Software Implementation Manager Resume Tampa, Florida - Hire IT People

TECHNICAL SKILLS

MS Office Suite: Windows, Word, Excel, Powerpoint, Visio, Project, Outlook, Lotus Notes, RQM, Jira

PROFESSIONAL EXPERIENCE

Confidential, Tampa, Florida

Software Implementation Manager

Responsible for managing, coordinating, on - boarding and implementing production clients onto the Cync Software platform which is a Web based financial application.
Prepared and managed the implementation project schedule.
Conducted client training.
Created and maintained the training plans as well as the client’s education documents.
Conducted software demos remotely or in person in support of the sales effort.
Coordinated and managed pilots and proof of concepts.
Identified and documented new requirements as well as served as a liaison between the client and the development team.
Wrote and maintained the software user guide.
Conducted end user testing to assure software readiness.
Identified and documented process improvements where necessary.

Confidential, Tampa, Florida

Project Manager

Strong organizational skills, effective communicator, creative thinker, problem solver and results driven.
Strong analytical skills with the ability to self-manage.
Managed multiple cross organizational resources including global teams.
Managed SDLC projects through the full lifecycle.
Experienced in Waterfall, Agile and DevOps.
Managed requirements from clients and stakeholders including ensuring UAT Testing on the final delivered product
Managed Test Teams through the entire testing cycle including the creation of test plan, test cases, traceability matrix, execution, status tracking, defects tracking and metrics reporting.
Established reliable, repeatable deployment processes resulting in faster client boarding with fewer issues.
Leader in organizational process improvement and problem resolution resulting in increased productivity, and cost savings.
Conducted quality assurance reviews, audits and consultation for IT projects and functional areas.
Managed critical situations resulting in improved client satisfaction and additional business investment.