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Senior Director, Operations Resume

SUMMARY 

  • 18 years of strong Program & Project Management experience including 6+ years leading a cross - functional team for development and delivery of a Business Intelligence/Data Warehouse solution and 8+ years in Infrastructure Modernization & Service Operations.
  • Proficient at eliciting business needs, finalizing project scope and managing concurrent deliveries to disparate clients.
  • Expert in data/process modeling and engineering solutions. Hands-on technical experience in design & development.
  • Exemplary critical & analytical thinking and communication skills, sharp business acumen, adept at fostering relationships.
  • Strong entrepreneurial spirit, diligent to details, passionate about achieving targets and ensuring successful solution adoption.

TECHNICAL SKILLS

Methodologies: Waterfall & Agile SDLC (Unisys, AT&T IT/UP), UML, PMI, ISO9000/9001, CMM, BPR

Technologies: Oracle (OBIEE/12c/ODI/DRM/MDM/OLS), Microstrategy, Java, C/C#, Pascal, SQL, DB2, COBOL/CICS/JCL

Tools: MS Project/Office/Visio, ER-WIN, QA Complete, Plutora, Subversion, ArcGIS, Salesforce, Sage

PROFESSIONAL EXPERIENCE

Senior Director, Operations

Confidential

Responsibilities:

  • Delivered design, development & productization of BI/DW solution in < 7 months.
  • Assisted sales in securing Deutsche Bank as a flagship client < 6 months from product launch.
  • Hands-on Project Delivery record: 95% on-time & within budget, 100% client satisfaction.
  • Baselined core solution requirements and led Engineering on key architectural specifications & development.
  • Supported sales on RFPs, implemented POCs at client sites and directly led all key client delivery engagements.
  • Assessed client BI readiness (incl. data quality) & baselined high-level business & technical requirements & project scope & budget.
  • Finalized overarching delivery roadmap & project priorities with program sponsors and conceptual BI architecture with IT Dept.
  • Updated project artifacts (schedule, risk, budget, resource, QA, change management, training & doc. plans, progress reports)
  • Led Agile cross-functional teams to elicit business use cases for feature-driven delivery of custom solution by defining/modeling/prototyping & implementing:
  • User classes & reporting needs (stnd./ad-hoc/data mining), Dashboards (KPIs, alerts/escalations, visualizations), Scorecards
  • Querying & analytics (OLAP drill - downs/roll-ups, slicing/dicing pivots, custom stats & metrics, trend/predictive-analytics)
  • Data sources (CRM, ERP, etc.) & sizing and ETL (connections, schedule, data-flow, -cleansing, -integrity, -exception handling)
  • Solution deployment & information architecture, including a customized Data Model with supporting cubes, marts & MDM
  • Slowly Changing Dimensions, data historization/time-stamping, security/encryption, archiving, etc.
  • Transformations from existing legacy BI system (if any) as well as Operational Data Store requirements (if required)
  • Managed team responsible for Data Quality & Governance Improvement Initiatives at several client sites.
  • Supervised Test Driven development and drove rigorous QA processes (e.g. ETL performance/DB regression).
  • Oversaw project documentation for data sources, custom data model & dictionary, metadata, business logic, analytics, visuals, etc.
  • Managed release configuration as well as system and user training efforts for smooth roll out via change management processes.
  • Input client specifics to support teams & followed up systematically to ensure effective BI adoption & highest user satisfaction.

Senior Director, Operations

Confidential

Responsibilities:

  • Directly led large, rapid-deployment, high-performing Engineering & Delivery teams to successfully deliver over 10+ time-critical, strategic, multi-year, $MM+ project engagements at key, high-value accounts to cement business relationships.
  • Contributed 18%+ to corporate bottom line by raising resource utilization to over 98% & improving net margins by 20% Y-O-Y.
  • Supported Sales to grow service revenues by 500% to $20MM by targeting new and cross- & up- selling to existing accounts.
  • Staffed & managed a team of global development & delivery professionals.
  • Rapidly built capacity to support concurrent development & delivery of high-value solutions and global client services.
  • Directly led key client engagements via scoping SOWs & finalizing project, resource, QA, risk, doc. & training plans, budgets. Clients incl: IBM, FedEx, Citibank, Government of Australia (DIMIA), City Colleges of Chicago, Veba Oil, SDC-Finance, Temenos.
  • Coordinated activities between key stakeholders (Biz-Dev, Product Management, Engineering, Delivery, Business Partners).
  • Strengthened business processes & toolset to streamline/map resources to meet customer requirement/schedule.
  • Developed KPIs to measure resource utilization and productivity in order to optimize project profitability.
  • Owner of profit-center activities incl: forecasting, capacity planning, resource management, sales, service & vendor contracts.

Senior Project Director

Confidential

Responsibilities:
  • Strengthened SW development & project methodologies to achieve 97% success rate: (on-time, in-budget, client-satisfied).
  • Strengthened PMO and led ISO 9000/9001 and CMM certifications for development, delivery and support organizations.
  • Turned around several $1M+ jeopardized projects from other PMs to successfully deliver mission-critical solutions.
  • Managed up to 8 concurrent development & HW/SW solution deliveries to banking and government clients.
  • Projects incl: HQ & Branch Automation, Internet Infrastructure & Security, Document Imaging & Processing, Enterprise Asset Management, Data Capture for GIS mapping, Freight Management, complex B2B & B2C Websites and more…
  • Produced all project artifacts; including project, risk, resourcing, QA, integration, documentation and training plans, etc.
  • Worked with Business and Engineering during SDLC (Agile/Waterfall) for prioritizing and smooth delivery of functionality.
  • Managed development, delivery, QA, documentation and training teams.
  • Full project P&L responsibility. Worked closely with Finance & Procurement. Managed external partners & procurement.
  • Engaged extensively with Sales in bid qualification, proposal development, contract development and client negotiations.

Regional Director

Confidential

Responsibilities:
  • Managed and grew regional telecom practice from 20 to 140+ high-tech consultants (Revenue Growth: $2MM to $17MM).
  • Increased profit margin from 14% to 23% and lengthened average engagement contract by 80%.
  • Reduced consultant bench time by 50% to achieve average of 97% billable hours.
  • Defined strategy and led sales to penetrate new accounts.
  • Worked with recruiters for staffing and managed account teams.
  • Direct engagement with key client procurement, senior management and hiring managers.
  • Developed technology, process and quality training program for field consultants.

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