Support Analyst Resume Phoenix - Hire IT People

SUMMARY:

11 year of experience as IT Consultant in Mainframe Technology
Strong Skills with Mainframe: COBOL, JCL, VSAM, DB2, IMS DB, Changeman, File - Aid,CICS, JOBTRAC, CA-Veiw,Abend-Aid, Control-M, Endevor,Assembler, Servicenow, BMC, Ezytrieve,
In-depth knowledge and practical experience in SDLC and Agile development methodology
Subject Matter Expert of Merchant payment and Account payable processing of Credit Card Domain
Proven experience in Incident, Problem and Change management.
Expertise in Application Re-engineering to reduce cost and improve performance of services.
Expertise in problem solving at atomic level and production fix within Service Level Agreement.

TECHNICAL SKILLS:

Operating Systems: MS Project Planner, MS Visio, MS Office Tools, MS Access, Rally.

Mainframes: Host centric capabilities (Cobol,JCL,Relational and Hierarchical DB such as DB2,IMS,VSAM), Ticketing and Triaging tools (ManageNow, Servicenow), Utilities (TSO, ISPF, MVS, Control-M, Jobtrac, BMC, SFTP, QMF, REXX, CA DB2, FTP, SFT, SPUFI, BMCADM, File-Aid, Changeman, Coolgen, Apptune

Big Data: Hadoop,HDFS,Hive,H-base,Cassandra,Oozie

WORK EXPERIENCE:

Confidential, Phoenix

Support Analyst

Lead Root Cause Analysis working collaboratively with all technology and business teams Lead emergency and permanent fix for all issues impacting the system with an emphasis on avoiding their reoccurrence.
Enhancing the performance and capabilities of the existing system. Interacting with the business users for queries and production issues on related to Merchants.
Perform regular review of incident and problem metrics, perform trend analysis to Identify ptions that will result in added stability, improved throughput and enhanced customer experience for clients.
Participate in architectural design and code reviews to ensure Production considerations and non-functional requirements are understood included in stories and definition of done.
Lead and drive the identification and implementation of automation and re-engineering pportunities and across the application and infrastructure environment. Perform DB2 Performance and Tuning OF COBOL programs using Apptune and Strobe.

TOOL: AND - Mainframe Z/OS,MVS, TSO, ISPF, COBOL, JCL, DB2, SQL, BMC, IMS-DB, VSAM, EasytriveTECHNOLOGY USED REXX, File-aid, FTP, NDM, CA DB/2, Rally, Servicenow, Changeman, Apptune and Control-M.

Confidential

Project Lead

Involved in planning, controlling and monitoring of business need requests, and also managing and directing the team members to best meet the project objectives.
Work with project members, including Business, Solutions and different Application support teams to analyze and validate the business requirements and provide solutions for application enhancement request and production issues.
Participate and providing valuable inputs in peer reviews, Test Planning, Technical Meetings and Discussions.
Prepare Design documents, Program specifications and coding in COBOL, JCL and DB2.
Prepare unit, system integration, user acceptance test plans, and test cases according to requirements.

TOOL: AND - Mainframe Z/OS, MVS, TSO, ISPF, COBOL, JCL, DB2, SQL, BMC,VSAM, EasytriveTECHNOLOGY USED REXX, File-aid, FTP, NDM, CA DB/2, Infoman, Servicenow, Changeman, QMFApptune, Control-M.

Confidential

Project Lead

Interacting with business users for queries and issues on Merchant payouts, payment plans, accelerated payment interest calculations, Card Acceptance Processing Networks Suspense, Merchant Payment Recon, Merchant Contact Centre and Online Merchant Statements.
Responsible for resolving issues pertaining Mainframe technologies like JCL, DB2, and COBOL with a permanent fix or workaround without impact on the production and meeting the SLA metrics as per the company standards.
Designing and implementing re-engineering models such as Demand management, Automation of manual processes.

TOOL: AND - Mainframe Z/OS,MVS,TSO,ISPF,COBOL,JCL,DB2,SQL,BMC,VSAM, Easytrive, JobtracTECHNOLOGY USED REXX, File-aid, SFTP, FTP, NDM, CA DB/2, Infoman, Servicenow, Changeman, QMFApptune, Control-M.

Confidential

Analyst Programmer

Enhancement of existing programs according to Client requirement.
Participate and proving valuable input in peer reviews, Test Planning, Technical Meetings and discussions
Preparing Design documents, Program specifications and coding in COBOL, JCL and DB2.
Preparing Test Plans and Test cases according to requirements.
Providing warranty support to new project along with existing system and monitoring critical batch cycle and resolve production issue.

TOOL: AND - Mainframe Z/OS, MVS, TSO, ISPF, COBOL, JCL, DB2, File-aid, Infoman, ManageNow, TECHNOLOGY USED Changeman, QMF, Jobtrac.

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