Reports Analyst Resume Omaha, NE - Hire IT People

OBJECTIVE:

A highly dedicated Operational Research Analyst seeking a career where my analytical and research skills will be utilized to identify and solve problems for the growth and success of the company.

TECHNICAL ABILITIES

Adobe Photoshop
Moho Animation
Sony Soundforge
Microsoft Suite
SharePoint

EMPLOYMENT HISTORY:

Reports Analyst

Confidential, Omaha, NE

Prepared internal and external reports to measure sales effectiveness of client programs and identify areas of opportunity to increase revenue.
Worked in tandem with Creative and Professional Services team to make recommendations on ways to improve sales through improved scripting, call routing, and agent performance.
Created end user reporting tools to assist Account Management teams to reduce errors and streamline program operations and increase efficiency and reduce costs for client product set ups.
Designed, built, and maintained department website to provide analytical and sales information to Client Services staff and Executive Management.
Edited voice recordings for Interactive Agent programs.
Led training classes in problem research and analytical skills to Client Services staff to enable them to speak effectively to clients regarding sales trends and consumer concerns.

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Reports Analyst Resume

Omaha, NE

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