SUMMARY:

Senior project manager with 17 years of extensive hands - on experience developing, implementing, and managing large-scale system projects, including but not limited to ERP and CRM applications. I excel in interfacing with a wide range of customers, understanding their marketplace, and creating new or costumed technology solutions. Moreover, I’m equally effective communicating with technical and non-technical audiences.

PROFESSIONAL EXPERIENCE:

Confidential,Blue Bell, PA

Senior Director Operations

Responsibilities:

• The engagement manager and contract manager for the Confidential contract.
• Work with Vertical leaders to ensure that the Practice Plans and Strategies are consistent with North America Operating Plan goals and strategic initiatives.
• 2012 & 2013
• Assists in business modeling, business planning, investment analysis for North America R&D efforts.
• Manages the work with the offshore India team for North America Services project.
• Provides planning and analysis for the Vertical Leaders to ensure that plans, strategy and implementation are consistent across the Practices and are in line with the North America’s goals.
• Implements programs and initiatives focused on improving and growing the business. (Terramark, Salesforce.com, AWS, & Birst contracts, EBS implementation, SACWIS SaaS offering).
• Works with Vertical Leaders to monitor and evaluate operational effectiveness and profitability, and effect change as required meeting the objectives of each Group within the organization.

Confidential,Pittsburgh,PA

Director of Internet Strategy

• Developed a comprehensive digital strategy for to support Confidential, Inc globally marketing plan called Confidential One.
• Created new & re-designed several product websites to conform with the direct to consumer (DTC) campaign.
• Lead the Content Management Software package selection and implementation (Sitecore), which allows our Marketing departments & business units control of editing content on our websites.
• Created the training program for global users
• Integrated the software with Help Desk and Call Center software and end users.
• Responsible for the maintenance of all Confidential websites globally - North America, EMEA, & APAC
• Worked daily with IT groups in Europe and Asia to ensure our websites were operational.
• Coordinated the re-designed of European websites with local design firms.

Confidential, Pittsburgh, PA

Project Manager

• Confidential is re-designing a significant portion of its E-Commerce website. Lead several project track within the Thermo.com website re-design:
• Lead the purchase, design, and implementation of the hardware infrastructure which supports the website re-design. Created 4 integrated development legs which allowed multiple teams of web designers & developers to work in collaborative environments.
• Created a High Level Project Plan for the creation of the Thermo.com website in multiple languages: French, German, Spanish, Simplified Chinese, & Japanese. The project plan covered all aspect of the standing up a multiple language website: Translation of Content, Migration of Data, Testing, Deployment, & Search. In addition to supporting a full E-Commerce functionality in multiple languages and currencies.
• Lead several Usability Teams which mapped the existing process and development detailed requirement documents for new Therom.com website.

Confidential, Pittsburgh, PA

Senior Project Manager

• Lead several larger scale e-commerce projects for Confidential and .
• Lead the design, development, & implementation Personal Loan web pages.
• Responsible for all budgets and project schedules of the multiple project teams assigned to project. These teams were located in Richmond, VA, Pittsburgh, PA, & Philadelphia, PA.
• Managed over 15 PNC & employees in multiple locations. Moreover, I was responsible for 5 contractors’ tasks, schedules, and hours.
• Assisted in the development of PNC & long-term strategy of increasing the portfolio value and streamlining PNC operations.
• Created project cost estimates for internal PNC projects and 3rd party vendors such as Nationwide Insurance, E-Trade, & PeoplesBank.

Confidential, MD

Senior Project Manager

• Responsible for a 47 million dollar AMS ERP system implementation for Confidential, MD municipal government:
• The Confidential is implementing the Human Resources module of AMS Advantage 3x software: Human Resources & Position Control, Payroll, Benefits, Administration, Time & Attendance, Employee Self Service, Recruiting & Staffing
• Developed the Project Schedule used for tasks, milestones, and durations for the entire life cycle of the project: Plan, Build, Test, Evaluate
• Responsible for all budgets used on the AMS Advantage Project. This included Hardware Budget, Software Budget, Implementation Budget, & 3rd Party Budget
• Manage over 20 Confidential employees with a wide variety of skills: Business Analyst, System Analyst, Programmers, Administrative Support
• Responsible for managing multiple vendor relationships with Confidential: Tasks, Budget, Logics, Communication, Issue Resolution, Invoicing

Confidential,Cincinnati, OH

Project Manager

• Responsible for the successful implementation of the Confidential of Maryland Datatel’s software administrative application Colleague v 17.
• Effectively balanced long-term strategic issues with day-to-day tactical project issues.
• Using strong inter-personal and problem-solving skills sold solutions to senior management.
• Conducted persuasive written and oral presentations to senior management.

Confidential,Baltimore,MD

Senior Director of Strategic Technology

• Responsible for the technology decisions for 5 divisions of Sylvan Educational Solutions:
• Led the Sylvan Educational Solutions ERP & CRM Package selection team:
• Created the package selection criteria and process
• Wrote and reviewed the requirements document with the 3rd party vendors
• Facilitated all meeting between the selection team and 3rd party vendors
• Negotiated the multi-million dollar contracts between Sylvan and ERP & CRM application vendors and then negotiated contract with 3rd party implementation vendors
• Presented final proposal to CEO and Board of Directors for financial approval

Confidential,Pittsburgh,PA

Senior Project Manager

• Led a project team which converted 50,000 commercial loans from, Miami, FL to, Charlotte, NC
• Led a project team which converted 100,000 real estate and commercial loans for Boatman’s Bank, St. Louis, MO to, Charlotte, NC
• Led a project team which converted 25,000 recreational loans for Key Bank, Cleveland, OH to, Charlotte, NC