SUMMARY:

Siebel 8 certified and Information Technology Professional with more than 15 years of experience in designing, implementing, and integrating of CRM. Strong background in all aspects of the project life cycle from idea / concept stage through implementation stage; including functional analysis, requirements gathering, developing, testing, product demonstration. Strong directing and project management skills with demonstrated history of solving complex problem and develop strategic solutions for clients. Excellent interpersonal, written and verbal skills make her an excellent functional and technical IT professional.

TECHNICAL SKILLS:

Methodologies: Agile and Scrum Practices, Product Lifecycle Framework, Rational Unified Process

RDBMS: Oracle 11g/10g, MS - SQL, IBM DB2 v9, MS Access, E/R Module Design

Operating Systems: Window XP, Window NT, Unix

Reporting Tools: Siebel OBIEE, Actuate, Crystal Reports

Data Hub: Purisma MDM

Software Tools: Source code version management with MS Visual SourceSafe, Bug tracking and workflow system with HEAT, Teamtrack, Project management with Microsoft Project, Flow Chart Design with Visio, PowerPoint, Word, Excel, ClearCase, ClearQuest, SharePoint, Visual Studio Team Foundation Server

Programming Languages: JavaScript, Siebel e-Script, Java, Visual Basic 6.0 and VB Script, Oracle PL/SQL, HTML, XML, ASP, COBOL, Database Programming with ADO, RDO, ODBC and JDBC

Data Science: Machines Learning, Python, Spark, Azure, Big Data with Microsoft R Server

PROFESSIONAL EXPERIENCE:

Confidential,Plano, Texas

Senior IT Consultant

• Involved in One Program project. It is a migration and integration between XO’s Siebel and Verizon’s SFDC to enable sales users to manage accounts, opportunities, contacts leads and campaigns in one system.
• Migrated all Sales Opportunities, forecasting, account management, contact and quote management functions to Verizon SFDC.
• Developed integration API to integrate SFDC Accounts, Contacts and Quotes to Siebel.
• Decommission credit check process from Confidential to eVal system which provides a Unified Credit Interface and practice for sales team during the quoting and ordering process and will result in savings of $442K with the retirement of the Confidential contract.
• Implemented solutions involved working Integration among systems using EAIs, Business Services, Web Services. Business automation using Workflows, Workflow Policies, Runtime events, State Models, VBCs, e - Script, PL/SQLs.
• Customized the Siebel application using Siebel Tools and Siebel Client.
• Configured Business Objects/Components, Applets, Views, Join, Links, Pick lists.
• Built Business Services, Integration Objects, EAIs, Workflows and Web Services for integration.
• Administrated visibility, access control and users’ responsibilities.
• Defined technical design document for requirement.
• Provided project management and resolve issues to business units.

Confidential, Plano, Texas

Senior IT Consultant

• Participated in redesign of Sales Force automation and Touch Free Order and Billing Entry to eliminate manual activities through integration. Ongoing communication with Business to seek requirements and timely response to Business requests for new features or services.
• Provided support to Siebel application users and team members in order to streamline business processes. Served as a consultant having good technical background to architect and articulate point of view between IT and Business groups. Have clear ownership of all facets of Siebel Enterprise application.
• Have knowledge in Siebel Modules include SFA, Quote & Order Management, Opportunities, Service Requests, Partner Portal, Campaign, List, Assignment Management, and Contract Management. Developed and supported integrations between Siebel and Dot Net, Vitria, TBS and SingleView and Eloqua.
• Ongoing communicated the values of the proposed solutions in the context of Business problem and requirements. Participated in JAD sessions.
• Responded to customer queries to present an analytical solution, presentation and product demonstration.
• Assisted in mapping Business requirements into Siebel product functionality.
• Involved in development of TFOE (Touch Free Order Entry) and Billing Order Efficiencies to accelerate Order Entry processes and to shorten install intervals for customers. The business goal is to have successful touch free orders in 80% and to reduce manual order entry, and to shorten Sales Cycle.
• The business impact of Billing Order Efficiencies is to reduce steps and time required to complete Order by eliminating manual activates through automation/integration of specific order types and products from TBS to Siebel to SVX. And Billing hierarchy automation from Siebel to Singl.eView billing for specific order types and products.
• Assisted in decommissioning Legacy ALGX/SVA and migrating Billing invoices into Singl.eView to integrate with Siebel.
• Implemented solutions by configuring and integrating Siebel architecture by using Siebel tools, Siebel eScript, Siebel Enterprise Application Integration (EAI), Workflow and building web services.
• Experience in using JavaScript, JQuery, HTML and CSS in Presentation Model/Physical Renderer in Open UI architecture.
• Provided technical assistance and mentored team members to trouble shoot and solved issues in order to reduce Remedy’s tickets.
• Experience in using both waterfall and Agile development methodologies.
• Provided Level of Effort (LOE) analysis as well as staffing plans to upper management on any changes.
• Served as a subject matter expert and "power user" of Siebel application and related business processes.

Confidential, Plano, Texas

CRM IT Consultant

Environment: Siebel 8.1.1 (Sales, Call Center, Marketing), Oracle CRM On Demand, Partner Portal 8, OBIEE, OPA (Order Processing Agent), MDM Data Hub, Purisma.

• Participated in multiple cross-functional “workshops”, involving Business and IT track leads for As-Is Process analysis and documenting Business Use Cases.
• Contributed the development of Business Requirement Document (BRD) and process flows.
• Researched Siebel and CRM On Demand and studied system integration impacts from implementing master data Account hierarchy.
• Configured Siebel UI to build Account hierarchy prototypes; demo to executive sponsors.
• Developed gap analysis on CRM On Demand and its limitations against business requirements.
• Analyzed order use cases across multiples CRM and order entry applications; utilized Siebel OBIEE and MDM to research data.
• Analyzed Dun & Bradstreet (D&B) customer hierarch and assisted in analyzing single trusted source of master Account data.
• Provided Siebel knowledge in area of Account and Contact Management, Opportunity, Orders, Service Request and Siebel architecture.

Confidential Plano, Texas

Senior Software Engineer

Environment: Siebel 7.8 (Sales, Communication, Order Management, Product Configurator), Dot Net, Vitria, TBS, SingleView.

• Implemented solutions involved developing Integrations, Business automations, Workflows, Workflow Policies, EAIs, Business Services, Web Services, Runtime events, State Models, VBCs, e-Script, PL/SQLs.
• Customized the Siebel application using Siebel Tools and Siebel Client.
• Configured Business Objects/Components, Applets, Views, Join, Links, Pick lists.
• Built Business Services, Integration Objects, EAIs, Workflows and Web Services for integration.
• Built extension columns and custom tables.
• Administrated visibility and access control.
• Customer facing supported and answered inquiries.
• Analyzed production failures of Siebel integration with TBS, SingleView and Vitria and Dot Net.
• Led functional prototypes and solution demos, prepared functional acceptance test cases.
• Provided de-bug, code development for complex issues and projects with proficient Siebel knowledge and extensive data model knowledge.
• Trained users and coordinated user acceptance test, including the creation of user documentation, unit and system test plans to illustrate the implementation fulfilled the functional requirements.
• Involved coordinating and delivering functional, integration and regression testing, and supporting UCT for major and Hotfix releases spanning, to ensure the successful implementation of system changes.
• Utilized ClearCase, ClearQuest, SharePoint to track issues.
• On demand development on SQLs, Store Procedures and utilized Toad for daily data investigation.
• Monitored system performance. Analyzed FDRs, logs, crash files to improve application performance.

Confidential San Dimas,California

Senior Siebel Developer/Analyst

Environment: Siebel 7.7 (Sales, Communication)

• Business analysis for Service Request and Call Center function and processes, gathered business requirements and translated them to functional and technical solution specification.
• Customized the Siebel Application using Siebel Tools. Leverage user properties, business service, DVM (Data Validation Management), Workflow, State Model, and eScript.
• Configured Business Objects/Components, Views, Applets, Join, Links, Pick lists and tested Companies, Opportunities, Financial Accounts, Contacts, Activities, Service, List Management and Products.
• Designed, Configured and tested Call Report to Activity conversion via EIM.
• Built business services for complex Actuate reports.
• Built DVMs to validate Service Request data.
• Built Workflows to automate the business escalation emails.
• Built State Model to control access to Company fields.
• Designed and developed Actuate and Crystal Reports with Stored Procedures to measure business opportunities, activities and to capture Service Request operational information.
• Developed end-user training curriculum, developed and managed training delivery plans, and delivered end-user trainings.
• Data mapped, designed and implemented EIM process to integrate external system into Siebel.
• Performed application administration and data migration with knowledge of ADM (Application Deployment Management).
• Participated in the Backup and Disaster Recovery and Change Control strategies.
• Monitored system performances and applied Siebel patches and Actuate software as required.

Confidential,Emeryville,California

Siebel Systems / Business Analyst

Environment: Siebel 7.5 & 7.7 (Sales, Communication)

• Participated in cross-functional teams for requirement gathering, process mapping, application design, testing and support. Efforts included interviewing internal business users and third party vendor for requirements on implementing a hand-free system.
• Documented project plans, requirements/functional designs, sequence flow diagram, GAP Analysis, Workflow, System Requirements. Efforts included user interface design, defined Responsibilities, Positions, Employees and respective Data Visibility, functional design of Screens, Views and Applets.
• Conducted weekly status meetings with management team, users and developers to maximize the understanding of user requirements.
• Administrated the application through the documentation and management of bug reporting to the development staff to improve implementation quality.

Confidential,Santa Clara,California

Business Application Specialist

• Responsible for understanding the business and functional requirements of the 3COM Internet Product Sales Database, including the design, development and maintenance of applications to help the e-Business group organize sale data and implement their eCommerce strategies on Internet.
• Interfaced with infrastructure teams to design and develop dynamic content database user interface that involved the Business to Customer internalization in English, French and Chinese and included the collection of business requirements for data import, Gap/Fit analysis, and creation of Screen Flow Diagram.