delivery and Management; Testable and traceable Business Requirements; Program, Project, Sprint and Feature Prioritization; Vendor management, Contract Negotiations, Cost Benefit Analysis, SLA Management. Quality metrics; Cross-functional and Geographically Diverse Team Management; Budget Management; Multi-Currency and Multi-language experience; Issue and Risk Management

Process Methodologies: Rummler-Brache Process Improvement; TQM; Confidential

Organizational Development: Talent Planning, Succession Planning, StrengthFinders©, Lominger Voices©, Gallup Q12©, Fierce Conversations©, Personalysis©, Senn-Delaney©

Dispute Resolution: Stakeholder Conflicts, Conflict Management

PROFESSIONAL EXPERIENCE:

Confidential, St. Louis, MO

Consulting Program Leader

Responsibilities:

  • Program and Project Leadership within the co-sourced ‘DOL Program PMO’ for multiple initiatives, across multiple channels for the Department of Labor Fiduciary Rule initiatives. Oversight and governance of $10MM IT spend on projects affecting all Customers, Financial Advisors, ERISA and IRA Products and Communications
  • Prepare and Present Executive Reporting on Solutions, Financials and Dependencies in a highly complex, dynamic and fluid Regulatory environment
  • Partner with multiple business channels to establish business objectives and requirements, compliant to Regulatory rules, often requiring iterative reviews with Business Unit, Legal and Compliance Executive Leaders to evaluate the Firm’s risk posture, desired client experience and overall solution delivery

Confidential, St. Louis, MO

Consulting M&A Portfolio Manager

Responsibilities:

  • Oversight and governance of $50M+ Portfolio of Billing, Product and Customers system unification Programs within the M&A PMO
  • Supporting Charter's Merger with Time Warner and Acquisition of BrightHouse Networks ensuring regulatory compliance, predictable and high quality Program Delivery ensuring a positive customer experience
  • Executive Reporting on Financial oversight and Portfolio governance of the Programs across work stream Managers

Confidential, Chesterfield, MO

Global Program Delivery Leader

Responsibilities:

  • $100M Program to Build and Enhance Global administration systems prioritizing business valued capabilities, delivering high quality code.
  • Developed roadmap of 87 new Agile application build projects by functional, value based requirements supporting 26 countries and coordinated OCM activities for Agile methods
  • Piloted established AppDev Agile process using Confidential and automated testing using Cucumber. Lead offshore, and on-site development teams using Angular JS, IntelliJ, Jenkins, Groovy, Gradle, Dropwizard and other open source tools for delivery consistency and ecosystem integration.
  • Built on/offshore software delivery capability (Dev & QA) demonstrated by successful prototype of future state Global Common Platform for Individual Life business operations.

Confidential, Chicago, IL

Program Delivery Manager

Responsibilities:

  • Led Life Platform enhancement Program ($5M) ensuring features and functionality required to support new products in Confidential policy system were effectively identified, automated and delivered for competitive advantage and supportability; Leveraged client and offshore development teams through Agile development delivery

Confidential, Erie, PA

Technology Professional Project Manager

Responsibilities:

  • Led aggressive e-commerce application remediation efforts for delivery and realization of top business initiatives in the enterprise, enabling new customer facing web features integrating cloud and internally hosted systems improving delivery velocity and application availability, stability and resiliency.

Confidential, Wilmington, DE

M&A Program Director

Responsibilities:

  • Executed Transition Services Agreement tasks for acquisition of Confidential from Confidential by aggressive deadline to realize expected revenue and avoid regulatory penalties; Exceeded Program objectives by successfully passing all external audits 75 days ahead of schedule and under budget.
  • Program Managed 9 and Project Managed 6 externally audited projects to securely connect and centrally manage 28 multinational offices and satisfy Security Integration compliance items including operationalizing Enterprise Confidential monitoring and management, ESM server compliance monitoring and mitigation, AD migrations, Exchange Migrations, Secure Data Tape transport, Dual Factor Authentication, threat awareness and AV patching, Firewall Change Management and Web Content filtering and change management

Confidential, Madison, WI

M&A Program Director

Responsibilities:

  • Planned the execution of a Transition Services Agreement by an Australian Insurance Company acquiring three Confidential P&C insurers by creating and achieving an approved Strategy, Program Structure, Project Plan ($200M) and Agile Application Development capability to complete all Policy Conversion activities by aggressive deadline to avoid $6M per month penalty.

Confidential, Columbus, OH

Program Manager

Responsibilities:

  • Directed the execution of three Tier 1 strategic Projects ($10M) within Nationwide’s P&C Direct Sales & Service Program involving Business Process redefinition and Agile application development to improve enterprise Confidential
  • Applied the Confidential Business Readiness, Change and Communication methodology to ensure business readiness and change communication activities were planned and executed as over 3,000 employees were affected by changing technologies, processes, job descriptions and compensation models.

Confidential, Columbus, OH

Sr. Strategy Consultant

Responsibilities:

  • Led assessments of Business and IT practices, processes, policies, security compliance against best practices and desired business objectives to define where efficiency and revenue gains exist.
  • Led strategic exercises with C-Level executives to identify business goals, translate them into objectives, and prioritize the resulting projects creating roadmaps to execute against and leverage IT as an enabler.
  • Six month interim CIO of a $12M non-profit National Financial Services organization leading projects of varying size, scope, complexity and technologies to deliver business requirements using blends of Agile, Scrum, Waterfall and PMI best practices.

Confidential, Columbus, OH

Project/Program Manager

Responsibilities:

  • Acted as Program Director of University Wide Culture Transformation Program, Talent Management and Succession Planning implementation of both process and SAP systems at Confidential in the US.

Confidential, Columbus, OH

IT Director and Client Services Director

Responsibilities:

  • Acted as Client Services Director to multiple Lines of Business managing Portfolios of Projects through the complete Project Life Cycle (PLC) of Business Driven projects for assigned business units. Projects varied widely in size, scope, cost, duration, technologies and purpose. Managed an average of 30-50 resources.
  • Provided strategic leadership for innovative solutions designed to increase competitive advantage, ensured compliance to regulatory agencies, partnered with vendor management and reduced operating expenses.
  • Directed implementation of geographically dispersed and international office operations strategy, systems architecture, security policies, Agile application development, problem and change procedures, vulnerability testing and strategy, disaster recovery, data privacy, and contracted vendor support agreements in Brazil, Luxembourg, Poland and Thailand.
  • Proposed and implemented multiple projects which resulted in more than $20 million in operating efficiencies. Primarily mainframe to distributed systems, VMware, analyzed multiple data feeds for Enterprise Data Warehousing leveraging SaaS, designed to provide Single View of the Customer, improve operational quality, processing time and reduce Confidential .

Confidential, Columbus, OH

Program Manager and Vice President

Responsibilities:

  • Managed Project Managers and projects across multiple lines of business for M&A application integrations.
  • National Program Lead on enterprise implementation of the Tivoli suite of products to provide enhanced Request, Problem, Change, and Asset Management tools into the corporate environment consisting of more than 80,000 managed nodes.
  • Managed all aspects of relationships with vendors and technology partners including vendor management and personnel. Matrix managed project team of 150 people and over $200M budget.

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