SUMMARY

Roles:

• Project Manager
• Network PMBOK Leader
• Network Engineer
• Telecommunications Manager
• Telecommunications Coordinator
• Telecommunications Technician

Ins Install & Repair Technician

Tools/Methods:

• PMI/PMBOK Methodology
• Waterfall technique
• RUP Methodology
• SDLC
• Iterative approach
• MS Office

Industry Application:

• Financial
• Telecommunications

Education:

• Associate of Science

Experience Summary
A seasoned project manager with 10 years experience in managing medium to large projects and manager with 5 years telecommunications management experience. Proficient at team building, leading virtual and matrix teams, risk management and problem solving. Experienced in both Project Management Institute and Rational Unified Process project management processes. Proven ability to bring projects in on time, within scope and within budget while meeting the customers\' requirements. Created Network Project Methodology based on PMBOK and RUP best practices. Advised Network upper management on PMBOK and RUP best practices. Managed, planned, installed, and repaired telecommunications and network circuits and equipment.

Skills Inventory
Project Management:

• Project planning/Scheduling
• Project estimation
• Resource capacity analysis
• Risk Management
• Work Breakdown Structure

Analysis/Design:

• Traffic/Bandwidth analysis
• Network Design
• Business Analysis

Quality Assurance:

• Requirements Management

Chronological Summary of Experience

Project Manager
Confidential, April 12, 2011 – 6/3/11
Contractor for Technisource managing data-center re-locations for a prominent hosting provider

• Managed implementation of a project involving re-location of a data-center to Kansas City

Project Manager
Genesis10, May 10, 2010 – September 16, 2010
Contractor for Genesis10 managing decommission projects for Bank of America

• Started 3 projects to decommission applications and servers
• Managed resources, budget and scope in waterfall environment
• Worked with Clarity, Nexus, and MS project

Network Engineer / Project Manager
Confidential,January 1998 – May 2008
Project to move a data center from a location in Kansas City to Lee\'s Summit

• Championed project plan to accomplish move without business outages
• Move included Windows, Unix servers, and Main Frame connections
• Successfully down sized Avaya PBX/ACD at Kansas City location
• Owned the MAN redesign as part of this project
• Move included expanding Lee\'s Summit data capacity
• Addition of Cisco Switches
• Design of larger data center that included new racks, cabling design, and backup power
• Addition of new fiber provider
• Facilitated team meetings
• Presented status reports to stakeholders

Led project to upgrade the contact center to VoIP as part of the Contact Center Redesign Program

• Moved Contact Center Reps from traditional Avaya ACD telephones to Avaya VoIP telephones
• Teamed with the Screen Pop team to provide customer information from ACD to Avaya Screen Pop server
• Participated in overall testing of VoIP and screen pop to Contact Center Reps
• Provided DS3 access for 800 numbers at new location
• Ensured Contact Center integrity throughout the project
• Facilitated meetings between vendors and team Subject Matter Experts
• Presented project status at program stakeholder meetings
• Facilitated team meetings
• Built consensus on moving from traditional telecommunications to VoIP
• Influenced management to cross-train telecommunication technicians in IP

Quality of service implementation project for three Kansas City locations

• Led project team for bandwidth analysis and implementation plan
• Upgrade Avaya telecommunications switches to version 10 project
• Avaya upgrade included moving to Avaya Linux servers for telecommunications
• Replaced all phones with VoIP phones except Contact Center phones
• Ensured communications with Avaya Voice mail throughout the project
• Testing throughout the project to verify sufficient bandwidth for both voice and data
• Worked with team leads in New York and Mountain View for successful migration in their locations
• Demonstrated the efficiencies obtained by moving to VoIP

Voice recording upgrade project for customer service department

• Moved to new Windows based servers
• Worked out new process for recording archive and retrieval
• Implemented new desktop retrieval for Contact Center Managers
• Presented cost reductions to management
• Led project team for planning and implementation of the project

Project for voice recording and playback through an automatic work distributor.

• Negotiated with vendors on design
• Moved from analog recording devices to a digital recording device
• Worked with business partners to have this available to the Contact Center Reps
• Tagged recorded conversations to transactions in transactions database
• Tested with business partners for reliability and meeting business requirements
• Led project team for business analysis
• Facilitated meetings between vendors and team members through a new interface for this implementation
• Worked with vendor on windows servers to verify customer databases and recording information

Telecommunications Manager
Confidential,October 1992 – December 1997

• Led a team of seven telecommunications technicians
• Negotiated vendor contracts for telecommunications switches and circuits
• Influenced upper management on telecommunications decisions
• Managed telecommunications budget
• Managed the telecommunications merger of American Century and Benham Funds
• Worked closely with Benham telecommunications team to move to Avaya telecommunications system
• Negotiated the move of Benham 800 numbers to American Century

Telecommunications Coordinator
Confidential,April 1990 – September 1992

• Led the implementation team for DS3 800 access
• Responsible for the move of customer service representatives to a new facility
• Responsible for all telecommunication moves, adds and changes
• Responsible for IBM AIX server for Automated Response Unit

Telecommunications Technician
Confidential,May 1987 – March 1990

• Completed all assigned moves, adds and changes
• Performed telecommunication repairs
• Responsible for the telecommunications move of ACI from one Kansas City location to their new location in Kansas City
• Led the move from Rolm PBX and Rockwell ACD to Avaya Telecommunications Platform
• Performed all telecommunications upgrades on Rolm, Rockwell and Avaya Telecommunications equipment
• Responsible for stock and bond pricing feeds for traders
• Installed and maintained trader turret system