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Sr. Program Manager Resume

Alexandria, VA


A decisive, innovative and results - oriented Information Technology and Management professional offering over 20 years of program/project management, systems development, systems implementation and quality assurance experience within Fortune 500, medium and small companies. Tendering a proven ability to identify, analyze, and resolve problems that increase customer satisfaction and control costs. Comfortable working in a fast paced environment having the ability to manage effectively in a cross-disciplinary team, across multiple projects. Proven track record in SDLC project delivery at an enterprise level within traditional and agile environments, including scrum master experience. Ability to operate with high flexibility in a constantly evolving cross-functional team environment while remaining motivated by challenges and a desire to achieve success.


  • Waterfall management methods and techniques, application of PMI/PMBOK standards and best practices (costs, scope, human resources, time, integration, quality, risks, procurement and communications management knowledge area/processes), SDLC methodologies and techniques, testing, quality assurance, earned value management, SWOT analysis, root cause analysis, process engineering, change management, ITIL v3, CMMI and AS9100


Hardware: Oracle, SUN/Solaris Microsystems workstations and servers, IBM compatible and RISC personal computers along with various peripheral devices.

Software& Operating Systems: Windows, SFDC, SQL Server, Oracle, Rational Tools (RRC, ReqPro, RTC), JIRA, DOORS, Microsoft Dynamics AX, ProSight, Westlaw, dtSearch, Adobe Acrobat, OnDemand, UNIX, LAN Manager for UNIX, CICS, C, C++, Visual Basic, FoxPro, Primavera, MS Office Suite, PowerBuilder, Erwin, Endeavor, Rational Rose, Requisite Pro, ClearCase, Clarity, PVCS, WinRunner, SAP, ccMail, Exchange


Confidential, Alexandria, VA

Sr. Program Manager

  • Manages the Management Information Systems (MIS) Programming department; serves as the expert and chief programming problem-solver; proactively addresses data issues by providing updates, briefings, for management, control states, members for the timely resolution of technical issues and problems.
  • Provides Enterprise Software Implementation, Strategic & Management Consulting, Warehouse Management Expertise and Global Supply Chain Solutions.
  • Reduced inefficient processes by simplifying shelf-life management and customer specific requests with accounting, warehousing and procurement applications.
  • Improved order fulfillment and accuracy by optimiziming product placement to increase work-force efficiency, boost fulfillment rates, reduce cycle time, and eliminate user-error
  • Plans work and proactively anticipates issues; ensures that the Programming team develops appropriate technical solutions to resolve complex data processing issues.
  • Delegates assignments and provides technical guidance to Programmers and Analysts to ensure that they complete projects on schedule and tasks and meet data processing requirements; reviews work products for quality, effectiveness and completeness; establishes Programming standards; oversees projects intended to update legacy processes where feasible.
  • Provides technical guidance and performance feedback; conducts ongoing design and coding assessments to systematically review technical work completed by the team.
  • Systematically analyzes significant data processing issues (data failures, software defects, etc.); oversees the development, testing, and implementation of new or improved programming solutions.
  • Works collaboratively with the CIO to accomplish software upgrades and technical projects integrating internal and/or external software applications that enhance or improve the overall operation of the data processing system.
  • Ensures that logical, high quality documentation is maintained by the department for testing, debugging, reports and processes.

Confidential, Silver Spring, MD

Program Manager

  • Provide technical oversight and management for multiple interrelated projects supporting the US. Census Bureau (USCB) Decennial Management Division (DMD) under US. Census Bureau Decennial Support Services contract valued at $14M
  • Serveas scrum master and product owner responsible for high-level prioritization and direction of Program and Project, Budget, Earned Value, Planning and Scheduling, Change and Configuration, Acquisition Planning, Risk,Information and Communications, and Metrics and Performance Management.
  • Serve as Government customer’s main point of contact; liaised with the Decennial Management Product Operations (DMPO)Enterprise Information Technology Review Services team; and, acted on Government customer’s behalf representing and familiarizing various levels of management with the division.
  • Support the development and maintenance of the Census Enterprise Data Collection and Processing (CEDCaP) program Risk Management plan and Program-level Risk register.
  • Support the CEDCaP Risk Review Board meeting where the following is presented: proposed risks, risk origins and context, translating the risks to appropriate context; and assignment of the risks.
  • Manage the DMPO 40+ person matrixed organization and directly managed a 25+ person development organization.

Confidential, Suitland, MD

Deputy Program Manager

  • Provided technical oversight and management for multiple interrelated projects that supportedNOAA/NESDIS’ Office of Systems Development Geostationary Operational Environmental Satellite (GOES) Ground Systems (GS) programvalued at $17M.
  • Managed the Office of Satellite Product Operations (OSPO) 60+person matrixed organization and directly managed a 40+ person development organization.
  • Provided programmatic oversight and scheduling support towards the satellite Jason-2,3, Suomi NPP, JPSS, POES, NOAA data centers and GOES-R ground system development programs.
  • Supplied updates to the Electronic Capital Planning and Investment Control (eCPIC) system and GOES-GS Exhibit 300 A/B; facilitatedsatellite acquisitionactivities; and,oversaw project engineeringactions to assure alignment with OSD/GSD/GOES-GS requirements for new satellite systems.
  • Demonstrated expertise with the Federal Budget processes, and the OMB and FITARA requirements.
  • Ensured GS and NASA/NOAA assets were properly prepared to support mission in consideration of short instrument product latency and high data volumes.
  • Leveraged CMMI, industry best practices, and SDLC framework to ensure Program operation, visibility, guidance, and control supporting enterprise stakeholder requirements and mandates.
  • Utilized TOGAF, FEAF, EAP, BPS and GEARS architecture producing operational efficiency and resilience, improved quality of service, and accelerated deployment capabilities for the Integrated Ground Enterprise.
  • Lead technical and functional teams, managed staff, coordinated and facilitated effective program review meetings, and supported timely submission of contract deliverables, and managed conflict through collaboration and continuous monitoring.
  • Managed program transition from traditional development methodologies (i.e., waterfall) to the adoption and integration of Agile software development.
  • Developed technical background to interface with the Solution’ Architecture and Development staff to decompose business and technical requirement into epics and user stories.
  • Performed analysis of project schedule identifying critical path, project slack, where applicable; also, prepared project scope documentation.

Confidential, Silver Spring, MD

Program Manager

  • Accountable for the administrative, technical, and operational leadership of the Next Generation Air Transportation System (NextGen) Weather Program 4-Dimensional Weather Data Cube in conjunction with the FAA and DoD.
  • Defined requirements for software releases; manageda $9M program budget; coordinated software distributions to FAA and JPDO users; generated release schedules; monitored program funding levels; and, monitored progress towards meeting the program’s intent.
  • Provided program progress in terms of weekly, monthly reports; and, applied updates to the Annual Operating plan and eCPIC system.
  • Coordinated activities for andensuredprogram goals, objectives, and activities aligned with NOAA’s and FAA’spolicies for weather information dissemination collection, distribution, and use.
  • Developed the Integrated Dissemination Program (IDP) charter to manage the transformation of data management and dissemination capabilities across the National Weather Service enterprise.
  • Providedcontract funding status updates, cost data analysis and resource staffing plans; and, ensured project reviews were conducted in accordance with organization’s CMMI processes.
  • Directed work efforts of multiple development contractor teams that range in size of 10+ engineers; reviewed contractor deliverables; aided in the development of Statement of Works (SOWs); provided financial cost projections; performed comparative analysis; and, assessed variance allocations.
  • Defined software development and project governancepolicies and processes utilizing Agile and other industry wideframeworks and methodologies.
  • Developed sprint plans with development team; guided project estimation; and, facilitated stand-ups, sprint reviews/demos and retrospectives meetings.
  • Assisted with proposal development and monitored performance against contractual requirements.

Confidential, Washington, DC

Program Manager

  • Served as contractor counterpart to the Government Program/Technical Manager for the Next Generation Air Transportation System (NextGen) supporting the Federal Aviation Administration (FAA), an initiativevalued at $12M.
  • Managed technical support operations for NextGen projects including task orders, requirements, and a remote project team of 12 engineers.
  • Developed and supported NextGen Test Bed designs, integrations, and evaluations allowing for gate-to-gate simulations; and, demonstrations of future NextGen technologies and concepts prior to the launch of full-scale operational capabilities.
  • Organized, directed, and coordinated the planning and execution of program/technical support activities.

Confidential, Elkridge, MD

Project Manager

  • Provided oversight of multiple related projects that supported the Centers for Medicare and Medicaid Services (CMS) implementation of the Physicians Quality Reporting Initiative (PQRI) program.
  • Managed matrix organization and directly managed a 6-persondevelopment organization.
  • Provided Project Management leadership during weekly change control performance status meetings across contractors; facilitated/contributed in weekly program/project specific meetings with CMS and other contractors to provide status updates; oversaw project referrals; triaged enhancement requests; maintained and presented date change controls; and ensured the completion of change control requests.
  • Functioned within the Program Management Office (PMO) building credibility, establishing rapport, and maintaining communications with stakeholders at multiple levels, including those external to the organization.
  • Developed, finalized and managed project scope, timelines and budgets to assure project completion in an accurate, timely manner; and, ensured project’s adherence to defined processes and internal quality controls.
  • Provided input and aided in the achievement of project management processes to assist in the organization’s pursuance of CMMI Level 3; and, contributed to performance evaluationsfor project team members.

Confidential, Falls Church, VA

Sr. Project Controller

  • Performed as Functional Lead and Subject Matter Expert (SME) for the Information Exchange Platform (iXP) / Information Data Sharing (IDS) Clinical Information System in support of the Department of Defense (DoD) Military Health System’s (MHS) Clinical Information Technology Program Office (CITPO).
  • Managed technical support operations for IDS/MHS projects including task orders, requirements, and a remote project team of 6 analysts
  • Advised PMO on technology projects, while primary responsibility for the Wounded Warrior (WW) project; and, identified, analyzed, and mitigated change requests and risks pertinent to effectively and efficiently achieving project objectives.
  • Led the execution of the CITPO’s Software Project Management processes and accountable for overall project success.; coordinated the integration of development and deployment activities across organizational boundaries; and, ensured project activities are synchronized with all functional areas.
  • Performed business process analysis and continuous quality improvement to include: developing requirements, monitoring, analyzing, and following the CITPO development processes and procedures.
  • Supported MHS’ business practices and Information Technology (IT) acquisition life cycle.
  • Governed contractor teamactivities ensuring all functional and technical requirements were achieved.

Confidential, Pentagon City, VA

Project Manager

  • Served as contractor counterpart to Government Program/Technical manager for the Information Technology Management Systems (ITMS) projects supporting the Transportation Security Administration (TSA).
  • Organized, directed, and coordinated the planning and execution of program/technical support activities.
  • Constructed financial evaluations; developed SOW and financial cost projections; performed comparative analysis; and, assessed variance allocations.

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