PROFESSIONAL SUMMARY:

• Self - motivated IT Professional with 10+ years of experience, with a Business degree and a verifiable record of accomplishment especially in the area of Business Analysis, Process Improvements, Change Management, Resource Management, Maintaining project timelines and deliverables. Highly creative & detail-oriented, recognized as a results-oriented and solution-focused individual with excellent leadership and communication skills.
• Strong Customer facing skills due to frontline customer facing roles for 7+ years.
• Remarkable experience managing multiple large scale projects and working closely with business stakeholders and technical team members to provide support on software development, providing on-going assistance for software performance to exceed client expectations and solving business problems.
• Adept at tracking and monitoring project schedules and budgets updating and reviewing financial status reports and ensuring deliverable deadlines are met within project scope and budget.
• Proficient in utilizing Project Management tools to develop SOWs, WBS, RFPs, project plans, project schedules, resource planning and management, cost-benefit analysis, budgeting, project kickoff meetings, status meetings, and timeline management.
• Experience in all phases of the Project Life Cycle as well as good understanding of software engineering methods like Waterfall & Agile.
• Experience leading a team and managing resource allocation towards multiple projects. Mentored project teams in implementing the organizational standard processes and procedures.
• Experience in facilitating Technical Specification discussions, conducting JAD sessions with user groups, stakeholders, SME’s & end-user clients.
• Excellent verbal and written communication skills; able to deliver top-notch client delivery & support while working effectively with members in a small team environment. Ability to communicate clearly to technical and non-technical audience & business stakeholders.
• Liaised with business and functional owner during risk engineering and high-level review sessions to derive and execute action plans, meeting deadlines and standards.
• Well versed in project management tools like MS Project/JIRA for project planning, project scheduling.
• Exceptional documentation skills to track project timeline & status and ability to effectively communicate to senior leadership and business stakeholders.
• Experience in defining test cases, bug triage, conducting User Acceptance Testing (UAT). Led product & process improvements and managed release process (Iterative deployments).
• Expert in project management methodologies, planning and scheduling methods, managing, mentoring, coaching team members and maintaining positive attitude at the workplace.
• Working experience in a cross-functional team environment with different geographical location teams.
• Excellent time management, decision making, leadership and planning skills with the ability to learn quickly and multitask in a fast paced environment.
• Language: English, Hindi, Gujarati.

TECHNICAL SKILLS:

Project Management: MS Project, JIRA

Client Relationship Management Tool (CRM): Salesforce, Zoho

Servers: SQL Server, Oracle, MS-Access

Scripting Languages: SQL Server, PL/SQL, Toad

Data & Analysis Tool: MS Excel (Pivot Tables)

Other: MS Power Point, MS Word, Capital IQ, Bloomberg Terminal, Thompson Reuters, QuickBooks

PROFESSIONAL EXPERIENCE

Project Manager

Confidential, NY

Responsibilities:

• Spearheaded a crucial project in partnership with Google AdWords Team throughout the project lifecycle to implement runtime budget order insertion process of digital media and Google Invoice automation for Media agencies through an exclusive API’s developed to streamline their media buying/spending process. Contributed to successful closure of project, with application released on time and under budget
• Led & managed Onshore and Offshore support teams for a quality and on time delivery of the projects. Evaluated application and workflow process and provided recommendations to management on process improvements.
• Assisted Sr. PM in maintaining project schedules, work breakdown structures (WBS), issue/decision logs, meeting summaries and status reports to ensure effective, ongoing communications across all team members. Collaborated effectively with project & product managers to ensure project deliverables remained on track and aligned with business goals and expectations.
• Acted as client’s first point of contact throughout the project & follow ups. Liaised with project stakeholders on an ongoing basis, coordinated client projects, managed client expectations and communicated project statuses for all ongoing technological initiatives to business stakeholders.
• Led client calls, meetings to understand project requirements and scope. Performed user training and walk through sessions for the efficient usage of software application.
• Responsible for initiating, planning, executing, controlling, and closing complex application and system implementation projects using Agile & waterfall project management methodology.
• Monitored project progress and timelines across various projects using appropriate metrics and tools (JIRA, Microsoft Project) and resolving any potential issue that may impact deliverables of project.
• Performed root-cause analysis thoroughly to resolve complicated system problem & communicated about support issues with both technical and non-technical audiences. Proactively engaged in escalation of product issues/bugs to Development and QA teams and worked with development and support team to ensure product quality.
• Designed tools, reports, charts and graphs for senior management to provide ongoing, at-a-glance summaries of project status and application prototype performance.
• Responsible for troubleshooting Application/Data issue in order to identify the bug or cause, triage, and provide resolution of the issue and developed a methodology for prevention of reoccurrence of the issue/bug.
• Executed SQL queries to draw insights from client reporting data sets and communicated result in business language to clients based on system reporting.
• Served as a liaison between Development and Business to ensure smooth communication and prioritization of work and effectively communicated known system issues and product enhancement requirements to development team. Monitored system improvements and participated in UAT testing.
• Extensive business as well as technical acumen of Software Modules: from timesheet & expense report entry thru purchasing & Accounts Payable, workflow & resource management, to billing & Accounts Receivable; End-user training; General Ledger and Financial reporting. Technical familiarity of Nexelus system environment integrating with different financial systems such as Oracle, Microsoft GP and Microsoft AX Dynamics. Familiarity working with XML and SQL SPs (stored procedures).

Project Manager

Confidential, NY

Responsibilities:

• Spearheaded the administration & operations of the company by providing support to the senior management, sales team and research team of the company. Participating in capital raising projects for secondary investments in late stage private technology companies.
• Successfully executed Shareholders Liquidity Program (SLP) by establishing and maintaining relationships with potential sellers of high-interest pre-IPO shares. Supported deal execution projects from start to finish, including planning, executing, and completing capital raises for secondary investments.
• Worked on simultaneous client engagements from start to finish, including planning, executing, and completing capital raising projects for alternative investment managers. Ensuring timely and consistent communication with all stakeholders. Managing project time-lines to ensure quality, on-time deliverables and identifying and resolving key issues and risks. Lead a team of Associates and operational staff.
• Boosted research division efficiency & revenues. Research, analyze and identify potential companies that create market in the private space and examine sector trends, dynamics and investment opportunities for institutional investors. Overhauled the research division to focus on industry reports and tracking late stage private companies based on potential for IPO or high profile M&A.
• Managed all Project Management activities starting from project inception of Creation of Project Plans, Dashboard Reporting, Budgeting & Forecasting, and Managing Program Level Risks & Issues Log.
• Responsible for project success and day to day project execution; act as single point of contact for Client, Vendors & various Stakeholders.
• Closely worked with senior research team on many aspects of equity research including: primary & secondary research, financial modeling, financial analysis, financial forecasting & valuation, due diligence, conducted wide array of industry analysis, SWOT analysis, competitive assessments in TMT space, developed & fielded industry surveys. Served as point of contact for investors, clients and media.
• Introduced & implemented an enterprise platform for streamlining insight generation and CRM sales funnel process for subscriptions. Updated & maintained proprietary firm CRM Salesforce database.
• Ensured prioritization and development of strategic initiatives by effectively managing project priorities, planning, organization, implementation and control of all initiatives.
• Planned and led meetings with senior management, sponsors, stakeholders and functional leads to provide status updates and highlight risks / issues, accomplishments and future steps.
• Worked with senior management on daily basis to manage risks and issues and working with various stakeholders - Traders, Quantative Risk team, Operations team, Credit Risk team, Finance teams, Legal, Regulatory & Compliance teams, Technology teams in managing the strategy of implementing the investment program.
• Prepared monthly, quarterly & annual accounts of the company. Prepared and maintained the year end filing and closing of the investment fund. Responsible for Accounts Receivables, Accounts Payable, Payroll and finances of the company.
• Boosted operational efficiency by reducing costs to 30% and maintaining vendor relationship. Created, updated, designed, and organized all distributable materials for marketing and investor communications, including pitch books, investor review materials, performance summaries, as well as ad hoc meetings.
• Established client relationship and enriched them by providing exceptional one-2-one support for company’s research services.

Graduate Assistant

Confidential, NY

Responsibilities:

• Promoted as a Graduate Assistant and launched academic exchange programs for a newly started department on-campus. Arranged and managed company visits for international students and conducted medical counseling and wellness sessions.
• Conducted research and introduced a whole new MBA Program and Exchange programs for NYIT’s School of Management. Provided support and solution to international students regarding admission, financial aid, housing, and insurance.

Business Executive

Confidential

Responsibilities:

• Assessed business needs; Increased clientele through developing and presenting proposals, resolving issues promptly.
• Set project goals and expected outcomes to define project success. Established and measured project performance criteria, including quality standards, proposed timetables and cost estimates.
• Increased profit in existing accounts by introducing additional solutions and services to quantify the performance of company. Increased customer satisfaction by initiating and implementing feedback system to get the reactions from clients.